{"id":"F2024L01447","name":"Telecommunications (Customer Communications for Outages) Industry Standard 2024","slug":"telecommunications-customer-communications-for-outages-industry-standard-2024","collection":"legislative_instrument","jurisdiction":"commonwealth","status":"in_force","isInForce":true,"actNumber":null,"makingDate":null,"administeringDepartment":null,"currentVersion":{"id":105441,"registerId":"commonwealth-F2024L01447-current","compilationNumber":null,"startDate":"2026-04-03","status":"InForce","reasons":null,"registeredAt":null},"sections":[{"sectionNumber":"Endnotes","sectionType":"section","heading":"Endnotes","content":"#### Endnotes\n\nEndnote 1—About the endnotes\n\nThe endnotes provide information about this compilation and the compiled law.\n\nThe following endnotes are included in every compilation:\n\nEndnote 1—About the endnotes\n\nEndnote 2—Abbreviation key\n\nEndnote 3—Legislation history\n\nEndnote 4—Amendment history\n\nAbbreviation key—Endnote 2\n\nThe abbreviation key sets out abbreviations that may be used in the endnotes.\n\nLegislation history and amendment history—Endnotes 3 and 4\n\nAmending laws are annotated in the legislation history and amendment history.\n\nThe legislation history in endnote 3 provides information about each law that has amended (or will amend) the compiled law. The information includes commencement details for amending laws and details of any application, saving or transitional provisions that are not included in this compilation.\n\nThe amendment history in endnote 4 provides information about amendments at the provision (generally section or equivalent) level. It also includes information about any provision of the compiled law that has been repealed in accordance with a provision of the law.\n\nMisdescribed amendments\n\nA misdescribed amendment is an amendment that does not accurately describe how an amendment is to be made. If, despite the misdescription, the amendment can be given effect as intended, then the misdescribed amendment can be incorporated through an editorial change made under section 15V of the Legislation Act 2003.\n\nIf a misdescribed amendment cannot be given effect as intended, the amendment is not incorporated and “(md not incorp)” is added to the amendment history.\n\nEndnote 2—Abbreviation key\n\n| ad = added or inserted | orig = original |\n| ---------------------------------------------- | ----------------------------------- |\n| am = amended | par = paragraph(s)/subparagraph(s) |\n| amdt = amendment | /sub‑subparagraph(s) |\n| c = clause(s) | pres = present |\n| C[x] = Compilation No. x | prev = previous |\n| Ch = Chapter(s) | (prev…) = previously |\n| def = definition(s) | Pt = Part(s) |\n| Dict = Dictionary | r = regulation(s)/rule(s) |\n| disallowed = disallowed by Parliament | reloc = relocated |\n| Div = Division(s) | renum = renumbered |\n| exp = expires/expired or ceases/ceased to have | rep = repealed |\n| effect | rs = repealed and substituted |\n| F = Federal Register of Legislation | s = section(s)/subsection(s) |\n| gaz = gazette | Sch = Schedule(s) |\n| LA = Legislation Act 2003 | Sdiv = Subdivision(s) |\n| LIA = Legislative Instruments Act 2003 | SLI = Select Legislative Instrument |\n| (md not incorp) = misdescribed amendment | SR = Statutory Rules |\n| cannot be given effect | Sub‑Ch = Sub‑Chapter(s) |\n| mod = modified/modification | SubPt = Subpart(s) |\n| No. = Number(s) | underlining = whole or part not |\n| o = order(s) | commenced or to be commenced |\n| Ord = Ordinance | |\n\nEndnote 3—Legislation history\n\n| Name | Registration | Commencement | Application, saving and transitional provisions |\n| ------------------------------------------------------------------------------------------------ | --------------------------------- | ---------------- | ----------------------------------------------- |\n| Telecommunications (Customer Communications for Outages) Industry Standard 2024 | 14 November 2024(see F2024L01447) | 31 December 2024 | |\n| Telecommunications (Customer Communications for Outages) Industry Standard Variation 2025 (No.1) | 29 April 2025(see F2025L00527) | 30 June 2025 | |\n| | | | |\n| | | | |\n\n> Note: Endnote 4—Amendment history\n\n```html\n

Provision affected

How affected

s.2.....................

rep. LA 48D

s.3.....................

am. F2025L00527

s.4.....................

am. F2025L00527

s.5.....................

am. F2025L00527

s.6.....................

rs. F2025L00527

s.7(3)...................

ad. F2025L00527

s.8.....................

rs. F2025L00527

s.9.....................

rs. F2025L00527

s.9A....................

ad. F2025L00527

s.10....................

rs. F2025L00527

s.12....................

am. F2025L00527

s.12A...................

ad. F2025L00527

s.12B...................

ad. F2025L00527

s.13....................

rs. F2025L00527

s.14....................

rs. F2025L00527

s.15....................

rs. F2025L00527

s.16....................

am. F2025L00527

Part 2, Division 3...........

rep. F2025L00527

Part 3 (heading)............

am. F2025L00527

s.18....................

am. F2025L00527

s.19....................

am. F2025L00527

\n```","sortOrder":0}],"analysis":{"summary":{"content_quality":"ok","complexity_score":2,"scope_assessment":{"changed":true,"description":"The standard commenced on 31 December 2024 and was amended by the Telecommunications (Customer Communications for Outages) Industry Standard Variation 2025 (No.1), which commenced on 30 June 2025."},"complexity_factors":["Technical subject matter involving telecommunications outage communication procedures","Multiple amendments including substituted, added and repealed provisions","Interaction with automatic repeal provisions of the Legislation Act 2003"],"plain_english_summary":"The Telecommunications (Customer Communications for Outages) Industry Standard 2024 is a mandatory Australian rule requiring carriage service providers that supply fixed-line or mobile voice and internet to residential and small business customers to keep those customers promptly informed about significant outages — cause, expected restoration time, alternatives and any rebate/compensation rights — and to retain records of communications.\n\nAmended from 30 June 2025, providers must update their outage‑communication procedures to comply with the current standard; it gives customers enforceable rights to timely outage information."},"flash_summary":{"complexity_score":6,"scope_assessment":{"changed":true,"description":"Endnotes 3 and 4 record a 2025 Variation that amended, added (ad), replaced (rs) and repealed (rep) multiple sections and removed Part 2 Division 3. Those recorded changes indicate the instrument’s content and structure were materially altered between registration (14 Nov 2024) and the Variation’s commencement (30 Jun 2025)."},"complexity_factors":["Multiple post‑registration amendments and a Variation (2025) that add, amend, replace and repeal many provisions","Staged commencement dates (initial instrument and later variation with different commencement)","Amendment notation (am, ad, rs, rep) requires careful tracking to see current operative text","Interdependence with the Legislation Act 2003 rules (eg, treatment of misdescribed amendments)","Endnotes provide metadata but not the substantive clauses themselves, so full interpretation needs the main instrument text","Several new sections and removed divisions in the 2025 Variation change the instrument’s structure"],"plain_english_summary":"This Industry Standard sets out how telecommunications providers should communicate with customers about service outages. It applies to businesses that supply telecom services and to their customers and establishes timing, content and procedural expectations for outage communications. The instrument was registered on 14 November 2024 and commenced on 31 December 2024; a Variation dated 29 April 2025 made multiple amendments that commenced on 30 June 2025."},"flash_summary_failed":{"failed":true,"reason":"A positive credit balance is required for all requests, including BYOK, so fallback providers remain available. Add credits at https://vercel.com/d?to=%2F%5Bteam%5D%2F%7E%2Fai%3Fmodal%3Dtop-up to continue.","source":"analysis-cron"},"kimi_summary":{"content_quality":"rejected","complexity_score":1,"rejection_reason":"This is a navigation/metadata page containing only endnotes (abbreviation keys, legislation history, and amendment tables) for the Telecommunications (Customer Communications for Outages) Industry Standard 2024. It contains no substantive legislative content, operative provisions, or rules. The actual Industry Standard text is not included.","scope_assessment":{"changed":false,"description":"This document is purely ancillary — it has no substantive scope as it only contains metadata about the actual Industry Standard. It does not represent an expansion or change of legislative scope."},"complexity_factors":["Document contains only administrative metadata (endnotes) with no substantive legislative provisions","Simple tabular format showing amendment history with standard abbreviations","No defined terms, conditional logic, or cross-references to substantive law","Single purpose: tracking amendments to a separate legislative instrument"],"plain_english_summary":"This document contains only the **endnotes** (administrative metadata) for the *Telecommunications (Customer Communications for Outages) Industry Standard 2024*. It is not the actual legislation.\n\n**What this document shows:**\n- **Abbreviation key**: Explains shorthand used in legislative amendments (e.g., \"am\" = amended, \"rs\" = repealed and substituted, \"rep\" = repealed).\n- **Legislation history**: Lists when the original Standard was registered (14 November 2024) and when it commenced (31 December 2024), plus a variation made in April 2025.\n- **Amendment history**: Tracks specific changes made to sections of the Standard by the 2025 variation — showing which sections were amended, substituted, added, or repealed.\n\n**Why this matters:**\nEndnotes help lawyers and researchers track how a law has changed over time. However, this document contains **no actual rules** about what telecommunications companies must do during outages. To understand the substance — such as notification requirements, timeframes for customer communication, or penalties — you would need the full text of the Industry Standard itself, not just these endnotes.\n\n**Key takeaway:** This is a \"change log\" for the legislation, not the legislation itself."}},"importantCases":[],"_links":{"self":"/api/acts/telecommunications-customer-communications-for-outages-industry-standard-2024","history":"/api/acts/telecommunications-customer-communications-for-outages-industry-standard-2024/history","analysis":"/api/acts/telecommunications-customer-communications-for-outages-industry-standard-2024/analysis","conflicts":"/api/acts/telecommunications-customer-communications-for-outages-industry-standard-2024/conflicts","importantCases":"/api/acts/telecommunications-customer-communications-for-outages-industry-standard-2024/important-cases","documents":"/api/acts/telecommunications-customer-communications-for-outages-industry-standard-2024/documents"}}