Alleged unreasonableness by the Authority's failure to invite the first appellant to an interview
23 The appellants presented their grounds of appeal in reverse order, and it is convenient to consider them in the order of their presentation.
24 In respect of their second ground, the appellants argue that the Authority unreasonably failed to exercise the discretion conferred by s 473DC of the Act to invite the first appellant to an interview to confirm that the photographs depicted scarring on her body. They submit the unreasonableness arose in circumstances where the Authority determined that the first appellant's claim of domestic violence was fabricated in its entirety, despite the delegate (who had the benefit of interviewing the first appellant) accepting that she had experienced some degree of domestic violence.
25 On 3 September 2018, the Minister's delegate conducted an interview with the first appellant. The appellants were given the opportunity to provide written submissions addressing concerns raised by the delegate. The appellants' legal representative provided written submissions on 12 September 2018, stating:
We submit that there are physical signs of violence on the applicant's body. The applicant is about 55 years old and has no teeth of her own in her mouth. Her son [name redacted] explained that his mother has lost all her teeth over the years as the result of being beaten by his father [name redacted]. There are also scars of cuts on her skull, above her left eye, and other parts of her body. [Name redacted] also adds that his father [name redacted], was violent towards him and he was punished by lashes with belt in different occasions.
(Errors in the original.)
26 The written submissions attached photographs described as, "Photographs evidencing family violence towards the appellant over the years". There were five colour photographs, marked to delineate areas of scarring, and annotated with descriptions of what was depicted.
27 The first photograph is the only one depicting what is claimed to be the first appellant's face. The photograph is a close up of a woman's face from the bridge of the nose upwards and also shows her hair. There are four small scars visible. The photograph has been captioned, "Evidence of cuts received on forehead and eyebrow due to family violence". I will refer to this photograph as "the first photograph".
28 The second photograph shows a person's foot, with a small scar on the upper portion of the foot. It is captioned, "Cuts of right foot due to violence".
29 The third photograph shows a small scar on a person's limb. It is captioned, "Cut on right leg due to violence".
30 The fourth photograph shows an unidentifiable part of a person's body with a small scar. It is captioned, "Cut on the shin due to violence".
31 The fifth photograph shows a small scar on a person's scalp. The colour of the person's hair is the same as the colour of the person's hair in the first photograph. It is captioned, "Cut/broken skull when chair was thrown to her head by husband".
32 The delegate stated in relation to the photographs:
The applicant has provided photo evidence of the scars on her body which she claims was caused by physical abuse she received from her husband.
33 In this passage, the delegate appeared to accept that the photographs were of scars on the first appellant's body, but not that the scars were caused by violence inflicted by her husband.
34 The delegate later concluded they had, "major credibility concerns about the [first appellant's] claim that one of the main reason she left Iran was because of her husband's violence towards her". The delegate was, "prepared to accept that the [first appellant] has experienced some sort of domestic violence from her husband during their forty years of marriage". However, the delegate did not accept that, "she left the country because of this reason". Later, the delegate found, "I do not accept the [first appellant] was targeted by her husband to the extent she has claimed and forced her to leave the country".
35 In its reasons, the Authority found:
It is not possible to verify the origins of these scars, or even whether all the photos depict the first applicant, just from the images.
36 As the first appellant had claimed that the photographs depicted scars on her body and that the scars were caused by domestic violence committed by her husband, the Authority's non-acceptance of these claims amounted to a rejection of the credibility of these claims.
37 The Authority went on to find:
I do not accept the applicants were subject to violence by the first applicant's husband as claimed. I consider this claim has been fabricated in its entirety.
38 The appellants observe that, although the Authority found it was not possible to verify whether all the photographs depicted the first appellant, "just from the images", it did not seek to compare the images with the first appellant herself. They submit that the delegate had the advantage of having conducted an interview with the first appellant in person, albeit before receiving the photographs, which allowed the delegate to conclude that the photographs depicted scarring on the first appellant's body and to accept that she had experienced domestic violence. The appellants submit that the Authority ought to have considered and exercised its power under s 473DC of the Act to get and consider new evidence, and that there was no good or sufficient reason not to invite the first respondent to an interview to place itself in as good a position as the delegate to properly assess the evidence.
39 Section 473DB(1) of the Act provides that, subject to Part 7AA, the Authority must review a fast track reviewable decision by considering the review material provided under s 473CB without accepting or requesting new information and without interviewing the referred applicant.
40 Section 473DC then provides:
473DC Getting new information
(1) Subject to this Part, the Immigration Assessment Authority may, in relation to a fast track decision, get any documents or information (new information) that:
(a) were not before the Minister when the Minister made the decision under section 65; and
(b) the Authority considers may be relevant.
(2) The Immigration Assessment Authority does not have a duty to get, request or accept, any new information whether the Authority is requested to do so by a referred applicant or by any other person, or in any other circumstances.
(3) Without limiting subsection (1), the Immigration Assessment Authority may invite a person, orally or in writing, to give new information:
(a) in writing; or
(b) at an interview, whether conducted in person, by telephone or in any other way.
41 The appellants rely upon ABT17 v Minister for Immigration and Border Protection (2020) 269 CLR 439. In that case, the appellant disclosed in the course of an in-person interview conducted by the delegate that he had been sexually tortured when detained by the Sri Lankan army. The delegate found that the appellant's account was plausible and broadly consistent with country information, but ultimately found that the appellant did not have a well-founded fear of persecution because the conditions for Tamils in Sri Lanka had improved. In contrast, the Authority, having listened to an audio-recording of the interview, considered that the appellant's evidence was lacking in detail and that he sounded vague and hesitant. The Authority was not satisfied that the appellant had been detained and sexually tortured, and found that the appellant did not have a profile which would bring him to the attention of the Sri Lankan authorities. On that basis, the Authority affirmed the delegate's decision that the appellant did not have a well-founded fear of persecution.
42 In the High Court, the plurality (Keifel CJ, Bell, Gageler and Keane JJ) identified the potential for an informational gap between a delegate who has conducted an in-person interview with a visa applicant and the Authority conducting its review based only upon material provided under s 473CB of the Act. Their Honours observed:
13 However, the potential for a record of an interview conducted in accordance with the Code of Procedure to take a variety of forms creates potential for an informational gap to arise in the review material where an interview with the referred applicant has been conducted by the delegate in person and has been audio recorded but not video recorded. Provision of the audio recording as part of the review material will then not put the Authority in the position of having and being able to examine for itself the totality of the information available to the delegate and required by the Code of Procedure to be considered by the delegate when making the referred decision. Missing from the review material will be a visual impression of how the referred applicant appeared during the interview - his or her demeanour.
14 An informational gap of that nature has potential to impact on the Authority's assessment of the credibility of the account given by the referred applicant during the audio recorded interview and in turn has potential to impact on the Authority's assessment of the referred applicant's overall credibility. "Impressions formed by a decision-maker from the demeanour of an interviewee may be an important aspect of the information available to the decision-maker."...
(Citations omitted.)
43 The plurality held at [16] that the Authority has power under s 473DC of the Act to invite the appellant to an interview in-person or by video-link to bridge such an informational gap.
44 The plurality observed that the question then became whether the Authority had failed to comply with the implied condition of reasonableness in the conduct of the review or in the consideration and exercise of its powers:
18 The Authority being able to exercise its powers to get and consider new information to bridge an informational gap in the review material by inviting a referred applicant to an interview in order to gauge and consider his or her demeanour for itself, the question becomes as to when if at all compliance with the implied condition of reasonableness in the conduct of the review or in the consideration and exercise of those powers might compel the Authority to adopt that course…
…
21 Answering the question therefore requires an examination of the decision-making pathways reasonably open to the Authority in reviewing the decision of a delegate to determine for itself whether the criteria for the grant of a protection visa have been met where the review material that it is obliged to consider in making that determination leaves out information that was available to and required to be considered by the delegate.
22 The mere existence of an informational gap will not necessarily result in the Authority being "disadvantaged in comparison with the delegate". That is because, having regard to country information and other information contained in the review material, the credibility of the referred applicant will not necessarily have a significant bearing on the Authority's determination of whether the criteria for the grant of a protection visa have been met. That is also because, having regard to country information and other information contained in the review material, how the referred applicant may have presented in the interview with the delegate will not necessarily have a significant bearing on such assessment of his or her credibility as the Authority might reasonably undertake.
23 To the extent that the credibility of the referred applicant might bear on whether the Authority is to be satisfied that the criteria for the grant of a protection visa have been met and to the extent that his or her appearance in an interview with the delegate might bear on his or her credibility, it would ordinarily be open to the Authority to form its own assessment of credibility taking into account such second-hand description or impression of his or her appearance as might be conveyed expressly or by implication in the statement forming part of the review material which sets out the delegate's findings of fact and refers to the evidence on which those findings were based. Taking into account any such description or impression of the referred applicant's appearance, it would ordinarily then be open to the Authority to reach an assessment of the referred applicant's credibility without any need for the Authority's assessment of credibility to coincide with the delegate's assessment of credibility.
24 The Minister is therefore correct to say that the Authority is not required to interview a referred applicant merely because credibility is in issue or merely because the Authority comes to a different view as to credibility than did the delegate.
25 However, the Authority will act unreasonably if, without good reason, it does not invite a referred applicant to an interview in order to gauge his or her demeanour for itself before it decides to reject an account given by the referred applicant in an audio recorded interview which the delegate accepted in making the referred decision wholly or substantially on the basis of its own assessment of the manner in which that account was given. That is what happened in this case.
(Citations omitted.)
45 In this case, the delegate, in summary:
(a) accepted that the photographs depicted scars on the first appellant's body;
(b) inferentially, may have ultimately accepted that the scars were caused by her husband's violence;
(c) accepted there had been some acts of domestic violence perpetrated by the first appellant's husband, but not to the extent claimed by the first appellant;
(d) did not accept that the first appellant had fled Iran because of her husband's violence, finding that she had embellished her claim of domestic violence to strengthen her claims for protection.
46 In comparison, the Authority:
(a) did not accept that the photographs were of the first appellant's body;
(b) did not accept that any scars were inflicted by her husband;
(c) found that the appellants' claims of domestic violence had been fabricated in their entirety;
(d) did not accept that that the first appellant had left Iran because of domestic violence.
47 In light of the reasoning in ABT17, it is necessary to consider: first, whether there was an informational gap between the delegate and the Authority; second, whether the Authority could have bridged any such gap by inviting the first appellant to an interview; third, whether, any informational gap resulted in the Authority being disadvantaged in comparison with the delegate; fourth, whether the failure to invite the first appellant to an interview was unreasonable; and, fifth, whether that failure was material.
48 The first and second issues may be considered together. The five photographs purporting to be of the first appellant were provided to the delegate some nine days after he had conducted an in-person interview with her. The first photograph was a close-up shot of a person's face from the bridge of the nose up. There is enough of the person's face depicted to make it likely that the delegate would recognise the person depicted in the photograph if the delegate had recently interviewed that person. The other four photographs depict what are said to be the right foot, right leg, shin and scalp of the first appellant, but it cannot be determined from those photographs whose body is shown.
49 The delegate stated that, "The [first appellant] has provided photo evidence of the scars on her body…". The delegate did not merely say that the first appellant alleged that the photographs showed scars on her body, but apparently accepted that the person depicted in the photographs was the first appellant. It should be inferred that the delegate recognised the first appellant's face in the first photograph and then inferred that the remaining four photographs were also of the first appellant, the only alternative being the improbable scenario of the first appellant falsely submitting photographs of scarring on someone else's body.
50 The Authority lacked the advantage enjoyed by the delegate of having seen the first appellant's face and being able to compare it with the first photograph. While there were photographs of the first appellant in her visa application form, they are small and her hair was completely covered, unlike the first photograph. There is no suggestion the Authority thought that a comparison of the photographs cast doubt upon whether the first appellant was depicted in the first photograph. The inability of the Authority to, "verify…even whether all the photos depict the first appellant, just from the images", stemmed from its disadvantage in not having seen the first appellant in person.
51 The Authority's informational disadvantage could have been bridged by inviting the first appellant to attend an in-person or video interview. To assuage or verify its doubts, the Authority could have made a comparison of the first appellant's face to the first photograph at an interview. It would also have been open to ask the first appellant to allow her scars to be viewed.
52 Accordingly, there was an informational gap between the delegate and the Authority which could have been bridged by conducting an interview with the first appellant.
53 The third issue is whether, in light of the Authority's reasoning, the Authority was disadvantaged by the informational gap and whether it had any significant bearing on the outcome. In ABT17, the plurality observed at [22] that the mere existence of an informational gap will not necessarily result in the Authority being, "disadvantaged in comparison with the delegate". The plurality also observed at [22] that, "the credibility of the referred applicant will not necessarily have a significant bearing on the Authority's determination of whether the criteria for the grant of a protection visa have been met". In this case, the question of whether or not the photographs depicted scarring on the first appellant's body may not necessarily have had any significant bearing on the Authority's determination.
54 It will be recalled that the Authority did not accept that the photographs were of the first appellant's body, did not accept that any scars were inflicted by her husband, and found that the claim of domestic violence had been fabricated in its entirety. The Authority found that the first appellant was not a credible witness for a number of reasons. She had failed to mention the scarring in her visa application or in the interview with the delegate. There were inconsistencies concerning the extent of her contact with her husband since her arrival in Australia. There was no explanation for why her extended family would help her to escape from Iran when she claimed they had refused to help her during the years of violence she had endured. There were inconsistencies concerning hospital treatment she claimed to have received for her injuries. The first appellant's claims of domestic violence were inconsistent with her husband having provided information to assist with her visa application. In addition, the first appellant had told the delegate that her husband obtained a passport for her that allowed for her to leave Iran, but that was inconsistent with her claim to have left Iran because of his domestic violence. The Authority considered the explanations offered by her legal representatives for why her husband may have wished to help her leave Iran to be implausible. The Authority was not satisfied that the medical evidence concerning the first appellant's claimed psychiatric and cognitive impairments accounted for her inability to provide details in her interview with the delegate about her experiences in Iran or information in her visa application.
55 The delegate had accepted that the first appellant had the scars depicted in the photographs and accepted that she had experienced some domestic violence, but found she had embellished the extent of the violence and had not left Iran because of it. The Authority found that because she had fabricated the claim of domestic violence she could not have left Iran because of domestic violence. However, the Authority went on to also find that her claim to have left Iran because of domestic violence was not credible in light of matters including her husband assisting her to leave Iran and providing information for her visa application.
56 The Authority's reasons for finding that the first appellant had not left Iran because of her husband's violence substantially, although not completely, overlapped with the reasons given by the delegate for making the same finding. Although the delegate and the Authority departed on the question of whether there had ever been any domestic violence, they coalesced upon the question of whether the first appellant had left Iran because of domestic violence. They each concluded that the first appellant consequently does not have a "well-founded fear of persecution" within s 5J of the Act, and that Australia does not owe her protection obligations as outlined in s 36(2)(a) of the Act.
57 The Authority reasoned that the assistance provided to the first appellant by her husband to leave Iran and in respect of her visa application, taken together with other implausibilities and inconsistencies, demonstrated the allegations of domestic violence were fabricated. In light of these findings, even if the Authority had interviewed the first appellant and determined that the photographs were of the first appellant's scarring, that could not have led the Authority to a view that she had fled Iran because she feared domestic violence. In my opinion, the Authority's unwillingness to accept the first appellant's claim that the photographs were of scarring on her body was not ultimately of any significance to its finding that the appellants did not satisfy the criteria for the grant of SHEVs.
58 The fourth issue is whether the failure to invite the first appellant to an interview was unreasonable in circumstances where the Authority departed from the delegate's acceptance that the photographs showed scarring on the first appellant's body.
59 In ABT17, the plurality held at [23]-[24] that it would ordinarily be open to the Authority to form its own assessment of credibility taking into account the delegate's findings of fact and the evidence on which those findings were based, and that the Authority is not required to conduct an interview merely because the Authority comes to a different view as to credibility than the delegate. However, the plurality went on to observe at [25] that the Authority will act unreasonably if, without good reason, it does not invite a referred applicant to an interview in order to gauge their demeanour for itself before it decides to reject an account given in an audio recorded interview which the delegate accepted substantially on the basis of its own assessment of the manner in which that account was given.
60 I have accepted that the Authority could have placed itself in as good a position as the delegate by inviting the first appellant to an interview in-person or by video-link. The Authority did not express any reason for failing to interview the first appellant, although it may be observed that there was no submission that an interview should be conducted. It can be inferred that the Authority did not invite the first appellant to an interview because establishing that the photographs showed scarring on the first appellant's body could not have affected the Authority's decision. Accordingly, there was a good reason for the Authority to not invite the applicant to an interview.
61 The fifth issue is whether the Authority's error was material to the outcome. For the reasons given in respect of the third and fourth issues, it was not. It may be observed that the appellants did not seek to argue that any failure by the Authority to deal with the credibility of the second respondent's evidence was of any relevance in this case.
62 The Authority did not act unreasonably in failing to invite the first appellant to an interview before declining to accept her claim that the photographs depicted scars on her body. The appellants' second ground must be rejected.