{"id":"F1998B00264","name":"Quality of Care Principles 1997","slug":"quality-of-care-principles-1997","collection":"legislative_instrument","jurisdiction":"commonwealth","status":"repealed","isInForce":false,"actNumber":null,"makingDate":null,"administeringDepartment":null,"currentVersion":{"id":30312,"registerId":"commonwealth-F1998B00264-current","compilationNumber":null,"startDate":"2026-04-01","status":"Repealed","reasons":null,"registeredAt":null},"sections":[{"sectionNumber":"Part 1","sectionType":"part","heading":"Preliminary","content":"## Part 1—Preliminary","sortOrder":0},{"sectionNumber":"18.1","sectionType":"section","heading":"Citation","content":"#### 18.1 Citation\n\n  These Principles may be cited as the Quality of Care Principles 1997.","sortOrder":1},{"sectionNumber":"18.2","sectionType":"section","heading":"Commencement","content":"#### 18.2 Commencement\n\n  (1) These Principles commence on 1 October 1997.\n  (2) However, items 1.1, 1.3, 2.1, 2.3, 3.1 and 3.3 of Schedule 3 commence on 1 January 1998.","sortOrder":2},{"sectionNumber":"18.3","sectionType":"section","heading":"Definitions","content":"#### 18.3 Definitions\n\nIn these Principles:\n\n> Act means the Aged Care Act 1997.\n\n> organisation means the approved provider of an aged care service.\n\n> quality review means a review of the quality of care delivered against the Home Care Common Standards.\n\n> resident means a care recipient who is provided with care through an aged care service.\n\n> service provider means the approved provider of an aged care service.\n\n> service user means a care recipient who is provided with care through an aged care service.","sortOrder":3},{"sectionNumber":"18.4","sectionType":"section","heading":"References to care recipient (or his or her representative) etc","content":"#### 18.4 References to care recipient (or his or her representative) etc\n\n  (1) In this section:\n\n> care recipient includes prospective care recipient and resident.\n\n  (2) In these Principles, a reference to a care recipient (or his or her representative) is a reference to:\n    (a) the care recipient; or\n    (b) the care recipient’s representative; or\n    (c) both the care recipient and his or her representative.\n\n> Note: Examples of representative:\n\n1. Advocate\n\n2. Carer\n\n3. Legal guardian\n\n4. Relative.\n\n  (3) This section is made to remove any possible doubt.","sortOrder":4},{"sectionNumber":"Part 2","sectionType":"part","heading":"Responsibilities of approved providers","content":"| Note: Part 4.1 of the Aged Care Act 1997Part 4.1 of the Aged Care Act 1997 is about the responsibilities of approved providers for the quality of the aged care they provide through their aged care services.The responsibilities of approved providers include compliance with a number of standards set out in these Principles. The standards are:the Accreditation Standardsthe Community Care Standardsthe Flexible Care Standards. |\n| ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |\n\n## Part 1—Preliminary\n\n#### 18.1 Citation\n\n  These Principles may be cited as the Quality of Care Principles 1997.\n\n#### 18.2 Commencement\n\n  (1) These Principles commence on 1 October 1997.\n  (2) However, items 1.1, 1.3, 2.1, 2.3, 3.1 and 3.3 of Schedule 3 commence on 1 January 1998.\n\n#### 18.3 Definitions\n\nIn these Principles:\n\n> Act means the Aged Care Act 1997.\n\n> organisation means the approved provider of an aged care service.\n\n> quality review means a review of the quality of care delivered against the Home Care Common Standards.\n\n> resident means a care recipient who is provided with care through an aged care service.\n\n> service provider means the approved provider of an aged care service.\n\n> service user means a care recipient who is provided with care through an aged care service.\n\n#### 18.4 References to care recipient (or his or her representative) etc\n\n  (1) In this section:\n\n> care recipient includes prospective care recipient and resident.\n\n  (2) In these Principles, a reference to a care recipient (or his or her representative) is a reference to:\n    (a) the care recipient; or\n    (b) the care recipient’s representative; or\n    (c) both the care recipient and his or her representative.\n\n> Note: Examples of representative:\n\n1. Advocate\n\n2. Carer\n\n3. Legal guardian\n\n4. Relative.\n\n  (3) This section is made to remove any possible doubt.\n\n## Part 2—Responsibilities of approved providers\n\n### Division 2.1—Specified care and services for residential care services\n\n#### 18.5 Purpose of Division (Act, s 54‑1)\n\n  This Division specifies the care and services that an approved provider of a residential care service must provide.\n\n#### 18.6 Specification of care and services\n\n  (1) An approved provider of a residential care service must, for each item in Schedule 1, provide the care or service stated in column 2 of the item to any resident who needs it.\n  (1A) The care or service must be provided by the approved provider in a way that meets the Accreditation Standards set out in Schedule 2.\n  (2) If there is an entry in column 3 of an item in Schedule 1, the care or service mentioned in column 2 of the item consists of the matter stated in column 3.\n  (3) However, the services stated in Part 3 of Schedule 1 are required only for the following residents:\n    (a) a resident who on 19 March 2008 was receiving a high level of residential care (as defined in the Act on 19 March 2008); or\n    (b) a resident who is receiving a high level of residential care (as defined in the Act on 19 March 2008); or\n    (c) a resident who is receiving a high level of residential care (as defined in the Act on or after 1 January 2010); or\n    (d) a resident who:\n    (i) on 31 December 2009, was receiving a high level of residential care (as defined in the Act on 31 December 2009); and\n    (ii) on or after 1 January 2010, would be ineligible to receive a high level of residential care solely because of the amendment to the definition of high level of residential care made on 1 January 2010; and\n    (iii) is receiving residential care from the same aged care service from which the resident was receiving care on 31 December 2009.\n\n> Note: The Act defines high level of residential care as having the meaning given by the Classification Principles. The definition of high level of residential care in the Classification Principles 1997 was amended on 20 March 2008 and 1 January 2010.\n\n  (4) For residents described in paragraph 18.6(3)(d), if initial and on‑going assessment, planning and management of care for residents (nursing services as described in Item 3.8 of Part 3 of Schedule 1) is required, it must be carried out by a registered nurse.\n\n### Division 2.2—Other responsibilities\n\n#### 18.6A Purpose of Division (Act, s 54‑1)\n\n  This Division specifies other responsibilities of an approved provider of a residential care service in relation to the quality of the aged care that the approved provider provides.\n\n#### 18.6B Fire safety exception notice\n\n  (1) An approved provider must give to the Secretary a notice (a fire safety exception notice) if the approved provider is notified by a State, Territory or local government authority that the approved provider is, in respect of a residential care service operated by the approved provider, non‑compliant with any applicable State or Territory laws (including local by‑laws) relating to fire safety.\n  (2) The fire safety exception notice must:\n    (a) be in a form approved by the Secretary; and\n    (b) include all the information required by the form; and\n    (c) not contain false or misleading information; and\n    (d) be signed by one of the approved provider’s key personnel, being a person who is authorised by the approved provider to sign the notice.\n  (3) A fire safety exception notice must be given to the Secretary within 28 days of the approved provider being notified by the State, Territory or local government authority of the non‑compliance referred to in subsection (1).\n\n### Division 2.3—Specified care and services for home care services\n\n#### 18.6C Purpose of Division (Act, s 54‑1)\n\n  This Division specifies the care and services that an approved provider of a home care service may provide.\n\n#### 18.6D Specification of care and services\n\n  (1) An approved provider of a home care service must provide a package of care and services selected from the care and services specified in Part 1 of Schedule 4.\n  (2) The care recipient and the approved provider may agree to the inclusion in the package of care and services other care and services required to support the care recipient to live at home, provided that:\n    (a) the approved provider is able to provide the care and services within the limits of the resources available; and\n    (b) the item is not listed in Part 2 of Schedule 4 as an excluded item.\n  (3) The package of care and services may be used to support the use of telehealth and digital technology, such as remote monitoring, if this is agreed under subsection (2).\n  (4) The care and services must be consistent with the care recipient’s care needs identified in the care plan.\n  (5) The care and services must be provided by the approved provider in a way that meets the Home Care Standards.\n\n## Part 3—Accreditation Standards\n\n#### 18.7 Purpose of Part (Act, s 54‑2)\n\n  This Part sets out Accreditation Standards. Accreditation Standards are standards for quality of care and quality of life for the provision of residential care on and after the accreditation day.\n\n#### 18.8 Accreditation Standards\n\n  (1) The Accreditation Standards are set out in Schedule 2.\n  (2) The standards deal with the following matters:\n    (a) management systems, staffing and organisational development;\n    (b) health and personal care;\n    (c) resident lifestyle;\n    (d) physical environment and safe systems.\n  (3) The accreditation standard for a matter consists of:\n    (a) the Principle for the matter; and\n    (b) the expected outcome for each matter indicator for the matter.\n\n#### 18.9 Application of Accreditation Standards\n\n  (1) The Accreditation Standards are intended to provide a structured approach to the management of quality and represent clear statements of expected performance. They do not provide an instruction or recipe for satisfying expectations but, rather, opportunities to pursue quality in ways that best suit the characteristics of each individual residential care service and the needs of its residents. It is not expected that all residential care services should respond to a standard in the same way.\n  (2) The Accreditation Standards apply equally for the benefit of each resident of a residential care service, irrespective of the resident’s financial status, applicable fees and charges, amount of residential care subsidy payable, agreements entered into, or any other matter.\n\n## Part 5—Home Care Standards\n\n#### 18.13 Purpose of Part (Act, s 54‑4)\n\n  This Part sets out Home Care Standards. Home Care Standards are standards for quality of care and quality of life for the provision of home care.\n\n#### 18.14 Home Care Standards\n\n  (1) The Home Care Standards are the Home Care Common Standards set out in Schedule 5.\n  (2) The standards set out in Schedule 5 deal with the following matters:\n    (a) effective management;\n    (b) appropriate access and service delivery; and\n    (c) service user rights and responsibilities.\n  (3) The home care standard for a matter consists of:\n    (a) the Principle for the matter; and\n    (b) the expected outcome for each matter indicator for the matter.","sortOrder":5},{"sectionNumber":"Division 2.1","sectionType":"division","heading":"Specified care and services for residential care services","content":"### Division 2.1—Specified care and services for residential care services\n\n#### 18.5 Purpose of Division (Act, s 54‑1)\n\n  This Division specifies the care and services that an approved provider of a residential care service must provide.","sortOrder":6},{"sectionNumber":"18.5","sectionType":"section","heading":"Purpose of Division (Act, s 54‑1)","content":"#### 18.5 Purpose of Division (Act, s 54‑1)\n\n  This Division specifies the care and services that an approved provider of a residential care service must provide.","sortOrder":7},{"sectionNumber":"18.6","sectionType":"section","heading":"Specification of care and services","content":"#### 18.6 Specification of care and services\n\n  (1) An approved provider of a residential care service must, for each item in Schedule 1, provide the care or service stated in column 2 of the item to any resident who needs it.\n  (1A) The care or service must be provided by the approved provider in a way that meets the Accreditation Standards set out in Schedule 2.\n  (2) If there is an entry in column 3 of an item in Schedule 1, the care or service mentioned in column 2 of the item consists of the matter stated in column 3.\n  (3) However, the services stated in Part 3 of Schedule 1 are required only for the following residents:\n    (a) a resident who on 19 March 2008 was receiving a high level of residential care (as defined in the Act on 19 March 2008); or\n    (b) a resident who is receiving a high level of residential care (as defined in the Act on 19 March 2008); or\n    (c) a resident who is receiving a high level of residential care (as defined in the Act on or after 1 January 2010); or\n    (d) a resident who:\n    (i) on 31 December 2009, was receiving a high level of residential care (as defined in the Act on 31 December 2009); and\n    (ii) on or after 1 January 2010, would be ineligible to receive a high level of residential care solely because of the amendment to the definition of high level of residential care made on 1 January 2010; and\n    (iii) is receiving residential care from the same aged care service from which the resident was receiving care on 31 December 2009.\n\n> Note: The Act defines high level of residential care as having the meaning given by the Classification Principles. The definition of high level of residential care in the Classification Principles 1997 was amended on 20 March 2008 and 1 January 2010.\n\n  (4) For residents described in paragraph 18.6(3)(d), if initial and on‑going assessment, planning and management of care for residents (nursing services as described in Item 3.8 of Part 3 of Schedule 1) is required, it must be carried out by a registered nurse.","sortOrder":8},{"sectionNumber":"Division 2.2","sectionType":"division","heading":"Other responsibilities","content":"### Division 2.2—Other responsibilities\n\n#### 18.6A Purpose of Division (Act, s 54‑1)\n\n  This Division specifies other responsibilities of an approved provider of a residential care service in relation to the quality of the aged care that the approved provider provides.","sortOrder":9},{"sectionNumber":"18.6A Purpose of Division (Act, s 54‑1)","sectionType":"section","heading":"18.6A Purpose of Division (Act, s 54‑1)","content":"#### 18.6A Purpose of Division (Act, s 54‑1)\n\n  This Division specifies other responsibilities of an approved provider of a residential care service in relation to the quality of the aged care that the approved provider provides.","sortOrder":10},{"sectionNumber":"18.6B Fire safety exception notice","sectionType":"section","heading":"18.6B Fire safety exception notice","content":"#### 18.6B Fire safety exception notice\n\n  (1) An approved provider must give to the Secretary a notice (a fire safety exception notice) if the approved provider is notified by a State, Territory or local government authority that the approved provider is, in respect of a residential care service operated by the approved provider, non‑compliant with any applicable State or Territory laws (including local by‑laws) relating to fire safety.\n  (2) The fire safety exception notice must:\n    (a) be in a form approved by the Secretary; and\n    (b) include all the information required by the form; and\n    (c) not contain false or misleading information; and\n    (d) be signed by one of the approved provider’s key personnel, being a person who is authorised by the approved provider to sign the notice.\n  (3) A fire safety exception notice must be given to the Secretary within 28 days of the approved provider being notified by the State, Territory or local government authority of the non‑compliance referred to in subsection (1).","sortOrder":11},{"sectionNumber":"Division 2.3","sectionType":"division","heading":"Specified care and services for home care services","content":"### Division 2.3—Specified care and services for home care services\n\n#### 18.6C Purpose of Division (Act, s 54‑1)\n\n  This Division specifies the care and services that an approved provider of a home care service may provide.","sortOrder":12},{"sectionNumber":"18.6C Purpose of Division (Act, s 54‑1)","sectionType":"section","heading":"18.6C Purpose of Division (Act, s 54‑1)","content":"#### 18.6C Purpose of Division (Act, s 54‑1)\n\n  This Division specifies the care and services that an approved provider of a home care service may provide.","sortOrder":13},{"sectionNumber":"18.6D Specification of care and services","sectionType":"section","heading":"18.6D Specification of care and services","content":"#### 18.6D Specification of care and services\n\n  (1) An approved provider of a home care service must provide a package of care and services selected from the care and services specified in Part 1 of Schedule 4.\n  (2) The care recipient and the approved provider may agree to the inclusion in the package of care and services other care and services required to support the care recipient to live at home, provided that:\n    (a) the approved provider is able to provide the care and services within the limits of the resources available; and\n    (b) the item is not listed in Part 2 of Schedule 4 as an excluded item.\n  (3) The package of care and services may be used to support the use of telehealth and digital technology, such as remote monitoring, if this is agreed under subsection (2).\n  (4) The care and services must be consistent with the care recipient’s care needs identified in the care plan.\n  (5) The care and services must be provided by the approved provider in a way that meets the Home Care Standards.","sortOrder":14},{"sectionNumber":"Part 3","sectionType":"part","heading":"Accreditation Standards","content":"## Part 3—Accreditation Standards\n\n#### 18.7 Purpose of Part (Act, s 54‑2)\n\n  This Part sets out Accreditation Standards. Accreditation Standards are standards for quality of care and quality of life for the provision of residential care on and after the accreditation day.","sortOrder":15},{"sectionNumber":"18.7","sectionType":"section","heading":"Purpose of Part (Act, s 54‑2)","content":"#### 18.7 Purpose of Part (Act, s 54‑2)\n\n  This Part sets out Accreditation Standards. Accreditation Standards are standards for quality of care and quality of life for the provision of residential care on and after the accreditation day.","sortOrder":16},{"sectionNumber":"18.8","sectionType":"section","heading":"Accreditation Standards","content":"#### 18.8 Accreditation Standards\n\n  (1) The Accreditation Standards are set out in Schedule 2.\n  (2) The standards deal with the following matters:\n    (a) management systems, staffing and organisational development;\n    (b) health and personal care;\n    (c) resident lifestyle;\n    (d) physical environment and safe systems.\n  (3) The accreditation standard for a matter consists of:\n    (a) the Principle for the matter; and\n    (b) the expected outcome for each matter indicator for the matter.","sortOrder":17},{"sectionNumber":"18.9","sectionType":"section","heading":"Application of Accreditation Standards","content":"#### 18.9 Application of Accreditation Standards\n\n  (1) The Accreditation Standards are intended to provide a structured approach to the management of quality and represent clear statements of expected performance. They do not provide an instruction or recipe for satisfying expectations but, rather, opportunities to pursue quality in ways that best suit the characteristics of each individual residential care service and the needs of its residents. It is not expected that all residential care services should respond to a standard in the same way.\n  (2) The Accreditation Standards apply equally for the benefit of each resident of a residential care service, irrespective of the resident’s financial status, applicable fees and charges, amount of residential care subsidy payable, agreements entered into, or any other matter.","sortOrder":18},{"sectionNumber":"Part 5","sectionType":"part","heading":"Home Care Standards","content":"## Part 5—Home Care Standards\n\n#### 18.13 Purpose of Part (Act, s 54‑4)\n\n  This Part sets out Home Care Standards. Home Care Standards are standards for quality of care and quality of life for the provision of home care.","sortOrder":19},{"sectionNumber":"18.13","sectionType":"section","heading":"Purpose of Part (Act, s 54‑4)","content":"#### 18.13 Purpose of Part (Act, s 54‑4)\n\n  This Part sets out Home Care Standards. Home Care Standards are standards for quality of care and quality of life for the provision of home care.","sortOrder":20},{"sectionNumber":"18.14","sectionType":"section","heading":"Home Care Standards","content":"#### 18.14 Home Care Standards\n\n  (1) The Home Care Standards are the Home Care Common Standards set out in Schedule 5.\n  (2) The standards set out in Schedule 5 deal with the following matters:\n    (a) effective management;\n    (b) appropriate access and service delivery; and\n    (c) service user rights and responsibilities.\n  (3) The home care standard for a matter consists of:\n    (a) the Principle for the matter; and\n    (b) the expected outcome for each matter indicator for the matter.","sortOrder":21},{"sectionNumber":"Part 4","sectionType":"part","heading":"Physical environment and safe systems","content":"## Part 4—Physical environment and safe systems\n\n    Principle: Residents live in a safe and comfortable environment that ensures the quality of life and welfare of residents, staff and visitors.\n\n| Col. 1Item | Column 2Matter Indicator                | Column 3Expected Outcome                                                                                                                                                                                                         |\n| ---------- | --------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |\n| 4.1        | Continuous improvement                  | The organisation actively pursues continuous improvement                                                                                                                                                                         |\n| 4.2        | Regulatory compliance                   | The organisation’s management has systems in place to identify and ensure compliance with all relevant legislation, regulatory requirements, professional standards, and guidelines, about physical environment and safe systems |\n| 4.3        | Education and staff development         | Management and staff have appropriate knowledge and skills to perform their roles effectively                                                                                                                                    |\n| 4.4        | Living environment                      | Management of the residential care service is actively working to provide a safe and comfortable environment consistent with residents’ care needs                                                                               |\n| 4.5        | Occupational health and safety          | Management is actively working to provide a safe working environment that meets regulatory requirements                                                                                                                          |\n| 4.6        | Fire, security and other emergencies    | Management and staff are actively working to provide an environment and safe systems of work that minimise fire, security and emergency risks                                                                                    |\n| 4.7        | Infection control                       | An effective infection control program                                                                                                                                                                                           |\n| 4.8        | Catering, cleaning and laundry services | Hospitality services are provided in a way that enhances residents’ quality of life and the staff’s working environment                                                                                                          |\n\nSchedule 4—Specified care and services for home care services\n\n(section 18.6D)\n\n> Note: Subsection 18.6D(5) provides that the care and services listed in Schedule 4 are to be provided in a way that meets the standards set out in Schedule 5.","sortOrder":28}],"analysis":{"kimi_summary":{"_metrics":{"model":"kimi-k2.5","source":"moonshot-realtime","completionTokens":1845},"content_quality":"ok","complexity_score":7,"scope_assessment":{"changed":true,"description":"Originally enacted in 1997 focusing primarily on residential aged care, the instrument has substantially expanded to encompass a comprehensive home care regime including Home Care Standards (Part 5), specified care packages (Division 2.3), and provisions for telehealth/digital technology. This represents a significant broadening from institutional care to community-based care, effectively creating a unified quality framework for the entire aged care sector rather than just nursing homes."},"complexity_factors":["Five detailed schedules containing tabular specifications of services and standards (Schedules 1-5)","Transitional provisions referencing specific historical dates (19 March 2008, 1 January 2010) for 'high level of residential care' definitions creating conditional service obligations","Extensive cross-referencing to the Aged Care Act 1997 and Classification Principles 1997 for definitions and context","Nested conditional logic in section 18.6(3) with multiple paragraphs and sub-paragraphs determining which residents qualify for high-level care services","Dual regulatory frameworks (residential vs home care) operating within a single legislative instrument with different standards for each","Interaction with State/Territory laws regarding fire safety compliance and medication management requiring providers to navigate multiple jurisdictions"],"plain_english_summary":"These Principles, operating under the Aged Care Act 1997, set legally binding quality and service expectations for approved residential and home aged‑care providers. They define what care must be delivered, who is covered (providers, care recipients, representatives), and the standards providers must meet.\n\nThey matter because they protect older Australians’ safety, dignity and rights—ensuring consistent care, accountability, complaint avenues, and limits on improper charging for basic, government‑funded necessities."},"flash_summary":{"complexity_score":6,"scope_assessment":{"changed":false,"description":"These Principles principally specify and operationalise the responsibilities set out in the Aged Care Act (see purpose citations for Divisions and Parts: s18.5, s18.7, s18.13). They set out required services, standards and reporting obligations for approved providers rather than expanding the statutory scope of the Act."},"complexity_factors":["Multiple cross-references to the Aged Care Act and to defined terms (eg. 'Act', 'approved provider', s18.3), increasing interpretive layering.","Extensive Schedules that list service categories, inclusions and explicit exclusions (Schedules 1, 2, 4, 5) requiring document-level reconciliation with operational practice (s18.6, s18.6D, s18.8, s18.14).","Conditional obligations tied to historical 'high level of residential care' definitions with date‑dependent eligibility and a registered nurse requirement for certain cohort (s18.6(3)‑(4)).","Standards structured as Principles + Matter Indicators + Expected Outcomes (s18.8(3)), which allow flexible compliance approaches but require judgement about meeting outcomes.","Provider discretion to include additional home care items subject to resource limits and explicit exclusions (s18.6D(2)‑(3); Schedule 4 Part 2), creating case‑by‑case eligibility decisions.","Interface with State and Territory law for clinical and fire safety matters (eg. treatments subject to State law in Schedule 1 item 2.4; fire safety reporting obligation in s18.6B).","Specific administrative requirements and timelines (eg. fire safety exception notice form, information, authorised signatory and 28‑day deadline in s18.6B(2)‑(3)).","Operational breadth: requirements cover hotel services, daily personal care, specialised clinical nursing services, therapy, equipment, and emergency systems (Schedules 1 and 3), multiplying compliance domains.","Exclusions and funding boundaries in home care packages (Schedule 4 Part 2) that affect what providers may purchase with package funds, requiring financial controls.","Allowance for telehealth and digital technology within agreed packages (s18.6D(3)), adding technical and privacy considerations to service delivery."],"plain_english_summary":"These Principles require approved providers of residential and home aged care to deliver the specific hotel, care and clinical services listed in Schedules 1 and 4 and to meet the Accreditation and Home Care Standards (ss 18.6, 18.6D, 18.8, 18.14). Providers decide service mixes within resource limits and with recipients’ agreement (s18.6D); they bear ongoing compliance and reporting obligations, including a 28‑day fire‑safety exception notice to the Secretary (s18.6B), which create administrative and staffing costs."}},"importantCases":[],"_links":{"self":"/api/acts/quality-of-care-principles-1997","history":"/api/acts/quality-of-care-principles-1997/history","analysis":"/api/acts/quality-of-care-principles-1997/analysis","conflicts":"/api/acts/quality-of-care-principles-1997/conflicts","importantCases":"/api/acts/quality-of-care-principles-1997/important-cases","documents":"/api/acts/quality-of-care-principles-1997/documents"}}