{"id":"nsw:sl-2017-0424","name":"Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017","slug":"point-to-point-transport-taxis-and-hire-vehicles-regulation-2017","collection":"regulation","jurisdiction":"nsw","status":"in_force","isInForce":true,"actNumber":"424 of 2017","makingDate":null,"administeringDepartment":null,"currentVersion":{"id":177422,"registerId":"nsw-nsw:sl-2017-0424-current","compilationNumber":null,"startDate":"2026-04-05","status":"InForce","reasons":null,"registeredAt":null},"sections":[{"sectionNumber":"Part 1","sectionType":"part","heading":"Preliminary","content":"# Part 1 Preliminary\n\nPart 1 Preliminary","sortOrder":0},{"sectionNumber":"1","sectionType":"section","heading":"Name of Regulation","content":"#### 1 Name of Regulation\n\n1 Name of Regulation\n\n> This Regulation is the [Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017](/view/html/inforce/current/sl-2017-0424).","sortOrder":1},{"sectionNumber":"2","sectionType":"section","heading":"Commencement","content":"#### 2 Commencement\n\n2 Commencement\n\n> > (1) This Regulation commences on the commencement of the provisions referred to in section 2(1) of the Act (other than Schedule 4 to the Act) and is required to be published on the NSW legislation website, except as provided by subclause (2).\n> \n> > (2) Schedule 3 to this Regulation commences on the commencement of Schedule 4 to the Act.","sortOrder":2},{"sectionNumber":"3","sectionType":"section","heading":"Definitions","content":"#### 3 Definitions\n\n3 Definitions\n\n> > (1) In this Regulation—\n> > \n> > affiliated service means a taxi service provided by an affiliated provider.\n> > \n> > approved security camera system means a security camera system that complies with requirements established for the time being by TfNSW by order published in the Gazette.\n> > \n> > approved vehicle tracking device means a vehicle tracking device that complies with requirements established for the time being by TfNSW by order published in the Gazette.\n> > \n> > authorisation means authorisation to provide a taxi service or a booking service.\n> > \n> > authorised fare for the hiring of a taxi means—\n> > \n> > > (a) the amount chargeable for the hiring in accordance with a fares order, or\n> > \n> > > (b) if the fare determined by the provider of the taxi service in accordance with clause 53 is less than the fare under the applicable fares order, the amount chargeable for the hiring in accordance with fares determined by the provider of the taxi service in accordance with that clause.\n> > \n> > drive a vehicle includes cause or allow the vehicle to stand.\n> > \n> > driver licence has the same meaning as in the [Road Transport Act 2013](/view/html/inforce/current/act-2013-018).\n> > \n> > duress alarm system, in relation to a taxi, means a system by which the driver of the taxi can, in a discreet manner, notify the location of the taxi to another person or place.\n> > \n> > facilitator of an affiliated service means the provider of a taxi service from whom the affiliated provider obtains services to facilitate the provision of the affiliated service.\n> > \n> > fares order means an order made by TfNSW under section 76 of the Act.\n> > \n> > Metropolitan transport district means the Metropolitan transport district established under section 108 of the [Transport Administration Act 1988](/view/html/inforce/current/act-1988-109).\n> > \n> > Newcastle transport district means the Newcastle transport district established under section 108 of the [Transport Administration Act 1988](/view/html/inforce/current/act-1988-109).\n> > \n> > nominated manager includes a manager nominated by an entity under clause 34.\n> > \n> > notifiable occurrence has the same meaning as it has in section 24 of the Act.\n> > \n> > passenger service transaction means—\n> > \n> > > (a) in the case of the provider of a booking service, taking a booking for a taxi or hire vehicle to provide a passenger service to a person (whether the passenger service is to be provided by the provider who takes the booking or another person), or\n> > \n> > > (b) in the case of the provider of a taxi service, the provision of a taxi service to a passenger (other than as a result of the taking of a booking by the provider of the taxi service).\n> > \n> > related booked service, in relation to a booking service, means the transport of a passenger by the provider of a passenger service as a result of a booking taken by the booking service.\n> > \n> > security camera system means a system that records images of persons in or about a taxi.\n> > \n> > stand-by taxi means a motor vehicle that is, in accordance with section 49 of the Act and this Regulation, being used in place of a taxi that is out of operation for repair or service.\n> > \n> > Sydney Airport precinct means the area known as the Sydney (Kingsford-Smith) Airport, bounded by Airport Drive, Qantas Drive, Joyce Drive, General Holmes Drive, Marsh Street and the M5 Motorway.\n> > \n> > taxi zone has the same meaning as in the [Road Rules 2014](/view/html/inforce/current/sl-2014-0758) and includes a taxi zone appointed under clause 93.\n> > \n> > the Act means the [Point to Point Transport (Taxis and Hire Vehicles) Act 2016](/view/html/inforce/current/act-2016-034).\n> > \n> > vehicle tracking device means a device by which the location of a taxi can be followed by using the vehicle tracking system operated by the provider of the taxi service or by another taxi service provider on behalf of the provider.\n> > \n> > wheelchair accessible hire vehicle means a hire vehicle that has wheelchair access.\n> > \n> > Wollongong transport district means the Wollongong transport district established under section 108 of the [Transport Administration Act 1988](/view/html/inforce/current/act-1988-109).\n> > \n> > Note.\n> > \n> > The Act and the [Interpretation Act 1987](/view/html/inforce/current/act-1987-015) contain definitions and other provisions that affect the interpretation and application of this Regulation.\n> \n> > (2) For the purposes of this Regulation, a vehicle is being used to provide a passenger service if—\n> > \n> > > (a) the vehicle is being used to transport a passenger for the purposes of providing a passenger service or is travelling to pick up a passenger for that purpose, or\n> > \n> > > (b) the person driving the vehicle or a provider of a passenger service has indicated to the provider of a booking service, by logging into a dispatch or booking system or by other means, that the vehicle is available for hire, or\n> > \n> > > (c) the person driving the vehicle or a provider of a booking service is taking bookings on the basis that the vehicle is available for hire, or\n> > \n> > > (d) the vehicle is a taxi plying or standing for hire on a road or road related area.\n> \n> > (3) Notes included in this Regulation do not form part of this Regulation.\n> \n> **cl 3:** Am 2019 (613), cl 3(1); 2022 (807), Sch 1\\[1\\].","sortOrder":3},{"sectionNumber":"4","sectionType":"section","heading":"Certain service facilitators and other persons to be booking service providers","content":"#### 4 Certain service facilitators and other persons to be booking service providers\n\n4 Certain service facilitators and other persons to be booking service providers\n\n> > (1) For the purposes of section 7(4) of the Act, an individual or body corporate is taken to be the provider of a booking service if they carry on the business of providing any of the following services—\n> > \n> > > (a) technology services that facilitate or enable bookings for passenger services,\n> > \n> > > (b) marketing services in connection with facilitating or enabling bookings for passenger services,\n> > \n> > > (c) recruitment, assessment, monitoring, disciplinary or other management services relating to drivers used or proposed to be used for related booked services,\n> > \n> > > (d) complaint management services relating to related booked services and fares for related booked services.\n> \n> > (2) Subclause (1) does not apply to an individual or body corporate if an authorisation is held by another individual or body corporate constituted or recognised under a law of Australia to provide the booking service in connection with which the services are provided.\n> \n> > (3) An individual that is the nominated manager of an entity prescribed for the purposes of section 30(1)(d) of the Act (a prescribed entity) is taken to be the provider of a booking service.\n> \n> > (4) An individual or body corporate that is the provider of a booking service because of this clause is exempt from Part 3 of the Act in respect of the booking service if—\n> > \n> > > (a) an authorisation to provide the booking service in connection with which a service specified in subclause (1) is provided or for which the person is a nominated manager is held by a prescribed entity, and\n> > \n> > > (b) the authorisation is not suspended.\n> \n> > (5) An individual or body corporate that is the provider of a booking service because of this clause is exempt from any other provision of the Act or this Regulation that applies to or in respect of a provider of a booking service (other than Part 1, Division 2 of Part 7 and Parts 8, 10 and 11 of the Act and this clause and clause 92) if the applicable requirements of that provision are complied with in relation to the booking service by a prescribed entity.","sortOrder":4},{"sectionNumber":"Part 2","sectionType":"part","heading":"Safety of services","content":"# Part 2 Safety of services\n\nPart 2 Safety of services","sortOrder":5},{"sectionNumber":"Division 1","sectionType":"division","heading":"Safety standards","content":"## Division 1 Safety standards\n\nDivision 1 Safety standards","sortOrder":6},{"sectionNumber":"5","sectionType":"section","heading":"Specified safety standards","content":"#### 5 Specified safety standards\n\n5 Specified safety standards\n\n> > (1) Divisions 2–6 of this Part are specified as safety standards for the purposes of Division 3 of Part 2 of the Act.\n> \n> > (2) A safety standard is specified for a provider of a passenger service, affiliated provider, facilitator of an affiliated service, provider of a booking service, owner or driver of a vehicle or the holder of a taxi licence by a provision of Divisions 2–6 of this Part if—\n> > \n> > > (a) the provision expressly imposes an obligation on a provider, facilitator, owner, driver or holder, or\n> > \n> > > (b) the provision specifies that it is a safety standard for a provider, facilitator, owner, driver or holder.\n> \n> > (3) A statement in a clause that specifies a safety standard for any such provider, facilitator, owner, driver or holder, or that any such provider, facilitator, owner, driver or holder is a responsible person for a safety standard, is taken to apply to all of the provisions of the clause for that purpose, unless the clause otherwise provides.","sortOrder":7},{"sectionNumber":"6","sectionType":"section","heading":"Safety standards—offences","content":"#### 6 Safety standards—offences\n\n6 Safety standards—offences\n\n> > (1) A provider of a passenger service, affiliated provider, facilitator of an affiliated service, provider of a booking service, owner or driver of a vehicle or the holder of a taxi licence must not contravene a safety standard specified for the provider, facilitator, owner, driver or holder by this Part.\n> > \n> > Maximum penalty—\n> > \n> > > (a) in the case of a body corporate—250 penalty units, or\n> > \n> > > (b) in any other case—50 penalty units.\n> \n> > (2) A provider of a passenger service, affiliated provider, facilitator of an affiliated service, provider of a booking service, owner or driver of a vehicle or the holder of a taxi licence who is specified by this Part as a responsible person for a safety standard must ensure, so far as is reasonably practicable, that the safety standard is complied with.\n> > \n> > Maximum penalty—\n> > \n> > > (a) in the case of a body corporate—250 penalty units, or\n> > \n> > > (b) in any other case—50 penalty units.","sortOrder":8},{"sectionNumber":"Division 2","sectionType":"division","heading":"Safety management system","content":"## Division 2 Safety management system\n\nDivision 2 Safety management system","sortOrder":9},{"sectionNumber":"7","sectionType":"section","heading":"Identification and management of risks to health and safety","content":"#### 7 Identification and management of risks to health and safety\n\n7 Identification and management of risks to health and safety\n\n> > (1) A provider of a passenger service must identify and keep a record of the following—\n> > \n> > > (a) the reasonably foreseeable hazards that could give rise to risks to health and safety to drivers, passengers and other persons in connection with the provision of the service,\n> > \n> > > (b) the control measures taken to eliminate or minimise those risks,\n> > \n> > > (c) the measures taken to maintain control measures.\n> \n> > (2) A provider of a booking service must identify and keep a record of the following—\n> > \n> > > (a) the reasonably foreseeable hazards that could give rise to risks to health and safety to drivers, passengers and other persons in connection with the provision of a related booked service,\n> > \n> > > (b) the control measures taken to eliminate or minimise those risks,\n> > \n> > > (c) the measures taken to maintain control measures.\n> \n> > (3) A provider of a passenger service or booking service must regularly consult with other persons who have a safety duty that relates to the service and keep a record of the consultations.\n> \n> > (4) A record kept under this clause must also include the following—\n> > \n> > > (a) particulars of measures taken by the provider to comply with safety standards specified for the provider or for which the provider is a responsible person under this Part,\n> > \n> > > (b) particulars of any notifiable occurrences that are required to be reported by the provider to the Commissioner.\n> \n> > (5) A record under this clause is to be kept in the form approved by the Commissioner.","sortOrder":10},{"sectionNumber":"Division 3","sectionType":"division","heading":"Vehicle standards","content":"## Division 3 Vehicle standards\n\nDivision 3 Vehicle standards","sortOrder":11},{"sectionNumber":"8","sectionType":"section","heading":"Vehicle registration and registration standards for vehicles","content":"#### 8 Vehicle registration and registration standards for vehicles\n\n8 Vehicle registration and registration standards for vehicles\n\n> > (1) A vehicle used to provide a passenger service must at all times meet the requirements of Part 5 of, and Schedule 2 to, the [Road Transport (Vehicle Registration) Regulation 2017](/view/html/inforce/current/sl-2017-0451) for the registration of the vehicle.\n> \n> > (2) If any such vehicle is registered in another jurisdiction, it must meet the equivalent requirements for registration in that jurisdiction.\n> \n> > (3) This safety standard is specified for the owner of the vehicle.\n> \n> > (4) The following are responsible persons for this safety standard—\n> > \n> > > (a) the provider of a taxi service (other than an affiliated service), if the vehicle is used to provide the taxi service,\n> > \n> > > (b) the facilitator of an affiliated service and the affiliated provider, if the vehicle is used to provide the affiliated service,\n> > \n> > > (c) the provider of a booking service, if the vehicle is a hire vehicle or taxi used to provide a related booked service,\n> > \n> > > (d) the holder of the taxi licence for the taxi, if the vehicle is a taxi.\n> \n> **cl 8:** Am 2020 (703), Sch 2\\[1\\].","sortOrder":12},{"sectionNumber":"9","sectionType":"section","heading":"Vehicle maintenance","content":"#### 9 Vehicle maintenance\n\n9 Vehicle maintenance\n\n> > (1) The following standards apply to the maintenance of a vehicle used to provide a passenger service—\n> > \n> > > (a) the vehicle must be regularly and properly maintained so that it meets the requirements referred to in clause 8,\n> > \n> > > (b) maintenance of the vehicle, including any maintenance schedule, is to be consistent with the recommendations of the manufacturer of the vehicle,\n> > \n> > > (c) records must be kept, in a form approved by the Commissioner, of the maintenance and inspections carried out on the vehicle.\n> \n> > (2) Maintenance on, or repairs to, a vehicle used to provide a passenger service must not be carried out unless the person carrying out the maintenance or repairs is the holder of a licence under the [Motor Dealers and Repairers Act 2013](/view/html/inforce/current/act-2013-107), or an equivalent authorisation under the law of another State or Territory, to carry out the maintenance or repairs.\n> \n> > (3) Subclause (2) applies even if the person who is to carry out the work concerned is exempted under the [Motor Dealers and Repairers Act 2013](/view/html/inforce/current/act-2013-107) from the operation of all or any of the provisions of that Act but does not apply to work that is not repair work for the purposes of that Act.\n> \n> > (4) For the purposes of this clause, maintenance and repairs do not include the following—\n> > \n> > > (a) adding approved oils or other fluids to engines, transmissions, differentials, power steering reservoirs, windscreen washer reservoirs, master cylinders, radiators or batteries,\n> > \n> > > (b) changing engine, transmission or differential oils,\n> > \n> > > (c) changing engine oil filters or fuel filters,\n> > \n> > > (d) carrying out general lubrication,\n> > \n> > > (e) changing spark plugs,\n> > \n> > > (f) changing wheels or tyres,\n> > \n> > > (g) changing light bulbs,\n> > \n> > > (h) replacing or repairing seats or floor coverings,\n> > \n> > > (i) repairs to the interior of the vehicle that do not affect the safe operation of the vehicle,\n> > \n> > > (j) replacing external rear vision mirrors.\n> \n> > (5) This safety standard is specified for the owner of the vehicle.\n> \n> > (6) The following are responsible persons for this safety standard—\n> > \n> > > (a) the provider of a taxi service (other than an affiliated service), if the vehicle is used to provide the taxi service,\n> > \n> > > (b) the facilitator of an affiliated service and the affiliated provider, if the vehicle is used to provide the affiliated service,\n> > \n> > > (c) the provider of a booking service, if the vehicle is a hire vehicle or taxi used to provide a related booked service,\n> > \n> > > (d) the holder of the taxi licence for the taxi, if the vehicle is a taxi.","sortOrder":13},{"sectionNumber":"10","sectionType":"section","heading":"Wheelchair accessible vehicles","content":"#### 10 Wheelchair accessible vehicles\n\n10 Wheelchair accessible vehicles\n\n> > (1) A wheelchair accessible taxi or wheelchair accessible hire vehicle used to provide a passenger service must—\n> > \n> > > (a) contain a space, for each of the number of wheelchairs proposed to be carried by the vehicle, that is not less than the size of a rectangular prism with a length of 1,300 mm (parallel to the centre line of the vehicle), a width of 800 mm and a height of 1,500 mm, and\n> > \n> > > (b) have no intrusions into that space, other than adjustable restraint devices, and\n> > \n> > > (c) comply with the following standards—\n> > > \n> > > > (i) AS/NZS 3856.1:1998, Hoists and ramps for people with disabilities—Vehicle-mounted, Part 1: Product requirements,\n> > > \n> > > > (ii) AS/NZS 3856.2:1998, Hoists and ramps for people with disabilities—Vehicle-mounted, Part 2: Installation requirements,\n> > > \n> > > > (iii) AS/NZS 3696.19:2009, Wheelchairs, Part 19: Wheeled mobility devices for use as seats in motor vehicles,\n> > > \n> > > > (iv) AS/NZS 10542.1:2015, Technical systems and aids for people with disability—Wheelchair tiedown and occupant-restraint systems, Part 1: Requirements and test methods for all systems, and\n> > \n> > > (d) comply with the applicable standards of the Disability Standards for Accessible Public Transport issued under the [Disability Discrimination Act 1992](http://www.legislation.gov.au/) of the Commonwealth, and\n> > \n> > > (e) carry wheelchair restraints that enable the maximum number of occupied wheelchairs that the taxi or hire vehicle is capable of conveying to be safely and securely attached to the taxi or hire vehicle, and\n> > \n> > > (f) be supplied with an approved child restraint within the meaning of rule 266 of the [Road Rules 2014](/view/html/inforce/current/sl-2014-0758).\n> \n> > (2) (Repealed)\n> \n> > (3) This safety standard is specified for the following—\n> > \n> > > (a) the provider of a taxi service (other than an affiliated service), if the vehicle is a taxi and is used to provide the taxi service,\n> > \n> > > (b) the facilitator of an affiliated service and the affiliated provider, if the vehicle is a taxi and is used to provide the affiliated service,\n> > \n> > > (c) the provider of a booking service, if the vehicle is a wheelchair accessible hire vehicle or wheelchair accessible taxi used to provide a related booked service,\n> > \n> > > (d) the holder of the taxi licence for the taxi, if the vehicle is a wheelchair accessible taxi,\n> > \n> > > (e) the owner of the wheelchair accessible taxi or wheelchair accessible hire vehicle.\n> \n> **cl 10:** Am 2022 (807), Sch 1\\[2\\].","sortOrder":14},{"sectionNumber":"11","sectionType":"section","heading":"Accommodation standard for taxis","content":"#### 11 Accommodation standard for taxis\n\n11 Accommodation standard for taxis\n\n> > (1) A taxi must have seating accommodation for the driver and for at least 4 and not more than 11 other adult persons.\n> \n> > (2) The taxi must have at least 4 side doors.\n> \n> > (3) Subclause (2) does not apply to a wheelchair accessible taxi or a taxi that has seating accommodation for 6 or more adult persons.\n> \n> > (4) This safety standard is specified for the following—\n> > \n> > > (a) the provider of a taxi service (other than an affiliated service), if the taxi is used to provide the taxi service,\n> > \n> > > (b) the facilitator of an affiliated service and the affiliated provider, if the taxi is used to provide the affiliated service,\n> > \n> > > (c) the holder of the taxi licence for the taxi,\n> > \n> > > (d) the owner of the taxi.","sortOrder":15},{"sectionNumber":"12","sectionType":"section","heading":"Signs, lights and markings—taxis","content":"#### 12 Signs, lights and markings—taxis\n\n12 Signs, lights and markings—taxis\n\n> > (1) A taxi that plies or stands for hire on a road or road related area must be fitted with—\n> > \n> > > (a) a roof sign that displays the word “TAXI”, “CAB” or “CABS” in black lettering at least 70 mm high, and\n> > \n> > > (b) a roof light that is clearly visible in daylight from a distance of 40 metres by a person having normal eyesight.\n> > \n> > Note.\n> > \n> > The word “TAXI”, “CAB” or “CABS” can be in upper or lower case letters, or a combination of upper and lower case letters.\n> \n> > (2) The roof light must be lit when the taxi is available for hire on a road or road related area but must not be lit at any other time.\n> \n> > (3) A taxi that plies or stands for hire on a road or road related area must be painted or marked so that—\n> > \n> > > (a) it is clearly identifiable as a taxi, and\n> > \n> > > (b) the name or other identifying logo or colours of, and the contact information for, the provider of the taxi service are displayed prominently and are clearly visible on the taxi.\n> \n> > (4) The following are responsible persons for this safety standard—\n> > \n> > > (a) the provider of a taxi service (other than an affiliated service), if the taxi is used to provide the taxi service,\n> > \n> > > (b) the facilitator of an affiliated service and the affiliated provider, if the taxi is used to provide the affiliated service,\n> > \n> > > (c) the holder of the taxi licence for the taxi.\n> \n> **cl 12:** Am 2020 (703), Sch 2\\[2\\] \\[3\\].","sortOrder":16},{"sectionNumber":"13","sectionType":"section","heading":"Driver identification—taxi drivers","content":"#### 13 Driver identification—taxi drivers\n\n13 Driver identification—taxi drivers\n\n> > (1) The driver of a taxi must be provided with a driver identity document in the form of a card or electronic document containing the following—\n> > \n> > > (a) a photograph of the driver,\n> > \n> > > (b) an identification number provided by the provider of the taxi service.\n> \n> > (2) A taxi must be fitted with a device for displaying the driver identity document that enables it to be displayed so that it is clearly visible to any passenger in the taxi.\n> \n> > (3) This safety standard is specified for the following—\n> > \n> > > (a) the provider of a taxi service (other than an affiliated service), if the taxi is used to provide the taxi service,\n> > \n> > > (b) the facilitator of an affiliated service, if the taxi is used to provide the affiliated service.","sortOrder":17},{"sectionNumber":"14","sectionType":"section","heading":"Fare calculation devices—taxis","content":"#### 14 Fare calculation devices—taxis\n\n14 Fare calculation devices—taxis\n\n> > (1) A taxi that plies or stands for hire on a road or road related area must be fitted with a fare calculation device that complies with this clause.\n> \n> > (2) All fares and other figures displayed on the fare calculation device must be clearly visible at all times to all persons in the taxi, whether on the device itself or by means of an auxiliary device.\n> \n> > (3) The fare calculation device must be resistant to tampering and vandalism and must be in working order.\n> \n> > (4) The fare calculation device must be—\n> > \n> > > (a) securely fixed to the taxi, or\n> > \n> > > (b) secured in a mounting that is commercially designed and manufactured for that purpose and is fixed to the taxi in the manner intended by the manufacturer.\n> \n> > (5) The fare calculation device must not be located in any position, or installed in any way, in which it is likely to cause injury to the driver or any passenger during normal operation of the taxi or in the event of severe acceleration or deceleration.\n> \n> > (6) The fare calculation device must—\n> > \n> > > (a) display the fare, including any additional fees, charges or tolls, in numerals, in Australian dollars, and\n> > \n> > > (b) be capable of accurately calculating the fare at all times when the taxi is being used as a taxi, and\n> > \n> > > (c) be calibrated so that it determines the fare in accordance with the authorised fares.\n> \n> > (7) This safety standard is specified for the following—\n> > \n> > > (a) the provider of a taxi service (other than an affiliated service), if the taxi is used to provide the taxi service,\n> > \n> > > (b) the facilitator of an affiliated service and the affiliated provider, if the taxi is used to provide the affiliated service,\n> > \n> > > (c) the holder of the taxi licence for the taxi.\n> \n> > (8) (Repealed)\n> \n> **cl 14:** Am 2022 (807), Sch 1\\[2\\].","sortOrder":18},{"sectionNumber":"15","sectionType":"section","heading":"Display of information—taxis","content":"#### 15 Display of information—taxis\n\n15 Display of information—taxis\n\n> > (1) The following information must be displayed inside a taxi that stands or plies for hire on a road or road related area so that it is clearly visible to any passenger in the taxi—\n> > \n> > > (a) the vehicle registration number of the taxi,\n> > \n> > > (b) contact information for the person authorised to provide the taxi service for which the taxi is used,\n> > \n> > > (c) the fares for journeys and any additional tolls, fees or charges, that may be payable, and any differences arising because of the time when a journey is undertaken.\n> \n> > (1A) The following information, in the form approved by the Commissioner, must be displayed both in and on a taxi in a way that makes the information clearly visible to passengers in the taxi and to prospective passengers—\n> > \n> > > (a) the Taxi Fare Hotline telephone number,\n> > \n> > > (b) a QR code link to the Taxi Fare Hotline telephone number,\n> > \n> > > (c) a statement that the meter must always be on during a rank or hail trip.\n> \n> > (2) This safety standard is specified for the following—\n> > \n> > > (a) the provider of a taxi service (other than an affiliated service), if the taxi is used to provide the taxi service,\n> > \n> > > (b) the facilitator of an affiliated service and the affiliated provider, if the taxi is used to provide the affiliated service,\n> > \n> > > (c) the holder of the taxi licence for the taxi.\n> \n> **cl 15:** Am 2023 (451), sec 3.","sortOrder":19},{"sectionNumber":"16","sectionType":"section","heading":"Duress alarm systems—taxis","content":"#### 16 Duress alarm systems—taxis\n\n16 Duress alarm systems—taxis\n\n> > (1) A taxi used to provide a taxi service in the Metropolitan, Newcastle or Wollongong transport district or within the Central Coast local government area, and that plies or stands for hire on a road or road related area, must be fitted with a duress alarm system that—\n> > \n> > > (a) complies with the specifications established for the time being by TfNSW by order published in the Gazette for taxis of that type, and\n> > \n> > > (b) is in working order.\n> \n> > (2) The provider of a taxi service (other than an affiliated provider) or the facilitator of an affiliated service that provides taxis in a district or area referred to in subclause (1) must provide and operate the following—\n> > \n> > > (a) a system that monitors the activation of duress alarm systems in the taxis at all times when being used to provide the taxi service,\n> > \n> > > (b) a system that ensures the efficient operation of duress alarm systems in the taxis at all times when being used to provide the taxi service and the prompt response of the provider when a duress alarm system is activated.\n> \n> > (3) Subclause (1) is specified as a safety standard for the following—\n> > \n> > > (a) the provider of a taxi service (other than an affiliated service), if the taxi is used to provide the taxi service,\n> > \n> > > (b) the facilitator of an affiliated service and the affiliated provider, if the taxi is used to provide the affiliated service,\n> > \n> > > (c) the holder of the taxi licence for the taxi.","sortOrder":20},{"sectionNumber":"17","sectionType":"section","heading":"Vehicle tracking systems—taxis","content":"#### 17 Vehicle tracking systems—taxis\n\n17 Vehicle tracking systems—taxis\n\n> > (1) A taxi used to provide a taxi service in the Metropolitan, Newcastle or Wollongong transport district or within the Central Coast local government area, and that plies or stands for hire on a road or road related area, must be fitted with an approved vehicle tracking device that is in working order.\n> \n> > (2) The provider of a taxi service (other than an affiliated provider) or the facilitator of an affiliated service that provides taxis in a district or area referred to in subclause (1) must provide and operate a system for monitoring the provision of services provided by taxis that ply or stand for hire.\n> \n> > (3) Subclause (1) is specified as a safety standard for the following—\n> > \n> > > (a) the provider of a taxi service (other than an affiliated service), if the taxi is used to provide the taxi service,\n> > \n> > > (b) the facilitator of an affiliated service and the affiliated provider, if the taxi is used to provide the affiliated service,\n> > \n> > > (c) the holder of the taxi licence for the taxi.","sortOrder":21},{"sectionNumber":"18","sectionType":"section","heading":"Approved security camera systems and safeguards—taxis","content":"#### 18 Approved security camera systems and safeguards—taxis\n\n18 Approved security camera systems and safeguards—taxis\n\n> > (1) A taxi that plies or stands for hire on a road or road related area must be fitted with an approved security camera system that is in working order.\n> \n> > (2) Signs must be conspicuously placed in and on the outside of a taxi that is fitted with a security camera system, advising persons that they may be under video surveillance while in or about the taxi.\n> \n> > (3) The provider of a taxi service (other than an affiliated provider) or the facilitator of an affiliated service must provide and operate a system that is capable of producing recordings from a security camera installed in a taxi.\n> \n> > (4) The provider of a taxi service (other than an affiliated provider) or the facilitator of an affiliated service must cause the following safeguards to be taken to ensure that any video recordings made by a security camera system are protected against misplacement and against use for unauthorised purposes, until disposed of in accordance with clause 19—\n> > \n> > > (a) the security safeguards that TfNSW may specify from time to time by notice published in the Gazette that are applicable to the service,\n> > \n> > > (b) any other security safeguards that are reasonable in the circumstances.\n> \n> > (5) Subclauses (1) and (2) are specified as a safety standard for the following—\n> > \n> > > (a) the provider of a taxi service (other than an affiliated service), if the taxi is used to provide the taxi service,\n> > \n> > > (b) the facilitator of an affiliated service or an affiliated provider, if the taxi is used to provide the affiliated service,\n> > \n> > > (c) the holder of the taxi licence for the taxi.\n> \n> > (6) Subclause (4) does not apply to an affiliated provider unless the affiliated provider is entitled to have access to the video recordings made by a security camera system fitted in or to a taxi used by the provider.\n> \n> > (6A) (Repealed)\n> \n> > (7) Nothing in this clause or clause 19 affects the operation of the [Workplace Surveillance Act 2005](/view/html/inforce/current/act-2005-047).\n> \n> > (8) In this clause and clause 19—\n> > \n> > authorised purpose, in relation to the use of a video recording made by a security camera system fitted in or to a taxi, means any of the following purposes or any purpose connected with those purposes—\n> > \n> > > (a) an activity referred to in section 18(a)–(d) of the [Workplace Surveillance Act 2005](/view/html/inforce/current/act-2005-047),\n> > \n> > > (b) the prosecution of, or the issue of a penalty notice in respect of, an offence under the Act or this Regulation, the [Crimes Act 1900](/view/html/inforce/current/act-1900-040) or a major offence under the [Road Transport Act 2013](/view/html/inforce/current/act-2013-018) that is committed in or about a taxi,\n> > \n> > > (c) ensuring a provider’s compliance with the conditions of an authorisation,\n> > \n> > > (d) ensuring a passenger’s compliance with any subsidised travel scheme.\n> > \n> > video recording includes—\n> > \n> > > (a) any electronically stored information from which a recorded image can be generated, and\n> > \n> > > (b) any print-out or other reproduction of the recorded image.\n> \n> **cl 18:** Am 2019 (60), Sch 2 \\[1\\]; 2022 (807), Sch 1\\[2\\].","sortOrder":22},{"sectionNumber":"19","sectionType":"section","heading":"Disposal of recordings made by security camera system in taxi","content":"#### 19 Disposal of recordings made by security camera system in taxi\n\n19 Disposal of recordings made by security camera system in taxi\n\n> > (1) This clause applies—\n> > \n> > > (a) to the provider of a taxi service, other than an affiliated provider, or the facilitator of an affiliated service (a provider or facilitator), and\n> > \n> > > (b) in respect of a security camera system installed in a taxi used for the service.\n> \n> > (1A) A provider or facilitator must cause a video recording, or any part of a video recording, downloaded from a video recording made by the security camera system (a downloaded recording) to be disposed of—\n> > \n> > > (a) in accordance with this clause, and\n> > \n> > > (b) not less than 30 days and not more than 90 days after the downloaded recording was downloaded.\n> \n> > (2) The downloaded recording may be disposed of by destroying it by deletion or otherwise or, if it is to be used for an authorised purpose, by giving it to—\n> > \n> > > (a) a police officer, or\n> > \n> > > (b) an officer authorised by the Commissioner or the Police Commissioner to receive it.\n> \n> > (3) It is the duty of the Commissioner to ensure the destruction of any video recording that was given to an officer authorised by the Commissioner and which is no longer to be used for an authorised purpose.\n> \n> > (4) It is the duty of the Police Commissioner to ensure the destruction of any video recording that was given to a police officer or to an officer authorised by the Police Commissioner and which is no longer to be used for an authorised purpose.\n> \n> > (5) Subclause (1) does not apply in respect of a video recording made during the installation or testing of the security camera.\n> \n> > (6) In this clause, downloaded includes reproduced, stored or duplicated by any means.\n> \n> **cl 19:** Am 2020 (703), Sch 2\\[4\\]–\\[6\\].","sortOrder":23},{"sectionNumber":"20","sectionType":"section","heading":"Signs and markings—hire vehicles","content":"#### 20 Signs and markings—hire vehicles\n\n20 Signs and markings—hire vehicles\n\n> > (1) A hire vehicle that is being used to provide a passenger service must not be painted or marked, or have signs or lights that—\n> > \n> > > (a) indicate it is a taxi or resemble those of a taxi, or\n> > \n> > > (b) could give rise to an inference that the vehicle is a taxi, or\n> > \n> > > (c) indicate or could give rise to an inference that the vehicle is a vehicle that is plying or standing for hire.\n> \n> > (2) The driver of a hire vehicle (other than a motor cycle) that is being used to provide a passenger service must ensure that a retroreflective sign is displayed on or attached to the vehicle that—\n> > \n> > > (a) makes it apparent that the vehicle is a hire vehicle, and\n> > \n> > > (b) is located on or near the rear of the driver’s side of the vehicle, and\n> > \n> > > (c) is clearly visible from the outside of the vehicle.\n> \n> > (3) The sign may be in the form of an identifying logo or other business identification.\n> \n> > (4) Subclause (1) is specified as a safety standard for the owner of the vehicle.\n> \n> > (5) The provider of a booking service is a responsible person for this safety standard, if the hire vehicle is used to provide a related booked service.\n> \n> **cl 20:** Am 2018 No 25, Sch 5.30.","sortOrder":24},{"sectionNumber":"21","sectionType":"section","heading":"Motor cycles—hire vehicles","content":"#### 21 Motor cycles—hire vehicles\n\n21 Motor cycles—hire vehicles\n\n> > (1) A motor cycle used as a hire vehicle must comply with a vehicle category definition, contained in a national road vehicle standard under the [Road Vehicle Standards Act 2018](http://www.legislation.gov.au/) of the Commonwealth, section 12, for any of the following—\n> > \n> > > (a) motor cycles (LC vehicles),\n> > \n> > > (b) motor cycles and side cars (LD vehicles),\n> > \n> > > (c) motor tricycles (LE vehicles).\n> \n> > (2) A motor cycle used to provide a passenger service must be fitted with wheel guards (including mudguards) that meet the requirements in Australian Design Rule 42/04—General Safety Requirements made under that Act.\n> \n> > (3) A motor cycle used to provide a passenger service on any part of an unsealed road must be an LD vehicle or an LE vehicle.\n> \n> > (4) A motor cycle that is an LC vehicle used to provide a passenger service must comply with the following—\n> > \n> > > (a) not have a two-stroke engine,\n> > \n> > > (b) not have an engine capacity of less than 500 cc.\n> \n> > (5) The following equipment must be available, in an undamaged condition and a range of sizes, for use by prospective passengers of a motor cycle used to provide a passenger service—\n> > \n> > > (a) motor cycle helmet that complies with rule 270(3) of the [Road Rules 2014](/view/html/inforce/current/sl-2014-0758),\n> > \n> > > (b) riding gloves,\n> > \n> > > (c) protective jacket,\n> > \n> > > (d) boots or gaiters.\n> \n> > (6) The driver of a motor cycle that is being used to provide a passenger service must be competent in the operation of the motor cycle while carrying a passenger.\n> \n> > (7) Subclauses (1), (2) and (4) are specified as a safety standard for the owner of the motor cycle.\n> \n> > (8) The provider of a booking service is a responsible person for the safety standards specified in subclauses (1)–(6) if the motor cycle is used to provide a related booked service.\n> \n> **cl 21:** Am 2021 No 22, Sch 5.8.","sortOrder":25},{"sectionNumber":"Division 4","sectionType":"division","heading":"Insurance","content":"## Division 4 Insurance\n\nDivision 4 Insurance","sortOrder":26},{"sectionNumber":"22","sectionType":"section","heading":"Vehicle insurance","content":"#### 22 Vehicle insurance\n\n22 Vehicle insurance\n\n> > (1) There must be maintained for each vehicle used to provide a passenger service 1 or more policies of insurance providing cover of at least $5,000,000 against liability in respect of damage to third-party property caused by or arising out of the use of a vehicle in respect of which the policy applies.\n> \n> > (2) To avoid doubt, the policy holder may enter into an agreement or other arrangement with the driver requiring the driver to pay the whole or part of any excess payable on a claim, if the claim arises out of the driver’s conduct.\n> \n> > (3) The policies must be issued by a corporation authorised under the [Insurance Act 1973](http://www.legislation.gov.au/) of the Commonwealth to carry on insurance business.\n> \n> > (4) A policy maintained under this clause is not required to provide cover for any period when a hire vehicle is not being used to provide a passenger service.\n> \n> > (5) This safety standard is specified for the owner of the vehicle.\n> \n> > (6) The following are responsible persons for the safety standard specified by this clause—\n> > \n> > > (a) the provider of a passenger service (other than a taxi service),\n> > \n> > > (b) the provider of a taxi service (other than an affiliated service), if the vehicle is used to provide the taxi service,\n> > \n> > > (c) the facilitator of an affiliated service and the affiliated provider, if the vehicle is used to provide the affiliated service,\n> > \n> > > (d) the provider of a booking service, if the vehicle is a hire vehicle or taxi used to provide a related booked service,\n> > \n> > > (e) the holder of a taxi licence for the taxi, if the vehicle is a taxi.","sortOrder":27},{"sectionNumber":"Division 5","sectionType":"division","heading":"Provision of information","content":"## Division 5 Provision of information\n\nDivision 5 Provision of information","sortOrder":28},{"sectionNumber":"23","sectionType":"section","heading":"Information to be made available to hirer by booking service provider","content":"#### 23 Information to be made available to hirer by booking service provider\n\n23 Information to be made available to hirer by booking service provider\n\n> > (1) Information about a taxi or hire vehicle that is booked by the provider of a booking service, and about the driver of the taxi or vehicle, must be made available to the person who books the service.\n> \n> > (2) The information provided must be sufficient to enable the proposed passenger to identify the vehicle and the driver.\n> \n> > (3) If the booking is made for a wheelchair accessible hire vehicle or wheelchair accessible taxi, the proposed passenger must be notified of the estimated time of arrival of the vehicle at the nominated collection point within a reasonable time before that arrival.\n> \n> > (4) This safety standard is specified for the provider of a booking service.","sortOrder":29},{"sectionNumber":"Division 6","sectionType":"division","heading":"Drivers","content":"## Division 6 Drivers\n\nDivision 6 Drivers","sortOrder":30},{"sectionNumber":"24","sectionType":"section","heading":"Disqualifying offences","content":"#### 24 Disqualifying offences\n\n24 Disqualifying offences\n\n> > (1) A person must not drive a taxi or hire vehicle that is being used to provide a passenger service if the person has been found guilty of a disqualifying offence for a driver.\n> \n> > (2) The following are the disqualifying offences for a driver—\n> > \n> > > (a) an offence under section 13(1) or (5) or 14(1) or (9) of the [Crimes (Domestic and Personal Violence) Act 2007](/view/html/inforce/current/act-2007-080),\n> > \n> > > (b) the offence of murder or manslaughter,\n> > \n> > > (c) an offence under section 12, 21, 25A, 25C(1), 26, 27, 28, 29, 30, 31, 31C, 33, 33A, 33B, 35, 35A, 37, 37(1A), 38, 39, 41, 41A, 42, 43, 43A, 44, 45, 45A, 46, 47, 48, 49, 49A, 51A, 51B, 52A, 52AB, 52B(2) or (4), 53, 54, 55, 58, 59, 59A, 60, 60A, 60B, 60C, 60E, 61I, 61J, 61JA, 61K, 61KC, 61KD(1), 61KE, 61KF(1), 61L, 61M, 61N, 61O, 66A, 66B, 66C, 66D, 66DA, 66DB, 66DC, 66DD, 66DE(1), 66DF, 66EA, 66EB, 66EC(2), 66F, 73, 73A(1), 78A, 80A, 80D, 80E, 86, 87, 91A, 91B, 91D, 91E, 91F, 91G, 91H, 91J, 91K, 91L, 91M, 93B, 93C, 93FA, 93G, 93GA, 93H, 93O, 93T(2), (3) or (4), 94, 95, 96, 97, 98, 99, 109, 110, 111, 112, 113, 114, 115, 117, 148, 149, 150, 154A, 154B, 154C, 154D, 154F, 154G, 203E, 204, 205, 206, 207, 208, 211, 307A, 307B, 307C, 310J, 315A, 316(1), 316(2), 316A(1), 316A(4), 322, 326, 349, 530, 531 or 546C of the [Crimes Act 1900](/view/html/inforce/current/act-1900-040),\n> > \n> > > (d) an offence under section 350 of the [Crimes Act 1900](/view/html/inforce/current/act-1900-040) that relates to an offence referred to in paragraph (c),\n> > \n> > > (e) an offence under section 61B, 61C, 61D, 61E, 61F, 65A, 66, 67, 68, 71, 72, 73 (before its substitution by the [Crimes Amendment (Sexual Offences) Act 2003](/view/html/repealed/current/act-2003-009)), 74, 76, 78H, 78I, 78K, 78L, 78N, 78O, 78Q or 81 of the [Crimes Act 1900](/view/html/inforce/current/act-1900-040),\n> > \n> > > (f) an offence under section 54(1), (3) or (4), 110(2), (3), (4) or (5), 111, 111A, 112, 115, 116(1) or (2)(a), (b), (c), (d) or (e), 117(1) (if the driving occasioned death or grievous bodily harm) or (2), 118, 146 or 188(2) of, or clause 16(1)(b), 17 or 18 of Schedule 3 to, the [Road Transport Act 2013](/view/html/inforce/current/act-2013-018),\n> > \n> > > (f1) an offence under a provision of an Act or statutory rule that is a former corresponding provision, within the meaning of the [Road Transport Act 2013](/view/html/inforce/current/act-2013-018), in relation to a provision referred to in paragraph (f),\n> > \n> > > (g) an offence under rule 20 of the [Road Rules 2014](/view/html/inforce/current/sl-2014-0758), if the offence involves exceeding the speed limit by more than 45km/h,\n> > \n> > > (h) an offence under Division 2 of Part 2 of the Act,\n> > \n> > > (i) an offence under section 28 of the Act,\n> > \n> > > (j) a second or subsequent offence under section 47 of the Act or under section 30 of the [Passenger Transport Act 1990](/view/html/inforce/current/act-1990-039),\n> > \n> > > (k) an offence under clause 13 of Schedule 4 to the Act,\n> > \n> > > (l) a second or subsequent offence under clause 66 or 84,\n> > \n> > > (m) an offence under clause 60, 61 or 74,\n> > \n> > > (m1) an offence under the Act, section 76(5) or this regulation, clause 77(1) or 81(1) or (2) if—\n> > > \n> > > > (i) the person has previously been found guilty of any of the offences on a separate occasion, and\n> > > \n> > > > (ii) both offences were committed on or after the commencement of the [Point to Point Transport (Taxis and Hire Vehicles) Amendment (Disqualifying Offences) Regulation 2024](/view/pdf/asmade/sl-2024-578),\n> > \n> > > (m2) an offence under clause 64(1) if the person has previously been found guilty of that offence and both offences were committed—\n> > > \n> > > > (i) on separate occasions, and\n> > > \n> > > > (ii) on or after the commencement of the [Point to Point Transport (Taxis and Hire Vehicles) Amendment (Assistance Animal Refusal Offences) Regulation 2025](/view/pdf/asmade/sl-2025-676),\n> > \n> > > (n) an offence under a law of another State or Territory, the Commonwealth or a foreign jurisdiction that, if committed in New South Wales, would constitute an offence listed in this subclause.\n> \n> > (3) Despite subclause (2), an offence under section 110(3) of the [Road Transport Act 2013](/view/html/inforce/current/act-2013-018) is not a disqualifying offence unless the offence is a second or subsequent offence under that subsection committed within 5 years of a previous offence under that subsection whether the previous offence resulted in a finding of guilt or was dealt with by way of penalty notice as referred to in section 4(5) of that Act.\n> \n> > (4) Despite subclause (2), an offence is not specified for the purposes of that subclause if the conduct has ceased to be an offence in New South Wales.\n> \n> > (4A) (Repealed)\n> \n> > (5) The following are responsible persons for the safety standard specified by this clause—\n> > \n> > > (a) the provider of a taxi service, if the driver drives taxis for the service,\n> > \n> > > (b) the facilitator of an affiliated service, if the driver drives taxis for the service,\n> > \n> > > (c) the provider of a booking service, in the case of the driver of a taxi or hire vehicle used to provide a related booked service.\n> \n> **cl 24:** Am 2018 No 54, Sch 2.1 \\[1\\] \\[2\\]; 2020 (703), Sch 2\\[7\\]–\\[10\\]; 2021 No 3, Sch 2.3; 2024 (578), Sch 1; 2025 (676), Sch 1\\[1\\].","sortOrder":31},{"sectionNumber":"25","sectionType":"section","heading":"Ineligible drivers","content":"#### 25 Ineligible drivers\n\n25 Ineligible drivers\n\n> > (1) A person must not drive a taxi or hire vehicle that is being used to provide a passenger service unless—\n> > \n> > > (a1) the person holds an unrestricted Australian driver licence, and\n> > \n> > > (a) the person has held an unrestricted Australian driver licence for a total of at least 12 months in the preceding 2 years, and\n> > \n> > > (b) the person meets the medical standards for commercial vehicle drivers set out in Assessing Fitness to Drive, published by Austroads and the National Transport Commission, as in force from time to time.\n> \n> > (2) A person must not drive a taxi or hire vehicle that is being used to provide a passenger service if the person is a person—\n> > \n> > > (a) who last held a driver authority under the [Passenger Transport Act 1990](/view/html/inforce/current/act-1990-039) or the [Passenger Transport Act 2014](/view/html/inforce/current/act-2014-046) that was cancelled (other than on medical grounds), or\n> > \n> > > (b) whose most recent application for a driver authority under either of those Acts was rejected (within the preceding 10 years) on the grounds that the person was not considered to be of good repute and in all other respects a fit and proper person to be the driver of a public vehicle used for a public passenger service.\n> \n> > (3) The following are responsible persons for the safety standard specified by this clause—\n> > \n> > > (a) the provider of a taxi service, if the driver drives taxis for the service,\n> > \n> > > (b) the facilitator of an affiliated service, if the driver drives taxis for the service,\n> > \n> > > (c) the provider of a booking service, in the case of the driver of a taxi or hire vehicle used to provide a related booked service.\n> \n> > (4) In this clause—\n> > \n> > unrestricted Australian driver licence means—\n> > \n> > > (a) an unrestricted driver licence within the meaning of the [Road Transport Act 2013](/view/html/inforce/current/act-2013-018), or\n> > \n> > > (b) a licence issued under a law in force in a State or internal Territory authorising the holder to drive a motor vehicle on a road or road related area, being a licence that is equivalent to an unrestricted driver licence within the meaning of that Act.\n> \n> **cl 25:** Am 2020 (703), Sch 2\\[10\\] \\[11\\].","sortOrder":32},{"sectionNumber":"26","sectionType":"section","heading":"Driver of wheelchair accessible vehicle to be competent in loading and unloading wheelchair passengers","content":"#### 26 Driver of wheelchair accessible vehicle to be competent in loading and unloading wheelchair passengers\n\n26 Driver of wheelchair accessible vehicle to be competent in loading and unloading wheelchair passengers\n\n> > (1) A driver of a wheelchair accessible taxi or wheelchair accessible hire vehicle that is being used to provide a passenger service must be able to demonstrate a level of competence in the safe loading, restraint and unloading of a person in a wheelchair to a standard equivalent to that required to complete Element 3 (Assist passengers into and out of a taxi in a manner suited to their disability) and Element 4 (Drive a taxi used by passengers with disabilities) of the competency unit TLIC2040 Provide wheelchair accessible taxi services to passengers with disabilities (Release 1) issued by the Commonwealth.\n> \n> > (2) This safety standard is specified for the following—\n> > \n> > > (a) the provider of a taxi service (other than an affiliated provider), if the driver drives taxis for the service,\n> > \n> > > (b) the facilitator of an affiliated service, if the driver drives taxis for the service,\n> > \n> > > (c) the provider of a booking service, in the case of the driver of a wheelchair accessible taxi or wheelchair accessible hire vehicle used to provide a related booked service.","sortOrder":33},{"sectionNumber":"27","sectionType":"section","heading":"English language requirements—taxi drivers","content":"#### 27 English language requirements—taxi drivers\n\n27 English language requirements—taxi drivers\n\n> > (1) A person must not drive a taxi that plies or stands for hire on a road or road related area in the Metropolitan transport district unless the person has sufficient competence in the English language to communicate with passengers about a hiring of the taxi and matters related to the hiring.\n> \n> > (2) Without limiting subclause (1), a driver is assumed to comply with that subclause if the driver can demonstrate a level of competence that is equivalent to, or has passed an examination or an assessment and achieved results equivalent to, the levels specified below—\n> > \n> > > (a) for the International English Language Testing System—an overall band score of at least 5.5, with marks of at least 5.5 for speaking and listening,\n> > \n> > > (b) for the International Second Language Proficiency Rating—at least level 2 for reading and writing and at least level 3 for speaking and listening,\n> > \n> > > (c) for the course English as a Second Language offered by the NSW Education Standards Authority as a Higher School Certificate Course—band 3.\n> \n> > (3) The following are responsible persons for the safety standard specified by this clause—\n> > \n> > > (a) the provider of a taxi service (other than an affiliated provider), if the driver drives taxis for the service,\n> > \n> > > (b) the facilitator of an affiliated service, if the driver drives taxis for the service.","sortOrder":34},{"sectionNumber":"28","sectionType":"section","heading":"Taxi driver identity document to be displayed","content":"#### 28 Taxi driver identity document to be displayed\n\n28 Taxi driver identity document to be displayed\n\n> > (1) A driver of a taxi that plies or stands for hire on a road or road related area must ensure that the driver’s identity document is displayed in the vehicle in accordance with clause 13.\n> \n> > (2) The following are responsible persons for the safety standard specified by this clause—\n> > \n> > > (a) the provider of a taxi service (other than an affiliated provider), if the driver drives taxis for the service,\n> > \n> > > (b) the facilitator of an affiliated service, if the driver drives taxis for the service.","sortOrder":35},{"sectionNumber":"29","sectionType":"section","heading":"Driver must report changes in circumstances","content":"#### 29 Driver must report changes in circumstances\n\n29 Driver must report changes in circumstances\n\n> > (1) A driver of a taxi or hire vehicle must give written notice of any change in the person’s circumstances that renders the person ineligible under this Regulation to drive the taxi or hire vehicle to the provider of—\n> > \n> > > (a) any taxi service for which the taxi is used, or\n> > \n> > > (b) any booking service for which the taxi or hire vehicle provides related booked services.\n> \n> > (2) The notice must be given by the driver within 7 days of the driver becoming aware of the change in circumstances.","sortOrder":36},{"sectionNumber":"Division 7","sectionType":"division","heading":"Notifiable occurrences","content":"## Division 7 Notifiable occurrences\n\nDivision 7 Notifiable occurrences","sortOrder":37},{"sectionNumber":"30","sectionType":"section","heading":"Notifiable occurrences","content":"#### 30 Notifiable occurrences\n\n30 Notifiable occurrences\n\n> > (1) For the purposes of section 24(1) of the Act, a notifiable occurrence must be reported to the Commissioner—\n> > \n> > > (a) as soon as practicable after the provider becomes aware of the accident or incident concerned, and\n> > \n> > > (b) in a form approved by the Commissioner.\n> \n> > (2) For the purposes of section 24(2) of the Act, the following accidents or incidents associated with the provision of a passenger service are prescribed as notifiable occurrences—\n> > \n> > > (a) an accident or incident that results in an injury that is treated by an ambulance officer or results in the injured person being treated at a hospital,\n> > \n> > > (b) a collision involving a vehicle being used for a passenger service that results in damage to the vehicle that is sufficient to prevent the completion of the journey in that vehicle,\n> > \n> > > (c) a mechanical or other fault in a vehicle being used for a passenger service that is sufficient to prevent the completion of the journey in that vehicle,\n> > \n> > > (d) an incident involving a driver, passenger or intended passenger of a vehicle being used for a passenger service and that results in a complaint to the police containing allegations of sexual assault, indecent exposure, actual assault or physical threats or other intimidation,\n> > \n> > > (e) an incident involving the conduct of a driver while driving a vehicle being used for a passenger service that results in the driver being charged with a major offence within the meaning of the [Road Transport Act 2013](/view/html/inforce/current/act-2013-018).\n> \n> > (3) The following are exempted from the obligation to report notifiable occurrences under section 24 of the Act—\n> > \n> > > (a) a provider of a passenger service other than a taxi service,\n> > \n> > > (b) an affiliated provider.\n> \n> **cl 30:** Am 2017 No 61, Sch 4.2.","sortOrder":38},{"sectionNumber":"Part 3","sectionType":"part","heading":"Authorisation of providers of passenger and booking services","content":"# Part 3 Authorisation of providers of passenger and booking services\n\nPart 3 Authorisation of providers of passenger and booking services","sortOrder":39},{"sectionNumber":"31","sectionType":"section","heading":"Combined applications","content":"#### 31 Combined applications\n\n31 Combined applications\n\n> A person may apply for authorisation as a provider of a taxi service and as a provider of a booking service in one combined application.","sortOrder":41},{"sectionNumber":"32","sectionType":"section","heading":"Partnership entity may apply for authorisation","content":"#### 32 Partnership entity may apply for authorisation\n\n32 Partnership entity may apply for authorisation\n\n> For the purposes of section 30(1)(d) of the Act, Rasier Pacific V.O.F. and Uber Pacific V.O.F., unlimited partnerships established in the Netherlands, are prescribed as entities that may apply for authorisation to provide a booking service.","sortOrder":42},{"sectionNumber":"33","sectionType":"section","heading":"Authorisation standard—applicants","content":"#### 33 Authorisation standard—applicants\n\n33 Authorisation standard—applicants\n\n> > (1) For the purposes of section 31(6) of the Act, it is a standard for authorisation that the applicant has not, within the period of 12 months preceding the application, made an application for an authorisation under the Act, or for an accreditation or authorisation under the [Passenger Transport Act 1990](/view/html/inforce/current/act-1990-039) or the [Passenger Transport Act 2014](/view/html/inforce/current/act-2014-046), that has been refused.\n> \n> > (2) For the purposes of section 31(6) of the Act, it is a standard for authorisation that the applicant has not had—\n> > \n> > > (a) an accreditation, or an authorisation to operate a taxi-cab network, under the [Passenger Transport Act 1990](/view/html/inforce/current/act-1990-039) cancelled, or the person’s most recent application for any such accreditation or authorisation refused, on the basis that the applicant was not considered to be of good repute and in all other respects a fit and proper person to be accredited or authorised, or\n> > \n> > > (b) an accreditation to operate a public passenger service under the [Passenger Transport Act 2014](/view/html/inforce/current/act-2014-046) cancelled, or the person’s most recent application for any such accreditation refused, on the basis that the applicant was not considered to be a fit and proper person to be responsible for the management of a public passenger service.","sortOrder":43},{"sectionNumber":"34","sectionType":"section","heading":"Authorisation standard—entities","content":"#### 34 Authorisation standard—entities\n\n34 Authorisation standard—entities\n\n> > (1) For the purposes of section 31(6) of the Act, the following are standards for authorisation of an entity prescribed for the purposes of section 30(1)(d) of the Act—\n> > \n> > > (a) 1 or more individuals as nominated managers for the purposes of authorisation are nominated by the entity,\n> > \n> > > (b) at least 1 nominated manager is a person who is directly involved in the day-to-day management of the booking service,\n> > \n> > > (c) at least 1 nominated manager is a resident of this State and is authorised by the partnership entity as a person on whom documents may be served for the purposes of the Act or this Regulation,\n> > \n> > > (d) none of the nominated managers has been convicted of a disqualifying offence referred to in clause 37 and there are no current proceedings against any of those managers for any such disqualifying offence,\n> > \n> > > (e) at least 1 nominated manager who is a resident of this State has access to, and is authorised to provide, any information relating to the booking service that is required to be provided to the Commissioner under the Act or for the purposes of the passenger service levy in accordance with the Act, this Regulation or the [Taxation Administration Act 1996](/view/html/inforce/current/act-1996-097),\n> > \n> > > (f) the nominated manager will provide any such information on behalf of the entity in accordance with the Act, this Regulation or the [Taxation Administration Act 1996](/view/html/inforce/current/act-1996-097).\n> \n> > (2) The entity may at any time, by written notice given to the Commissioner, nominate, or revoke the nomination of, an individual as a nominated manager.","sortOrder":44},{"sectionNumber":"35","sectionType":"section","heading":"Authorisation standard—close associates","content":"#### 35 Authorisation standard—close associates\n\n35 Authorisation standard—close associates\n\n> For the purposes of section 31(6) of the Act, it is a standard for authorisation that no close associate of the applicant is a person—\n> \n> > (a) who was the holder of an accreditation, or an authorisation to operate a taxi-cab network, under the [Passenger Transport Act 1990](/view/html/inforce/current/act-1990-039) that was cancelled, or whose most recent application for any such accreditation or authorisation was refused, on the basis that the applicant was not considered to be of good repute and in all other respects a fit and proper person to be accredited or authorised, or\n> \n> > (b) who was the holder of an accreditation to operate a public passenger service under the [Passenger Transport Act 2014](/view/html/inforce/current/act-2014-046) that was cancelled, or whose most recent application for any such accreditation was refused, on the basis that the applicant was not considered to be a fit and proper person to be responsible for the management of a public passenger service.","sortOrder":45},{"sectionNumber":"36","sectionType":"section","heading":"Authorisation standard—nominated directors or managers","content":"#### 36 Authorisation standard—nominated directors or managers\n\n36 Authorisation standard—nominated directors or managers\n\n> > (1) For the purposes of section 31(6) of the Act, it is a standard for authorisation that a nominated director or manager has not been, at any time, a nominated director or manager for a person who held an authorisation and who was, while holding the authorisation, convicted of a disqualifying offence referred to in clause 37.\n> \n> > (2) For the purposes of section 31(6) of the Act, it is a standard for authorisation that a nominated director or manager of the applicant is not a person—\n> > \n> > > (a) who was the holder of an accreditation, or an authorisation to operate a taxi-cab network, under the [Passenger Transport Act 1990](/view/html/inforce/current/act-1990-039) that was cancelled, or whose most recent application for any such accreditation or authorisation was refused, on the basis that the applicant was not considered to be of good repute and in all other respects a fit and proper person to be accredited or authorised, or\n> > \n> > > (b) who was the holder of an accreditation to operate a public passenger service under the [Passenger Transport Act 2014](/view/html/inforce/current/act-2014-046) that was cancelled, or whose most recent application for any such accreditation was refused, on the basis that the applicant was not considered to be a fit and proper person to be responsible for the management of a public passenger service.","sortOrder":46},{"sectionNumber":"37","sectionType":"section","heading":"Disqualifying offences—applicants and nominated directors or managers","content":"#### 37 Disqualifying offences—applicants and nominated directors or managers\n\n37 Disqualifying offences—applicants and nominated directors or managers\n\n> > (1) For the purposes of section 32 of the Act and clause 34(1)(d), the following offences are prescribed as disqualifying offences for individuals who are applicants for authorisation and nominated directors or managers of applicants for authorisation—\n> > \n> > > (a) an offence under Division 2, 3 or 6 of Part 4, Part 4AA, Part 4A, Part 5 or Part 5A of the [Crimes Act 1900](/view/html/inforce/current/act-1900-040),\n> > \n> > > (b) an offence under Division 2 of Part 2 of the Act,\n> > \n> > > (c) a second or subsequent offence under section 47 of the Act or under section 30 of the [Passenger Transport Act 1990](/view/html/inforce/current/act-1990-039),\n> > \n> > > (d) an offence under section 48 of the Act,\n> > \n> > > (e) an offence under section 76(5), 78 or 79(4) of the Act,\n> > \n> > > (f) an offence under section 85, 89 or 102 of the Act,\n> > \n> > > (g) an offence under section 28 of the Act,\n> > \n> > > (h) an offence under section 126 of the Act,\n> > \n> > > (h1) an offence under section 127 of the Act,\n> > \n> > > (i) an offence under section 31 or 32 of the [Work Health and Safety Act 2011](/view/html/inforce/current/act-2011-010),\n> > \n> > > (j) an offence under a law of another State or Territory, the Commonwealth or a foreign jurisdiction that, if committed in New South Wales, would constitute an offence listed in this subclause.\n> \n> > (2) In this clause, a reference to an individual who is an applicant for authorisation includes a reference to an individual who applies with 1 or more other persons for authorisation.\n> \n> **cl 37:** Am 2019 (60), Sch 2 \\[2\\]; 2020 (703), Sch 2\\[12\\].","sortOrder":47},{"sectionNumber":"38","sectionType":"section","heading":"Disqualifying offences—close associates","content":"#### 38 Disqualifying offences—close associates\n\n38 Disqualifying offences—close associates\n\n> For the purposes of section 32 of the Act, the following offences are prescribed as disqualifying offences for close associates of applicants for an authorisation—\n> \n> > (a) an offence under Division 2, 3 or 6 of Part 4, Part 4AA, Part 4A, Part 5 or Part 5A of the [Crimes Act 1900](/view/html/inforce/current/act-1900-040),\n> \n> > (b) an offence under Division 2 of Part 2 of the Act,\n> \n> > (c) a second or subsequent offence under section 47 of the Act or under section 30 of the [Passenger Transport Act 1990](/view/html/inforce/current/act-1990-039),\n> \n> > (d) an offence under section 48 of the Act,\n> \n> > (e) an offence under section 76(5), 78 or 79(4) of the Act,\n> \n> > (f) an offence under section 85, 89 or 102 of the Act,\n> \n> > (g) an offence under section 28 of the Act,\n> \n> > (h) an offence under section 126 of the Act,\n> \n> > (h1) an offence under section 127 of the Act,\n> \n> > (i) an offence under section 31 or 32 of the [Work Health and Safety Act 2011](/view/html/inforce/current/act-2011-010),\n> \n> > (j) an offence under a law of another State or Territory, the Commonwealth or a foreign jurisdiction that, if committed in New South Wales, would constitute an offence listed in this subclause.\n> \n> **cl 38:** Am 2019 (60), Sch 2 \\[2\\]; 2020 (703), Sch 2\\[13\\].","sortOrder":48},{"sectionNumber":"39","sectionType":"section","heading":"Conditions of authorisation","content":"#### 39 Conditions of authorisation\n\n39 Conditions of authorisation\n\n> It is a condition of an authorisation that the provider of a taxi service or booking service must comply with the provisions of this Division that apply to the provider.\n> \n> Note.\n> \n> It is an offence under section 29 of the Act (with a maximum penalty of $110,000) to contravene a condition of authorisation. An authorisation may also be varied, suspended or cancelled if a condition is not complied with (see section 45 of the Act).","sortOrder":50},{"sectionNumber":"40","sectionType":"section","heading":"Information to be provided","content":"#### 40 Information to be provided\n\n40 Information to be provided\n\n> > (1) The provider of a taxi service or the provider of a booking service must notify the Commissioner in writing of any of the following changes within 7 days of the change occurring—\n> > \n> > > (a) if a nominated director or manager for the service ceases to reside in this State or to be directly involved in the day-to-day management of the service,\n> > \n> > > (b) a change of address of the premises from which the service is carried on,\n> > \n> > > (c) a change of address of the premises at which records relating to the service are kept.\n> \n> > (2) The provider of a taxi service (other than an affiliated provider), the facilitator of an affiliated service or the provider of a booking service must keep a record of the following information—\n> > \n> > > (a) the name and driver licence number of each person who drives vehicles used for the purposes of providing the taxi service, the affiliated service or a related booked service,\n> > \n> > > (b) the registration number of each vehicle used to provide the taxi service, the affiliated service or a related booked service,\n> > \n> > > (c) if the vehicle is a wheelchair accessible taxi or a wheelchair accessible hire vehicle—the model and make of the vehicle and how many wheelchairs it is able to transport in a journey,\n> > \n> > > (d) for a facilitator of an affiliated service—the contact details, and the name and address of the place of business, of the affiliated provider.\n> \n> > (3) The provider must, if requested to do so in writing by the Commissioner, give to the Commissioner copies of any record required to be kept under this clause.\n> \n> > (4) A record required to be kept under this clause is to be kept in a form approved by the Commissioner.\n> \n> **cl 40:** Am 2022 (807), Sch 1\\[3\\].","sortOrder":51},{"sectionNumber":"41","sectionType":"section","heading":"Records of passenger service transactions—booking services","content":"#### 41 Records of passenger service transactions—booking services\n\n41 Records of passenger service transactions—booking services\n\n> > (1) A booking service provider must keep a record of each booking for a passenger service for a period of not less than 2 years after the booking is taken (whether or not the booking request is made by or on behalf of the passenger or is referred by another booking service provider).\n> \n> > (2) If the request is not referred to another booking service provider, the record must contain the following information—\n> > \n> > > (a) the date of the booking and the time at which it was made,\n> > \n> > > (b) the date of the journey and the time at which it commenced and ended,\n> > \n> > > (c) the location of the commencement and end of the journey,\n> > \n> > > (d) the full name of the driver of the vehicle,\n> > \n> > > (e) the vehicle registration number of that vehicle,\n> > \n> > > (e1) if the vehicle is a wheelchair accessible taxi or a wheelchair accessible hire vehicle—whether the journey involved the transport of a passenger with a wheelchair,\n> > \n> > > (f) contact information, such as a phone number or email or residential address of at least one of the passengers or the person who made the booking or the person to whose account the booking was charged,\n> > \n> > > (g) if the booking request was referred by another booking service provider, the name of that booking service provider.\n> \n> > (3) If the request is referred to another booking service provider, the record must contain the following information—\n> > \n> > > (a) the date of the referral and the time at which it was made,\n> > \n> > > (b) the name of the booking service provider to which the request is referred,\n> > \n> > > (c) contact information, such as a phone number or email or residential address of at least one of the passengers or the person who made the booking or the person to whose account the booking was charged.\n> \n> > (4) The provider must, if requested to do so in writing by the Commissioner, give to the Commissioner copies of any record required to be kept under this clause.\n> \n> > (5) A record required to be kept under this clause is to be kept in a form approved by the Commissioner.\n> \n> **cl 41:** Am 2022 (807), Sch 1\\[4\\].","sortOrder":52},{"sectionNumber":"42","sectionType":"section","heading":"Records of passenger service transactions—taxi services","content":"#### 42 Records of passenger service transactions—taxi services\n\n42 Records of passenger service transactions—taxi services\n\n> > (1) A taxi service provider must keep a record of each hire that results from a taxi plying or standing for hire on a road or a road related area for a period of not less than 2 years after the journey.\n> \n> > (2) The record must contain the following information—\n> > \n> > > (a) the date of the journey and the time at which it commenced and ended,\n> > \n> > > (b) the location of the commencement and end of the journey,\n> > \n> > > (c) the full name of the driver of the vehicle and the identification number shown on the driver identity document of the driver,\n> > \n> > > (d) the vehicle registration number of the taxi,\n> > \n> > > (e) the amount of the fare.\n> \n> > (3) The provider must, if requested to do so in writing by the Commissioner, give to the Commissioner copies of any record required to be kept under this clause.\n> \n> > (4) A record required to be kept under this clause is to be kept in a form approved by the Commissioner.","sortOrder":53},{"sectionNumber":"43","sectionType":"section","heading":"Booking service for wheelchair accessible taxis","content":"#### 43 Booking service for wheelchair accessible taxis\n\n43 Booking service for wheelchair accessible taxis\n\n> > (1) A taxi service provider who provides services using wheelchair accessible taxis must enter into an arrangement for the provision of booking services for the wheelchair accessible taxis with a booking service approved as a wheelchair accessible taxi booking service by the Commissioner.\n> \n> > (2) For the purposes of this clause, the Commissioner may approve a specified wheelchair accessible taxi booking service in relation to a specified taxi service provider or members of a class of taxi service providers.\n> \n> > (3) The Commissioner is to approve a booking service for the purposes of this clause by notice published in the Gazette.","sortOrder":54},{"sectionNumber":"44","sectionType":"section","heading":"Condition for entities","content":"#### 44 Condition for entities\n\n44 Condition for entities\n\n> An entity prescribed for the purposes of section 30(1)(d) of the Act must give written notice to the Commissioner within 7 days if a nominated manager ceases to comply with the applicable authorisation standards specified under this Regulation.","sortOrder":55},{"sectionNumber":"45","sectionType":"section","heading":"Authorisation fees","content":"#### 45 Authorisation fees\n\n45 Authorisation fees\n\n> > (1) The following authorisation fees, as adjusted under this clause, are payable in respect of each financial year by an authorised provider of a taxi service or a booking service—\n> > \n> > > (a) if the authorised provider carries out fewer than 20,000 passenger service transactions in that year—$500, or\n> > \n> > > (b) if the authorised provider carries out 20,000 or more and fewer than 50,000 passenger service transactions in that year—$750, or\n> > \n> > > (c) if the authorised provider carries out 50,000 or more and fewer than 100,000 passenger service transactions in that year—$1,250, or\n> > \n> > > (d) if the authorised provider carries out 100,000 or more and fewer than 500,000 passenger service transactions in that year—$2,500, or\n> > \n> > > (e) if the authorised provider carries out 500,000 or more and fewer than 1,000,000 passenger service transactions in that year—$5,000, or\n> > \n> > > (f) if the authorised provider carries out 1,000,000 or more and fewer than 2,500,000 passenger service transactions in that year—$8,500, or\n> > \n> > > (g) if the authorised provider carries out 2,500,000 or more and fewer than 5,000,000 passenger service transactions in that year—$15,000, or\n> > \n> > > (h) if the authorised provider carries out 5,000,000 or more and fewer than 10,000,000 passenger service transactions in that year—$25,000, or\n> > \n> > > (i) if the authorised provider carries out 10,000,000 or more passenger service transactions in that year—$50,000.\n> \n> > (2) For the purposes of subclause (1), the adjusted amount is—\n> > \n> > > (a) in the financial year 2018/2019—the fee specified in subclause (1)(a), (b), (c), (d), (e), (f), (g), (h) or (i) (the base fee), and\n> > \n> > > (b) in each subsequent financial year—the amount calculated as follows—\n> > > \n> > > ![](/image/((Type%3D%22subordleg%22)%20AND%20(No%3D0424)%20AND%20(Year%3D2017)%20AND%20(%22Historical%20Document%22%3D0))/g1.gif)  \n> > > where—\n> > > \n> > > F is the base fee.\n> > > \n> > > A is the CPI number for the March quarter in the financial year immediately preceding the financial year for which the amount is calculated.\n> > > \n> > > B is the CPI number for the March quarter of 2017.\n> \n> > (3) However, if an amount calculated under subclause (2) for any financial year is less than the amount that applied for the previous financial year, then the amount for that previous financial year applies instead.\n> \n> > (3A) Despite subclause (2)(b), for the purposes of subclause (1), the adjusted amount in the financial year 2019/2020 is the base fee.\n> \n> > (4) As soon as practicable after the CPI number for the March quarter is first published by the Australian Statistician, the Commissioner is required to publish on the NSW legislation website a notice of the adjusted amounts payable under subclause (1) for the next financial year. That notice may be published by the addition of an editorial note relating to the amounts of the fees in the in force version of this Regulation published on the NSW legislation website.\n> > \n> > Editorial note—\n> > \n> > The adjusted authorisation fees for the 2024–25 financial year are as follows—\n> > \n> > | Provision | Adjusted fee amount |\n> > | Clause 45(1)(a) | $619 |\n> > | Clause 45(1)(b) | $928 |\n> > | Clause 45(1)(c) | $1,547 |\n> > | Clause 45(1)(d) | $3,093 |\n> > | Clause 45(1)(e) | $6,186 |\n> > | Clause 45(1)(f) | $10,516 |\n> > | Clause 45(1)(g) | $18,558 |\n> > | Clause 45(1)(h) | $30,930 |\n> > | Clause 45(1)(i) | $60,860 |\n> > \n> > Editorial note—\n> > \n> > The adjusted authorisation fees for the 2025–26 financial year are as follows—\n> > \n> > | Provision | Adjusted fee amount |\n> > | Clause 45(1)(a) | $633 |\n> > | Clause 45(1)(b) | $949 |\n> > | Clause 45(1)(c) | $1,582 |\n> > | Clause 45(1)(d) | $3,165 |\n> > | Clause 45(1)(e) | $6,330 |\n> > | Clause 45(1)(f) | $10,760 |\n> > | Clause 45(1)(g) | $18,989 |\n> > | Clause 45(1)(h) | $31,648 |\n> > | Clause 45(1)(i) | $63,295 |\n> \n> > (5) The Commissioner is also required to give public notice on an appropriate government website of the amounts applying in each financial year under subclause (1) resulting from the application of the calculation under this clause.\n> \n> > (6) This clause operates to change an amount payable under subclause (1) and that change is not dependent on the publication of a notice by the Commissioner under this clause.\n> \n> > (7) In this clause—\n> > \n> > CPI number means the Consumer Price Index (All Groups Index) for Sydney published by the Australian Bureau of Statistics in the latest published series of that index.\n> > \n> > financial year means a period of 12 months commencing on 1 July.\n> \n> > (8) For the purposes of determining the amounts payable under subclause (2), the Commissioner may rely on the returns furnished under Schedule 4 to the Act or on any other information available to the Commissioner.\n> \n> > (9) The Commissioner may, by written notice given to the provider, require the provider to provide information as to the number of passenger service transactions carried out by the provider during the relevant financial year.\n> \n> > (10) A person must not fail to comply with a notice given to the person under this clause.\n> > \n> > Maximum penalty—10 penalty units.\n> \n> **cl 45:** Am 2020 (283), cl 3.","sortOrder":57},{"sectionNumber":"Part 4","sectionType":"part","heading":"Taxi licences","content":"# Part 4 Taxi licences\n\nPart 4 Taxi licences","sortOrder":58},{"sectionNumber":"49","sectionType":"section","heading":"Conditions of taxi licence","content":"#### 49 Conditions of taxi licence\n\n49 Conditions of taxi licence\n\n> It is a condition of a taxi licence that the holder of the licence must comply with this Division and ensure that the taxi complies with, or is used in accordance with, the provisions of this Division that apply to or in respect of the taxi.\n> \n> Note.\n> \n> It is an offence under section 48 of the Act (with a maximum penalty of $110,000) to contravene a condition of a taxi licence. A taxi licence may also be varied, suspended or cancelled if a condition is not complied with (see section 69 of the Act).","sortOrder":61},{"sectionNumber":"50","sectionType":"section","heading":null,"content":"#### 50\n\n50 (Repealed)","sortOrder":62},{"sectionNumber":"51","sectionType":"section","heading":"Other conditions","content":"#### 51 Other conditions\n\n51 Other conditions\n\n> > (1) (Repealed)\n> \n> > (2) If a taxi is a wheelchair accessible taxi, bookings for the taxi must be able to be obtained by using a wheelchair accessible taxi booking service approved by the Commissioner by notice published in the Gazette for the purposes of clause 43.\n> \n> **cl 51:** Am 2022 (807), Sch 1\\[7\\].","sortOrder":64},{"sectionNumber":"Part 5","sectionType":"part","heading":"Fares","content":"# Part 5 Fares\n\nPart 5 Fares","sortOrder":65},{"sectionNumber":"52","sectionType":"section","heading":"Fare estimates","content":"#### 52 Fare estimates\n\n52 Fare estimates\n\n> > (1) A person who provides a fare estimate for the purposes of section 79 of the Act must also include the following information in that estimate—\n> > \n> > > (a) information about when the fare may be varied and the amount of the variation or how any variation is to be calculated,\n> > \n> > > (b) information about any other fees and charges applicable to the provision of the relevant booking service or passenger service.\n> > \n> > Maximum penalty—50 penalty units.\n> \n> > (2) For the purposes of section 79(2)(b) of the Act, a fare estimate, including an estimate of variations, may be expressed as an amount per hour, a rate per distance travelled or a set amount, or any combination of any of them.\n> \n> > (3) A person must not commence to provide a related booked service to a passenger unless the fare estimate for the journey has been accepted by or on behalf of the passenger.\n> > \n> > Maximum penalty—\n> > \n> > > (a) in the case of a driver—20 penalty units, or\n> > \n> > > (b) in any other case—50 penalty units.","sortOrder":66},{"sectionNumber":"53","sectionType":"section","heading":"Taxi fare structures","content":"#### 53 Taxi fare structures\n\n53 Taxi fare structures\n\n> > (1) The provider of a taxi service (other than an affiliated provider) or the facilitator of an affiliated service must determine fares for the provision of transport by taxis that ply or stand for hire on a road or road related area and are used to provide the service.\n> > \n> > Maximum penalty—20 penalty units.\n> > \n> > Note.\n> > \n> > Any fare determined cannot exceed any fare applicable under a fares order (see section 76(5) of the Act).\n> \n> > (2) Any cleaning fee for soiling of a taxi by a passenger that is contained in an applicable fares order is to be included in the fares determined by a provider under this clause.\n> \n> > (3) Subclause (2) does not prevent the provider from including a fee for cleaning that is less than the amount specified in the fares order.","sortOrder":67},{"sectionNumber":"54","sectionType":"section","heading":"Publication of taxi fares","content":"#### 54 Publication of taxi fares\n\n54 Publication of taxi fares\n\n> The provider of a taxi service (other than an affiliated provider) or facilitator of an affiliated service must ensure that—\n> \n> > (a) information about the fares and charges payable by passengers who use the service is available on any website that is maintained by the provider or facilitator as the provider’s or facilitator’s official website, and\n> \n> > (b) copies of that information are made available by the provider to potential passengers on request.\n> \n> Maximum penalty—50 penalty units.","sortOrder":68},{"sectionNumber":"55","sectionType":"section","heading":"Payment of fares","content":"#### 55 Payment of fares\n\n55 Payment of fares\n\n> > (1) (Repealed)\n> \n> > (2) After the termination of a hiring (including a termination under clause 79), the hirer must pay to the driver of the taxi, or as agreed with the provider of the service, any unpaid amount of the fare for the hiring.\n> > \n> > Maximum penalty—5 penalty units.\n> \n> > (3) Nothing in subclause (2) requires the hirer to pay an amount that is not permitted to be charged under the Act or this Regulation.\n> \n> > (4) (Repealed)\n> \n> **cl 55:** Am 2020 (703), Sch 2\\[14\\]; 2022 (807), Sch 1\\[8\\].","sortOrder":69},{"sectionNumber":"56","sectionType":"section","heading":"Pre-payment scheme for taxi fares","content":"#### 56 Pre-payment scheme for taxi fares\n\n56 Pre-payment scheme for taxi fares\n\n> > (1) The pre-payment scheme set out in this clause does not apply to a hiring that results from a booking.\n> \n> > (2) The driver of a taxi may, before a hiring starts or at any time during a hiring, require the hirer to pay a deposit of not more than an amount equal to the driver’s reasonable estimate of the authorised fare for the proposed journey or the agreed fare (if the driver and passenger have agreed the fare is to be less than the authorised fare).\n> \n> > (3) A driver who receives payment of a deposit under this clause must, on the request of the hirer, give the hirer a receipt for the deposit.\n> > \n> > Maximum penalty—10 penalty units.\n> \n> > (4) A driver who receives payment of a deposit based on an estimate of the authorised fare under this clause must, on the termination of the hiring (or on the hirer leaving the taxi in compliance with a direction to do so), refund to the hirer any amount by which the deposit exceeds the authorised fare for the journey.\n> > \n> > Maximum penalty—10 penalty units.\n> \n> > (5) After the termination of a hiring (or on leaving the taxi in compliance with a direction to do so), a hirer who paid a deposit based on an estimate of the authorised fare under this clause must pay to the driver of the taxi the amount (if any) by which the authorised fare exceeds the deposit.\n> > \n> > Maximum penalty—10 penalty units.\n> \n> > (6) This clause does not apply if the fare is subject to payment using the Taxi Transport Subsidy Scheme administered by TfNSW.","sortOrder":70},{"sectionNumber":"57","sectionType":"section","heading":null,"content":"#### 57\n\n57 (Repealed)","sortOrder":71},{"sectionNumber":"Part 6","sectionType":"part","heading":"Other obligations relating to passenger and booking services","content":"# Part 6 Other obligations relating to passenger and booking services\n\nPart 6 Other obligations relating to passenger and booking services","sortOrder":73},{"sectionNumber":"58","sectionType":"section","heading":"Definition","content":"#### 58 Definition\n\n58 Definition\n\n> In this Division, passenger vehicle means a taxi or a hire vehicle.","sortOrder":75},{"sectionNumber":"59","sectionType":"section","heading":"Driver not to smoke in vehicle","content":"#### 59 Driver not to smoke in vehicle\n\n59 Driver not to smoke in vehicle\n\n> > (1) The driver of a taxi must not smoke in the vehicle, whether or not the taxi is being used to provide a taxi service.\n> > \n> > Maximum penalty—10 penalty units.\n> \n> > (2) The driver of a hire vehicle must not smoke in the vehicle while the vehicle is being used to provide a passenger service.\n> > \n> > Maximum penalty—10 penalty units.\n> \n> > (3) In this clause, smoke has the same meaning as it has in the [Smoke-free Environment Act 2000](/view/html/inforce/current/act-2000-069).","sortOrder":76},{"sectionNumber":"60","sectionType":"section","heading":"Offensive behaviour by drivers","content":"#### 60 Offensive behaviour by drivers\n\n60 Offensive behaviour by drivers\n\n> > (1) A driver of a passenger vehicle must not, while the vehicle is being used to provide a passenger service or is being used in connection with a passenger service—\n> > \n> > > (a) behave in an offensive manner in the vehicle or the vicinity of the vehicle, or\n> > \n> > > (b) intentionally interfere, or intentionally attempt to interfere, with the comfort or safety of other persons.\n> > \n> > Maximum penalty—20 penalty units.\n> \n> > (2) It is a defence to a prosecution for an offence under this clause if the defendant satisfies the court that the defendant had a reasonable excuse for the alleged behaviour.","sortOrder":77},{"sectionNumber":"61","sectionType":"section","heading":"Driver not to interfere with equipment of, or damage, vehicle","content":"#### 61 Driver not to interfere with equipment of, or damage, vehicle\n\n61 Driver not to interfere with equipment of, or damage, vehicle\n\n> > (1) The driver of a passenger vehicle must not—\n> > \n> > > (a) without reasonable excuse, interfere with any equipment attached to, or forming part of, the vehicle, or\n> > \n> > > (b) intentionally damage any part of the vehicle.\n> > \n> > Maximum penalty—20 penalty units.\n> \n> > (2) Subclause (1)(a) does not apply to equipment referred to in clause 74.","sortOrder":78},{"sectionNumber":"62","sectionType":"section","heading":"Driver not to drive non-compliant vehicle","content":"#### 62 Driver not to drive non-compliant vehicle\n\n62 Driver not to drive non-compliant vehicle\n\n> The driver of a passenger vehicle must not drive a passenger vehicle for the purposes of a passenger service if the driver knows, or ought reasonably to know, that the vehicle, or any equipment installed in or on the vehicle, contravenes a requirement of this Regulation.\n> \n> Maximum penalty—20 penalty units.","sortOrder":79},{"sectionNumber":"63","sectionType":"section","heading":"Additional passengers","content":"#### 63 Additional passengers\n\n63 Additional passengers\n\n> The driver of a passenger vehicle that is being used to provide a passenger service must not permit any person to ride in the vehicle without the consent of the hirer.\n> \n> Maximum penalty—10 penalty units.","sortOrder":80},{"sectionNumber":"64","sectionType":"section","heading":"Assistance animals","content":"#### 64 Assistance animals\n\n64 Assistance animals\n\n> > (1) The driver of a passenger vehicle must not refuse to carry an assistance animal or an assistance animal in training in or on the vehicle.\n> > \n> > Maximum penalty—50 penalty units.\n> \n> > (2) In this clause—\n> > \n> > assistance animal means an assistance animal referred to in section 9(2) of the [Disability Discrimination Act 1992](http://www.legislation.gov.au/) of the Commonwealth.\n> \n> **cl 64:** Am 2024 (112), Sch 1\\[1\\]; 2025 (676), Sch 1\\[2\\].","sortOrder":81},{"sectionNumber":"65","sectionType":"section","heading":"Wheelchair accessible vehicles","content":"#### 65 Wheelchair accessible vehicles\n\n65 Wheelchair accessible vehicles\n\n> > (1) The driver of a wheelchair accessible taxi or wheelchair accessible hire vehicle that is available for hire must accept a hiring for a person using a wheelchair in preference to a hiring for a person not using a wheelchair.\n> > \n> > Maximum penalty—10 penalty units.\n> \n> > (2) The driver of a wheelchair accessible taxi or wheelchair accessible hire vehicle who is conveying a person using a wheelchair must ensure that the wheelchair is safely secured to the vehicle throughout the hiring.\n> > \n> > Maximum penalty—10 penalty units.","sortOrder":82},{"sectionNumber":"66","sectionType":"section","heading":"No touting or soliciting for passengers","content":"#### 66 No touting or soliciting for passengers\n\n66 No touting or soliciting for passengers\n\n> > (1) The driver of a passenger vehicle or any other person must not tout or solicit for passengers for, or for a hiring of, a vehicle.\n> > \n> > Maximum penalty—\n> > \n> > > (a) in the case of an offence committed in the Sydney Airport precinct—50 penalty units, or\n> > \n> > > (b) in any other case—5 penalty units.\n> \n> > (2) This clause does not apply to an inquiry of persons as to whether they are waiting for the specific booked service provided by the passenger vehicle.","sortOrder":83},{"sectionNumber":"67","sectionType":"section","heading":"Driver to be hired only at specific zones—Sydney Airport precinct and other airports","content":"#### 67 Driver to be hired only at specific zones—Sydney Airport precinct and other airports\n\n67 Driver to be hired only at specific zones—Sydney Airport precinct and other airports\n\n> > (1) The driver of a passenger vehicle must not, while in the Sydney Airport precinct or at any other airport, stop the vehicle for the purpose of setting down or picking up passengers except in a designated area for that kind of vehicle.\n> > \n> > Maximum penalty—50 penalty units.\n> \n> > (2) In this clause—\n> > \n> > designated area for a passenger vehicle means an area in the Sydney Airport precinct or at another airport that is designated by signs erected with the approval of the Sydney Airport Corporation Limited or the manager of the airport as an area for the setting down and picking up of passengers of that kind of vehicle.","sortOrder":84},{"sectionNumber":"68","sectionType":"section","heading":"Driver to remain with vehicle—Sydney Airport precinct and other airports","content":"#### 68 Driver to remain with vehicle—Sydney Airport precinct and other airports\n\n68 Driver to remain with vehicle—Sydney Airport precinct and other airports\n\n> > (1) The driver of a passenger vehicle in the Sydney Airport precinct or at another airport must not leave the vehicle unattended.\n> > \n> > Maximum penalty—15 penalty units.\n> \n> > (2) This clause does not apply to the driver of a vehicle while the vehicle is in a holding bay for vehicles of that kind in the Sydney Airport precinct.","sortOrder":85},{"sectionNumber":"69","sectionType":"section","heading":"Directions to driver by authorised officer—Sydney Airport precinct and other airports","content":"#### 69 Directions to driver by authorised officer—Sydney Airport precinct and other airports\n\n69 Directions to driver by authorised officer—Sydney Airport precinct and other airports\n\n> > (1) An authorised officer may, for the purpose of ensuring that passenger services are provided in the Sydney Airport precinct or at any other airport in a manner that is safe, reliable and efficient, direct the driver of a passenger vehicle in the Sydney Airport precinct or at that other airport, by means of a sign or by any other reasonable method—\n> > \n> > > (a) to stop the vehicle, or\n> > \n> > > (b) to move the vehicle in a particular direction or to a particular location in the Sydney Airport precinct or at that other airport.\n> \n> > (2) The driver of a passenger vehicle must not, without reasonable excuse, fail to comply with a direction given to the driver under this clause.\n> > \n> > Maximum penalty—10 penalty units.\n> \n> **cl 69:** Am 2019 (60), Sch 2 \\[3\\] \\[4\\].","sortOrder":86},{"sectionNumber":"70","sectionType":"section","heading":"Driver to supply information on hirings","content":"#### 70 Driver to supply information on hirings\n\n70 Driver to supply information on hirings\n\n> > (1) An authorised officer may require the driver of a passenger vehicle to answer questions relating to the following—\n> > \n> > > (a) whether the driver’s vehicle is hired,\n> > \n> > > (b) the particulars of the hiring, including any booking particulars and the booking service provider,\n> > \n> > > (c) if the driver indicates that the vehicle is hired, the details of that hiring.\n> \n> > (2) The driver of a passenger vehicle must not, without reasonable excuse, fail to comply with a requirement made of the driver under this clause.\n> > \n> > Maximum penalty—10 penalty units.","sortOrder":87},{"sectionNumber":"71","sectionType":"section","heading":"Driver to provide driver licence for inspection","content":"#### 71 Driver to provide driver licence for inspection\n\n71 Driver to provide driver licence for inspection\n\n> > (1) If an authorised officer requests a driver of a passenger vehicle to produce the driver’s driver licence, the driver must—\n> > \n> > > (a) hand the driver’s driver licence to the authorised officer for inspection, or\n> > \n> > > (b) display the driver’s digital driver licence.\n> > > \n> > > Note.\n> > > \n> > > Section 61C of the [Road Transport Act 2013](/view/html/inforce/current/act-2013-018) sets out the requirements for the display of a digital driver licence.\n> > \n> > Maximum penalty—10 penalty units.\n> \n> > (2) In this clause—\n> > \n> > driver includes a person who—\n> > \n> > > (a) is occupying the driver seat of a vehicle that is on a road or road related area, or\n> > \n> > > (b) is otherwise apparently in charge of such a vehicle.\n> \n> **cl 71:** Am 2019 (613), cl 3(2).","sortOrder":88},{"sectionNumber":"72","sectionType":"section","heading":"Application of Division","content":"#### 72 Application of Division\n\n72 Application of Division\n\n> This Division (other than clauses 74, 75, 79, 80, 81(2) and 82) applies only in respect of a taxi that plies or stands for hire on a road or road related area.\n> \n> **cl 72:** Am 2019 (60), Sch 2 \\[5\\].","sortOrder":90},{"sectionNumber":"73","sectionType":"section","heading":null,"content":"#### 73\n\n73 (Repealed)","sortOrder":91},{"sectionNumber":"74","sectionType":"section","heading":"Interference with safety devices","content":"#### 74 Interference with safety devices\n\n74 Interference with safety devices\n\n> > (1) A person must not intentionally—\n> > \n> > > (a) interfere with any part of an approved vehicle tracking device fitted to a taxi, or\n> > \n> > > (b) cause or permit any such interference,\n> > \n> > in a manner that prevents or impedes the proper working of the device.\n> > \n> > Maximum penalty—50 penalty units.\n> \n> > (2) A person must not intentionally—\n> > \n> > > (a) interfere with any part of an approved security camera system fitted to a taxi, or\n> > \n> > > (b) cause or permit any such interference,\n> > \n> > in a manner that prevents or impedes the proper working of the system.\n> > \n> > Maximum penalty—50 penalty units.\n> \n> > (3) A person must not intentionally—\n> > \n> > > (a) interfere with any part of a fare calculation device fitted to a taxi, or\n> > \n> > > (b) cause or permit any such interference,\n> > \n> > in a manner that prevents or impedes the proper working of the device.\n> > \n> > Maximum penalty—50 penalty units.\n> \n> > (4) A person must not intentionally—\n> > \n> > > (a) interfere with any part of a duress alarm fitted to a taxi, or\n> > \n> > > (b) cause or permit any such interference,\n> > \n> > in a manner that prevents or impedes the proper working of the duress alarm.\n> > \n> > Maximum penalty—50 penalty units.\n> \n> > (5) Nothing in this clause prevents any authorised officer or other person authorised by the Commissioner for the purposes of this clause from carrying out an inspection, check or other test of, or performing any proper function in relation to, a vehicle tracking device, security camera system, fare calculation device or duress alarm.","sortOrder":93},{"sectionNumber":"75","sectionType":"section","heading":"Standing otherwise than in a taxi zone","content":"#### 75 Standing otherwise than in a taxi zone\n\n75 Standing otherwise than in a taxi zone\n\n> > (1) The driver of a taxi must not permit the taxi to stand otherwise than in a taxi zone, except as follows—\n> > \n> > > (a) while hired,\n> > \n> > > (b) while not available for hire,\n> > \n> > > (c) while loading or unloading luggage or goods or taking up or setting down passengers,\n> > \n> > > (d) at the direction or with the consent of a police officer.\n> > \n> > Maximum penalty—\n> > \n> > > (a) for an offence committed on a road or road related area adjacent to tram tracks located on George Street in the Sydney Central Business District—30 penalty units, or\n> > \n> > > (b) otherwise—10 penalty units.\n> \n> > (2) In this clause—\n> > \n> > Sydney Central Business District has the same meaning as in the [City of Sydney Act 1988](/view/html/inforce/current/act-1988-048).\n> > \n> > tram tracks has the same meaning as in the [Road Rules 2014](/view/html/inforce/current/sl-2014-0758).\n> \n> **cl 75:** Am 2020 (703), Sch 2\\[15\\].","sortOrder":94},{"sectionNumber":"76","sectionType":"section","heading":"Use of taxi zones","content":"#### 76 Use of taxi zones\n\n76 Use of taxi zones\n\n> The driver of a taxi must not cause or allow the taxi to stand in a taxi zone if the taxi is hired or not available for hire.\n> \n> Maximum penalty—10 penalty units.","sortOrder":95},{"sectionNumber":"77","sectionType":"section","heading":"Driver of taxi to accept hiring","content":"#### 77 Driver of taxi to accept hiring\n\n77 Driver of taxi to accept hiring\n\n> > (1) The driver of a taxi that is available for hire must accept a hiring immediately when offered.\n> > \n> > Maximum penalty—50 penalty units.\n> \n> > (2) However, the driver of a taxi may refuse to accept a hiring in any of the following circumstances—\n> > \n> > > (a) if acceptance would result in a breach of the [Road Rules 2014](/view/html/inforce/current/sl-2014-0758),\n> > \n> > > (b) in the case of a driver who is proceeding to a destination for the purpose of terminating a driving shift, if the intending passenger indicates that he or she wishes to be taken to a location that is not on the way to that destination,\n> > \n> > > (c) (Repealed)\n> > \n> > > (d) if the intending passenger is smoking, or drinking alcohol, and refuses to stop doing so,\n> > \n> > > (e) if the intending passenger is a person who is, or who is carrying a thing that is, likely to soil or damage the taxi or the clothing or luggage of other passengers, or to otherwise cause inconvenience, a nuisance or annoyance to other passengers or to the driver,\n> > \n> > > (f) if one of the intending passengers is under the age of 1 year and neither the driver of the taxi nor any other intending passenger is carrying a child restraint that complies with the applicable requirements of rule 266 of the [Road Rules 2014](/view/html/inforce/current/sl-2014-0758),\n> > \n> > > (g) if the intending passenger cannot, on request, satisfy the driver that the person is able to pay the estimated fare,\n> > \n> > > (h) if the intending passenger, on request in accordance with clause 56, refuses to pay the deposit in accordance with that clause.\n> \n> **cl 77:** Am 2022 (807), Sch 1\\[11\\]; 2023 (279), sec 3(1); 2025 (676), Sch 1\\[2\\].","sortOrder":96},{"sectionNumber":"78","sectionType":"section","heading":null,"content":"#### 78\n\n78 (Repealed)","sortOrder":97},{"sectionNumber":"79","sectionType":"section","heading":"Termination of hiring","content":"#### 79 Termination of hiring\n\n79 Termination of hiring\n\n> > (1) The hirer of a taxi may terminate the hiring at any time.\n> \n> > (2) The driver of a taxi may terminate a hiring in the following circumstances—\n> > \n> > > (a) on any ground on which the driver could refuse to accept a hiring under this Division,\n> > \n> > > (b) without limiting paragraph (a), on any ground set out in clause 77(2)(a)–(h) or if the driver is reasonably of the opinion that the passenger is contravening clause 86,\n> > \n> > > (c) if any passenger who is under 16 years of age is not wearing a seatbelt or other restraint that is properly adjusted and securely fastened.","sortOrder":99},{"sectionNumber":"80","sectionType":"section","heading":"Direction to leave taxi","content":"#### 80 Direction to leave taxi\n\n80 Direction to leave taxi\n\n> > (1) A driver of a taxi or an authorised officer may direct a person to leave, or not to enter, the taxi if the driver or authorised officer is of the opinion that any of the circumstances set out in clause 77(2)(a)–(h) exist in relation to the person.\n> \n> > (2) A person who is given a direction under subclause (1) must comply with it.\n> > \n> > Maximum penalty—10 penalty units.","sortOrder":100},{"sectionNumber":"81","sectionType":"section","heading":"Operation of fare calculation device by taxi driver","content":"#### 81 Operation of fare calculation device by taxi driver\n\n81 Operation of fare calculation device by taxi driver\n\n> > (1) The driver of a taxi to which a fare calculation device is fitted—\n> > \n> > > (a) must not start the device before the taxi is hired, and\n> > \n> > > (b) as soon as the taxi is hired, must start the device, and\n> > \n> > > (c) during any hiring, must keep the device running, and\n> > \n> > > (d) during any hiring, must stop the device for as long as may be necessary to prevent it from registering a charge in any period during which—\n> > > \n> > > > (i) a hirer is paying the fare for his or her hire and getting out of the taxi, or\n> > > \n> > > > (ii) the taxi is delayed because of any shortage of fuel or any accident to the tyres, mechanism or any other portion of the taxi, or\n> > > \n> > > > (iii) the taxi is delayed for any reason that may be prevented by the driver.\n> > \n> > Maximum penalty—50 penalty units.\n> \n> > (2) The driver of a taxi that is hired as a result of the taking of a booking for the taxi must, if the fare is subject to payment using the Taxi Transport Subsidy Scheme administered by TfNSW, ensure that the fare calculation device is operated for the purposes of the hire in accordance with subclause (1).\n> > \n> > Maximum penalty—50 penalty units.\n> \n> **cl 81:** Am 2019 (60), Sch 2 \\[6\\]; Am 2023 (279), sec 3(1); 2025 (676), Sch 1\\[2\\].","sortOrder":101},{"sectionNumber":"82","sectionType":"section","heading":"Wheelchair accessible taxis","content":"#### 82 Wheelchair accessible taxis\n\n82 Wheelchair accessible taxis\n\n> > (1) Despite any other provision of this Part, a driver of a wheelchair accessible taxi to which a fare calculation device is fitted must not start the device before the taxi is ready to safely transport a passenger in a wheelchair.\n> > \n> > Maximum penalty—10 penalty units.\n> \n> > (2) For the purposes of this Part, the hiring of a wheelchair accessible taxi by a person using a wheelchair terminates (unless it is sooner terminated) when the taxi stops at the hirer’s destination.","sortOrder":102},{"sectionNumber":"83","sectionType":"section","heading":"Stand-by taxis","content":"#### 83 Stand-by taxis\n\n83 Stand-by taxis\n\n> > (1) For the purposes of section 49(2)(f) of the Act, a stand-by taxi used as a wheelchair accessible taxi must comply with the requirements of this Regulation relating to the equipment and construction of a wheelchair accessible taxi.\n> \n> > (2) A taxi service provider who uses a stand-by taxi to provide the service must, while the taxi is operating as such, display on it a sign with the words “STAND-BY TAXI” clearly visible from the front of the taxi.\n> > \n> > Maximum penalty—10 penalty units.","sortOrder":103},{"sectionNumber":"84","sectionType":"section","heading":"No plying or standing for hire","content":"#### 84 No plying or standing for hire\n\n84 No plying or standing for hire\n\n> The driver of a hire vehicle must not—\n> \n> > (a) ply, stand or park the hire vehicle for hire on any road or road related area, or\n> \n> > (b) use the hire vehicle to carry out a hiring other than for a booking made before the driver stops the vehicle at the place where the passenger is picked up, or\n> \n> > (c) stop, stand or queue in a taxi zone.\n> \n> Maximum penalty—30 penalty units.","sortOrder":105},{"sectionNumber":"85","sectionType":"section","heading":"Direction to leave hire vehicle","content":"#### 85 Direction to leave hire vehicle\n\n85 Direction to leave hire vehicle\n\n> > (1) A driver of a hire vehicle or an authorised officer may direct a person to leave, or not to enter, the hire vehicle if the driver or authorised officer is of the opinion that any of the following circumstances exist in relation to the person—\n> > \n> > > (a) if continuing the hire would result in a breach of the [Road Rules 2014](/view/html/inforce/current/sl-2014-0758),\n> > \n> > > (b) if the person is smoking, or drinking alcohol, and refuses to stop doing so,\n> > \n> > > (c) if the person is, or is carrying a thing that is, likely to soil or damage the hire vehicle or the clothing or luggage of other passengers, or to otherwise cause inconvenience, a nuisance or annoyance to other passengers or to the driver,\n> > \n> > > (d) if an approved child restraint or approved booster seat required to enable the driver to comply with rule 266 of the [Road Rules 2014](/view/html/inforce/current/sl-2014-0758) is not available,\n> > \n> > > (e) if the person cannot, on request, satisfy the driver that the person is able to pay, or has paid, the fare.\n> \n> > (2) A person who is given a direction under subclause (1) must comply with it.\n> > \n> > Maximum penalty—10 penalty units.\n> \n> **cl 85:** Am 2019 (60), Sch 2 \\[7\\].","sortOrder":106},{"sectionNumber":"86","sectionType":"section","heading":"Passenger conduct offences","content":"#### 86 Passenger conduct offences\n\n86 Passenger conduct offences\n\n> > (1) A passenger of a taxi or hire vehicle must not—\n> > \n> > > (a) soil or damage the vehicle, or\n> > \n> > > (b) smoke in the vehicle, or\n> > \n> > > (c) behave in an offensive manner, or\n> > \n> > > (d) use any offensive language, or\n> > \n> > > (e) intentionally interfere with the comfort or safety of other persons.\n> > \n> > Maximum penalty—\n> > \n> > > (a) for a breach of paragraph (a)—20 penalty units, or\n> > \n> > > (b) in any other case—10 penalty units.\n> \n> > (2) In this clause, smoke has the same meaning as it has in the [Smoke-free Environment Act 2000](/view/html/inforce/current/act-2000-069).","sortOrder":108},{"sectionNumber":"Part 7","sectionType":"part","heading":"Miscellaneous","content":"# Part 7 Miscellaneous\n\nPart 7 Miscellaneous","sortOrder":109},{"sectionNumber":"87","sectionType":"section","heading":"Authorised officers","content":"#### 87 Authorised officers\n\n87 Authorised officers\n\n> > (1) For the purposes of section 107 of the Act, the following classes of persons are prescribed—\n> > \n> > > (a) persons employed in the Transport Service within the meaning of the [Transport Administration Act 1988](/view/html/inforce/current/act-1988-109),\n> > \n> > > (b) other persons employed in the government sector (within the meaning of the [Government Sector Employment Act 2013](/view/html/inforce/current/act-2013-040)),\n> > \n> > > (c) persons engaged by TfNSW or the Commissioner under a contract for services,\n> > \n> > > (d) persons engaged by Sydney Airport Corporation Limited to provide road traffic management services.\n> \n> > (2) A person referred to in subclause (1)(c) or (d) may only exercise the functions of an authorised officer if the exercise of those functions is subject to the control and direction of the Commissioner.\n> \n> Note.\n> \n> Schedule 2 sets out offences under the Act and this Regulation for which penalty notices may be issued.\n> \n> **cl 87:** Am 2020 No 30, Sch 4.71.","sortOrder":110},{"sectionNumber":"88","sectionType":"section","heading":"Unauthorised use of recording","content":"#### 88 Unauthorised use of recording\n\n88 Unauthorised use of recording\n\n> A person must not use a video recording made by a security camera system of a taxi for a purpose other than a purpose authorised by TfNSW by notice in writing published in the Gazette.\n> \n> Maximum penalty—20 penalty units.","sortOrder":111},{"sectionNumber":"89","sectionType":"section","heading":"Transport services that are not passenger services","content":"#### 89 Transport services that are not passenger services\n\n89 Transport services that are not passenger services\n\n> For the purposes of section 4(4) of the Act, the following are not passenger services—\n> \n> > (a) the provision of transport under the Assisted School Travel Program of the Department of Education,\n> \n> > (b) the provision of transport for patients that is facilitated by a hospital or by or on behalf of HealthShare NSW,\n> \n> > (c) the provision of transport for patients by the Ambulance Service of NSW or another ambulance service authorised under the [Health Services Act 1997](/view/html/inforce/current/act-1997-154),\n> \n> > (d) the provision of transport services for persons in custody by or on behalf of Corrective Services NSW.","sortOrder":112},{"sectionNumber":"90","sectionType":"section","heading":"Car pooling not passenger service","content":"#### 90 Car pooling not passenger service\n\n90 Car pooling not passenger service\n\n> > (1) For the purposes of section 4(4) of the Act, the provision of transport in all of the following circumstances is not a passenger service—\n> > \n> > > (a) the driver of a vehicle proceeding to a destination regularly provides transport to passengers who wish to proceed to the same destination or a destination that is in the same locality or the same general direction,\n> > \n> > > (b) the driver is not a provider of a booking service or otherwise the provider of a passenger service or an employee, contractor or bailee for a booking service or passenger service,\n> > \n> > > (c) no consideration is payable to any person for the provision of the transport.\n> \n> > (2) For the purposes of subclause (1)(c), an amount paid to the driver to reimburse actual costs associated with operating the vehicle or a small gift provided to a driver for participation in a voluntary non-profit car pooling scheme does not constitute consideration that is payable to the driver for the provision of the transport.","sortOrder":113},{"sectionNumber":"91","sectionType":"section","heading":"Travel agents not booking service providers","content":"#### 91 Travel agents not booking service providers\n\n91 Travel agents not booking service providers\n\n> > (1) For the purposes of section 7(4) of the Act, the taking or communicating of bookings for passenger services by a travel agent in the course of carrying on business as a travel agent is not the provision of a booking service if the bookings are incidental to, and not the main part of, the business.\n> \n> > (2) For the purposes of this clause, a person carries on business as a travel agent if the person carries on a business involving the following—\n> > \n> > > (a) selling tickets entitling another person to travel, or otherwise arranging for another person a right of passage, on a vehicle, vessel, plane or other conveyance,\n> > \n> > > (b) selling to, or arranging or making available for, another person rights of passage to, and hotel or other accommodation at, one or more places, whether within or outside this State,\n> > \n> > > (c) purchasing for resale the right of passage on a vehicle, vessel, plane or other conveyance,\n> > \n> > > (d) making arrangements in connection with travel.","sortOrder":114},{"sectionNumber":"92","sectionType":"section","heading":"Exemptions","content":"#### 92 Exemptions\n\n92 Exemptions\n\n> > (1) The Commissioner may, by order in writing, exempt a person or a vehicle, or a class of persons or vehicles, from all or any of the provisions of the Act or any regulation under the Act (other than a provision referred to in subclause (2)).\n> \n> > (2) TfNSW may, by order in writing, exempt a person or class of persons from any or all of the provisions of Schedule 4 to the Act or any regulations made under that Schedule.\n> \n> > (3) An exemption under this clause may be conditional or unconditional.\n> \n> > (4) If the exemption is conditional, it ceases to have effect if the conditions are not observed.\n> \n> > (5) Notice of an exemption given under this clause is to be given by notice published in the Gazette and in any other manner that the Commissioner considers appropriate in the circumstances of the case.","sortOrder":115},{"sectionNumber":"93","sectionType":"section","heading":"Appointment of taxi zones","content":"#### 93 Appointment of taxi zones\n\n93 Appointment of taxi zones\n\n> > (1) The Commissioner may, with the approval of the roads authority for the road concerned, appoint taxi zones for taxis.\n> \n> > (2) Taxi zones are to be indicated by signs erected on or near a road.\n> \n> > (3) A sign referred to in this clause may specify the class or classes of taxis that may use the taxi zone to which it relates.\n> \n> > (4) If times are specified on a sign referred to in this clause, the taxi zone operates only during those times. However, if no times are so specified, the taxi zone operates at all times.\n> \n> > (5) A police officer may appoint temporary taxi zones at any place where taxis are congregated.","sortOrder":116},{"sectionNumber":"94","sectionType":"section","heading":"Exchange of information","content":"#### 94 Exchange of information\n\n94 Exchange of information\n\n> For the purposes of paragraph (g) of the definition of relevant agency in section 149 of the Act, each of the following is prescribed as a relevant agency—\n> \n> > (a) the Commercial Passenger Vehicle Commission established by section 115B of the Transport Integration Act 2010 of Victoria,\n> \n> > (b) the Department of Transport and Main Roads of Queensland,\n> \n> > (c) the Secretary of the Department of Communities and Justice,\n> \n> > (d) Service NSW,\n> \n> > (e) the Transport Canberra and City Services Directorate of the Australian Capital Territory.\n> \n> **cl 94:** Subst 2020 (703), Sch 2\\[16\\].","sortOrder":117},{"sectionNumber":"95","sectionType":"section","heading":"Requirements relating to information disclosure","content":"#### 95 Requirements relating to information disclosure\n\n95 Requirements relating to information disclosure\n\n> > (1) This clause applies if, under the Act, the Commissioner discloses personal information about a person who drives a taxi or hire vehicle, or a person who owns a taxi or hire vehicle used for the provision of transport by a passenger service, to the provider of a passenger service or booking service.\n> \n> > (2) The provider of the service must ensure that the personal information is kept, accessed and disclosed in accordance with any requirements approved by the Commissioner for the purposes of this clause and published in the Gazette.\n> > \n> > Maximum penalty—20 penalty units.","sortOrder":118},{"sectionNumber":"96","sectionType":"section","heading":"Fees","content":"#### 96 Fees\n\n96 Fees\n\n> The fee payable for a specified matter is the fee specified for that matter in Schedule 1.","sortOrder":119},{"sectionNumber":"97","sectionType":"section","heading":"Delegations","content":"#### 97 Delegations\n\n97 Delegations\n\n> For the purpose of section 140 of the Act, the Commissioner may delegate the exercise of any of the functions of the Commissioner under the Act or any other Act to any person employed in the Transport Service of New South Wales.","sortOrder":120},{"sectionNumber":"98","sectionType":"section","heading":null,"content":"#### 98\n\n98 (Repealed)","sortOrder":121},{"sectionNumber":"98A","sectionType":"section","heading":null,"content":"#### 98A\n\n98A (Repealed)","sortOrder":123},{"sectionNumber":"Schedule 1","sectionType":"schedule","heading":"Fees","content":"# Schedule 1 Fees\n\nSchedule 1 Fees\n\n(Clause 96)\n\n| Item | Matter for which fee payable | Fee |\n| 1 | Application for authorisation to provide taxi service (section 30(3)(d) of the Act) | $120 |\n| 2 | Application to renew authorisation to provide taxi service (sections 30(3)(d) and 37(2) of the Act) | $120 |\n| 3 | Application for authorisation to provide booking service (section 30(3)(d) of the Act) | $120 |\n| 4 | Application to renew authorisation to provide booking service (sections 30(3)(d) and 37(2) of the Act) | $120 |\n| 5 | Combined application for authorisation to provide a taxi service and to provide a booking service | $160 |\n| 6 | Application for taxi licence (section 51(3)(c) of the Act) other than a taxi licence for a wheelchair accessible taxi | $200 |\n| 7 | Application to renew taxi licence (section 58 of the Act) other than a taxi licence for a wheelchair accessible taxi | $200 |\n\n**sch 1:** Am 2022 (807), Sch 1\\[14\\].","sortOrder":125},{"sectionNumber":"Schedule 2","sectionType":"schedule","heading":"Penalty notice offences","content":"# Schedule 2 Penalty notice offences\n\nSchedule 2 Penalty notice offences\n\nFor the purposes of section 135 of the Act—\n\n> (a) each offence specified in this Schedule is an offence for which a penalty notice may be issued, and\n\n> (b) the amount payable under any such penalty notice is the amount specified in this Schedule for the offence.\n\n| Column 1 | Column 2 |\n| Provision | Penalty |\n| Offences under the Act |\n| Section 24 | $5,500, in the case of a body corporate, and $1,400, in any other case |\n| Section 48, in relation to a breach of clause 51 | $600, in the case of a body corporate, and $300, in any other case |\n| Section 67(1) | $300 |\n| Section 76(5) | $3,000 |\n| Section 78(2) or (3) | $300 |\n| Section 79(4) | $300 |\n| Section 85 | $2,200, in the case of a body corporate, and $1,100, in any other case |\n| Section 126(3) or (4) | $440 |\n| Section 128(2) | $300 |\n| Section 129(1) | $2,200, in the case of a body corporate, and $1,100, in any other case |\n| Section 130(2) | $550 |\n| Offences under this Regulation |\n| Clause 6(1), in relation to a breach of clause 7(1), (2) or (3) | $5,500, in the case of a body corporate, and $1,100, in any other case |\n| Clause 6(1), in relation to a breach of clause 10(1)(c) or (d) | $5,500, in the case of a body corporate, and $1,100, in any other case |\n| Clause 6(1), in relation to a breach of clause 11(1) | $1,100, in the case of a body corporate, and $550, in any other case |\n| Clause 6(1), in relation to a breach of clause 11(2) | $300 |\n| Clause 6(2), in relation to a breach of clause 12(1), (2) or (3) | $1,100, in the case of a body corporate, and $550, in any other case |\n| Clause 6(1), in relation to a breach of clause 13(1) or (2) | $1,100, in the case of a body corporate, and $550, in any other case |\n| Clause 6(1), in relation to a breach of clause 14(1) | $1,100, in the case of a body corporate, and $550, in any other case |\n| Clause 6(1), in relation to a breach of clause 14(2), (3), (4), (5) or (6) | $300 |\n| Clause 6(1), in relation to a breach of clause 15(1) | $1,100, in the case of a body corporate, and $550, in any other case |\n| Clause 6(1), in relation to a breach of clause 15(1A) | for a body corporate—$1,100otherwise—$500 |\n| Clause 6(1), in relation to a breach of clause 16(1) or (2) | $1,100, in the case of a body corporate, and $550, in any other case |\n| Clause 6(1), in relation to a breach of clause 17(1) or (2) | $1,100, in the case of a body corporate, and $550, in any other case |\n| Clause 6(1), in relation to a breach of clause 18(1), (2), (3) or (4) | $1,100, in the case of a body corporate, and $550, in any other case |\n| Clause 6(1), in relation to a breach of clause 19(1) | $1,100, in the case of a body corporate, and $550, in any other case |\n| Clause 6(2), in relation to a breach of clause 20(1) | $2,200, in the case of a body corporate, and $1,100, in any other case |\n| Clause 6, in relation to a breach of clause 20(2) | $150 |\n| Clause 6, in relation to a breach of clause 21(1), (2), (3), (4), (5) or (6) | $2,200, in the case of a body corporate, and $1,100, in any other case |\n| Clause 6(1), in relation to a breach of clause 22(1) or (3) | $600, in the case of a body corporate, and $300, in any other case |\n| Clause 6(1), in relation to a breach of clause 24(1), where the offender is the driver | $1,100 |\n| Clause 6(1), in relation to a breach of clause 25(1), where the offender is the driver | $1,100 |\n| Clause 6(1) in relation to a breach of clause 28(1), where the offender is the driver | $300 |\n| Clause 53(1) | $1,100, in the case of a body corporate, and $550, in any other case |\n| Clause 54 | $1,100, in the case of a body corporate, and $550, in any other case |\n| Clause 55(2) | $300 |\n| Clause 56(3), (4) or (5) | $300 |\n| Clause 59(1) or (2) | $300 |\n| Clause 61(1) (a) | $550 |\n| Clause 63 | $300 |\n| Clause 64(1) | $3,000 |\n| Clause 65(1) | $150 |\n| Clause 65(2) | $550 |\n| Clause 66(1) | $850, in the case of an offence committed in the Sydney Airport precinct, or $330, in any other case |\n| Clause 67(1) | $550 |\n| Clause 68(1) | $300 |\n| Clause 69(2) | $550 |\n| Clause 70(2) | $550 |\n| Clause 71(1) | $300 |\n| Clause 75 | $850, in the case of an offence committed on a road or road related area adjacent to tram tracks located on George Street in the Sydney Central Business District, and $150, in any other case |\n| Clause 76 | $150 |\n| Clause 77(1) | $3,000 |\n| Clause 80(2) | $300 |\n| Clause 81(1) or (2) | $3,000 |\n| Clause 82(1) | $300 |\n| Clause 83(2) | $300 |\n| Clause 84 | $850 |\n| Clause 85(2) | $300 |\n| Clause 86(1)(a) | $550 |\n| Clause 86(1)(b) | $550 |\n| Clause 86(1)(c) | $300 |\n| Clause 86(1)(d) | $200 |\n| Clause 88 | $550 |\n| Clause 95(2) | $550 |\n| Schedule 3, clause 7(1) or (2) | $300 |\n\n**sch 2:** Am 2020 (703), Sch 2\\[18\\]; 2022 (807), Sch 1\\[16\\]; 2022 (807), Sch 1\\[15\\]; 2023 (279), sec 3(1); 2024 (112), Sch 1\\[2\\] \\[3\\]; 2025 (676), Sch 1\\[3\\].","sortOrder":126},{"sectionNumber":"Schedule 3","sectionType":"schedule","heading":"Passenger service levy","content":"# Schedule 3 Passenger service levy\n\nSchedule 3 Passenger service levy\n\n**sch 3:** Am 2018 (61), Sch 3 \\[1\\]–\\[6\\]; 2022 (807), Sch 1\\[17\\].","sortOrder":127},{"sectionNumber":"Schedule 4","sectionType":"schedule","heading":"Further adjustment assistance for taxi industry—the Act, Sch 3, cl 2","content":"# Schedule 4 Further adjustment assistance for taxi industry—the Act, Sch 3, cl 2\n\nSchedule 4 Further adjustment assistance for taxi industry—the Act, Sch 3, cl 2\n\n**sch 4:** Subst 2022 (807), Sch 1\\[18\\].","sortOrder":151},{"sectionNumber":"Schedule 5","sectionType":"schedule","heading":"Areas of operation specified in eligible licences","content":"# Schedule 5 Areas of operation specified in eligible licences\n\nSchedule 5 Areas of operation specified in eligible licences\n\nSchedule 4, clause 5\n\n**sch 5:** Subst 2022 (807), Sch 1\\[18\\].","sortOrder":173}],"analysis":{"issue_detection":{"absurdities":[],"contradictions":[]},"kimi_summary":{"_metrics":{"provider":"moonshot","completionTokens":2201},"content_quality":"ok","complexity_score":8,"scope_assessment":{"changed":true,"description":"The Regulation has expanded significantly beyond its original 2017 safety and authorisation framework. The most substantial addition is Schedule 4 (Further adjustment assistance for taxi industry) and Schedule 5, inserted in 2022, which create a detailed compensation scheme for taxi licence holders affected by rideshare deregulation. This includes application processes, review mechanisms, and payment calculations ($150,000 per metropolitan licence). Additionally, the safety standards have grown more prescriptive with added requirements for QR codes in taxis (clause 15), specific wheelchair loading competencies (clause 26), and increasingly detailed exclusions for assistance animals and fare calculation devices through multiple amendments."},"complexity_factors":["27 defined terms in clause 3 alone, with additional definitions scattered throughout (e.g., 'authorised purpose' in clause 18, 'unrestricted Australian driver licence' in clause 25)","Extensive cross-referencing to at least 10 other Acts including the Road Transport Act 2013, Crimes Act 1900, Disability Discrimination Act 1992 (Cth), and Taxation Administration Act 1996","Nested conditional logic in safety standards: clause 6 creates offences for contravening standards, but standards themselves have multiple responsible persons with tiered obligations (clause 6(1) vs 6(2))","Geographic complexity: Different rules apply in Metropolitan, Newcastle, Wollongong, Central Coast, and Sydney Airport precincts; Schedule 5 divides regional NSW into 4 tiers for licence compensation purposes","Multiple penalty tiers: Most offences distinguish between body corporate (up to 250 penalty units) and individuals (up to 50 penalty units), with specific amounts for drivers vs providers","CPI-indexed fee calculations: Clause 45 contains a mathematical formula for adjusting authorisation fees annually based on Consumer Price Index movements","Complex disqualification regimes: Clause 24 lists over 70 specific offences from multiple Acts that disqualify drivers, with temporal conditions (e.g., 'second or subsequent offence', 'within 5 years')","Dual regulatory frameworks: Parallel but distinct rules for taxi services vs booking services/hire vehicles, with specific exceptions for 'affiliated services' and 'facilitators'","Schedule 3 modifies the Taxation Administration Act 1996 for levy purposes, creating a hybrid administrative law structure","Transitional assistance scheme (Schedule 4) creates a separate administrative process with review rights, eligibility tests, and payment tiers ($40,000-$195,000 depending on licence category)"],"plain_english_summary":"This Regulation sets the detailed rules for operating taxi and hire vehicle services (including rideshare like Uber) in New South Wales. It covers **who can operate**, **safety standards**, and **how services must be provided**.\n\n**Who it affects:**\n- **Taxi services** (rank and hail): Drivers, owners, and providers of traditional taxis\n- **Booking services** (app-based): Platforms like Uber, taxi networks, and any business facilitating bookings\n- **Hire vehicles**: Pre-booked services that cannot pick up passengers from ranks\n- **Passengers**: Rules about conduct and fare payment\n\n**What it does:**\n- **Safety standards**: Requires vehicle tracking, security cameras in taxis, proper maintenance, wheelchair accessibility standards, and $5 million insurance. Providers must identify safety hazards and keep records.\n- **Driver requirements**: Drivers need unrestricted licences for 12+ months, must meet medical standards, have competent English (for taxis), and pass background checks. It lists hundreds of disqualifying offences (serious crimes, certain driving offences) that ban people from driving.\n- **Authorisation**: Anyone providing taxi or booking services must be authorised by the Point to Point Transport Commissioner and pay annual fees based on transaction volumes.\n- **Vehicle differences**: \n  - *Taxis* must have roof signs, fare meters, specific markings, and can accept \"rank and hail\" passengers from the street.\n  - *Hire vehicles* must display rear signs, cannot look like taxis, and can only carry pre-booked passengers.\n- **Fares**: Taxis must use approved fare calculation devices and display fares. Booking services must provide fare estimates before trips start.\n- **Passenger Service Levy**: Imposes a tax on passenger trips (administered via Schedule 3) with exemptions for small providers (under 150 trips/year) and remote areas.\n- **Taxi licence assistance**: Includes a compensation scheme (Schedule 4) paying licence holders up to $150,000 per metropolitan licence to help the industry transition after rideshare deregulation.\n\n**Why it matters:** It keeps passengers safe through mandated security systems and driver checks, ensures vehicles are properly maintained, distinguishes between street-hail taxis and booked hire vehicles, and manages the financial transition of the taxi industry."},"flash_summary":{"complexity_score":8,"scope_assessment":{"changed":true,"description":"The regulatory text, as provided, includes multiple amendment and repeal notes and introduces new or altered requirements over time (for example, added or updated clauses on approved devices and security safeguards, amendments to disqualifying offences and driver requirements, and repeal of earlier provisions — see amendment notes appended to clauses such as clause 3, clauses 16–19, clause 24 and the repealed items in Part 4). Those recorded amendments indicate the Regulation's scope has been modified from earlier versions: technical specifications are now often delegated to TfNSW by Gazette notice, new offences and updated penalty arrangements have been added, and Schedule 4 (transitional assistance) was substituted and expanded (see Schedule 4 clauses 2–5). The result is a regulation whose present scope reflects post‑enactment adjustments captured in the text and its amendment annotations."},"complexity_factors":["Extensive cross‑referencing to the Act and other laws (Road Transport Act, Crimes Act, Disability Discrimination Act, Administration Act) throughout the Regulation","Multiple regulated actors (taxi providers, booking providers, affiliated providers, facilitators, vehicle owners, drivers, passengers) with differing duties and responsibilities","Technical standards and device approvals set by subordinate instruments (TfNSW/Commissioner orders & Gazette notices) creating dynamic compliance requirements (clauses 3, 16–19)","Layered enforcement: criminal offences, maximum penalties, and a detailed penalty‑notice schedule (clause 6; Schedule 2)","Tiered financial obligations: authorisation fees indexed by CPI and tiered by transaction volume, passenger service levy with exemptions/rebates and administrative collection rules (clause 45; Schedule 3)","Extensive record‑keeping and reporting obligations in Commissioner‑approved forms with strict retention periods (clauses 7, 41–42, 19 on recordings)","Specialised technical requirements (wheelchair access dimensions and Australian Standards references, medical/competency standards for drivers) demanding operational and capital adjustments (clauses 10, 26, 27)","Amendments and repeals noted in multiple clauses indicating evolving scope and regulatory history (amendment notes throughout)"],"plain_english_summary":"### What this Regulation does, in practical terms\n\nThis Regulation sets the technical, safety, administrative and financial rules for taxis and hire vehicles operating as passenger services in New South Wales. It:\n\n- Specifies safety standards for vehicles, drivers and booking services (Divisions 2–6, Part 2) and makes non‑compliance an offence with fixed maximum penalties (clauses 5–6).\n- Lays out vehicle standards (registration, maintenance, wheelchair access, signs, lights, fare devices), driver standards (criminal‑history disqualifications, licence and medical requirements, English competence), and in‑vehicle safety technology requirements (duress alarms, vehicle tracking, approved security camera systems) (clauses 8–22, 24–29, 16–19).\n- Requires record‑keeping, incident reporting and information disclosure to regulators (clauses 7, 30, 40–42, 95).\n- Establishes authorisation and taxi‑licence rules, including who must hold authorisations, the standards applicants and nominated managers must meet, approval processes and annual authorisation fees (clauses 31–39, 45; Schedule 1).\n- Implements a passenger service levy regime with registration, payment arrangements, exemptions for small or remote providers, objection procedures and enforcement (Schedule 3, especially clauses 2–7, 9–15).\n- Sets out a transitional assistance scheme for certain taxi licence holders specifying eligibility and fixed payment amounts (Schedule 4, clauses 2–5).\n- Prescribes classes of authorised officers and enforcement tools, and specifies penalty‑notice offences and amounts (clauses 87, Schedule 2).\n\nAll technical standards that may be updated over time are often made subject to orders or notices by Transport for NSW (TfNSW) or the Commissioner (for example, approved vehicle tracking devices, security camera specifications and forms) (see clauses 3 (definitions) and 16–19 on equipment and safeguards).\n\n### Who this affects (who pays, who decides, what must be done)\n\n- Providers of taxi services, booking services and affiliated providers: responsible for meeting safety standards and authorisation conditions, paying authorisation fees (clauses 5–6; 39; 45), keeping records (clauses 7, 40–42) and operating monitoring/response systems (clauses 16–18).\n- Vehicle owners: must ensure registration, maintenance and insurance (clauses 8–9, 22) and are identified as responsible persons for many standards (see clauses 8–9, 22).\n- Drivers: must meet licence, medical and criminal‑history requirements and follow conduct rules (clauses 24–29, 59–77). They must report changes affecting eligibility within 7 days (clause 29).\n- Passengers: benefit from disclosure obligations (fare and booking information, driver/vehicle identification) and have specified protections (clauses 15, 23, 52–56); they are also subject to passenger conduct rules (clause 86).\n- TfNSW / the Commissioner: decide technical specifications (gazette orders), approve forms and booking services, operate exemptions, publish fee changes and enforce compliance (clauses 3, 16–19, 43, 45, 92, 96–97).\n- Taxi licence owners: a small, defined group may be eligible for large, fixed transitional payments (Schedule 4, clause 5).\n\n### Why it matters (mechanics and incentives)\n\n- Safety and technology: Requiring specific equipment (duress alarms, tracking, approved security cameras) and standards attaches ongoing capital and operating costs to providers and owners (clauses 16–19). TfNSW retains the power to set detailed technical specifications by Gazette notice (clauses 3, 16–19), shifting design and compliance costs to regulated parties.\n\n- Record keeping and reporting: Booking providers and taxi operators must retain transaction and safety‑management records in approved forms and produce them on request (clauses 7, 41–42, 40). That creates administrative and IT costs for businesses, and gives the Commissioner data to enforce and set levies (clause 45(8)).\n\n- Financial charges and transfers: Annual authorisation fees are tiered by passenger transaction volumes and indexed by CPI (clause 45). The passenger service levy regime (Schedule 3) collects funds from taxpayers/providers with exemptions and rebates for small or remote operators (Schedule 3, clauses 2–6). Owners must hold insurance policies of at least $5,000,000 (clause 22), which is a direct cost and risk transfer to commercial insurers.\n\n- Entry and behaviour constraints: The Regulation defines disqualifying offences and driver eligibility rules (clauses 24–25, 37–38) that bar certain individuals from driving or holding management roles. It also restricts hire vehicle markings to avoid confusion with taxis (clause 20) and prevents hire vehicles from plying for hire on the street (clause 84). These rules shape how providers can attract customers and structure operations.\n\n- Enforcement and compliance risk: Many obligations are criminal or administrative offences with specified penalties and penalty‑notice amounts (clause 6; Schedule 2). The Commissioner and authorised officers have discretion over approvals, exemptions and publication of specifications (clauses 92, 43, 45, 16–19), creating implementation and compliance risk for regulated parties dependent on regulatory decisions.\n\n### Trade‑offs, compliance burdens and implementation notes (source‑grounded)\n\n- Compliance burdens: Operators face multiple overlapping obligations — equipment standards and maintenance (clauses 9, 16–19), record keeping and reporting (clauses 7, 41–42, 30), data and privacy controls for recordings (clauses 18–19, 88, 95), and ongoing authorisation/fee payments (clause 45). Many records and forms must be \"in the form approved by the Commissioner\" (clauses 7, 40–42), concentrating the procedural control with the regulator.\n\n- Costs and who bears them: Vehicle owners must maintain registration, insurance and meet vehicle standards (clauses 8, 22). Providers fund equipment, monitoring systems and the administrative systems for record retention and reporting (clauses 16–19, 7, 41–42). The tiered authorisation fees (clause 45) and the passenger service levy (Schedule 3) are explicit revenue sources; the Regulation allows the Commissioner to require reporting on transaction volumes to determine fees (clause 45(9)).\n\n- Concentrated benefits, diffuse costs: The transitional assistance payments are fixed, large sums paid to owners of specifically listed eligible taxi licences (Schedule 4, clauses 2–5). The passenger service levy and authorisation fees spread costs across providers and users (clause 45; Schedule 3). The Regulation itself requires the Commissioner/TfNSW to publish fee amounts and make determinations (clause 45(4)–(5); Schedule 4 clauses 6–10), concentrating decision rights in the regulator.\n\n- Bureaucratic discretion and timing risks: Several operational details depend on later specifications or notices (for example, approved devices and security safeguards published by order or Gazette) (clauses 3 definition, 16–19). That means compliance obligations may change through subordinate instruments, so regulated parties face uncertainty until those notices are published.\n\n- Enforcement design: Penalties are set at different levels for bodies corporate and individuals, and many offences are penalty‑notice offences with fixed on‑the‑spot amounts (Schedule 2). The Commissioner and authorised officers have broad powers to request records, issue notices, and approve exemptions (clauses 15, 92, 40(3)).\n\n### Concrete implementation frictions to watch (from the text)\n\n- Dependence on Commissioner/TfNSW approvals for forms, device specifications and security safeguards (clauses 3, 7, 16–19, 95).\n- Record retention in Commissioner‑approved formats and production on demand (clauses 7, 41–42, 40(3)).\n- Timelines and notification requirements (7 days for some notices by providers and drivers; clause 29; clause 40(1)).\n- Objections and administrative appeal windows for levy assessments are modified and shortened in places (Schedule 3, clauses 9–13).\n\nSources: specific provisions cited above are from the Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017 as provided (see the clauses referenced in the text)."},"summary":{"complexity_score":6,"scope_assessment":{"changed":true,"description":"The regulation has been amended more than 20 times since its original commencement in August 2017, strongly suggesting its scope has evolved beyond the original intent. The frequency of amendments — particularly the cluster of changes in 2023 — indicates the regulation has been progressively expanded or refined to address emerging issues in the rideshare and taxi industries, such as new safety requirements, changes to booking service obligations, or updated vehicle standards. Without access to the full text of each amendment, the precise nature of scope changes cannot be confirmed, but the amendment pattern is consistent with a regulation that has grown in reach and detail over time."},"complexity_factors":["Frequent amendments (20+ versions since 2017) mean the current obligations can be difficult to track without reading each amendment","Operates as subordinate legislation (a regulation) under a parent Act, so you must read both documents together to understand the full legal picture","Covers multiple distinct industries simultaneously — traditional taxis, app-based rideshare, and hire vehicles — each with potentially different rules","Staged repeal mechanism adds a layer of temporal complexity (the regulation has an expiry date)","The regulation sits within a broader regulatory reform context (the 2017 deregulation of the NSW taxi industry) that requires background knowledge to fully understand","Only metadata and version history are visible in the provided text — the actual substantive provisions are not displayed, making full assessment of complexity based on content impossible"],"plain_english_summary":"## Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017\n\n**What is this?**\nThis is a NSW Government regulation (a detailed set of rules made under a broader law) that governs how taxis, rideshare services (like Uber), and hire vehicles operate in New South Wales.\n\n**Who does it affect?**\n- **Passengers** catching taxis or rideshare services in NSW\n- **Drivers** working for taxi companies or rideshare platforms\n- **Booking service providers** (like Uber, Ola, or taxi dispatch companies)\n- **Vehicle owners** operating in the point-to-point transport market\n\n**Why does it matter?**\nThis regulation sets the practical rules of the road for the modern transport-for-hire industry — covering things like safety standards, licensing requirements, vehicle standards, fare rules, and consumer protections. It brought taxis and rideshare services under the same regulatory umbrella, reflecting the major industry shake-up when app-based ridesharing became mainstream.\n\n**Key things to know:**\n- The regulation has been **amended frequently** — over 20 times since 2017 — showing the industry is still evolving rapidly\n- It is due to be **automatically repealed** (cancelled) on **1 September 2026** under a standard NSW process that reviews whether regulations are still needed\n- If you're a driver or operator, the rules you must follow may have changed significantly since you last checked\n\n**Bottom line:** If you drive a taxi, work for a rideshare platform, or run a transport booking service in NSW, this regulation directly controls how you must operate. Passengers benefit from the safety and consumer protection standards it imposes."}},"importantCases":[],"_links":{"self":"/api/acts/point-to-point-transport-taxis-and-hire-vehicles-regulation-2017","history":"/api/acts/point-to-point-transport-taxis-and-hire-vehicles-regulation-2017/history","analysis":"/api/acts/point-to-point-transport-taxis-and-hire-vehicles-regulation-2017/analysis","conflicts":"/api/acts/point-to-point-transport-taxis-and-hire-vehicles-regulation-2017/conflicts","importantCases":"/api/acts/point-to-point-transport-taxis-and-hire-vehicles-regulation-2017/important-cases","documents":"/api/acts/point-to-point-transport-taxis-and-hire-vehicles-regulation-2017/documents"}}