Pharmacists
69 Servier says that no reasonable member of the class of pharmacist would be misled. Servier submits that the stamp, as used, evokes the printed instruction on all standard form prescriptions and that the stamp conveys no more than the ticked box on the standard prescription.
70 It is not common for doctors to fix a stamp covering a prescribed drug to a prescription. Only one other manufacturer has issued a stamp, for Zoloft. It conveys a different message and does not name the drug. The text of the stamp goes beyond a mere ticked box. The differences between the stamp for Coversyl and the ticking of the standard box on a prescription convey different messages to the pharmacist. In the stamp:
· the statement is in absolute terms and in the passive voice;
· the particular drug for which substitution is not permitted is specified;
· it is not stated that it is the prescribing doctor who is giving the stamped direction; and
· the stamped text does not limit the prohibition to this prescription.
In addition, the doctor may forget to initial the ticked box printed in the stamp and this may not be noticed by the pharmacist. Indeed, the absence of initials may indicate to the pharmacist that the stamp conveys something other than the normal, ticked box on the standard prescription form.
71 A doctor who has a general preference for originator products over generics or who applies his or her mind to the decision to tick the box for a particular patient, would be able, to the knowledge of the pharmacist, simply to tick the box. There would be no need for the stamp. The stamped message is in absolute terms and specifies Coversyl. This would suggest to an ordinary reasonable pharmacist who is unaware of Servier's reasons for providing the stamp, or unfamiliar with the stamp, that there is a special reason not to permit substitution of Coversyl. It is also likely to suggest that that reason applies generally and not just to the particular prescription bearing the stamp.
72 These factors outweigh the proposition advanced by Servier that the use of the stamp facilitates the instruction to the pharmacist not to substitute for Coversyl in a prescription for multiple drugs. First, there is no evidence that the stamp is used only in that context. Secondly, doctors frequently write prescriptions for multiple products and, in the experience of pharmacists, routinely tick the standard box with any additional notation necessary to limit the instruction to Coversyl. Thirdly, doctors who do not support generic substitution would tick the standard box on a prescription for single or multiple drugs.
73 I do not accept Servier's contention that pharmacists would be so familiar with the PBS listings, by reason of the electronic data or the Yellow Book, that they would reject any representation that contradicted a PBS permitted substitution. I accept the reaction of a pharmacist called by GenRx, Ms Crisp, as a reasonable reaction of an ordinary pharmacist. Ms Crisp understood that the instruction conveyed by the stamped prescription presented to her by a patient was that the doctor did not wish substitution for Coversyl. However, she 'was confused' by the stamped message as to whether it meant that it was never permissible to substitute a generic perindopril product for new Coversyl for any patient or whether it was not permissible to substitute when filling that particular prescription. This was reasonable as there could have been a change in the status of "a"-flagging against new Coversyl. She was also confused as to whether substitution was not permitted because the generic products were not therapeutically equivalent or bioequivalent to new Coversyl or because the doctor had directed that substitution was not to occur in this case. Ms Crisp said that she was confused as to whether the Coversyl stamp meant that substitution was never permitted or only not permitted in this instance.
74 The use of a stamp, rather than the usual method of ticking the standard box on the prescription, made Ms Crisp think that the stamp meant something different. Ms Crisp did not understand that the stamp was a tool to encourage doctors to tick the box.
75 The doctor who had placed the stamp on the prescription did not tick the box and just applied the stamp. Ms Crisp cannot recall if the doctor initialled the box. Although Ms Crisp acknowledged that she did appreciate that the applied stamp was a substitute for the standard box for ticking on the prescription, she thought that the stamp must mean something other than the normal ticking of the box. She had checked the permissible substitution in the Yellow Book and telephoned the prescribing doctor to find out whether he thought that there was no bioequivalent generic or whether he did not wish a generic to be dispensed to that patient. She was not ultimately deceived but she was misled by the stamped prescription. Accordingly, Ms Crisp was not simply "caused to wonder" by the stamp but she was misled sufficiently to take some action in relation to the stamp.
76 The absolute nature of the stamped direction, together with the novelty of use of a stamp for the purpose, is likely to cause confusion and mislead pharmacists, as it did Ms Crisp.
77 Mr Jackson, a consultant pharmacist and part-time community pharmacist, explained the logical steps that a pharmacist faced with a prescription containing information that was not clear would take. He spoke of the assumption that substitute drugs for Coverysl must be available if the doctor had indicated no substitution, of checking the Yellow Book and of telephoning the doctor before coming to any conclusions. This does not, however, necessarily equate to the reaction of a busy pharmacist in ordinary practice, reflected in Ms Crisp's evidence.
78 On objective analysis, such as in a courtroom, Ms Crisp may well have realised that each prescription is a separate instruction and that a doctor cannot instruct pharmacists generally and universally. However, for her and for other pharmacists in the ordinary course of pharmacy practice, this does not prevent confusion arising from the use of the stamp which misleads pharmacists as to its purpose. The fact that Ms Crisp had cause to double check the PBS listing confirms that she, acting reasonably, was misled by the stamped prescription into thinking that there was a general prohibition against brand substitution for Coversyl.
79 It is not necessary for GenRx to establish that Ms Crisp, or anyone else, was actually misled or that she took steps consequent upon her misunderstanding (Astrazeneca at [33]). However, it is relevant that Ms Crisp laboured under an erroneous assumption as to the substitutability of new Coversyl, arising from the use of the stamp issued by Servier and used by the prescribing doctor (Astrazeneca at [36]; Taco Bell at 202). I am not satisfied that Ms Crisp's assumption was extreme or fanciful. To the contrary it was, for a busy pharmacist who dispenses numerous different drugs daily, a reasonable reaction on the part of an ordinary and reasonable pharmacist. The stamp did not simply cause confusion or wonderment (Campomar at [106]), it misled Ms Crisp. It caused her to take remedial action, without which she would have continued to believe that brand substitution for Coversyl was not generally permitted. Accordingly, Ms Crisp laboured under an error (Taco Bell).
80 The doctor may not have initialled the stamped message on the prescription presented to Ms Crisp. Servier says that it is not liable for any representation conveyed without initials, as there is no evidence that Servier encouraged or instructed doctors to use the stamp without initials. The presence or absence of the doctor's initials affects or may affect the obligation to carry out the instruction. The evidence does not establish that it affects the representations conveyed by the stamp. However, Servier designed the stamp and must have been aware of and intended its use. In those circumstances, by encouraging the use of the stamp, Servier must have accepted the likelihood that the doctor would simply apply the stamped message without the further action of initialling it. There is no evidence that Servier took any action to prevent or minimise such occurrences. If the doctor forgot to initial the stamp, the pharmacist who did not notice that absence would accept the incomplete direction and decline to substitute an "a"-flagged drug for Coversyl. As Dr Lambie, a general practitioner who gave evidence for Servier said, his experience is that pharmacists overlook or do not see the ticked box in a substantial number of cases and that box is present on all standard prescription forms. A pharmacist may well miss, as Ms Crisp did, the fact that the stamp provides for a doctor's initials and fail to note whether the doctor had initialled that box. Indeed, the example of a stamped prescription in evidence was not initialled by the doctor. The absence of initials and the fact that a pharmacist may not look for them may be explained by the fact that the standard ticked box does not require initials. This only adds on the confusion engendered by the stamp and increases the likelihood that pharmacists will be misled and deceived as to its true imprint.
81 The representations conveyed by the stamp misled or deceived or were likely to mislead or deceive pharmacists.