Failure to address correct question
Submissions for applicant
32 It is said that whilst the Tribunal came close to asking itself the correct question at one point, it is clear that in substance, and overall, it did not ask itself whether the decision complained of was "fair and reasonable in the circumstances" as required by s 37(6) of the Complaints Act, but asked the more narrow and different question of "whether in its opinion the respondent was totally and permanently disabled".
33 The submission continued by stating that in this regard, the Tribunal:
(a) said that "the issue" was whether the respondent's (alleged) sickness was such as to, in effect, render him totally and permanently disabled;
(b) confined its attention to medical reports which "specifically addressed the [respondent's] current and future capacity in order to enable it to determine whether or not he satisfied the criteria for TPD…";
(c) said that its "role" was "to determine whether the illness from which [the respondent] suffers affects his work capacity and whether it does so permanently"; [Point (1) above].
(d) stated that on the majority of the medical opinions, the Tribunal "is satisfied … that [the respondent] is … permanently unfit for full time work … and meets the definition of TPD"; [Point (5) above]
34 It is further submitted that by thus addressing an incorrect and erroneously narrow question, focussing solely on the medical reports, the Tribunal failed to consider the true and broader question of whether the trustee's decision was "fair and reasonable in the circumstances". It is submitted the Tribunal failed to identify (save for the attempted, and it was submitted, erroneous construction of the Deed referred to below) in what respect or respects it could be said the trustee's decision was unjust or inequitable or outside the limits of appropriateness: Pope & Ors v Lawler & Ors (RD Nicholson J, 7 May 1996, unreported) cited in National Mutual Life Association Of Australia Ltd v Jevtovic (Sundberg J, 8 May 1997, unreported) at 9; and overlooked relevant considerations and unreasonably failed to make appropriate inquiries.
35 These submissions rely on Jevtovic at 10 - 11; Adkins v The Health Employees Superannuation Trust Aust Ltd [1997] FCA 794; National Mutual Life Association of Australasia Ltd v Campbell [1999] FCA 1717, affirmed on appeal in National Mutual Life Association of Australasia Ltd v Campbell (2000) 99 FCR 562 ("NML").
Submissions for respondent
36 The submissions for the respondent commence by addressing the issue of statutory construction. It is submitted that s 37 must be read as a whole. It is said subs 37(1) puts the Tribunal in the place of the trustee upon a complaint and requires the Tribunal to make one of the four orders set out in subs 37(3), but by the operation of subs 37(6) requires the Tribunal to make the order affirming the decision if it is satisfied the trustee's decision was fair and reasonable. The obligation to affirm arises only if the trustee is satisfied the decision was fair and reasonable.
37 Turning to the evidentiary position, it is submitted the trustee put forward no evidence that its decision was fair and reasonable. The trustee provided no reasons. Nor has it put in evidence any minutes of the meetings. It is submitted assertions made in the applicant's unsigned and unattributed submission about documents and matters the directors considered and the care they took, is not evidence and must be disregarded. A trustee is not obliged to give reasons for its decision but will have a hard time showing its decision was fair and reasonable without reasons: Maciejewski v Telstra Super Pty Ltd [1998] NSWSC 376 per Young J.
38 Turning to the trustee's submission, it is submitted it was largely confined to justifying the decision even to the point of seeking to rely on a matter which was not before the trustee at the time of its decision (a workers compensation transcript). The trustee elected to justify the decision, not the process or the reasoning which are the other matters relevant to the fairness and reasonableness of the decision. The Tribunal cannot be criticised for failing to go into the process or reasoning when there was no evidence before it on that subject, only generalised and self-serving assertions made within submissions.
39 Then it is said that in any case the great weight of the medical evidence elicited by the respondent and his former employer supported the respondent's claim, and no reasonable person in the trustee's position could have rejected the claim: Beverley v Tyndall Life Insurance Co Ltd (1999) 21 WAR 327 per Ipp J at 346 -7. Among these medical reports were reports from eminent doctors, two of them professors. All but one of these reports supported the respondent's application and the exceptional report was from a "thoracic physician" whose specialty would not seem to extend to multiple chemical sensitivity, chronic fatigue syndrome and fibromyalgia. Even the evidence of the employer's company doctor supported the application.
Function of Tribunal
40 The hearing before the Tribunal in a hearing de novo, with the Tribunal standing in the shoes of the trustee: Seafarers' Retirement Fund Pty Ltd v Oppenhuis (1999) 94 FCR 594 at 599 per Merkel J. It is not therefore confined to the evidence which was before the trustee. In Retail Employees Superannuation Pty Ltd v Crocker [2001] FCA 1330 at [29] Allsop J said:
"… the Tribunal is not engaged in a form of judicial review. It reviews the decision (as expanded by s 4) complained of from the position of the trustee or insurer (paras 37(1)(a) and 37(2)(b)). The Tribunal may find, in its opinion, in some degree (see subs 37(4), the decision to be unfair or unreasonable and may act under subs 37(3) to give effect to its view of the merits as long as subs 37(5) is not infringed. It seems to me that this analysis accords with the approach described by the Full Court in National Mutual v Campbell, supra at 570 - 71 [32] and [33] and see also Kirby J in Attorney-General v Breckler (1999) 197 CLR 83 at 129 [88]."
41 The Full Court in NML said at 566:
"When exercising its powers under s 37(3), the Tribunal is engaged in a task that results from a complaint that the decision being reviewed is or was unfair or unreasonable, or both. The claimed unfairness or unreasonableness, which was the subject of the complaint, is the central object of the review. The terms of s 37(4) confirm that this is so.
The exercise of the s 37(3) power is subject of a number of constraints:
s first, the Tribunal must not do anything under s 37(3) that would be contrary to law, in the governing rules of the Fund concerned and, if a contract of insurance between an insurer and trustees is involved, to the terms of the contract (s 37(5));
s secondly, the Tribunal must affirm the decision if it is satisfied that the decision, in its operation in relation to the complainant, was fair and reasonable in the circumstances (s 37(6));
s the Tribunal may only exercise its s 37(3) powers for the purpose of placing the complainant as nearly as practicable in such a position that the unfairness, unreasonableness, or both, that the Tribunal has determined to exist in relation to the trustee's decision that is the subject of the complaint no longer exists (s 37(4))."
42 Kirby J in Attorney-General (Cth) v Breckler (1999) 197 CLR 83 made related points at [87]:
"…by s 37, the Tribunal is restricted in the response which it may give to such a complaint. Specifically, it must not do anything "that would be contrary to law, to the governing rules of the fund concerned" and, if relevant, to the terms of a contract of insurance. In effect, these restrictions require the Tribunal to form a view (necessarily not conclusive) about the requirements of the applicable law, including the meaning of the rules of the fund and of any relevant contract of insurance."
43 The importance of consideration of conformity with the governing rules or the terms of the policy in determining whether a decision of the Tribunal was fair and reasonable was also referred to by Lee J in Flexiplan Australia Ltd v Pankhurst & Ors [2001] FCA 1535 and by Allsop J in Crocker. As Allsop J said at [27]:
"The task of the Tribunal and the meaning of the phrase "unfair and unreasonable" are inextricably intertwined and both are governed by the Act, and, especially, by s 37. It is the decision of the Trustee, recognising its obligation to act in conformity with the governing rules of the fund, and the decision of the Insurer, recognising its obligation (and entitlement) to act in conformity with the terms of the relevant policy, which must be reviewed for unfairness or unreasonableness. The unfairness or unreasonableness must be of the decision (as expanded by s 4) under, and in conformity with, the governing rules or the terms of the policy. It is not some other perceived (rightly or wrongly) unfairness or unreasonableness in and about the conduct of the fund."
44 In Jevtovic Sundberg J said:
"In the matter to which the Tribunal must first direct its attention under s37, in a case such as the present, is whether it is satisfied that the decision, in its operation in relation to the complainant, was fair and reasonable in the circumstances. That is made clear by s37(1)(b) - the obligation to make a determination under subs(3) is "subject to subs(6)" - and by subs(4) - the Tribunal's power to make a determination under subs(3) is conditioned upon it having found that the decision was unfair or unreasonable or both."
45 The respondent challenged this formulation, contending that the Tribunal could exercise the powers in s 37(3) without first determining that the trustee's decision was unfair or unreasonable. I do not agree because before the Tribunal can decide which of the courses of action it would take pursuant to s 37(3) it has to know whether or not it is required to affirm the decision as a consequence of s 37(6). That requires it to form the opinion whether the decision was unfair or unreasonable.
46 The expression "unfair or unreasonable", in addition to its use in s 14(2) and s 37(4), is used elsewhere in the Complaints Act: s 14AA(2) (decisions contrary to law); s 14A(1), (2) (complaints about decisions of trustees to admit persons to life policy funds); s 15A(1), (3) (complaints about conduct of insurers concerning sale of annuity policies); s 15B(1), (6) (complaints about decisions of insurers under annuity policies); s 15CA(1)(b) (statements to the Commissioner of Taxation by a superannuation provider); s 15E(1), (3) (conduct of RSA providers); s 15F(1), (10) (complaints about decisions of RSA providers); s 15H(1), (3) (complaints re sale of insurance benefits); s 15J(1), (10) (complaints about decisions of insurers). This usage demonstrates the use of the phrase as a basis for complaint in relation to a decision or conduct, either occurring in its own particular circumstances of authority, documentation and occurrence.
47 The expression "fair and reasonable", apart from its use in s 37(6)(b)(ii), is also used elsewhere in the Complaints Act. Section 14A(4) prescribes matters to which regard must be had in determining whether the decision of the trustee to admit a person to life policy fund was "fair and reasonable" - namely, whether there was undue influence or pressure or material misrepresentation. The expression is also used in s 37A(7)(b) (complaints under s 14A); s 37B(4) (complaints under s 15A); s 37C(5)(b)(ii) (complaints under s 15B); s 37CA(5) (complaints under s 15CA); s 37D(4) (complaints under s 15E); s 37E(6)(b)(ii) (complaints under s 15F); s 37F(4) (complaints under s 15H); and s 37G(6)(b)(ii) (complaints under s 15J). Generally these provisions follow the form of s 37(6) and require affirmation of the decision under review if it is found to be fair and reasonable in the circumstances.
48 The expressions "unfair and unreasonable" and "fair and reasonable" therefore take their meaning from the place and context which they occupy in the Complaints Act: NML at 571; Crocker at [26]. That context is one which requires reference to the contextual foundations of a decision under review in the governing rules and terms of any relevant policy.
Reasoning
49 In Jevtovic, Sundberg J concluded it was clear from the Tribunal's own statement of its understanding of its task and from the process of its reasoning, that it had not asked itself whether the decisions complained of were fair and reasonable in the circumstances (the s 37(6) inquiry) but whether in its opinion the respondent was totally and permanently disabled. The result was that the Tribunal had, in that case, failed to appreciate the role assigned to it by s 37(6) and had erred in law.
50 In my opinion the Tribunal similarly erred in this case. It commenced by correctly stating the question it was required to address: see (1) above. It then embarked on an extensive review of the medical evidence. It formed its own view on that evidence: see (5) above. Its decision was based on that view: see (6) above. No other consideration played a part in the resolution of its decision. Specifically there was no evident regard to whether there had been conformity to the governing rules or terms of the relevant policy. Nor did it have regard to other circumstances. In substance the inquiry by the Tribunal was limited to the formation of its opinion on the medical evidence as appearing in the medical reports.
51 In so approaching the matter the Tribunal did not have regard to its proper function as made apparent by the above dicta. It failed to address the correct question by confining itself to a consideration of the medical evidence. I consider this ground of appeal is therefore made out.
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