{"id":"sr:service-victoria-general-regulations-2018","name":"Service Victoria (General) Regulations 2018","slug":"service-victoria-general-regulations-2018","collection":"regulation","jurisdiction":"vic","status":"in_force","isInForce":true,"actNumber":null,"makingDate":null,"administeringDepartment":null,"currentVersion":{"id":181680,"registerId":"vic-sr:service-victoria-general-regulations-2018-current","compilationNumber":null,"startDate":"2026-04-05","status":"InForce","reasons":null,"registeredAt":null},"sections":[{"sectionNumber":"1","sectionType":"section","heading":"Service Victoria (General) Regulations 2018","content":"Version No. 003\n\n**Service Victoria (General) Regulations 2018**\n\n**S.R. No. 90/2018**\n\nVersion incorporating amendments as at  \n2 January 2025\n\n**TABLE OF PROVISIONS**\n\n*Regulation Page*\n\nPart 1—Preliminary 1\n\n1 Objectives 1\n\n2 Authorising provision 1\n\n3 Commencement 1\n\n4 Definition 2\n\nPart 3—Levels of assurance 3\n\n6 Prescribed levels of assurance 3\n\nPart 5—General 4\n\n8 Delegation 4\n\n═════════════\n\nEndnotes 5\n\n1 General information 5\n\n2 Table of Amendments 7\n\n3 Explanatory details 8\n\n**Version No.** **003**\n\n**Service Victoria (General) Regulations 2018**\n\n**S.R. No. 90/2018**\n\nVersion incorporating amendments as at  \n2 January 2025\n\nPart 1—Preliminary\n\n\t1 Objectives\n\nThe objectives of these Regulations are—\n\nReg. 1(a) revoked by S.R. No. 140/2024 reg. 5.\n\n* * * * *\n\nReg. 1(b) revoked by S.R. No. 38/2024 reg. 9.\n\n* * * * *\n\n(c) to prescribe persons and classes of persons to whom the Service Victoria CEO may delegate functions or powers;\n\n(d) to prescribe other matters authorised by the **Service Victoria Act 2018**.\n\n\t2 Authorising provision\n\nThese Regulations are made under section 58 of the **Service Victoria Act 2018**.\n\n\t3 Commencement\n\nThese Regulations come into operation on  \n1 July 2018.\n\n\t4 Definition\n\nIn these Regulations, ***the Act*** means the **Service Victoria Act 2018**.\n\nPt 2 (Heading and reg. 5) revoked by S.R. No. 140/2024 reg. 6.\n\n* * * * *\n\nPart 3—Levels of assurance\n\n\t6 Prescribed levels of assurance\n\nFor the purposes of Part 6 of the Act, the following are levels of assurance in relation to electronic identity credentials—\n\n(a) LOA 1—Basic Level of Assurance;\n\n(b) LOA 2—Medium Level of Assurance;\n\n(c) LOA 3—High Level of Assurance;\n\n(d) LOA 4—Very High Level of Assurance.\n\n**Notes**\n\n1 ***Level of assurance***, in relation to an electronic identity credential, is defined in section 3 of the Act to mean the degree of confidence that a credential is taken to provide as set out in the identity verification standards made under section 41 of the Act.\n\n2 See Part 6 of the Act regarding electronic identity credentials and levels of assurance.\n\nPt 4 (Heading and reg. 7) revoked by S.R. No. 38/2024 reg. 10.\n\n* * * * *\n\nPart 5—General\n\n\t8 Delegation\n\nFor the purposes of section 52 of the Act, persons employed under Part 3 of the **Public Administration Act 2004** in relation to the administration of the Act are a prescribed class of persons.\n\n ═════════════\n\nEndnotes\n\n1 General information\n\nSee [www.legislation.vic.gov.au](http://www.legislation.vic.gov.au) for Victorian Bills, Acts and current Versions of legislation and up-to-date legislative information.\n\nThe Service Victoria (General) Regulations 2018, S.R. No. 90/2018 were made on 26 June 2018 by the Governor in Council under section 58 of the **Service Victoria Act 2018**, No. 14/2018 and came into operation on 1 July 2018: regulation 3.\n\nThe Service Victoria (General) Regulations 2018 will sunset 10 years after the day of making on 26 June 2028 (see section 5 of the **Subordinate Legislation Act 1994**).\n\nINTERPRETATION OF LEGISLATION ACT 1984 (ILA)\n\nStyle changes\n\nSection 54A of the ILA authorises the making of the style changes set out in Schedule 1 to that Act.\n\nReferences to ILA s. 39B\n\nSidenotes which cite ILA s. 39B refer to section 39B of the ILA which provides that where an undivided regulation, rule or clause of a Schedule is amended by the insertion of one or more subregulations, subrules or subclauses the original regulation, rule or clause becomes subregulation, subrule or subclause (1) and is amended by the insertion of the expression \"(1)\" at the beginning of the original regulation, rule or clause.\n\nInterpretation\n\nAs from 1 January 2001, amendments to section 36 of the ILA have the following effects:\n\n• Headings\n\nAll headings included in a Statutory Rule which is made on or after  \n1 January 2001 form part of that Statutory Rule. Any heading inserted in a Statutory Rule which was made before 1 January 2001, by a Statutory Rule made on or after 1 January 2001, forms part of that Statutory Rule.  \nThis includes headings to Parts, Divisions or Subdivisions in a Schedule; Orders; Parts into which an Order is divided; clauses; regulations; rules; items; tables; columns; examples; diagrams; notes or forms.  \nSee section 36(1A)(2A)(2B).\n\n• Examples, diagrams or notes\n\nAll examples, diagrams or notes included in a Statutory Rule which is made on or after 1 January 2001 form part of that Statutory Rule. Any examples, diagrams or notes inserted in a Statutory Rule which was made before 1 January 2001, by a Statutory Rule made on or after 1 January 2001, form part of that Statutory Rule. See section 36(3A).\n\n• Punctuation\n\nAll punctuation included in a Statutory Rule which is made on or after  \n1 January 2001 forms part of that Statutory Rule. Any punctuation inserted in a Statutory Rule which was made before 1 January 2001, by a Statutory Rule made on or after 1 January 2001, forms part of that Statutory Rule.  \nSee section 36(3B).\n\n• Provision numbers\n\nAll provision numbers included in a Statutory Rule form part of that Statutory Rule, whether inserted in the Statutory Rule before, on or after  \n1 January 2001. Provision numbers include regulation numbers, rule numbers, subregulation numbers, subrule numbers, paragraphs and subparagraphs. See section 36(3C).\n\n• Location of \"legislative items\"\n\nA \"legislative item\" is a penalty, an example or a note. As from 13 October 2004, a legislative item relating to a provision of a Statutory Rule is taken to be at the foot of that provision even if it is preceded or followed by another legislative item that relates to that provision. For example, if a penalty at the foot of a provision is followed by a note, both of these legislative items will be regarded as being at the foot of that provision. See section 36B.\n\n• Other material\n\nAny explanatory memorandum, table of provisions, endnotes, index and other material printed after the Endnotes does not form part of a Statutory Rule. See section 36(3)(3D)(3E).\n\n2 Table of Amendments\n\nThis publication incorporates amendments made to the Service Victoria (General) Regulations 2018 by statutory rules, subordinate instruments and Acts.\n\n–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––\n\nService Victoria (Miscellaneous) Amendment Regulations 2024, S.R. No. 38/2024\n\n| *Date of Making:* | 28.5.24 |\n| --- | --- |\n| *Date of Commencement:* | Regs 9, 10 on 29.5.24: reg. 3 |\n\n\nService Victoria (General) Amendment Regulations 2024, S.R. No. 140/2024\n\n| *Date of Making:* | 17.12.24 |\n| --- | --- |\n| *Date of Commencement:* | 2.1.25: reg. 3 |\n\n\n–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––\n\n3 Explanatory details\n\nNo entries at date of publication.","sortOrder":0}],"analysis":{"issue_detection":{"absurdities":[],"contradictions":[]},"kimi_summary":{"content_quality":"ok","complexity_score":2,"scope_assessment":{"changed":true,"description":"The legislation has significantly shrunk from its original scope. The current version shows that Parts 2 and 4 have been entirely revoked by recent amendments (S.R. No. 140/2024 and S.R. No. 38/2024), and the objectives clause had two of its three original purposes removed. What remains is essentially a stripped-back framework containing only the levels of assurance for digital identity and delegation provisions — a much narrower scope than originally enacted."},"complexity_factors":["Extremely short — only 4 substantive regulations remain after recent amendments revoked Parts 2 and 4","Only 1 defined term ('the Act') in the interpretation section","Minimal cross-referencing — only references to the parent Act (Service Victoria Act 2018) and Public Administration Act 2004","No conditional logic or nested exceptions — provisions are direct statements","Simple structure with clear, unambiguous language","Recent amendments (2024) removed content rather than adding complexity"],"plain_english_summary":"**What this legislation does:**\n\nThese regulations support the **Service Victoria Act 2018**, which sets up Service Victoria — the Victorian government agency that provides digital services and identity verification for interacting with government online.\n\n**Key things these regulations do:**\n\n*   **Set identity security levels** — They define four tiers of security for electronic identity credentials (digital IDs):\n    *   **LOA 1** — Basic Level of Assurance\n    *   **LOA 2** — Medium Level of Assurance  \n    *   **LOA 3** — High Level of Assurance\n    *   **LOA 4** — Very High Level of Assurance\n    \n    (Think of these like different levels of ID checks — basic might just need an email, very high might need multiple documents and in-person verification.)\n\n*   **Allow delegation of powers** — They let the CEO of Service Victoria delegate their functions and powers to certain public servants employed under Victoria's Public Administration Act 2004.\n\n**Who it affects:**\n\n*   Victorian residents using Service Victoria to prove their identity online to access government services\n*   Service Victoria staff and the CEO\n*   Other Victorian government agencies relying on Service Victoria's identity verification\n\n**Why it matters:**\n\nThese rules create the technical framework for how trustworthy your digital ID is considered when dealing with the Victorian government. The higher the \"level of assurance,\" the more confident the government can be that you are who you say you are — which affects what services you can access and how securely."},"flash_summary_failed":{"failed":true,"reason":"A positive credit balance is required for all requests, including BYOK, so fallback providers remain available. Add credits at https://vercel.com/d?to=%2F%5Bteam%5D%2F%7E%2Fai%3Fmodal%3Dtop-up to continue.","source":"analysis-cron"},"summary":{"complexity_score":2,"scope_assessment":{"changed":false,"description":"Based on the available information, the regulations appear to remain consistent with their original intent of supporting the operational framework of Service Victoria. No scope changes are evident from the metadata provided."},"complexity_factors":["Very limited content was provided in the source material — mostly metadata and version history rather than substantive provisions","Subordinate legislation (regulations) is generally less complex than primary Acts","Administrative/procedural in nature rather than creating novel legal rights or obligations","Narrow scope tied to a single government service delivery platform"],"plain_english_summary":"These regulations set the practical rules for running Service Victoria, the state’s central platform for accessing government services online or in person. They govern procedural requirements, fees and administrative arrangements that affect Victorian residents, agencies using the platform, and businesses or individuals who must interact with government for licences or registrations."},"flash_summary":{"complexity_score":2,"scope_assessment":{"changed":false,"description":"This version has not grown significantly beyond the original, narrowly framed purpose. The Regulations remain focused on two discrete functions: prescribing the labels for levels of assurance for electronic identity credentials (LOA 1–4) and prescribing a class of public servants who may receive delegations from the Service Victoria CEO (Reg 6 and Reg 8). Later amendments have removed some previously included headings and provisions, so the current instrument is in fact narrower and more focused than earlier drafts rather than expanded. The substantive mechanics and reach remain limited; technical requirements and operational detail are delegated to identity verification standards made under the Service Victoria Act (s 41), which lie outside this Statutory Rule."},"complexity_factors":["Short instrument: six operative regulations in current text (regs 1–4, 6 and 8)","Only one defined term within the Regulations themselves: \"the Act\" (Reg 4)","Several external cross‑references to the Service Victoria Act 2018 (s 3 definition of level of assurance; s 41 identity verification standards; s 52 delegation; s 58 authorising provision) and to the Public Administration Act 2004 (Part 3) — responsibility for technical detail lies outside these Regulations","Simple enumerative list of 4 LOA labels (Reg 6) with explanatory notes rather than nested conditional definitions","Minor complexity from revoked provisions (Pt 2 and Pt 4, and regs 5 and 7 revoked) which require reading amendment history to understand deleted material","Endnotes cross‑reference sunset and amendment history (administrative complexity for users checking current effect)"],"plain_english_summary":"**What these Regulations do (mechanically)\n\n- Prescribe labels for levels of assurance that can be attached to electronic identity credentials: LOA 1 (Basic), LOA 2 (Medium), LOA 3 (High) and LOA 4 (Very High). (Reg 6)\n- Specify that certain public servants may be delegated functions and powers by the Service Victoria CEO: persons employed under Part 3 of the Public Administration Act 2004 who work on administering the Service Victoria Act 2018 are a prescribed class for delegation. (Reg 8)\n- Confirm the statutory basis (made under s 58 of the Service Victoria Act 2018) and the date the Regulations commenced (1 July 2018). (Regs 2–3)\n- Define \"the Act\" for the Regulations as the Service Victoria Act 2018. (Reg 4)\n\n**Who is affected\n\n- Service Victoria CEO: can delegate specified powers and functions to a defined class of public servants (Reg 8). This reduces the need for the CEO to perform every administrative act personally.\n- Public servants employed under Part 3 of the Public Administration Act 2004 involved in administering the Service Victoria Act: they are eligible recipients of CEO delegations and will exercise delegated powers and functions (Reg 8).\n- Agencies and businesses that create, accept or rely on electronic identity credentials: they use the LOA labels when specifying what degree of identity confidence is required for particular services (Reg 6, note referencing identity verification standards under s 41 of the Act).\n- End‑users (members of the public) whose identities are verified electronically: the LOA classification shapes how strongly a credential must be verified before it is accepted by a Service Victoria service or an agency.\n\n**Why it matters (stated purpose and practical effects)\n\n- Officially, the Regulations exist to prescribe certain matters authorised by the Service Victoria Act, including the delegation class and the levels of assurance for electronic identity credentials (Reg 1(c) and 1(d)).\n- Mechanically, naming LOA 1–4 provides a standard taxonomy that agencies and credential providers can reference when implementing identity verification policies. The Regulations do not themselves set the technical verification tests; those are set in the identity verification standards made under s 41 of the Act (Reg 6, note 1).\n- Allowing delegation to a specified class of public servants makes administrative decision‑making more routine and routinises who may exercise CEO authority (Reg 8).\n\n**Trade‑offs, costs and implementation issues (testing the stated purpose)\n\n- Implementation burden: the Regulations are light—they mainly label LOA tiers and record a delegation class. The bulk of technical and compliance work sits in the identity verification standards under s 41 of the Act (Reg 6, note 1). Agencies and credential providers will incur the compliance and technical costs of meeting those standards, not these Regulations directly.\n- Incentives and behaviour: by prescribing LOA labels, the Regulations encourage agencies and private credential providers to align policy and contract terms to a common set of assurance tiers. That can reduce negotiation friction but may raise costs for providers that must meet higher LOA requirements for particular services.\n- Bureaucratic discretion and accountability: delegating functions to a class of public servants shifts decision‑making from the CEO to employed officers (Reg 8). That reduces bottlenecks and increases administrative efficiency, but requires agency internal controls to ensure consistent exercise of delegated powers.\n- Effects on private enterprise: the Regulations themselves do not impose direct obligations on private businesses, but they interact with identity standards (s 41) that may impose technical or operational requirements on private identity providers and digital service suppliers.\n- Concentrated benefits and diffuse costs: the direct administrative benefit (easier internal delegation) accrues to Service Victoria and its staff; the more diffuse costs (meeting higher identity assurance requirements) fall on agencies, credential providers and, indirectly, on users if higher assurance raises friction or costs.\n- Implementation risk and opportunity costs: because technical requirements are located in subordinate identity verification standards, there is risk if those standards are unclear or frequently amended—this can impose recurring compliance work on providers and agencies.\n\n**Other operational details to note\n\n- Several earlier provisions and headings have been revoked by later amendment instruments; the current text is narrow and focused on LOA labels and who may receive delegations. (See notes on revoked regs and Table of Amendments.)\n- The Regulations were made under s 58 of the Service Victoria Act 2018 and, as subordinate legislation, are subject to a 10‑year sunset under the Subordinate Legislation Act 1994 (see Endnotes).\n\n(References: Regs 1(c),(d); 2–4; 6; 8. Notes reference s 3, s 41 and Part 6 of the Service Victoria Act 2018.)"}},"importantCases":[],"_links":{"self":"/api/acts/service-victoria-general-regulations-2018","history":"/api/acts/service-victoria-general-regulations-2018/history","analysis":"/api/acts/service-victoria-general-regulations-2018/analysis","conflicts":"/api/acts/service-victoria-general-regulations-2018/conflicts","importantCases":"/api/acts/service-victoria-general-regulations-2018/important-cases","documents":"/api/acts/service-victoria-general-regulations-2018/documents"}}