{"id":"F2022L00953","name":"Interactive Gambling (National Self-exclusion Register) Register Rules 2022","slug":"interactive-gambling-national-self-exclusion-register-register-rules-2022","collection":"legislative_instrument","jurisdiction":"commonwealth","status":"in_force","isInForce":true,"actNumber":null,"makingDate":null,"administeringDepartment":null,"currentVersion":{"id":102518,"registerId":"commonwealth-F2022L00953-current","compilationNumber":null,"startDate":"2026-04-03","status":"InForce","reasons":null,"registeredAt":null},"sections":[{"sectionNumber":"Part 1","sectionType":"section","heading":"Preliminary","content":"#### Part 1—Preliminary\n\n#### 1 Name\n\n  These are the Interactive Gambling (National Self-exclusion Register) Register Rules 2022.\n\n#### 2 Commencement\n\n  These Rules commence at the start of the day fixed by Proclamation for the purposes of subsection 61GC(1) of the Interactive Gambling Act 2001.\n\n> Note: The Federal Register of Legislation may be accessed free of charge at [www.legislation.gov.au](http://www.legislation.gov.au).\n\n#### 3 Authority\n\n  These Rules are made under subsection 61QH(1) of the Interactive Gambling Act 2001.\n\n#### 4 Definitions\n\n  In these Rules:\n\n> ACMA means the Australian Communications and Media Authority.\n\n> Act means the Interactive Gambling Act 2001.\n\n> activity statement means a statement prepared by a licensed interactive wagering service provider that gives customer information about each bet, wins, and losses among other matters.\n\n> application to correct an entry means an application referred to in paragraph 7(f).\n\n> application to deregister means an application referred to in paragraph 7(g).\n\n> application to extend the duration of registration means an application referred to in paragraph 7(b).\n\n> application to nominate a new nominated support person means an application referred to in paragraph 7(c).\n\n> application to register means an application referred to in paragraph 7(a).\n\n> application to remove a nominated support person means an application referred to in paragraph 7(d).\n\n> application to update information means an application referred to in paragraph 7(e).\n\n> BetStop means the name specified in section 6 for the purpose of subsection 61HA(2) of the Act.\n\n> BetStop telephone number means the telephone number: 1800 238 786.\n\n> BetStop website means the website: www.betstop.gov.au.\n\n> business day means a day that is not a Saturday, a Sunday or a public holiday in the place concerned.\n\n> contact details means:\n\n  (a) one or more email addresses; and\n\n> (b) one or more digital mobile numbers.\n\n> digital mobile number has the same meaning as in the Telecommunications Numbering Plan 2015.\n\n> entry means a registered individual’s entry in the Register made by the Register operator under paragraph 61JC(1)(c) of the Act.\n\n> government online verification service means an online service which allows users of that service to confirm the validity of information recorded on certain identification documents against the databases of the government agency that issued the relevant identification documents, in a manner authorised by that government agency or its representatives.\n\n> Register means the National Self-exclusion Register kept under section 61HA of the Act.\n\n> request for access by a licensed interactive wagering service provider means a request to the Register operator under subsection 61NC(1) of the Act.\n\n> request for access by a nominated support person means a request to the Register operator under subsection 61NE(1) of the Act.\n\n> request for access by a registered individual means a request to the Register operator under subsection 61ND(1) of the Act.\n\n> responsible gambling page means a page on a licensed interactive wagering service provider’s website that outlines the provider’s policies and procedures in relation to responsible gambling practices.\n\n> SMS means short message service.\n\n> voice call has the meaning given to that term in subsection 8AA(3) of the Act.\n\n> Note: A number of other expressions used in these Rules are defined in various sections of the Act, including the following:\n\n    (a) bet (section 4 of the Act);\n    (b) electronic message (section 61GE of the Act);\n    (c) former nominated support person (subsection 61JI(4) of the Act);\n    (d) levy (section 61GB of the Act);\n    (e) licensed interactive wagering service (section 61GB of the Act);\n    (f) licensed interactive wagering service provider (section 61GB of the Act);\n    (g) name (section 61GB of the Act);\n    (h) National Self-exclusion Register (section 61GB of the Act);\n    (i) nominated support person (section 61GB of the Act);\n    (j) registered individual (section 61GB of the Act);\n    (k) Register operator (subsection 61HA(1) of the Act);\n    (l) Register rules (section 61GB of the Act);\n    (m) regulated electronic message (section 61GF of the Act); and\n    (n) send (section 61GB of the Act).\n\n#### 5 References to other instruments\n\n  In these Rules, unless the contrary intention appears:\n    (a) a reference to any other legislative instrument is a reference to that other legislative instrument as in force from time to time; and\n    (b) a reference to any other kind of instrument is a reference to that other instrument as in force at the commencement of these Rules.\n\n> Note 1: For references to Commonwealth Acts, see section 10 of the Acts Interpretation Act 1901; and see also subsection 13(1) of the Legislation Act 2003 for the application of the Acts Interpretation Act 1901 to legislative instruments.\n\n> Note 2: All Commonwealth Acts and legislative instruments are registered on the Federal Register of Legislation.\n\n  \n\n#### Part 2—The Register\n\n#### 6 Name of the Register\n\n  The Register will also be known as BetStop.\n\n  \n\n#### Part 3—Applications to the Register operator\n\n#### 7 Applications\n\n  The following applications may be made to the Register operator via the BetStop website or by telephone using the BetStop telephone number:\n\n> (a) an application to register made under subsection 61JA(1) of the Act;\n\n> (b) an application to extend the duration of registration made by a registered individual under subsection 61JG(1) of the Act;\n\n> (c) an application to nominate a new nominated support person made by a registered individual under section 14;\n\n> (d) an application to remove a nominated support person made by a registered individual, or by the relevant nominated support person, under subsection 15(1);\n\n> (e) an application to update information in an entry in the Register made under section 17 by:\n\n> (i) a registered individual relating to information about that individual; or\n\n> (ii) a nominated support person relating to information about that person;\n\n> (f) an application to correct an entry made by a registered individual or by a nominated support person under section 18; and\n\n> (g) an application to deregister made by a registered individual under subsection 61JK(1) of the Act.\n\n  Note 1: The ACMA and the Register operator are required to comply with the Privacy Act 1988.\n  Note 2: No fee is payable for making an application referred to in section 7.\n\n#### 8 Information required to be included in an application to register\n\n  (1) An application to register must include the following information relating to the applicant:\n  (a) their name;\n  (b) their contact details;\n  (c) their date of birth;\n  (d) their residential address including postcode; and\n  (e) any information required by the Register operator to verify the identity of the person making the application for the purpose of section 9.\n  Note: Subsection 61JA of the Act sets out other information that must be included in an application.\n  (2) If subsection 61JA(7) of the Act applies, an application to register must include:\n  (a) the name and email address of each other individual nominated to be a nominated support person of the applicant; and\n  (b) a statement from the registered individual that they consent to the Register operator notifying each other individual nominated to be a nominated support person of the applicant of the information, if any, referred to in section 12.\n  Note: An application may include a maximum of 5 other individuals nominated to be a nominated support person under subsection 61JA(7) of the Act.\n\n#### 9 Applicable identification procedure\n\n  (1) Subject to subsection (3), where the Register operator receives an application to register, it must verify the information provided by the applicant under subsection 8(1) in accordance with the procedure specified in subsection (2) to confirm that the:\n  (a) person making the application is who they claim to be; and\n  (b) information provided in their application is accurate.\n  (2) Subject to subsection (3), the Register operator must verify the information provided by the applicant under subsection 8(1) using:\n  (a) a government online verification service; and\n  (b) a unique verification code which is sent via SMS message to the digital mobile number associated with the applicant; and\n  (c) a unique verification code or unique link which is sent via email to the email address associated with the applicant.\n  (3) Subsections (1) and (2) do not apply in the circumstances set out in subsections 61JB(2) and 61JB(3) of the Act.\n\n#### 10 Information prescribed to be included in an application to nominate a new nominated support person\n\n    An application to nominate a new nominated support person must include:\n  (a) the name and email address of each other individual nominated to be a new nominated support person of the applicant; and\n    (b) a statement from the registered individual that they consent to the Register operator notifying each other individual nominated to be a nominated support person of the applicant of the matters identified in subsection 14(2).\n\n#### Part 4—Register operator processes - entries in the Register\n\n#### 11 Timeframes for making an entry\n\n  The Register operator must take reasonable steps to register the relevant individual under paragraph 61JC(1)(c) of the Act as soon as practicable, and in any event within one hour, after taking any steps required under paragraph 61JC(1)(b) of the Act.\n\n#### 12 Information prescribed to be included in an entry\n\n  (1) An entry must include the information provided in the application for registration under paragraphs 8(1)(a) to (d).\n  Note: Subsection 61JC(2) of the Act sets out other relevant information an entry must include.\n  (2) If paragraph 61JC(2)(b) of the Act applies, an entry must also include the email address included in the application for registration under paragraph 8(2)(a).\n\n#### 13 Requirement to notify nominated support person after registration\n\nIf subsection 61JC(3) of the Act applies, the Register operator must also notify the other individual of:\n\n  (a) the information that has been included in the registered individual’s entry that relates to that other individual; and\n  (b) the duration of the registered individual’s self-exclusion period.\n  Note 1: The Register operator is required to notify the other individual of the information set out in paragraph 61JC(3)(a) of the Act and the other information prescribed for the purpose of subparagraph 61JC(3)(a)(iii) of the Act as soon as practicable after registering the relevant individual.\n\n> Note 2: Where the Register operator collects personal information about an individual, it is required to notify or make the individual aware of certain matters relating to the collection of personal information in accordance with Australian Privacy Principle 5 in Schedule 1 to the Privacy Act 1988.\n\n#### 14 Variation of entry - new nominated support person\n\n(1) If the Register operator receives an application to nominate a new nominated support person made in accordance with section 7, the Register operator is authorised to vary the registered individual’s entry by including:\n\n(a) a statement to the effect that another individual is a nominated support person of the registered individual; and\n\n  (b) the email address of the other individual nominated to be a nominated support person of the registered individual.\n  Note: The Register operator must not vary an entry if doing so would result in the registered individual having more than 5 nominated support persons: see subsection 61JI(6) of the Act.\n\n(2) If an entry is varied under subsection (1), the Register operator must notify the other individual of:\n\n  (a) the information that has been included in the registered individual’s entry that relates to that other individual; and\n\n> (b) the duration of the registered individual’s self-exclusion period.\n\n> Note: Where the Register operator collects personal information about an individual it is required to notify or make the individual aware of certain matters relating to the collection of personal information in accordance with Australian Privacy Principle 5 in Schedule 1 to the Privacy Act 1988.\n\n  (3) The Register operator must notify the other individual under subsection (2) as soon as practicable after the relevant individual becomes a nominated support person of the registered individual.\n  Note: Where an entry has been varied under subsection 14(1) of these Rules, subsection 61JI(2) of the Act provides that the Register operator must notify:\n  (a) the relevant individual that they have become a nominated support person of the registered individual; and\n  (b) do so as soon as practicable after the relevant individual becomes a nominated support person of the registered individual.\n  (4) If an entry is varied under subsection (1), the Register operator must notify the registered individual that their entry has been varied to include the new nominated support person as soon as practicable after varying the entry.\n\n#### 15 Variation of entry – ceasing to be a nominated support person\n\n(1) If the Register operator receives an application to remove a nominated support person made in accordance with section 7, the Register operator is authorised to vary the registered individual’s entry to delete:\n\n(a) a statement to the effect that the other individual is a nominated support person of the registered individual; and\n\n  (b) any information relating to that nominated support person.\n  Note: Where an entry has been varied under subsection 14(1) of these Rules, subsection 61JI(4) of the Act provides that the Register operator must notify the former nominated support person of the cessation and do so as soon as practicable after the cessation.\n  (2) For the purpose of subsection (1), the Register operator must vary the registered individual’s entry as soon as practicable after receiving the application to remove the nominated support person.\n  (3) If an entry is varied under subsection (1), the Register operator must notify the registered individual that the other individual has ceased to be a nominated support person as soon as practicable after the entry is varied.\n\n#### 16 Variation of entry – death of a nominated support person\n\n(1) If the Register operator becomes aware that a nominated support person has died, the Register operator must vary the registered individual’s entry by deleting:\n\n(a) the statement to the effect that the other individual is a nominated support person of the registered individual; and\n\n  (b) any information relating to the nominated support person.\n  (2) The Register operator must vary the registered individual’s entry under subsection (1) as soon as practicable after becoming aware that the nominated support person has died.\n\n#### 17 Variation of entry – update information\n\n(1) If the Register operator receives an application to update information from a registered individual and is satisfied that:\n\n(a) the application was made in accordance with section 7; and\n\n(b) the updated information is accurate,\n\nthe Register operator must vary the registered individual’s entry to update the relevant information set out in the application and do so as soon as practicable after being satisfied of the matters in paragraphs (a) and (b).\n\n  (2) The Register operator may satisfy itself of the accuracy of the updated information under paragraph (1)(b) in a manner that it sees fit.\n  (3) If an entry is varied under subsection (1), the Register operator must notify the registered individual that the entry has been varied as soon as practicable after varying the entry.\n\n(4) If the Register operator receives an application to update information from a nominated support person made in accordance with section 7, the Register operator must:\n\n(a) vary the information that relates to the nominated support person in the entry that is identified in the application for the update; and\n\n(b) do so as soon as practicable after receiving the application.\n\n  (5) If an entry is varied under subsection (4), the Register operator must notify the nominated support person that the entry has been varied as soon as practicable after varying the entry.\n\n#### 18 Correction of entries\n\n(1) If the Register operator receives an application to correct an entry from a registered individual and is satisfied that:\n\n(a) the application was made in accordance with section 7; and\n\n(b) the corrected information is accurate,\n\nthe Register operator must:\n\n(c) correct any inaccurate information in the registered individual’s entry that is identified in the application; and\n\n(d) do so as soon as practicable after being satisfied of the matters in paragraphs (a) and (b).\n\n  (2) The Register operator may satisfy itself of the accuracy of the corrected information under paragraph (1)(b) in a manner that it sees fit.\n  (3) If an entry is corrected under subsection (1), the Register operator must notify the registered individual that the entry has been corrected as soon as practicable after correcting the entry.\n\n(4) If the Register operator receives an application to correct an entry from a nominated support person made in accordance with section 7, the Register operator must:\n\n(a) correct information that relates to the nominated support person in the entry that is identified as incorrect in the application; and\n\n(b) do so as soon as practicable after receiving the application.\n\nNote: The Register operator may also be required to correct personal information held on the Register under the Privacy Act 1998 and the Freedom of Information Act 1982.\n\n  (5) If an entry is corrected under subsection (4), the Register operator must notify the nominated support person that the entry has been corrected as soon as practicable after correcting the entry.\n\n  \n\nPart 5—Access to the Register – registered individuals and nominated support persons\n\n#### 19 Requests for access\n\n  A request for access by a registered individual and a request for access by a nominated support person may be made to the Register operator via the BetStop website or by telephone using the BetStop telephone number.\n  Note: The ACMA and the Register operator are required to comply with the Privacy Act 1988.\n\n#### 20 Obligations on Register operator to comply with request for access\n\n  (1) Where the Register operator receives a request referred to in section 19 it must take reasonable steps to verify the information provided by the requestor to confirm that the person making the request is who they claim to be.\n\n(2) The Register operator may comply with a request referred to in section 19 in such manner as it sees fit and must do so as soon as practicable after the verification referred to in subsection (1).\n\n  \n\n#### Part 6—Complaints Management\n\n#### 21 Register operator procedures for dealing with complaints about the administration or operation of the Register\n\n(1) A person may make a complaint about the administration or operation of the Register to the Register operator via the BetStop website or by telephone using the BetStop telephone number.\n\n(2) Where a complaint referred to in subsection (1) is received, the Register operator must:\n\n(a) acknowledge that it has received the complaint in writing to the complainant within 3 business days after receiving the complaint; and\n\n(b) provide a written response to the complainant within 28 days after receiving the complaint setting out how the complaint was investigated and the outcome of the investigation.\n\n(3) If a complainant is dissatisfied with the outcome of an investigation notified under paragraph (2)(b), they may request the Register operator to review the investigation.\n\n(4) Where a request referred to in subsection (3) is received, the Register operator must:\n\n(a) acknowledge in writing to the complainant that it has received the request within 3 business days after receiving the request; and\n\n(b) provide a written response to the complainant within 28 days after receiving the request setting out how the request was reviewed and the outcome of the review.\n\n(5) If a complainant is dissatisfied with the outcome of a review notified under paragraph (4)(b), they may request the Register operator to transfer the matter to the ACMA for further consideration.\n\n  Note: The Register operator must refer a complaint made under subsection 61QB(2) of the Act about alleged contraventions of Part 7B of the Act or these Rules to the ACMA.\n\n  \n\n#### Part 7—Licensed interactive wagering service providers – access, notifications and promotion\n\n#### 22 Request for access by licensed interactive wagering service provider\n\n  (1) A request for access by a licensed interactive wagering service provider must:\n  (a) be made to the Register operator via the application programming interface operated by the Register operator; and\n  (b) for each individual covered by the request, include the following information relating to the individual:\n  (i) name;\n  (ii) contact details;\n  (iii) date of birth; and\n  (iv) residential postcode.\n\n#### 23 Obligations on Register operator to comply with a request for access by licensed interactive wagering service provider\n\n    (1) After receiving a request for access by a licensed interactive wagering service provider, the Register operator must take reasonable steps to comply with the request by sending the notification in subsection (2) to that provider as soon as practicable, and in any event:\n\n(a) within one second, where the request covers one individual; or\n\n(b) within 15 minutes, where the request covers more than one individual.\n\n(2) The Register operator must comply with a request for access by a licensed interactive wagering service provider via the application programming interface operated by the Register operator, and send a notification to the provider advising, in relation to each individual covered by the request, that:\n\n  (a) the individual is a registered individual as at the time the request was made;\n  (b) the individual is not a registered individual as at the time the request was made; or\n  (c) there is an error and it is unknown whether the individual is a registered individual as at the time the request was made,\n\nwhichever is applicable.\n\n#### 24 Notifications where current or prospective customer is a registered individual\n\n(1) If a licensed interactive wagering service provider is informed by the Register operator that a current customer is a registered individual, the provider must:\n\n(a) inform the individual that the provider has been advised by the Register operator that the customer is registered on BetStop; and\n\n(b) inform the individual that the provider is prevented from providing licensed interactive wagering services to the customer; and\n\n(c) inform the individual that their licensed interactive wagering service account with the provider will be closed in accordance with section 61MB or section 61MC of the Act (whichever is applicable), and that any credit in the account will be refunded to them under section 61MC (if applicable); and\n\n(d) provide the individual with information about relevant available support services,\n\nas soon as practicable after being so informed.\n\n  Note: Licensed interactive wagering service providers have various obligations relating to the closure of an account where an individual becomes a registered individual, which are set out in sections 61MB and 61MC of the Act.\n\n(2) If a licensed interactive wagering service provider is informed by the Register operator that a prospective customer is a registered individual, the provider must:\n\n(a) inform the individual that they are registered on BetStop; and\n\n(b) inform the individual that they cannot open a new licensed interactive wagering service account; and\n\n(c) provide the individual with information about relevant available support services,\n\nas soon as practicable after being so informed.\n\n#### 25 Promoting the Register to customers\n\n(1) Where a licensed interactive wagering service provider operates a website or an app in connection with its licensed interactive wagering services, it must, at a minimum, include:\n\n(a) reference to BetStop;\n\n(b) a statement to the effect that BetStop is the national self-exclusion register; and\n\n(c) a hyperlink to the BetStop website,\n\non:\n\n(d) the home page; and\n\n(e) responsible gambling pages; and\n\n(f) other pages promoting the provider’s self-exclusion service, if any,\n\nof that website or app.\n\n(2) The information referred to in paragraphs (1)(a), (b) and (c) must be:\n\n  (a) prominently displayed;\n  (b) clear and legible;\n  (c) in a font size consistent with other text on the page; and\n  (d) positioned in close proximity to information about other responsible gambling or consumer protection measures.\n\n(3) Where a licensed interactive wagering service provider sends a regulated electronic message, it must, at a minimum, include the information identified in paragraphs (1)(a), (b) and (c).\n\n(4) Where a regulated electronic message referred to in subsection (3) is sent via SMS message, the message will comply with the requirements of that subsection if it contains a hyperlink to a separate webpage that includes the information referred to in paragraphs (1)(a), (b) and (c).\n\n(5) Where a licensed interactive wagering service provider provides customers with activity statements, it must, at a minimum, include the information identified in paragraphs (1)(a), (b) and (c).\n\n  (6) Where a licensed interactive wagering service provider receives a voice call or electronic message from a customer to discuss:\n\n(a) placing limits or controls on their gambling;\n\n(b) responsible gambling options, including self-exclusion; or\n\n(c) general assistance with problem gambling behaviour,\n\nit must:\n\n(d) inform the customer of the existence of BetStop; and\n\n(e) provide them with the BetStop telephone number and the BetStop website address,\n\nas soon as practicable after receiving the voice call or electronic message.\n\n  Note 1: The requirements in this section are made for the purpose of subsections 61JP(1) and (2) of the Act.\n  Note 2: It is an offence under subsection 61JP(3) of the Act to engage in conduct that contravenes Register rules made for the purpose of subsections 61JP(1) or (2) of the Act.","sortOrder":0},{"sectionNumber":"1","sectionType":"section","heading":"Name","content":"#### 1 Name\n\n  These are the Interactive Gambling (National Self-exclusion Register) Register Rules 2022.","sortOrder":1},{"sectionNumber":"2","sectionType":"section","heading":"Commencement","content":"#### 2 Commencement\n\n  These Rules commence at the start of the day fixed by Proclamation for the purposes of subsection 61GC(1) of the Interactive Gambling Act 2001.\n\n> Note: The Federal Register of Legislation may be accessed free of charge at [www.legislation.gov.au](http://www.legislation.gov.au).","sortOrder":2},{"sectionNumber":"3","sectionType":"section","heading":"Authority","content":"#### 3 Authority\n\n  These Rules are made under subsection 61QH(1) of the Interactive Gambling Act 2001.","sortOrder":3},{"sectionNumber":"4","sectionType":"section","heading":"Definitions","content":"#### 4 Definitions\n\n  In these Rules:\n\n> ACMA means the Australian Communications and Media Authority.\n\n> Act means the Interactive Gambling Act 2001.\n\n> activity statement means a statement prepared by a licensed interactive wagering service provider that gives customer information about each bet, wins, and losses among other matters.\n\n> application to correct an entry means an application referred to in paragraph 7(f).\n\n> application to deregister means an application referred to in paragraph 7(g).\n\n> application to extend the duration of registration means an application referred to in paragraph 7(b).\n\n> application to nominate a new nominated support person means an application referred to in paragraph 7(c).\n\n> application to register means an application referred to in paragraph 7(a).\n\n> application to remove a nominated support person means an application referred to in paragraph 7(d).\n\n> application to update information means an application referred to in paragraph 7(e).\n\n> BetStop means the name specified in section 6 for the purpose of subsection 61HA(2) of the Act.\n\n> BetStop telephone number means the telephone number: 1800 238 786.\n\n> BetStop website means the website: www.betstop.gov.au.\n\n> business day means a day that is not a Saturday, a Sunday or a public holiday in the place concerned.\n\n> contact details means:\n\n  (a) one or more email addresses; and\n\n> (b) one or more digital mobile numbers.\n\n> digital mobile number has the same meaning as in the Telecommunications Numbering Plan 2015.\n\n> entry means a registered individual’s entry in the Register made by the Register operator under paragraph 61JC(1)(c) of the Act.\n\n> government online verification service means an online service which allows users of that service to confirm the validity of information recorded on certain identification documents against the databases of the government agency that issued the relevant identification documents, in a manner authorised by that government agency or its representatives.\n\n> Register means the National Self-exclusion Register kept under section 61HA of the Act.\n\n> request for access by a licensed interactive wagering service provider means a request to the Register operator under subsection 61NC(1) of the Act.\n\n> request for access by a nominated support person means a request to the Register operator under subsection 61NE(1) of the Act.\n\n> request for access by a registered individual means a request to the Register operator under subsection 61ND(1) of the Act.\n\n> responsible gambling page means a page on a licensed interactive wagering service provider’s website that outlines the provider’s policies and procedures in relation to responsible gambling practices.\n\n> SMS means short message service.\n\n> voice call has the meaning given to that term in subsection 8AA(3) of the Act.\n\n> Note: A number of other expressions used in these Rules are defined in various sections of the Act, including the following:\n\n    (a) bet (section 4 of the Act);\n    (b) electronic message (section 61GE of the Act);\n    (c) former nominated support person (subsection 61JI(4) of the Act);\n    (d) levy (section 61GB of the Act);\n    (e) licensed interactive wagering service (section 61GB of the Act);\n    (f) licensed interactive wagering service provider (section 61GB of the Act);\n    (g) name (section 61GB of the Act);\n    (h) National Self-exclusion Register (section 61GB of the Act);\n    (i) nominated support person (section 61GB of the Act);\n    (j) registered individual (section 61GB of the Act);\n    (k) Register operator (subsection 61HA(1) of the Act);\n    (l) Register rules (section 61GB of the Act);\n    (m) regulated electronic message (section 61GF of the Act); and\n    (n) send (section 61GB of the Act).","sortOrder":4},{"sectionNumber":"5","sectionType":"section","heading":"References to other instruments","content":"#### 5 References to other instruments\n\n  In these Rules, unless the contrary intention appears:\n    (a) a reference to any other legislative instrument is a reference to that other legislative instrument as in force from time to time; and\n    (b) a reference to any other kind of instrument is a reference to that other instrument as in force at the commencement of these Rules.\n\n> Note 1: For references to Commonwealth Acts, see section 10 of the Acts Interpretation Act 1901; and see also subsection 13(1) of the Legislation Act 2003 for the application of the Acts Interpretation Act 1901 to legislative instruments.\n\n> Note 2: All Commonwealth Acts and legislative instruments are registered on the Federal Register of Legislation.","sortOrder":5},{"sectionNumber":"Part 2","sectionType":"section","heading":"The Register","content":"#### Part 1—Preliminary\n\n#### 1 Name\n\n  These are the Interactive Gambling (National Self-exclusion Register) Register Rules 2022.\n\n#### 2 Commencement\n\n  These Rules commence at the start of the day fixed by Proclamation for the purposes of subsection 61GC(1) of the Interactive Gambling Act 2001.\n\n> Note: The Federal Register of Legislation may be accessed free of charge at [www.legislation.gov.au](http://www.legislation.gov.au).\n\n#### 3 Authority\n\n  These Rules are made under subsection 61QH(1) of the Interactive Gambling Act 2001.\n\n#### 4 Definitions\n\n  In these Rules:\n\n> ACMA means the Australian Communications and Media Authority.\n\n> Act means the Interactive Gambling Act 2001.\n\n> activity statement means a statement prepared by a licensed interactive wagering service provider that gives customer information about each bet, wins, and losses among other matters.\n\n> application to correct an entry means an application referred to in paragraph 7(f).\n\n> application to deregister means an application referred to in paragraph 7(g).\n\n> application to extend the duration of registration means an application referred to in paragraph 7(b).\n\n> application to nominate a new nominated support person means an application referred to in paragraph 7(c).\n\n> application to register means an application referred to in paragraph 7(a).\n\n> application to remove a nominated support person means an application referred to in paragraph 7(d).\n\n> application to update information means an application referred to in paragraph 7(e).\n\n> BetStop means the name specified in section 6 for the purpose of subsection 61HA(2) of the Act.\n\n> BetStop telephone number means the telephone number: 1800 238 786.\n\n> BetStop website means the website: www.betstop.gov.au.\n\n> business day means a day that is not a Saturday, a Sunday or a public holiday in the place concerned.\n\n> contact details means:\n\n  (a) one or more email addresses; and\n\n> (b) one or more digital mobile numbers.\n\n> digital mobile number has the same meaning as in the Telecommunications Numbering Plan 2015.\n\n> entry means a registered individual’s entry in the Register made by the Register operator under paragraph 61JC(1)(c) of the Act.\n\n> government online verification service means an online service which allows users of that service to confirm the validity of information recorded on certain identification documents against the databases of the government agency that issued the relevant identification documents, in a manner authorised by that government agency or its representatives.\n\n> Register means the National Self-exclusion Register kept under section 61HA of the Act.\n\n> request for access by a licensed interactive wagering service provider means a request to the Register operator under subsection 61NC(1) of the Act.\n\n> request for access by a nominated support person means a request to the Register operator under subsection 61NE(1) of the Act.\n\n> request for access by a registered individual means a request to the Register operator under subsection 61ND(1) of the Act.\n\n> responsible gambling page means a page on a licensed interactive wagering service provider’s website that outlines the provider’s policies and procedures in relation to responsible gambling practices.\n\n> SMS means short message service.\n\n> voice call has the meaning given to that term in subsection 8AA(3) of the Act.\n\n> Note: A number of other expressions used in these Rules are defined in various sections of the Act, including the following:\n\n    (a) bet (section 4 of the Act);\n    (b) electronic message (section 61GE of the Act);\n    (c) former nominated support person (subsection 61JI(4) of the Act);\n    (d) levy (section 61GB of the Act);\n    (e) licensed interactive wagering service (section 61GB of the Act);\n    (f) licensed interactive wagering service provider (section 61GB of the Act);\n    (g) name (section 61GB of the Act);\n    (h) National Self-exclusion Register (section 61GB of the Act);\n    (i) nominated support person (section 61GB of the Act);\n    (j) registered individual (section 61GB of the Act);\n    (k) Register operator (subsection 61HA(1) of the Act);\n    (l) Register rules (section 61GB of the Act);\n    (m) regulated electronic message (section 61GF of the Act); and\n    (n) send (section 61GB of the Act).\n\n#### 5 References to other instruments\n\n  In these Rules, unless the contrary intention appears:\n    (a) a reference to any other legislative instrument is a reference to that other legislative instrument as in force from time to time; and\n    (b) a reference to any other kind of instrument is a reference to that other instrument as in force at the commencement of these Rules.\n\n> Note 1: For references to Commonwealth Acts, see section 10 of the Acts Interpretation Act 1901; and see also subsection 13(1) of the Legislation Act 2003 for the application of the Acts Interpretation Act 1901 to legislative instruments.\n\n> Note 2: All Commonwealth Acts and legislative instruments are registered on the Federal Register of Legislation.\n\n  \n\n#### Part 2—The Register\n\n#### 6 Name of the Register\n\n  The Register will also be known as BetStop.\n\n  \n\n#### Part 3—Applications to the Register operator\n\n#### 7 Applications\n\n  The following applications may be made to the Register operator via the BetStop website or by telephone using the BetStop telephone number:\n\n> (a) an application to register made under subsection 61JA(1) of the Act;\n\n> (b) an application to extend the duration of registration made by a registered individual under subsection 61JG(1) of the Act;\n\n> (c) an application to nominate a new nominated support person made by a registered individual under section 14;\n\n> (d) an application to remove a nominated support person made by a registered individual, or by the relevant nominated support person, under subsection 15(1);\n\n> (e) an application to update information in an entry in the Register made under section 17 by:\n\n> (i) a registered individual relating to information about that individual; or\n\n> (ii) a nominated support person relating to information about that person;\n\n> (f) an application to correct an entry made by a registered individual or by a nominated support person under section 18; and\n\n> (g) an application to deregister made by a registered individual under subsection 61JK(1) of the Act.\n\n  Note 1: The ACMA and the Register operator are required to comply with the Privacy Act 1988.\n  Note 2: No fee is payable for making an application referred to in section 7.\n\n#### 8 Information required to be included in an application to register\n\n  (1) An application to register must include the following information relating to the applicant:\n  (a) their name;\n  (b) their contact details;\n  (c) their date of birth;\n  (d) their residential address including postcode; and\n  (e) any information required by the Register operator to verify the identity of the person making the application for the purpose of section 9.\n  Note: Subsection 61JA of the Act sets out other information that must be included in an application.\n  (2) If subsection 61JA(7) of the Act applies, an application to register must include:\n  (a) the name and email address of each other individual nominated to be a nominated support person of the applicant; and\n  (b) a statement from the registered individual that they consent to the Register operator notifying each other individual nominated to be a nominated support person of the applicant of the information, if any, referred to in section 12.\n  Note: An application may include a maximum of 5 other individuals nominated to be a nominated support person under subsection 61JA(7) of the Act.\n\n#### 9 Applicable identification procedure\n\n  (1) Subject to subsection (3), where the Register operator receives an application to register, it must verify the information provided by the applicant under subsection 8(1) in accordance with the procedure specified in subsection (2) to confirm that the:\n  (a) person making the application is who they claim to be; and\n  (b) information provided in their application is accurate.\n  (2) Subject to subsection (3), the Register operator must verify the information provided by the applicant under subsection 8(1) using:\n  (a) a government online verification service; and\n  (b) a unique verification code which is sent via SMS message to the digital mobile number associated with the applicant; and\n  (c) a unique verification code or unique link which is sent via email to the email address associated with the applicant.\n  (3) Subsections (1) and (2) do not apply in the circumstances set out in subsections 61JB(2) and 61JB(3) of the Act.\n\n#### 10 Information prescribed to be included in an application to nominate a new nominated support person\n\n    An application to nominate a new nominated support person must include:\n  (a) the name and email address of each other individual nominated to be a new nominated support person of the applicant; and\n    (b) a statement from the registered individual that they consent to the Register operator notifying each other individual nominated to be a nominated support person of the applicant of the matters identified in subsection 14(2).\n\n#### Part 4—Register operator processes - entries in the Register\n\n#### 11 Timeframes for making an entry\n\n  The Register operator must take reasonable steps to register the relevant individual under paragraph 61JC(1)(c) of the Act as soon as practicable, and in any event within one hour, after taking any steps required under paragraph 61JC(1)(b) of the Act.\n\n#### 12 Information prescribed to be included in an entry\n\n  (1) An entry must include the information provided in the application for registration under paragraphs 8(1)(a) to (d).\n  Note: Subsection 61JC(2) of the Act sets out other relevant information an entry must include.\n  (2) If paragraph 61JC(2)(b) of the Act applies, an entry must also include the email address included in the application for registration under paragraph 8(2)(a).\n\n#### 13 Requirement to notify nominated support person after registration\n\nIf subsection 61JC(3) of the Act applies, the Register operator must also notify the other individual of:\n\n  (a) the information that has been included in the registered individual’s entry that relates to that other individual; and\n  (b) the duration of the registered individual’s self-exclusion period.\n  Note 1: The Register operator is required to notify the other individual of the information set out in paragraph 61JC(3)(a) of the Act and the other information prescribed for the purpose of subparagraph 61JC(3)(a)(iii) of the Act as soon as practicable after registering the relevant individual.\n\n> Note 2: Where the Register operator collects personal information about an individual, it is required to notify or make the individual aware of certain matters relating to the collection of personal information in accordance with Australian Privacy Principle 5 in Schedule 1 to the Privacy Act 1988.\n\n#### 14 Variation of entry - new nominated support person\n\n(1) If the Register operator receives an application to nominate a new nominated support person made in accordance with section 7, the Register operator is authorised to vary the registered individual’s entry by including:\n\n(a) a statement to the effect that another individual is a nominated support person of the registered individual; and\n\n  (b) the email address of the other individual nominated to be a nominated support person of the registered individual.\n  Note: The Register operator must not vary an entry if doing so would result in the registered individual having more than 5 nominated support persons: see subsection 61JI(6) of the Act.\n\n(2) If an entry is varied under subsection (1), the Register operator must notify the other individual of:\n\n  (a) the information that has been included in the registered individual’s entry that relates to that other individual; and\n\n> (b) the duration of the registered individual’s self-exclusion period.\n\n> Note: Where the Register operator collects personal information about an individual it is required to notify or make the individual aware of certain matters relating to the collection of personal information in accordance with Australian Privacy Principle 5 in Schedule 1 to the Privacy Act 1988.\n\n  (3) The Register operator must notify the other individual under subsection (2) as soon as practicable after the relevant individual becomes a nominated support person of the registered individual.\n  Note: Where an entry has been varied under subsection 14(1) of these Rules, subsection 61JI(2) of the Act provides that the Register operator must notify:\n  (a) the relevant individual that they have become a nominated support person of the registered individual; and\n  (b) do so as soon as practicable after the relevant individual becomes a nominated support person of the registered individual.\n  (4) If an entry is varied under subsection (1), the Register operator must notify the registered individual that their entry has been varied to include the new nominated support person as soon as practicable after varying the entry.\n\n#### 15 Variation of entry – ceasing to be a nominated support person\n\n(1) If the Register operator receives an application to remove a nominated support person made in accordance with section 7, the Register operator is authorised to vary the registered individual’s entry to delete:\n\n(a) a statement to the effect that the other individual is a nominated support person of the registered individual; and\n\n  (b) any information relating to that nominated support person.\n  Note: Where an entry has been varied under subsection 14(1) of these Rules, subsection 61JI(4) of the Act provides that the Register operator must notify the former nominated support person of the cessation and do so as soon as practicable after the cessation.\n  (2) For the purpose of subsection (1), the Register operator must vary the registered individual’s entry as soon as practicable after receiving the application to remove the nominated support person.\n  (3) If an entry is varied under subsection (1), the Register operator must notify the registered individual that the other individual has ceased to be a nominated support person as soon as practicable after the entry is varied.\n\n#### 16 Variation of entry – death of a nominated support person\n\n(1) If the Register operator becomes aware that a nominated support person has died, the Register operator must vary the registered individual’s entry by deleting:\n\n(a) the statement to the effect that the other individual is a nominated support person of the registered individual; and\n\n  (b) any information relating to the nominated support person.\n  (2) The Register operator must vary the registered individual’s entry under subsection (1) as soon as practicable after becoming aware that the nominated support person has died.\n\n#### 17 Variation of entry – update information\n\n(1) If the Register operator receives an application to update information from a registered individual and is satisfied that:\n\n(a) the application was made in accordance with section 7; and\n\n(b) the updated information is accurate,\n\nthe Register operator must vary the registered individual’s entry to update the relevant information set out in the application and do so as soon as practicable after being satisfied of the matters in paragraphs (a) and (b).\n\n  (2) The Register operator may satisfy itself of the accuracy of the updated information under paragraph (1)(b) in a manner that it sees fit.\n  (3) If an entry is varied under subsection (1), the Register operator must notify the registered individual that the entry has been varied as soon as practicable after varying the entry.\n\n(4) If the Register operator receives an application to update information from a nominated support person made in accordance with section 7, the Register operator must:\n\n(a) vary the information that relates to the nominated support person in the entry that is identified in the application for the update; and\n\n(b) do so as soon as practicable after receiving the application.\n\n  (5) If an entry is varied under subsection (4), the Register operator must notify the nominated support person that the entry has been varied as soon as practicable after varying the entry.\n\n#### 18 Correction of entries\n\n(1) If the Register operator receives an application to correct an entry from a registered individual and is satisfied that:\n\n(a) the application was made in accordance with section 7; and\n\n(b) the corrected information is accurate,\n\nthe Register operator must:\n\n(c) correct any inaccurate information in the registered individual’s entry that is identified in the application; and\n\n(d) do so as soon as practicable after being satisfied of the matters in paragraphs (a) and (b).\n\n  (2) The Register operator may satisfy itself of the accuracy of the corrected information under paragraph (1)(b) in a manner that it sees fit.\n  (3) If an entry is corrected under subsection (1), the Register operator must notify the registered individual that the entry has been corrected as soon as practicable after correcting the entry.\n\n(4) If the Register operator receives an application to correct an entry from a nominated support person made in accordance with section 7, the Register operator must:\n\n(a) correct information that relates to the nominated support person in the entry that is identified as incorrect in the application; and\n\n(b) do so as soon as practicable after receiving the application.\n\nNote: The Register operator may also be required to correct personal information held on the Register under the Privacy Act 1998 and the Freedom of Information Act 1982.\n\n  (5) If an entry is corrected under subsection (4), the Register operator must notify the nominated support person that the entry has been corrected as soon as practicable after correcting the entry.\n\n  \n\nPart 5—Access to the Register – registered individuals and nominated support persons\n\n#### 19 Requests for access\n\n  A request for access by a registered individual and a request for access by a nominated support person may be made to the Register operator via the BetStop website or by telephone using the BetStop telephone number.\n  Note: The ACMA and the Register operator are required to comply with the Privacy Act 1988.\n\n#### 20 Obligations on Register operator to comply with request for access\n\n  (1) Where the Register operator receives a request referred to in section 19 it must take reasonable steps to verify the information provided by the requestor to confirm that the person making the request is who they claim to be.\n\n(2) The Register operator may comply with a request referred to in section 19 in such manner as it sees fit and must do so as soon as practicable after the verification referred to in subsection (1).\n\n  \n\n#### Part 6—Complaints Management\n\n#### 21 Register operator procedures for dealing with complaints about the administration or operation of the Register\n\n(1) A person may make a complaint about the administration or operation of the Register to the Register operator via the BetStop website or by telephone using the BetStop telephone number.\n\n(2) Where a complaint referred to in subsection (1) is received, the Register operator must:\n\n(a) acknowledge that it has received the complaint in writing to the complainant within 3 business days after receiving the complaint; and\n\n(b) provide a written response to the complainant within 28 days after receiving the complaint setting out how the complaint was investigated and the outcome of the investigation.\n\n(3) If a complainant is dissatisfied with the outcome of an investigation notified under paragraph (2)(b), they may request the Register operator to review the investigation.\n\n(4) Where a request referred to in subsection (3) is received, the Register operator must:\n\n(a) acknowledge in writing to the complainant that it has received the request within 3 business days after receiving the request; and\n\n(b) provide a written response to the complainant within 28 days after receiving the request setting out how the request was reviewed and the outcome of the review.\n\n(5) If a complainant is dissatisfied with the outcome of a review notified under paragraph (4)(b), they may request the Register operator to transfer the matter to the ACMA for further consideration.\n\n  Note: The Register operator must refer a complaint made under subsection 61QB(2) of the Act about alleged contraventions of Part 7B of the Act or these Rules to the ACMA.\n\n  \n\n#### Part 7—Licensed interactive wagering service providers – access, notifications and promotion\n\n#### 22 Request for access by licensed interactive wagering service provider\n\n  (1) A request for access by a licensed interactive wagering service provider must:\n  (a) be made to the Register operator via the application programming interface operated by the Register operator; and\n  (b) for each individual covered by the request, include the following information relating to the individual:\n  (i) name;\n  (ii) contact details;\n  (iii) date of birth; and\n  (iv) residential postcode.\n\n#### 23 Obligations on Register operator to comply with a request for access by licensed interactive wagering service provider\n\n    (1) After receiving a request for access by a licensed interactive wagering service provider, the Register operator must take reasonable steps to comply with the request by sending the notification in subsection (2) to that provider as soon as practicable, and in any event:\n\n(a) within one second, where the request covers one individual; or\n\n(b) within 15 minutes, where the request covers more than one individual.\n\n(2) The Register operator must comply with a request for access by a licensed interactive wagering service provider via the application programming interface operated by the Register operator, and send a notification to the provider advising, in relation to each individual covered by the request, that:\n\n  (a) the individual is a registered individual as at the time the request was made;\n  (b) the individual is not a registered individual as at the time the request was made; or\n  (c) there is an error and it is unknown whether the individual is a registered individual as at the time the request was made,\n\nwhichever is applicable.\n\n#### 24 Notifications where current or prospective customer is a registered individual\n\n(1) If a licensed interactive wagering service provider is informed by the Register operator that a current customer is a registered individual, the provider must:\n\n(a) inform the individual that the provider has been advised by the Register operator that the customer is registered on BetStop; and\n\n(b) inform the individual that the provider is prevented from providing licensed interactive wagering services to the customer; and\n\n(c) inform the individual that their licensed interactive wagering service account with the provider will be closed in accordance with section 61MB or section 61MC of the Act (whichever is applicable), and that any credit in the account will be refunded to them under section 61MC (if applicable); and\n\n(d) provide the individual with information about relevant available support services,\n\nas soon as practicable after being so informed.\n\n  Note: Licensed interactive wagering service providers have various obligations relating to the closure of an account where an individual becomes a registered individual, which are set out in sections 61MB and 61MC of the Act.\n\n(2) If a licensed interactive wagering service provider is informed by the Register operator that a prospective customer is a registered individual, the provider must:\n\n(a) inform the individual that they are registered on BetStop; and\n\n(b) inform the individual that they cannot open a new licensed interactive wagering service account; and\n\n(c) provide the individual with information about relevant available support services,\n\nas soon as practicable after being so informed.\n\n#### 25 Promoting the Register to customers\n\n(1) Where a licensed interactive wagering service provider operates a website or an app in connection with its licensed interactive wagering services, it must, at a minimum, include:\n\n(a) reference to BetStop;\n\n(b) a statement to the effect that BetStop is the national self-exclusion register; and\n\n(c) a hyperlink to the BetStop website,\n\non:\n\n(d) the home page; and\n\n(e) responsible gambling pages; and\n\n(f) other pages promoting the provider’s self-exclusion service, if any,\n\nof that website or app.\n\n(2) The information referred to in paragraphs (1)(a), (b) and (c) must be:\n\n  (a) prominently displayed;\n  (b) clear and legible;\n  (c) in a font size consistent with other text on the page; and\n  (d) positioned in close proximity to information about other responsible gambling or consumer protection measures.\n\n(3) Where a licensed interactive wagering service provider sends a regulated electronic message, it must, at a minimum, include the information identified in paragraphs (1)(a), (b) and (c).\n\n(4) Where a regulated electronic message referred to in subsection (3) is sent via SMS message, the message will comply with the requirements of that subsection if it contains a hyperlink to a separate webpage that includes the information referred to in paragraphs (1)(a), (b) and (c).\n\n(5) Where a licensed interactive wagering service provider provides customers with activity statements, it must, at a minimum, include the information identified in paragraphs (1)(a), (b) and (c).\n\n  (6) Where a licensed interactive wagering service provider receives a voice call or electronic message from a customer to discuss:\n\n(a) placing limits or controls on their gambling;\n\n(b) responsible gambling options, including self-exclusion; or\n\n(c) general assistance with problem gambling behaviour,\n\nit must:\n\n(d) inform the customer of the existence of BetStop; and\n\n(e) provide them with the BetStop telephone number and the BetStop website address,\n\nas soon as practicable after receiving the voice call or electronic message.\n\n  Note 1: The requirements in this section are made for the purpose of subsections 61JP(1) and (2) of the Act.\n  Note 2: It is an offence under subsection 61JP(3) of the Act to engage in conduct that contravenes Register rules made for the purpose of subsections 61JP(1) or (2) of the Act.","sortOrder":6},{"sectionNumber":"6","sectionType":"section","heading":"Name of the Register","content":"#### 6 Name of the Register\n\n  The Register will also be known as BetStop.","sortOrder":7},{"sectionNumber":"Part 3","sectionType":"section","heading":"Applications to the Register operator","content":"#### Part 1—Preliminary\n\n#### 1 Name\n\n  These are the Interactive Gambling (National Self-exclusion Register) Register Rules 2022.\n\n#### 2 Commencement\n\n  These Rules commence at the start of the day fixed by Proclamation for the purposes of subsection 61GC(1) of the Interactive Gambling Act 2001.\n\n> Note: The Federal Register of Legislation may be accessed free of charge at [www.legislation.gov.au](http://www.legislation.gov.au).\n\n#### 3 Authority\n\n  These Rules are made under subsection 61QH(1) of the Interactive Gambling Act 2001.\n\n#### 4 Definitions\n\n  In these Rules:\n\n> ACMA means the Australian Communications and Media Authority.\n\n> Act means the Interactive Gambling Act 2001.\n\n> activity statement means a statement prepared by a licensed interactive wagering service provider that gives customer information about each bet, wins, and losses among other matters.\n\n> application to correct an entry means an application referred to in paragraph 7(f).\n\n> application to deregister means an application referred to in paragraph 7(g).\n\n> application to extend the duration of registration means an application referred to in paragraph 7(b).\n\n> application to nominate a new nominated support person means an application referred to in paragraph 7(c).\n\n> application to register means an application referred to in paragraph 7(a).\n\n> application to remove a nominated support person means an application referred to in paragraph 7(d).\n\n> application to update information means an application referred to in paragraph 7(e).\n\n> BetStop means the name specified in section 6 for the purpose of subsection 61HA(2) of the Act.\n\n> BetStop telephone number means the telephone number: 1800 238 786.\n\n> BetStop website means the website: www.betstop.gov.au.\n\n> business day means a day that is not a Saturday, a Sunday or a public holiday in the place concerned.\n\n> contact details means:\n\n  (a) one or more email addresses; and\n\n> (b) one or more digital mobile numbers.\n\n> digital mobile number has the same meaning as in the Telecommunications Numbering Plan 2015.\n\n> entry means a registered individual’s entry in the Register made by the Register operator under paragraph 61JC(1)(c) of the Act.\n\n> government online verification service means an online service which allows users of that service to confirm the validity of information recorded on certain identification documents against the databases of the government agency that issued the relevant identification documents, in a manner authorised by that government agency or its representatives.\n\n> Register means the National Self-exclusion Register kept under section 61HA of the Act.\n\n> request for access by a licensed interactive wagering service provider means a request to the Register operator under subsection 61NC(1) of the Act.\n\n> request for access by a nominated support person means a request to the Register operator under subsection 61NE(1) of the Act.\n\n> request for access by a registered individual means a request to the Register operator under subsection 61ND(1) of the Act.\n\n> responsible gambling page means a page on a licensed interactive wagering service provider’s website that outlines the provider’s policies and procedures in relation to responsible gambling practices.\n\n> SMS means short message service.\n\n> voice call has the meaning given to that term in subsection 8AA(3) of the Act.\n\n> Note: A number of other expressions used in these Rules are defined in various sections of the Act, including the following:\n\n    (a) bet (section 4 of the Act);\n    (b) electronic message (section 61GE of the Act);\n    (c) former nominated support person (subsection 61JI(4) of the Act);\n    (d) levy (section 61GB of the Act);\n    (e) licensed interactive wagering service (section 61GB of the Act);\n    (f) licensed interactive wagering service provider (section 61GB of the Act);\n    (g) name (section 61GB of the Act);\n    (h) National Self-exclusion Register (section 61GB of the Act);\n    (i) nominated support person (section 61GB of the Act);\n    (j) registered individual (section 61GB of the Act);\n    (k) Register operator (subsection 61HA(1) of the Act);\n    (l) Register rules (section 61GB of the Act);\n    (m) regulated electronic message (section 61GF of the Act); and\n    (n) send (section 61GB of the Act).\n\n#### 5 References to other instruments\n\n  In these Rules, unless the contrary intention appears:\n    (a) a reference to any other legislative instrument is a reference to that other legislative instrument as in force from time to time; and\n    (b) a reference to any other kind of instrument is a reference to that other instrument as in force at the commencement of these Rules.\n\n> Note 1: For references to Commonwealth Acts, see section 10 of the Acts Interpretation Act 1901; and see also subsection 13(1) of the Legislation Act 2003 for the application of the Acts Interpretation Act 1901 to legislative instruments.\n\n> Note 2: All Commonwealth Acts and legislative instruments are registered on the Federal Register of Legislation.\n\n  \n\n#### Part 2—The Register\n\n#### 6 Name of the Register\n\n  The Register will also be known as BetStop.\n\n  \n\n#### Part 3—Applications to the Register operator\n\n#### 7 Applications\n\n  The following applications may be made to the Register operator via the BetStop website or by telephone using the BetStop telephone number:\n\n> (a) an application to register made under subsection 61JA(1) of the Act;\n\n> (b) an application to extend the duration of registration made by a registered individual under subsection 61JG(1) of the Act;\n\n> (c) an application to nominate a new nominated support person made by a registered individual under section 14;\n\n> (d) an application to remove a nominated support person made by a registered individual, or by the relevant nominated support person, under subsection 15(1);\n\n> (e) an application to update information in an entry in the Register made under section 17 by:\n\n> (i) a registered individual relating to information about that individual; or\n\n> (ii) a nominated support person relating to information about that person;\n\n> (f) an application to correct an entry made by a registered individual or by a nominated support person under section 18; and\n\n> (g) an application to deregister made by a registered individual under subsection 61JK(1) of the Act.\n\n  Note 1: The ACMA and the Register operator are required to comply with the Privacy Act 1988.\n  Note 2: No fee is payable for making an application referred to in section 7.\n\n#### 8 Information required to be included in an application to register\n\n  (1) An application to register must include the following information relating to the applicant:\n  (a) their name;\n  (b) their contact details;\n  (c) their date of birth;\n  (d) their residential address including postcode; and\n  (e) any information required by the Register operator to verify the identity of the person making the application for the purpose of section 9.\n  Note: Subsection 61JA of the Act sets out other information that must be included in an application.\n  (2) If subsection 61JA(7) of the Act applies, an application to register must include:\n  (a) the name and email address of each other individual nominated to be a nominated support person of the applicant; and\n  (b) a statement from the registered individual that they consent to the Register operator notifying each other individual nominated to be a nominated support person of the applicant of the information, if any, referred to in section 12.\n  Note: An application may include a maximum of 5 other individuals nominated to be a nominated support person under subsection 61JA(7) of the Act.\n\n#### 9 Applicable identification procedure\n\n  (1) Subject to subsection (3), where the Register operator receives an application to register, it must verify the information provided by the applicant under subsection 8(1) in accordance with the procedure specified in subsection (2) to confirm that the:\n  (a) person making the application is who they claim to be; and\n  (b) information provided in their application is accurate.\n  (2) Subject to subsection (3), the Register operator must verify the information provided by the applicant under subsection 8(1) using:\n  (a) a government online verification service; and\n  (b) a unique verification code which is sent via SMS message to the digital mobile number associated with the applicant; and\n  (c) a unique verification code or unique link which is sent via email to the email address associated with the applicant.\n  (3) Subsections (1) and (2) do not apply in the circumstances set out in subsections 61JB(2) and 61JB(3) of the Act.\n\n#### 10 Information prescribed to be included in an application to nominate a new nominated support person\n\n    An application to nominate a new nominated support person must include:\n  (a) the name and email address of each other individual nominated to be a new nominated support person of the applicant; and\n    (b) a statement from the registered individual that they consent to the Register operator notifying each other individual nominated to be a nominated support person of the applicant of the matters identified in subsection 14(2).\n\n#### Part 4—Register operator processes - entries in the Register\n\n#### 11 Timeframes for making an entry\n\n  The Register operator must take reasonable steps to register the relevant individual under paragraph 61JC(1)(c) of the Act as soon as practicable, and in any event within one hour, after taking any steps required under paragraph 61JC(1)(b) of the Act.\n\n#### 12 Information prescribed to be included in an entry\n\n  (1) An entry must include the information provided in the application for registration under paragraphs 8(1)(a) to (d).\n  Note: Subsection 61JC(2) of the Act sets out other relevant information an entry must include.\n  (2) If paragraph 61JC(2)(b) of the Act applies, an entry must also include the email address included in the application for registration under paragraph 8(2)(a).\n\n#### 13 Requirement to notify nominated support person after registration\n\nIf subsection 61JC(3) of the Act applies, the Register operator must also notify the other individual of:\n\n  (a) the information that has been included in the registered individual’s entry that relates to that other individual; and\n  (b) the duration of the registered individual’s self-exclusion period.\n  Note 1: The Register operator is required to notify the other individual of the information set out in paragraph 61JC(3)(a) of the Act and the other information prescribed for the purpose of subparagraph 61JC(3)(a)(iii) of the Act as soon as practicable after registering the relevant individual.\n\n> Note 2: Where the Register operator collects personal information about an individual, it is required to notify or make the individual aware of certain matters relating to the collection of personal information in accordance with Australian Privacy Principle 5 in Schedule 1 to the Privacy Act 1988.\n\n#### 14 Variation of entry - new nominated support person\n\n(1) If the Register operator receives an application to nominate a new nominated support person made in accordance with section 7, the Register operator is authorised to vary the registered individual’s entry by including:\n\n(a) a statement to the effect that another individual is a nominated support person of the registered individual; and\n\n  (b) the email address of the other individual nominated to be a nominated support person of the registered individual.\n  Note: The Register operator must not vary an entry if doing so would result in the registered individual having more than 5 nominated support persons: see subsection 61JI(6) of the Act.\n\n(2) If an entry is varied under subsection (1), the Register operator must notify the other individual of:\n\n  (a) the information that has been included in the registered individual’s entry that relates to that other individual; and\n\n> (b) the duration of the registered individual’s self-exclusion period.\n\n> Note: Where the Register operator collects personal information about an individual it is required to notify or make the individual aware of certain matters relating to the collection of personal information in accordance with Australian Privacy Principle 5 in Schedule 1 to the Privacy Act 1988.\n\n  (3) The Register operator must notify the other individual under subsection (2) as soon as practicable after the relevant individual becomes a nominated support person of the registered individual.\n  Note: Where an entry has been varied under subsection 14(1) of these Rules, subsection 61JI(2) of the Act provides that the Register operator must notify:\n  (a) the relevant individual that they have become a nominated support person of the registered individual; and\n  (b) do so as soon as practicable after the relevant individual becomes a nominated support person of the registered individual.\n  (4) If an entry is varied under subsection (1), the Register operator must notify the registered individual that their entry has been varied to include the new nominated support person as soon as practicable after varying the entry.\n\n#### 15 Variation of entry – ceasing to be a nominated support person\n\n(1) If the Register operator receives an application to remove a nominated support person made in accordance with section 7, the Register operator is authorised to vary the registered individual’s entry to delete:\n\n(a) a statement to the effect that the other individual is a nominated support person of the registered individual; and\n\n  (b) any information relating to that nominated support person.\n  Note: Where an entry has been varied under subsection 14(1) of these Rules, subsection 61JI(4) of the Act provides that the Register operator must notify the former nominated support person of the cessation and do so as soon as practicable after the cessation.\n  (2) For the purpose of subsection (1), the Register operator must vary the registered individual’s entry as soon as practicable after receiving the application to remove the nominated support person.\n  (3) If an entry is varied under subsection (1), the Register operator must notify the registered individual that the other individual has ceased to be a nominated support person as soon as practicable after the entry is varied.\n\n#### 16 Variation of entry – death of a nominated support person\n\n(1) If the Register operator becomes aware that a nominated support person has died, the Register operator must vary the registered individual’s entry by deleting:\n\n(a) the statement to the effect that the other individual is a nominated support person of the registered individual; and\n\n  (b) any information relating to the nominated support person.\n  (2) The Register operator must vary the registered individual’s entry under subsection (1) as soon as practicable after becoming aware that the nominated support person has died.\n\n#### 17 Variation of entry – update information\n\n(1) If the Register operator receives an application to update information from a registered individual and is satisfied that:\n\n(a) the application was made in accordance with section 7; and\n\n(b) the updated information is accurate,\n\nthe Register operator must vary the registered individual’s entry to update the relevant information set out in the application and do so as soon as practicable after being satisfied of the matters in paragraphs (a) and (b).\n\n  (2) The Register operator may satisfy itself of the accuracy of the updated information under paragraph (1)(b) in a manner that it sees fit.\n  (3) If an entry is varied under subsection (1), the Register operator must notify the registered individual that the entry has been varied as soon as practicable after varying the entry.\n\n(4) If the Register operator receives an application to update information from a nominated support person made in accordance with section 7, the Register operator must:\n\n(a) vary the information that relates to the nominated support person in the entry that is identified in the application for the update; and\n\n(b) do so as soon as practicable after receiving the application.\n\n  (5) If an entry is varied under subsection (4), the Register operator must notify the nominated support person that the entry has been varied as soon as practicable after varying the entry.\n\n#### 18 Correction of entries\n\n(1) If the Register operator receives an application to correct an entry from a registered individual and is satisfied that:\n\n(a) the application was made in accordance with section 7; and\n\n(b) the corrected information is accurate,\n\nthe Register operator must:\n\n(c) correct any inaccurate information in the registered individual’s entry that is identified in the application; and\n\n(d) do so as soon as practicable after being satisfied of the matters in paragraphs (a) and (b).\n\n  (2) The Register operator may satisfy itself of the accuracy of the corrected information under paragraph (1)(b) in a manner that it sees fit.\n  (3) If an entry is corrected under subsection (1), the Register operator must notify the registered individual that the entry has been corrected as soon as practicable after correcting the entry.\n\n(4) If the Register operator receives an application to correct an entry from a nominated support person made in accordance with section 7, the Register operator must:\n\n(a) correct information that relates to the nominated support person in the entry that is identified as incorrect in the application; and\n\n(b) do so as soon as practicable after receiving the application.\n\nNote: The Register operator may also be required to correct personal information held on the Register under the Privacy Act 1998 and the Freedom of Information Act 1982.\n\n  (5) If an entry is corrected under subsection (4), the Register operator must notify the nominated support person that the entry has been corrected as soon as practicable after correcting the entry.\n\n  \n\nPart 5—Access to the Register – registered individuals and nominated support persons\n\n#### 19 Requests for access\n\n  A request for access by a registered individual and a request for access by a nominated support person may be made to the Register operator via the BetStop website or by telephone using the BetStop telephone number.\n  Note: The ACMA and the Register operator are required to comply with the Privacy Act 1988.\n\n#### 20 Obligations on Register operator to comply with request for access\n\n  (1) Where the Register operator receives a request referred to in section 19 it must take reasonable steps to verify the information provided by the requestor to confirm that the person making the request is who they claim to be.\n\n(2) The Register operator may comply with a request referred to in section 19 in such manner as it sees fit and must do so as soon as practicable after the verification referred to in subsection (1).\n\n  \n\n#### Part 6—Complaints Management\n\n#### 21 Register operator procedures for dealing with complaints about the administration or operation of the Register\n\n(1) A person may make a complaint about the administration or operation of the Register to the Register operator via the BetStop website or by telephone using the BetStop telephone number.\n\n(2) Where a complaint referred to in subsection (1) is received, the Register operator must:\n\n(a) acknowledge that it has received the complaint in writing to the complainant within 3 business days after receiving the complaint; and\n\n(b) provide a written response to the complainant within 28 days after receiving the complaint setting out how the complaint was investigated and the outcome of the investigation.\n\n(3) If a complainant is dissatisfied with the outcome of an investigation notified under paragraph (2)(b), they may request the Register operator to review the investigation.\n\n(4) Where a request referred to in subsection (3) is received, the Register operator must:\n\n(a) acknowledge in writing to the complainant that it has received the request within 3 business days after receiving the request; and\n\n(b) provide a written response to the complainant within 28 days after receiving the request setting out how the request was reviewed and the outcome of the review.\n\n(5) If a complainant is dissatisfied with the outcome of a review notified under paragraph (4)(b), they may request the Register operator to transfer the matter to the ACMA for further consideration.\n\n  Note: The Register operator must refer a complaint made under subsection 61QB(2) of the Act about alleged contraventions of Part 7B of the Act or these Rules to the ACMA.\n\n  \n\n#### Part 7—Licensed interactive wagering service providers – access, notifications and promotion\n\n#### 22 Request for access by licensed interactive wagering service provider\n\n  (1) A request for access by a licensed interactive wagering service provider must:\n  (a) be made to the Register operator via the application programming interface operated by the Register operator; and\n  (b) for each individual covered by the request, include the following information relating to the individual:\n  (i) name;\n  (ii) contact details;\n  (iii) date of birth; and\n  (iv) residential postcode.\n\n#### 23 Obligations on Register operator to comply with a request for access by licensed interactive wagering service provider\n\n    (1) After receiving a request for access by a licensed interactive wagering service provider, the Register operator must take reasonable steps to comply with the request by sending the notification in subsection (2) to that provider as soon as practicable, and in any event:\n\n(a) within one second, where the request covers one individual; or\n\n(b) within 15 minutes, where the request covers more than one individual.\n\n(2) The Register operator must comply with a request for access by a licensed interactive wagering service provider via the application programming interface operated by the Register operator, and send a notification to the provider advising, in relation to each individual covered by the request, that:\n\n  (a) the individual is a registered individual as at the time the request was made;\n  (b) the individual is not a registered individual as at the time the request was made; or\n  (c) there is an error and it is unknown whether the individual is a registered individual as at the time the request was made,\n\nwhichever is applicable.\n\n#### 24 Notifications where current or prospective customer is a registered individual\n\n(1) If a licensed interactive wagering service provider is informed by the Register operator that a current customer is a registered individual, the provider must:\n\n(a) inform the individual that the provider has been advised by the Register operator that the customer is registered on BetStop; and\n\n(b) inform the individual that the provider is prevented from providing licensed interactive wagering services to the customer; and\n\n(c) inform the individual that their licensed interactive wagering service account with the provider will be closed in accordance with section 61MB or section 61MC of the Act (whichever is applicable), and that any credit in the account will be refunded to them under section 61MC (if applicable); and\n\n(d) provide the individual with information about relevant available support services,\n\nas soon as practicable after being so informed.\n\n  Note: Licensed interactive wagering service providers have various obligations relating to the closure of an account where an individual becomes a registered individual, which are set out in sections 61MB and 61MC of the Act.\n\n(2) If a licensed interactive wagering service provider is informed by the Register operator that a prospective customer is a registered individual, the provider must:\n\n(a) inform the individual that they are registered on BetStop; and\n\n(b) inform the individual that they cannot open a new licensed interactive wagering service account; and\n\n(c) provide the individual with information about relevant available support services,\n\nas soon as practicable after being so informed.\n\n#### 25 Promoting the Register to customers\n\n(1) Where a licensed interactive wagering service provider operates a website or an app in connection with its licensed interactive wagering services, it must, at a minimum, include:\n\n(a) reference to BetStop;\n\n(b) a statement to the effect that BetStop is the national self-exclusion register; and\n\n(c) a hyperlink to the BetStop website,\n\non:\n\n(d) the home page; and\n\n(e) responsible gambling pages; and\n\n(f) other pages promoting the provider’s self-exclusion service, if any,\n\nof that website or app.\n\n(2) The information referred to in paragraphs (1)(a), (b) and (c) must be:\n\n  (a) prominently displayed;\n  (b) clear and legible;\n  (c) in a font size consistent with other text on the page; and\n  (d) positioned in close proximity to information about other responsible gambling or consumer protection measures.\n\n(3) Where a licensed interactive wagering service provider sends a regulated electronic message, it must, at a minimum, include the information identified in paragraphs (1)(a), (b) and (c).\n\n(4) Where a regulated electronic message referred to in subsection (3) is sent via SMS message, the message will comply with the requirements of that subsection if it contains a hyperlink to a separate webpage that includes the information referred to in paragraphs (1)(a), (b) and (c).\n\n(5) Where a licensed interactive wagering service provider provides customers with activity statements, it must, at a minimum, include the information identified in paragraphs (1)(a), (b) and (c).\n\n  (6) Where a licensed interactive wagering service provider receives a voice call or electronic message from a customer to discuss:\n\n(a) placing limits or controls on their gambling;\n\n(b) responsible gambling options, including self-exclusion; or\n\n(c) general assistance with problem gambling behaviour,\n\nit must:\n\n(d) inform the customer of the existence of BetStop; and\n\n(e) provide them with the BetStop telephone number and the BetStop website address,\n\nas soon as practicable after receiving the voice call or electronic message.\n\n  Note 1: The requirements in this section are made for the purpose of subsections 61JP(1) and (2) of the Act.\n  Note 2: It is an offence under subsection 61JP(3) of the Act to engage in conduct that contravenes Register rules made for the purpose of subsections 61JP(1) or (2) of the Act.","sortOrder":8},{"sectionNumber":"7","sectionType":"section","heading":"Applications","content":"#### 7 Applications\n\n  The following applications may be made to the Register operator via the BetStop website or by telephone using the BetStop telephone number:\n\n> (a) an application to register made under subsection 61JA(1) of the Act;\n\n> (b) an application to extend the duration of registration made by a registered individual under subsection 61JG(1) of the Act;\n\n> (c) an application to nominate a new nominated support person made by a registered individual under section 14;\n\n> (d) an application to remove a nominated support person made by a registered individual, or by the relevant nominated support person, under subsection 15(1);\n\n> (e) an application to update information in an entry in the Register made under section 17 by:\n\n> (i) a registered individual relating to information about that individual; or\n\n> (ii) a nominated support person relating to information about that person;\n\n> (f) an application to correct an entry made by a registered individual or by a nominated support person under section 18; and\n\n> (g) an application to deregister made by a registered individual under subsection 61JK(1) of the Act.\n\n  Note 1: The ACMA and the Register operator are required to comply with the Privacy Act 1988.\n  Note 2: No fee is payable for making an application referred to in section 7.","sortOrder":9},{"sectionNumber":"8","sectionType":"section","heading":"Information required to be included in an application to register","content":"#### 8 Information required to be included in an application to register\n\n  (1) An application to register must include the following information relating to the applicant:\n  (a) their name;\n  (b) their contact details;\n  (c) their date of birth;\n  (d) their residential address including postcode; and\n  (e) any information required by the Register operator to verify the identity of the person making the application for the purpose of section 9.\n  Note: Subsection 61JA of the Act sets out other information that must be included in an application.\n  (2) If subsection 61JA(7) of the Act applies, an application to register must include:\n  (a) the name and email address of each other individual nominated to be a nominated support person of the applicant; and\n  (b) a statement from the registered individual that they consent to the Register operator notifying each other individual nominated to be a nominated support person of the applicant of the information, if any, referred to in section 12.\n  Note: An application may include a maximum of 5 other individuals nominated to be a nominated support person under subsection 61JA(7) of the Act.","sortOrder":10},{"sectionNumber":"9","sectionType":"section","heading":"Applicable identification procedure","content":"#### 9 Applicable identification procedure\n\n  (1) Subject to subsection (3), where the Register operator receives an application to register, it must verify the information provided by the applicant under subsection 8(1) in accordance with the procedure specified in subsection (2) to confirm that the:\n  (a) person making the application is who they claim to be; and\n  (b) information provided in their application is accurate.\n  (2) Subject to subsection (3), the Register operator must verify the information provided by the applicant under subsection 8(1) using:\n  (a) a government online verification service; and\n  (b) a unique verification code which is sent via SMS message to the digital mobile number associated with the applicant; and\n  (c) a unique verification code or unique link which is sent via email to the email address associated with the applicant.\n  (3) Subsections (1) and (2) do not apply in the circumstances set out in subsections 61JB(2) and 61JB(3) of the Act.","sortOrder":11},{"sectionNumber":"10","sectionType":"section","heading":"Information prescribed to be included in an application to nominate a new nominated support person","content":"#### 10 Information prescribed to be included in an application to nominate a new nominated support person\n\n    An application to nominate a new nominated support person must include:\n  (a) the name and email address of each other individual nominated to be a new nominated support person of the applicant; and\n    (b) a statement from the registered individual that they consent to the Register operator notifying each other individual nominated to be a nominated support person of the applicant of the matters identified in subsection 14(2).","sortOrder":12},{"sectionNumber":"Part 4","sectionType":"section","heading":"Register operator processes - entries in the Register","content":"#### Part 1—Preliminary\n\n#### 1 Name\n\n  These are the Interactive Gambling (National Self-exclusion Register) Register Rules 2022.\n\n#### 2 Commencement\n\n  These Rules commence at the start of the day fixed by Proclamation for the purposes of subsection 61GC(1) of the Interactive Gambling Act 2001.\n\n> Note: The Federal Register of Legislation may be accessed free of charge at [www.legislation.gov.au](http://www.legislation.gov.au).\n\n#### 3 Authority\n\n  These Rules are made under subsection 61QH(1) of the Interactive Gambling Act 2001.\n\n#### 4 Definitions\n\n  In these Rules:\n\n> ACMA means the Australian Communications and Media Authority.\n\n> Act means the Interactive Gambling Act 2001.\n\n> activity statement means a statement prepared by a licensed interactive wagering service provider that gives customer information about each bet, wins, and losses among other matters.\n\n> application to correct an entry means an application referred to in paragraph 7(f).\n\n> application to deregister means an application referred to in paragraph 7(g).\n\n> application to extend the duration of registration means an application referred to in paragraph 7(b).\n\n> application to nominate a new nominated support person means an application referred to in paragraph 7(c).\n\n> application to register means an application referred to in paragraph 7(a).\n\n> application to remove a nominated support person means an application referred to in paragraph 7(d).\n\n> application to update information means an application referred to in paragraph 7(e).\n\n> BetStop means the name specified in section 6 for the purpose of subsection 61HA(2) of the Act.\n\n> BetStop telephone number means the telephone number: 1800 238 786.\n\n> BetStop website means the website: www.betstop.gov.au.\n\n> business day means a day that is not a Saturday, a Sunday or a public holiday in the place concerned.\n\n> contact details means:\n\n  (a) one or more email addresses; and\n\n> (b) one or more digital mobile numbers.\n\n> digital mobile number has the same meaning as in the Telecommunications Numbering Plan 2015.\n\n> entry means a registered individual’s entry in the Register made by the Register operator under paragraph 61JC(1)(c) of the Act.\n\n> government online verification service means an online service which allows users of that service to confirm the validity of information recorded on certain identification documents against the databases of the government agency that issued the relevant identification documents, in a manner authorised by that government agency or its representatives.\n\n> Register means the National Self-exclusion Register kept under section 61HA of the Act.\n\n> request for access by a licensed interactive wagering service provider means a request to the Register operator under subsection 61NC(1) of the Act.\n\n> request for access by a nominated support person means a request to the Register operator under subsection 61NE(1) of the Act.\n\n> request for access by a registered individual means a request to the Register operator under subsection 61ND(1) of the Act.\n\n> responsible gambling page means a page on a licensed interactive wagering service provider’s website that outlines the provider’s policies and procedures in relation to responsible gambling practices.\n\n> SMS means short message service.\n\n> voice call has the meaning given to that term in subsection 8AA(3) of the Act.\n\n> Note: A number of other expressions used in these Rules are defined in various sections of the Act, including the following:\n\n    (a) bet (section 4 of the Act);\n    (b) electronic message (section 61GE of the Act);\n    (c) former nominated support person (subsection 61JI(4) of the Act);\n    (d) levy (section 61GB of the Act);\n    (e) licensed interactive wagering service (section 61GB of the Act);\n    (f) licensed interactive wagering service provider (section 61GB of the Act);\n    (g) name (section 61GB of the Act);\n    (h) National Self-exclusion Register (section 61GB of the Act);\n    (i) nominated support person (section 61GB of the Act);\n    (j) registered individual (section 61GB of the Act);\n    (k) Register operator (subsection 61HA(1) of the Act);\n    (l) Register rules (section 61GB of the Act);\n    (m) regulated electronic message (section 61GF of the Act); and\n    (n) send (section 61GB of the Act).\n\n#### 5 References to other instruments\n\n  In these Rules, unless the contrary intention appears:\n    (a) a reference to any other legislative instrument is a reference to that other legislative instrument as in force from time to time; and\n    (b) a reference to any other kind of instrument is a reference to that other instrument as in force at the commencement of these Rules.\n\n> Note 1: For references to Commonwealth Acts, see section 10 of the Acts Interpretation Act 1901; and see also subsection 13(1) of the Legislation Act 2003 for the application of the Acts Interpretation Act 1901 to legislative instruments.\n\n> Note 2: All Commonwealth Acts and legislative instruments are registered on the Federal Register of Legislation.\n\n  \n\n#### Part 2—The Register\n\n#### 6 Name of the Register\n\n  The Register will also be known as BetStop.\n\n  \n\n#### Part 3—Applications to the Register operator\n\n#### 7 Applications\n\n  The following applications may be made to the Register operator via the BetStop website or by telephone using the BetStop telephone number:\n\n> (a) an application to register made under subsection 61JA(1) of the Act;\n\n> (b) an application to extend the duration of registration made by a registered individual under subsection 61JG(1) of the Act;\n\n> (c) an application to nominate a new nominated support person made by a registered individual under section 14;\n\n> (d) an application to remove a nominated support person made by a registered individual, or by the relevant nominated support person, under subsection 15(1);\n\n> (e) an application to update information in an entry in the Register made under section 17 by:\n\n> (i) a registered individual relating to information about that individual; or\n\n> (ii) a nominated support person relating to information about that person;\n\n> (f) an application to correct an entry made by a registered individual or by a nominated support person under section 18; and\n\n> (g) an application to deregister made by a registered individual under subsection 61JK(1) of the Act.\n\n  Note 1: The ACMA and the Register operator are required to comply with the Privacy Act 1988.\n  Note 2: No fee is payable for making an application referred to in section 7.\n\n#### 8 Information required to be included in an application to register\n\n  (1) An application to register must include the following information relating to the applicant:\n  (a) their name;\n  (b) their contact details;\n  (c) their date of birth;\n  (d) their residential address including postcode; and\n  (e) any information required by the Register operator to verify the identity of the person making the application for the purpose of section 9.\n  Note: Subsection 61JA of the Act sets out other information that must be included in an application.\n  (2) If subsection 61JA(7) of the Act applies, an application to register must include:\n  (a) the name and email address of each other individual nominated to be a nominated support person of the applicant; and\n  (b) a statement from the registered individual that they consent to the Register operator notifying each other individual nominated to be a nominated support person of the applicant of the information, if any, referred to in section 12.\n  Note: An application may include a maximum of 5 other individuals nominated to be a nominated support person under subsection 61JA(7) of the Act.\n\n#### 9 Applicable identification procedure\n\n  (1) Subject to subsection (3), where the Register operator receives an application to register, it must verify the information provided by the applicant under subsection 8(1) in accordance with the procedure specified in subsection (2) to confirm that the:\n  (a) person making the application is who they claim to be; and\n  (b) information provided in their application is accurate.\n  (2) Subject to subsection (3), the Register operator must verify the information provided by the applicant under subsection 8(1) using:\n  (a) a government online verification service; and\n  (b) a unique verification code which is sent via SMS message to the digital mobile number associated with the applicant; and\n  (c) a unique verification code or unique link which is sent via email to the email address associated with the applicant.\n  (3) Subsections (1) and (2) do not apply in the circumstances set out in subsections 61JB(2) and 61JB(3) of the Act.\n\n#### 10 Information prescribed to be included in an application to nominate a new nominated support person\n\n    An application to nominate a new nominated support person must include:\n  (a) the name and email address of each other individual nominated to be a new nominated support person of the applicant; and\n    (b) a statement from the registered individual that they consent to the Register operator notifying each other individual nominated to be a nominated support person of the applicant of the matters identified in subsection 14(2).\n\n#### Part 4—Register operator processes - entries in the Register\n\n#### 11 Timeframes for making an entry\n\n  The Register operator must take reasonable steps to register the relevant individual under paragraph 61JC(1)(c) of the Act as soon as practicable, and in any event within one hour, after taking any steps required under paragraph 61JC(1)(b) of the Act.\n\n#### 12 Information prescribed to be included in an entry\n\n  (1) An entry must include the information provided in the application for registration under paragraphs 8(1)(a) to (d).\n  Note: Subsection 61JC(2) of the Act sets out other relevant information an entry must include.\n  (2) If paragraph 61JC(2)(b) of the Act applies, an entry must also include the email address included in the application for registration under paragraph 8(2)(a).\n\n#### 13 Requirement to notify nominated support person after registration\n\nIf subsection 61JC(3) of the Act applies, the Register operator must also notify the other individual of:\n\n  (a) the information that has been included in the registered individual’s entry that relates to that other individual; and\n  (b) the duration of the registered individual’s self-exclusion period.\n  Note 1: The Register operator is required to notify the other individual of the information set out in paragraph 61JC(3)(a) of the Act and the other information prescribed for the purpose of subparagraph 61JC(3)(a)(iii) of the Act as soon as practicable after registering the relevant individual.\n\n> Note 2: Where the Register operator collects personal information about an individual, it is required to notify or make the individual aware of certain matters relating to the collection of personal information in accordance with Australian Privacy Principle 5 in Schedule 1 to the Privacy Act 1988.\n\n#### 14 Variation of entry - new nominated support person\n\n(1) If the Register operator receives an application to nominate a new nominated support person made in accordance with section 7, the Register operator is authorised to vary the registered individual’s entry by including:\n\n(a) a statement to the effect that another individual is a nominated support person of the registered individual; and\n\n  (b) the email address of the other individual nominated to be a nominated support person of the registered individual.\n  Note: The Register operator must not vary an entry if doing so would result in the registered individual having more than 5 nominated support persons: see subsection 61JI(6) of the Act.\n\n(2) If an entry is varied under subsection (1), the Register operator must notify the other individual of:\n\n  (a) the information that has been included in the registered individual’s entry that relates to that other individual; and\n\n> (b) the duration of the registered individual’s self-exclusion period.\n\n> Note: Where the Register operator collects personal information about an individual it is required to notify or make the individual aware of certain matters relating to the collection of personal information in accordance with Australian Privacy Principle 5 in Schedule 1 to the Privacy Act 1988.\n\n  (3) The Register operator must notify the other individual under subsection (2) as soon as practicable after the relevant individual becomes a nominated support person of the registered individual.\n  Note: Where an entry has been varied under subsection 14(1) of these Rules, subsection 61JI(2) of the Act provides that the Register operator must notify:\n  (a) the relevant individual that they have become a nominated support person of the registered individual; and\n  (b) do so as soon as practicable after the relevant individual becomes a nominated support person of the registered individual.\n  (4) If an entry is varied under subsection (1), the Register operator must notify the registered individual that their entry has been varied to include the new nominated support person as soon as practicable after varying the entry.\n\n#### 15 Variation of entry – ceasing to be a nominated support person\n\n(1) If the Register operator receives an application to remove a nominated support person made in accordance with section 7, the Register operator is authorised to vary the registered individual’s entry to delete:\n\n(a) a statement to the effect that the other individual is a nominated support person of the registered individual; and\n\n  (b) any information relating to that nominated support person.\n  Note: Where an entry has been varied under subsection 14(1) of these Rules, subsection 61JI(4) of the Act provides that the Register operator must notify the former nominated support person of the cessation and do so as soon as practicable after the cessation.\n  (2) For the purpose of subsection (1), the Register operator must vary the registered individual’s entry as soon as practicable after receiving the application to remove the nominated support person.\n  (3) If an entry is varied under subsection (1), the Register operator must notify the registered individual that the other individual has ceased to be a nominated support person as soon as practicable after the entry is varied.\n\n#### 16 Variation of entry – death of a nominated support person\n\n(1) If the Register operator becomes aware that a nominated support person has died, the Register operator must vary the registered individual’s entry by deleting:\n\n(a) the statement to the effect that the other individual is a nominated support person of the registered individual; and\n\n  (b) any information relating to the nominated support person.\n  (2) The Register operator must vary the registered individual’s entry under subsection (1) as soon as practicable after becoming aware that the nominated support person has died.\n\n#### 17 Variation of entry – update information\n\n(1) If the Register operator receives an application to update information from a registered individual and is satisfied that:\n\n(a) the application was made in accordance with section 7; and\n\n(b) the updated information is accurate,\n\nthe Register operator must vary the registered individual’s entry to update the relevant information set out in the application and do so as soon as practicable after being satisfied of the matters in paragraphs (a) and (b).\n\n  (2) The Register operator may satisfy itself of the accuracy of the updated information under paragraph (1)(b) in a manner that it sees fit.\n  (3) If an entry is varied under subsection (1), the Register operator must notify the registered individual that the entry has been varied as soon as practicable after varying the entry.\n\n(4) If the Register operator receives an application to update information from a nominated support person made in accordance with section 7, the Register operator must:\n\n(a) vary the information that relates to the nominated support person in the entry that is identified in the application for the update; and\n\n(b) do so as soon as practicable after receiving the application.\n\n  (5) If an entry is varied under subsection (4), the Register operator must notify the nominated support person that the entry has been varied as soon as practicable after varying the entry.\n\n#### 18 Correction of entries\n\n(1) If the Register operator receives an application to correct an entry from a registered individual and is satisfied that:\n\n(a) the application was made in accordance with section 7; and\n\n(b) the corrected information is accurate,\n\nthe Register operator must:\n\n(c) correct any inaccurate information in the registered individual’s entry that is identified in the application; and\n\n(d) do so as soon as practicable after being satisfied of the matters in paragraphs (a) and (b).\n\n  (2) The Register operator may satisfy itself of the accuracy of the corrected information under paragraph (1)(b) in a manner that it sees fit.\n  (3) If an entry is corrected under subsection (1), the Register operator must notify the registered individual that the entry has been corrected as soon as practicable after correcting the entry.\n\n(4) If the Register operator receives an application to correct an entry from a nominated support person made in accordance with section 7, the Register operator must:\n\n(a) correct information that relates to the nominated support person in the entry that is identified as incorrect in the application; and\n\n(b) do so as soon as practicable after receiving the application.\n\nNote: The Register operator may also be required to correct personal information held on the Register under the Privacy Act 1998 and the Freedom of Information Act 1982.\n\n  (5) If an entry is corrected under subsection (4), the Register operator must notify the nominated support person that the entry has been corrected as soon as practicable after correcting the entry.\n\n  \n\nPart 5—Access to the Register – registered individuals and nominated support persons\n\n#### 19 Requests for access\n\n  A request for access by a registered individual and a request for access by a nominated support person may be made to the Register operator via the BetStop website or by telephone using the BetStop telephone number.\n  Note: The ACMA and the Register operator are required to comply with the Privacy Act 1988.\n\n#### 20 Obligations on Register operator to comply with request for access\n\n  (1) Where the Register operator receives a request referred to in section 19 it must take reasonable steps to verify the information provided by the requestor to confirm that the person making the request is who they claim to be.\n\n(2) The Register operator may comply with a request referred to in section 19 in such manner as it sees fit and must do so as soon as practicable after the verification referred to in subsection (1).\n\n  \n\n#### Part 6—Complaints Management\n\n#### 21 Register operator procedures for dealing with complaints about the administration or operation of the Register\n\n(1) A person may make a complaint about the administration or operation of the Register to the Register operator via the BetStop website or by telephone using the BetStop telephone number.\n\n(2) Where a complaint referred to in subsection (1) is received, the Register operator must:\n\n(a) acknowledge that it has received the complaint in writing to the complainant within 3 business days after receiving the complaint; and\n\n(b) provide a written response to the complainant within 28 days after receiving the complaint setting out how the complaint was investigated and the outcome of the investigation.\n\n(3) If a complainant is dissatisfied with the outcome of an investigation notified under paragraph (2)(b), they may request the Register operator to review the investigation.\n\n(4) Where a request referred to in subsection (3) is received, the Register operator must:\n\n(a) acknowledge in writing to the complainant that it has received the request within 3 business days after receiving the request; and\n\n(b) provide a written response to the complainant within 28 days after receiving the request setting out how the request was reviewed and the outcome of the review.\n\n(5) If a complainant is dissatisfied with the outcome of a review notified under paragraph (4)(b), they may request the Register operator to transfer the matter to the ACMA for further consideration.\n\n  Note: The Register operator must refer a complaint made under subsection 61QB(2) of the Act about alleged contraventions of Part 7B of the Act or these Rules to the ACMA.\n\n  \n\n#### Part 7—Licensed interactive wagering service providers – access, notifications and promotion\n\n#### 22 Request for access by licensed interactive wagering service provider\n\n  (1) A request for access by a licensed interactive wagering service provider must:\n  (a) be made to the Register operator via the application programming interface operated by the Register operator; and\n  (b) for each individual covered by the request, include the following information relating to the individual:\n  (i) name;\n  (ii) contact details;\n  (iii) date of birth; and\n  (iv) residential postcode.\n\n#### 23 Obligations on Register operator to comply with a request for access by licensed interactive wagering service provider\n\n    (1) After receiving a request for access by a licensed interactive wagering service provider, the Register operator must take reasonable steps to comply with the request by sending the notification in subsection (2) to that provider as soon as practicable, and in any event:\n\n(a) within one second, where the request covers one individual; or\n\n(b) within 15 minutes, where the request covers more than one individual.\n\n(2) The Register operator must comply with a request for access by a licensed interactive wagering service provider via the application programming interface operated by the Register operator, and send a notification to the provider advising, in relation to each individual covered by the request, that:\n\n  (a) the individual is a registered individual as at the time the request was made;\n  (b) the individual is not a registered individual as at the time the request was made; or\n  (c) there is an error and it is unknown whether the individual is a registered individual as at the time the request was made,\n\nwhichever is applicable.\n\n#### 24 Notifications where current or prospective customer is a registered individual\n\n(1) If a licensed interactive wagering service provider is informed by the Register operator that a current customer is a registered individual, the provider must:\n\n(a) inform the individual that the provider has been advised by the Register operator that the customer is registered on BetStop; and\n\n(b) inform the individual that the provider is prevented from providing licensed interactive wagering services to the customer; and\n\n(c) inform the individual that their licensed interactive wagering service account with the provider will be closed in accordance with section 61MB or section 61MC of the Act (whichever is applicable), and that any credit in the account will be refunded to them under section 61MC (if applicable); and\n\n(d) provide the individual with information about relevant available support services,\n\nas soon as practicable after being so informed.\n\n  Note: Licensed interactive wagering service providers have various obligations relating to the closure of an account where an individual becomes a registered individual, which are set out in sections 61MB and 61MC of the Act.\n\n(2) If a licensed interactive wagering service provider is informed by the Register operator that a prospective customer is a registered individual, the provider must:\n\n(a) inform the individual that they are registered on BetStop; and\n\n(b) inform the individual that they cannot open a new licensed interactive wagering service account; and\n\n(c) provide the individual with information about relevant available support services,\n\nas soon as practicable after being so informed.\n\n#### 25 Promoting the Register to customers\n\n(1) Where a licensed interactive wagering service provider operates a website or an app in connection with its licensed interactive wagering services, it must, at a minimum, include:\n\n(a) reference to BetStop;\n\n(b) a statement to the effect that BetStop is the national self-exclusion register; and\n\n(c) a hyperlink to the BetStop website,\n\non:\n\n(d) the home page; and\n\n(e) responsible gambling pages; and\n\n(f) other pages promoting the provider’s self-exclusion service, if any,\n\nof that website or app.\n\n(2) The information referred to in paragraphs (1)(a), (b) and (c) must be:\n\n  (a) prominently displayed;\n  (b) clear and legible;\n  (c) in a font size consistent with other text on the page; and\n  (d) positioned in close proximity to information about other responsible gambling or consumer protection measures.\n\n(3) Where a licensed interactive wagering service provider sends a regulated electronic message, it must, at a minimum, include the information identified in paragraphs (1)(a), (b) and (c).\n\n(4) Where a regulated electronic message referred to in subsection (3) is sent via SMS message, the message will comply with the requirements of that subsection if it contains a hyperlink to a separate webpage that includes the information referred to in paragraphs (1)(a), (b) and (c).\n\n(5) Where a licensed interactive wagering service provider provides customers with activity statements, it must, at a minimum, include the information identified in paragraphs (1)(a), (b) and (c).\n\n  (6) Where a licensed interactive wagering service provider receives a voice call or electronic message from a customer to discuss:\n\n(a) placing limits or controls on their gambling;\n\n(b) responsible gambling options, including self-exclusion; or\n\n(c) general assistance with problem gambling behaviour,\n\nit must:\n\n(d) inform the customer of the existence of BetStop; and\n\n(e) provide them with the BetStop telephone number and the BetStop website address,\n\nas soon as practicable after receiving the voice call or electronic message.\n\n  Note 1: The requirements in this section are made for the purpose of subsections 61JP(1) and (2) of the Act.\n  Note 2: It is an offence under subsection 61JP(3) of the Act to engage in conduct that contravenes Register rules made for the purpose of subsections 61JP(1) or (2) of the Act.","sortOrder":13},{"sectionNumber":"11","sectionType":"section","heading":"Timeframes for making an entry","content":"#### 11 Timeframes for making an entry\n\n  The Register operator must take reasonable steps to register the relevant individual under paragraph 61JC(1)(c) of the Act as soon as practicable, and in any event within one hour, after taking any steps required under paragraph 61JC(1)(b) of the Act.","sortOrder":14},{"sectionNumber":"12","sectionType":"section","heading":"Information prescribed to be included in an entry","content":"#### 12 Information prescribed to be included in an entry\n\n  (1) An entry must include the information provided in the application for registration under paragraphs 8(1)(a) to (d).\n  Note: Subsection 61JC(2) of the Act sets out other relevant information an entry must include.\n  (2) If paragraph 61JC(2)(b) of the Act applies, an entry must also include the email address included in the application for registration under paragraph 8(2)(a).","sortOrder":15},{"sectionNumber":"13","sectionType":"section","heading":"Requirement to notify nominated support person after registration","content":"#### 13 Requirement to notify nominated support person after registration\n\nIf subsection 61JC(3) of the Act applies, the Register operator must also notify the other individual of:\n\n  (a) the information that has been included in the registered individual’s entry that relates to that other individual; and\n  (b) the duration of the registered individual’s self-exclusion period.\n  Note 1: The Register operator is required to notify the other individual of the information set out in paragraph 61JC(3)(a) of the Act and the other information prescribed for the purpose of subparagraph 61JC(3)(a)(iii) of the Act as soon as practicable after registering the relevant individual.\n\n> Note 2: Where the Register operator collects personal information about an individual, it is required to notify or make the individual aware of certain matters relating to the collection of personal information in accordance with Australian Privacy Principle 5 in Schedule 1 to the Privacy Act 1988.","sortOrder":16},{"sectionNumber":"14","sectionType":"section","heading":"Variation of entry - new nominated support person","content":"#### 14 Variation of entry - new nominated support person\n\n(1) If the Register operator receives an application to nominate a new nominated support person made in accordance with section 7, the Register operator is authorised to vary the registered individual’s entry by including:\n\n(a) a statement to the effect that another individual is a nominated support person of the registered individual; and\n\n  (b) the email address of the other individual nominated to be a nominated support person of the registered individual.\n  Note: The Register operator must not vary an entry if doing so would result in the registered individual having more than 5 nominated support persons: see subsection 61JI(6) of the Act.\n\n(2) If an entry is varied under subsection (1), the Register operator must notify the other individual of:\n\n  (a) the information that has been included in the registered individual’s entry that relates to that other individual; and\n\n> (b) the duration of the registered individual’s self-exclusion period.\n\n> Note: Where the Register operator collects personal information about an individual it is required to notify or make the individual aware of certain matters relating to the collection of personal information in accordance with Australian Privacy Principle 5 in Schedule 1 to the Privacy Act 1988.\n\n  (3) The Register operator must notify the other individual under subsection (2) as soon as practicable after the relevant individual becomes a nominated support person of the registered individual.\n  Note: Where an entry has been varied under subsection 14(1) of these Rules, subsection 61JI(2) of the Act provides that the Register operator must notify:\n  (a) the relevant individual that they have become a nominated support person of the registered individual; and\n  (b) do so as soon as practicable after the relevant individual becomes a nominated support person of the registered individual.\n  (4) If an entry is varied under subsection (1), the Register operator must notify the registered individual that their entry has been varied to include the new nominated support person as soon as practicable after varying the entry.","sortOrder":17},{"sectionNumber":"15","sectionType":"section","heading":"Variation of entry — ceasing to be a nominated support person","content":"#### 15 Variation of entry – ceasing to be a nominated support person\n\n(1) If the Register operator receives an application to remove a nominated support person made in accordance with section 7, the Register operator is authorised to vary the registered individual’s entry to delete:\n\n(a) a statement to the effect that the other individual is a nominated support person of the registered individual; and\n\n  (b) any information relating to that nominated support person.\n  Note: Where an entry has been varied under subsection 14(1) of these Rules, subsection 61JI(4) of the Act provides that the Register operator must notify the former nominated support person of the cessation and do so as soon as practicable after the cessation.\n  (2) For the purpose of subsection (1), the Register operator must vary the registered individual’s entry as soon as practicable after receiving the application to remove the nominated support person.\n  (3) If an entry is varied under subsection (1), the Register operator must notify the registered individual that the other individual has ceased to be a nominated support person as soon as practicable after the entry is varied.","sortOrder":18},{"sectionNumber":"16","sectionType":"section","heading":"Variation of entry — death of a nominated support person","content":"#### 16 Variation of entry – death of a nominated support person\n\n(1) If the Register operator becomes aware that a nominated support person has died, the Register operator must vary the registered individual’s entry by deleting:\n\n(a) the statement to the effect that the other individual is a nominated support person of the registered individual; and\n\n  (b) any information relating to the nominated support person.\n  (2) The Register operator must vary the registered individual’s entry under subsection (1) as soon as practicable after becoming aware that the nominated support person has died.","sortOrder":19},{"sectionNumber":"17","sectionType":"section","heading":"Variation of entry — update information","content":"#### 17 Variation of entry – update information\n\n(1) If the Register operator receives an application to update information from a registered individual and is satisfied that:\n\n(a) the application was made in accordance with section 7; and\n\n(b) the updated information is accurate,\n\nthe Register operator must vary the registered individual’s entry to update the relevant information set out in the application and do so as soon as practicable after being satisfied of the matters in paragraphs (a) and (b).\n\n  (2) The Register operator may satisfy itself of the accuracy of the updated information under paragraph (1)(b) in a manner that it sees fit.\n  (3) If an entry is varied under subsection (1), the Register operator must notify the registered individual that the entry has been varied as soon as practicable after varying the entry.\n\n(4) If the Register operator receives an application to update information from a nominated support person made in accordance with section 7, the Register operator must:\n\n(a) vary the information that relates to the nominated support person in the entry that is identified in the application for the update; and\n\n(b) do so as soon as practicable after receiving the application.\n\n  (5) If an entry is varied under subsection (4), the Register operator must notify the nominated support person that the entry has been varied as soon as practicable after varying the entry.","sortOrder":20},{"sectionNumber":"18","sectionType":"section","heading":"Correction of entries","content":"#### 18 Correction of entries\n\n(1) If the Register operator receives an application to correct an entry from a registered individual and is satisfied that:\n\n(a) the application was made in accordance with section 7; and\n\n(b) the corrected information is accurate,\n\nthe Register operator must:\n\n(c) correct any inaccurate information in the registered individual’s entry that is identified in the application; and\n\n(d) do so as soon as practicable after being satisfied of the matters in paragraphs (a) and (b).\n\n  (2) The Register operator may satisfy itself of the accuracy of the corrected information under paragraph (1)(b) in a manner that it sees fit.\n  (3) If an entry is corrected under subsection (1), the Register operator must notify the registered individual that the entry has been corrected as soon as practicable after correcting the entry.\n\n(4) If the Register operator receives an application to correct an entry from a nominated support person made in accordance with section 7, the Register operator must:\n\n(a) correct information that relates to the nominated support person in the entry that is identified as incorrect in the application; and\n\n(b) do so as soon as practicable after receiving the application.\n\nNote: The Register operator may also be required to correct personal information held on the Register under the Privacy Act 1998 and the Freedom of Information Act 1982.\n\n  (5) If an entry is corrected under subsection (4), the Register operator must notify the nominated support person that the entry has been corrected as soon as practicable after correcting the entry.\n\n  \n\nPart 5—Access to the Register – registered individuals and nominated support persons","sortOrder":21},{"sectionNumber":"19","sectionType":"section","heading":"Requests for access","content":"#### 19 Requests for access\n\n  A request for access by a registered individual and a request for access by a nominated support person may be made to the Register operator via the BetStop website or by telephone using the BetStop telephone number.\n  Note: The ACMA and the Register operator are required to comply with the Privacy Act 1988.","sortOrder":22},{"sectionNumber":"20","sectionType":"section","heading":"Obligations on Register operator to comply with request for access","content":"#### 20 Obligations on Register operator to comply with request for access\n\n  (1) Where the Register operator receives a request referred to in section 19 it must take reasonable steps to verify the information provided by the requestor to confirm that the person making the request is who they claim to be.\n\n(2) The Register operator may comply with a request referred to in section 19 in such manner as it sees fit and must do so as soon as practicable after the verification referred to in subsection (1).","sortOrder":23},{"sectionNumber":"Part 6","sectionType":"section","heading":"Complaints Management","content":"#### Part 1—Preliminary\n\n#### 1 Name\n\n  These are the Interactive Gambling (National Self-exclusion Register) Register Rules 2022.\n\n#### 2 Commencement\n\n  These Rules commence at the start of the day fixed by Proclamation for the purposes of subsection 61GC(1) of the Interactive Gambling Act 2001.\n\n> Note: The Federal Register of Legislation may be accessed free of charge at [www.legislation.gov.au](http://www.legislation.gov.au).\n\n#### 3 Authority\n\n  These Rules are made under subsection 61QH(1) of the Interactive Gambling Act 2001.\n\n#### 4 Definitions\n\n  In these Rules:\n\n> ACMA means the Australian Communications and Media Authority.\n\n> Act means the Interactive Gambling Act 2001.\n\n> activity statement means a statement prepared by a licensed interactive wagering service provider that gives customer information about each bet, wins, and losses among other matters.\n\n> application to correct an entry means an application referred to in paragraph 7(f).\n\n> application to deregister means an application referred to in paragraph 7(g).\n\n> application to extend the duration of registration means an application referred to in paragraph 7(b).\n\n> application to nominate a new nominated support person means an application referred to in paragraph 7(c).\n\n> application to register means an application referred to in paragraph 7(a).\n\n> application to remove a nominated support person means an application referred to in paragraph 7(d).\n\n> application to update information means an application referred to in paragraph 7(e).\n\n> BetStop means the name specified in section 6 for the purpose of subsection 61HA(2) of the Act.\n\n> BetStop telephone number means the telephone number: 1800 238 786.\n\n> BetStop website means the website: www.betstop.gov.au.\n\n> business day means a day that is not a Saturday, a Sunday or a public holiday in the place concerned.\n\n> contact details means:\n\n  (a) one or more email addresses; and\n\n> (b) one or more digital mobile numbers.\n\n> digital mobile number has the same meaning as in the Telecommunications Numbering Plan 2015.\n\n> entry means a registered individual’s entry in the Register made by the Register operator under paragraph 61JC(1)(c) of the Act.\n\n> government online verification service means an online service which allows users of that service to confirm the validity of information recorded on certain identification documents against the databases of the government agency that issued the relevant identification documents, in a manner authorised by that government agency or its representatives.\n\n> Register means the National Self-exclusion Register kept under section 61HA of the Act.\n\n> request for access by a licensed interactive wagering service provider means a request to the Register operator under subsection 61NC(1) of the Act.\n\n> request for access by a nominated support person means a request to the Register operator under subsection 61NE(1) of the Act.\n\n> request for access by a registered individual means a request to the Register operator under subsection 61ND(1) of the Act.\n\n> responsible gambling page means a page on a licensed interactive wagering service provider’s website that outlines the provider’s policies and procedures in relation to responsible gambling practices.\n\n> SMS means short message service.\n\n> voice call has the meaning given to that term in subsection 8AA(3) of the Act.\n\n> Note: A number of other expressions used in these Rules are defined in various sections of the Act, including the following:\n\n    (a) bet (section 4 of the Act);\n    (b) electronic message (section 61GE of the Act);\n    (c) former nominated support person (subsection 61JI(4) of the Act);\n    (d) levy (section 61GB of the Act);\n    (e) licensed interactive wagering service (section 61GB of the Act);\n    (f) licensed interactive wagering service provider (section 61GB of the Act);\n    (g) name (section 61GB of the Act);\n    (h) National Self-exclusion Register (section 61GB of the Act);\n    (i) nominated support person (section 61GB of the Act);\n    (j) registered individual (section 61GB of the Act);\n    (k) Register operator (subsection 61HA(1) of the Act);\n    (l) Register rules (section 61GB of the Act);\n    (m) regulated electronic message (section 61GF of the Act); and\n    (n) send (section 61GB of the Act).\n\n#### 5 References to other instruments\n\n  In these Rules, unless the contrary intention appears:\n    (a) a reference to any other legislative instrument is a reference to that other legislative instrument as in force from time to time; and\n    (b) a reference to any other kind of instrument is a reference to that other instrument as in force at the commencement of these Rules.\n\n> Note 1: For references to Commonwealth Acts, see section 10 of the Acts Interpretation Act 1901; and see also subsection 13(1) of the Legislation Act 2003 for the application of the Acts Interpretation Act 1901 to legislative instruments.\n\n> Note 2: All Commonwealth Acts and legislative instruments are registered on the Federal Register of Legislation.\n\n  \n\n#### Part 2—The Register\n\n#### 6 Name of the Register\n\n  The Register will also be known as BetStop.\n\n  \n\n#### Part 3—Applications to the Register operator\n\n#### 7 Applications\n\n  The following applications may be made to the Register operator via the BetStop website or by telephone using the BetStop telephone number:\n\n> (a) an application to register made under subsection 61JA(1) of the Act;\n\n> (b) an application to extend the duration of registration made by a registered individual under subsection 61JG(1) of the Act;\n\n> (c) an application to nominate a new nominated support person made by a registered individual under section 14;\n\n> (d) an application to remove a nominated support person made by a registered individual, or by the relevant nominated support person, under subsection 15(1);\n\n> (e) an application to update information in an entry in the Register made under section 17 by:\n\n> (i) a registered individual relating to information about that individual; or\n\n> (ii) a nominated support person relating to information about that person;\n\n> (f) an application to correct an entry made by a registered individual or by a nominated support person under section 18; and\n\n> (g) an application to deregister made by a registered individual under subsection 61JK(1) of the Act.\n\n  Note 1: The ACMA and the Register operator are required to comply with the Privacy Act 1988.\n  Note 2: No fee is payable for making an application referred to in section 7.\n\n#### 8 Information required to be included in an application to register\n\n  (1) An application to register must include the following information relating to the applicant:\n  (a) their name;\n  (b) their contact details;\n  (c) their date of birth;\n  (d) their residential address including postcode; and\n  (e) any information required by the Register operator to verify the identity of the person making the application for the purpose of section 9.\n  Note: Subsection 61JA of the Act sets out other information that must be included in an application.\n  (2) If subsection 61JA(7) of the Act applies, an application to register must include:\n  (a) the name and email address of each other individual nominated to be a nominated support person of the applicant; and\n  (b) a statement from the registered individual that they consent to the Register operator notifying each other individual nominated to be a nominated support person of the applicant of the information, if any, referred to in section 12.\n  Note: An application may include a maximum of 5 other individuals nominated to be a nominated support person under subsection 61JA(7) of the Act.\n\n#### 9 Applicable identification procedure\n\n  (1) Subject to subsection (3), where the Register operator receives an application to register, it must verify the information provided by the applicant under subsection 8(1) in accordance with the procedure specified in subsection (2) to confirm that the:\n  (a) person making the application is who they claim to be; and\n  (b) information provided in their application is accurate.\n  (2) Subject to subsection (3), the Register operator must verify the information provided by the applicant under subsection 8(1) using:\n  (a) a government online verification service; and\n  (b) a unique verification code which is sent via SMS message to the digital mobile number associated with the applicant; and\n  (c) a unique verification code or unique link which is sent via email to the email address associated with the applicant.\n  (3) Subsections (1) and (2) do not apply in the circumstances set out in subsections 61JB(2) and 61JB(3) of the Act.\n\n#### 10 Information prescribed to be included in an application to nominate a new nominated support person\n\n    An application to nominate a new nominated support person must include:\n  (a) the name and email address of each other individual nominated to be a new nominated support person of the applicant; and\n    (b) a statement from the registered individual that they consent to the Register operator notifying each other individual nominated to be a nominated support person of the applicant of the matters identified in subsection 14(2).\n\n#### Part 4—Register operator processes - entries in the Register\n\n#### 11 Timeframes for making an entry\n\n  The Register operator must take reasonable steps to register the relevant individual under paragraph 61JC(1)(c) of the Act as soon as practicable, and in any event within one hour, after taking any steps required under paragraph 61JC(1)(b) of the Act.\n\n#### 12 Information prescribed to be included in an entry\n\n  (1) An entry must include the information provided in the application for registration under paragraphs 8(1)(a) to (d).\n  Note: Subsection 61JC(2) of the Act sets out other relevant information an entry must include.\n  (2) If paragraph 61JC(2)(b) of the Act applies, an entry must also include the email address included in the application for registration under paragraph 8(2)(a).\n\n#### 13 Requirement to notify nominated support person after registration\n\nIf subsection 61JC(3) of the Act applies, the Register operator must also notify the other individual of:\n\n  (a) the information that has been included in the registered individual’s entry that relates to that other individual; and\n  (b) the duration of the registered individual’s self-exclusion period.\n  Note 1: The Register operator is required to notify the other individual of the information set out in paragraph 61JC(3)(a) of the Act and the other information prescribed for the purpose of subparagraph 61JC(3)(a)(iii) of the Act as soon as practicable after registering the relevant individual.\n\n> Note 2: Where the Register operator collects personal information about an individual, it is required to notify or make the individual aware of certain matters relating to the collection of personal information in accordance with Australian Privacy Principle 5 in Schedule 1 to the Privacy Act 1988.\n\n#### 14 Variation of entry - new nominated support person\n\n(1) If the Register operator receives an application to nominate a new nominated support person made in accordance with section 7, the Register operator is authorised to vary the registered individual’s entry by including:\n\n(a) a statement to the effect that another individual is a nominated support person of the registered individual; and\n\n  (b) the email address of the other individual nominated to be a nominated support person of the registered individual.\n  Note: The Register operator must not vary an entry if doing so would result in the registered individual having more than 5 nominated support persons: see subsection 61JI(6) of the Act.\n\n(2) If an entry is varied under subsection (1), the Register operator must notify the other individual of:\n\n  (a) the information that has been included in the registered individual’s entry that relates to that other individual; and\n\n> (b) the duration of the registered individual’s self-exclusion period.\n\n> Note: Where the Register operator collects personal information about an individual it is required to notify or make the individual aware of certain matters relating to the collection of personal information in accordance with Australian Privacy Principle 5 in Schedule 1 to the Privacy Act 1988.\n\n  (3) The Register operator must notify the other individual under subsection (2) as soon as practicable after the relevant individual becomes a nominated support person of the registered individual.\n  Note: Where an entry has been varied under subsection 14(1) of these Rules, subsection 61JI(2) of the Act provides that the Register operator must notify:\n  (a) the relevant individual that they have become a nominated support person of the registered individual; and\n  (b) do so as soon as practicable after the relevant individual becomes a nominated support person of the registered individual.\n  (4) If an entry is varied under subsection (1), the Register operator must notify the registered individual that their entry has been varied to include the new nominated support person as soon as practicable after varying the entry.\n\n#### 15 Variation of entry – ceasing to be a nominated support person\n\n(1) If the Register operator receives an application to remove a nominated support person made in accordance with section 7, the Register operator is authorised to vary the registered individual’s entry to delete:\n\n(a) a statement to the effect that the other individual is a nominated support person of the registered individual; and\n\n  (b) any information relating to that nominated support person.\n  Note: Where an entry has been varied under subsection 14(1) of these Rules, subsection 61JI(4) of the Act provides that the Register operator must notify the former nominated support person of the cessation and do so as soon as practicable after the cessation.\n  (2) For the purpose of subsection (1), the Register operator must vary the registered individual’s entry as soon as practicable after receiving the application to remove the nominated support person.\n  (3) If an entry is varied under subsection (1), the Register operator must notify the registered individual that the other individual has ceased to be a nominated support person as soon as practicable after the entry is varied.\n\n#### 16 Variation of entry – death of a nominated support person\n\n(1) If the Register operator becomes aware that a nominated support person has died, the Register operator must vary the registered individual’s entry by deleting:\n\n(a) the statement to the effect that the other individual is a nominated support person of the registered individual; and\n\n  (b) any information relating to the nominated support person.\n  (2) The Register operator must vary the registered individual’s entry under subsection (1) as soon as practicable after becoming aware that the nominated support person has died.\n\n#### 17 Variation of entry – update information\n\n(1) If the Register operator receives an application to update information from a registered individual and is satisfied that:\n\n(a) the application was made in accordance with section 7; and\n\n(b) the updated information is accurate,\n\nthe Register operator must vary the registered individual’s entry to update the relevant information set out in the application and do so as soon as practicable after being satisfied of the matters in paragraphs (a) and (b).\n\n  (2) The Register operator may satisfy itself of the accuracy of the updated information under paragraph (1)(b) in a manner that it sees fit.\n  (3) If an entry is varied under subsection (1), the Register operator must notify the registered individual that the entry has been varied as soon as practicable after varying the entry.\n\n(4) If the Register operator receives an application to update information from a nominated support person made in accordance with section 7, the Register operator must:\n\n(a) vary the information that relates to the nominated support person in the entry that is identified in the application for the update; and\n\n(b) do so as soon as practicable after receiving the application.\n\n  (5) If an entry is varied under subsection (4), the Register operator must notify the nominated support person that the entry has been varied as soon as practicable after varying the entry.\n\n#### 18 Correction of entries\n\n(1) If the Register operator receives an application to correct an entry from a registered individual and is satisfied that:\n\n(a) the application was made in accordance with section 7; and\n\n(b) the corrected information is accurate,\n\nthe Register operator must:\n\n(c) correct any inaccurate information in the registered individual’s entry that is identified in the application; and\n\n(d) do so as soon as practicable after being satisfied of the matters in paragraphs (a) and (b).\n\n  (2) The Register operator may satisfy itself of the accuracy of the corrected information under paragraph (1)(b) in a manner that it sees fit.\n  (3) If an entry is corrected under subsection (1), the Register operator must notify the registered individual that the entry has been corrected as soon as practicable after correcting the entry.\n\n(4) If the Register operator receives an application to correct an entry from a nominated support person made in accordance with section 7, the Register operator must:\n\n(a) correct information that relates to the nominated support person in the entry that is identified as incorrect in the application; and\n\n(b) do so as soon as practicable after receiving the application.\n\nNote: The Register operator may also be required to correct personal information held on the Register under the Privacy Act 1998 and the Freedom of Information Act 1982.\n\n  (5) If an entry is corrected under subsection (4), the Register operator must notify the nominated support person that the entry has been corrected as soon as practicable after correcting the entry.\n\n  \n\nPart 5—Access to the Register – registered individuals and nominated support persons\n\n#### 19 Requests for access\n\n  A request for access by a registered individual and a request for access by a nominated support person may be made to the Register operator via the BetStop website or by telephone using the BetStop telephone number.\n  Note: The ACMA and the Register operator are required to comply with the Privacy Act 1988.\n\n#### 20 Obligations on Register operator to comply with request for access\n\n  (1) Where the Register operator receives a request referred to in section 19 it must take reasonable steps to verify the information provided by the requestor to confirm that the person making the request is who they claim to be.\n\n(2) The Register operator may comply with a request referred to in section 19 in such manner as it sees fit and must do so as soon as practicable after the verification referred to in subsection (1).\n\n  \n\n#### Part 6—Complaints Management\n\n#### 21 Register operator procedures for dealing with complaints about the administration or operation of the Register\n\n(1) A person may make a complaint about the administration or operation of the Register to the Register operator via the BetStop website or by telephone using the BetStop telephone number.\n\n(2) Where a complaint referred to in subsection (1) is received, the Register operator must:\n\n(a) acknowledge that it has received the complaint in writing to the complainant within 3 business days after receiving the complaint; and\n\n(b) provide a written response to the complainant within 28 days after receiving the complaint setting out how the complaint was investigated and the outcome of the investigation.\n\n(3) If a complainant is dissatisfied with the outcome of an investigation notified under paragraph (2)(b), they may request the Register operator to review the investigation.\n\n(4) Where a request referred to in subsection (3) is received, the Register operator must:\n\n(a) acknowledge in writing to the complainant that it has received the request within 3 business days after receiving the request; and\n\n(b) provide a written response to the complainant within 28 days after receiving the request setting out how the request was reviewed and the outcome of the review.\n\n(5) If a complainant is dissatisfied with the outcome of a review notified under paragraph (4)(b), they may request the Register operator to transfer the matter to the ACMA for further consideration.\n\n  Note: The Register operator must refer a complaint made under subsection 61QB(2) of the Act about alleged contraventions of Part 7B of the Act or these Rules to the ACMA.\n\n  \n\n#### Part 7—Licensed interactive wagering service providers – access, notifications and promotion\n\n#### 22 Request for access by licensed interactive wagering service provider\n\n  (1) A request for access by a licensed interactive wagering service provider must:\n  (a) be made to the Register operator via the application programming interface operated by the Register operator; and\n  (b) for each individual covered by the request, include the following information relating to the individual:\n  (i) name;\n  (ii) contact details;\n  (iii) date of birth; and\n  (iv) residential postcode.\n\n#### 23 Obligations on Register operator to comply with a request for access by licensed interactive wagering service provider\n\n    (1) After receiving a request for access by a licensed interactive wagering service provider, the Register operator must take reasonable steps to comply with the request by sending the notification in subsection (2) to that provider as soon as practicable, and in any event:\n\n(a) within one second, where the request covers one individual; or\n\n(b) within 15 minutes, where the request covers more than one individual.\n\n(2) The Register operator must comply with a request for access by a licensed interactive wagering service provider via the application programming interface operated by the Register operator, and send a notification to the provider advising, in relation to each individual covered by the request, that:\n\n  (a) the individual is a registered individual as at the time the request was made;\n  (b) the individual is not a registered individual as at the time the request was made; or\n  (c) there is an error and it is unknown whether the individual is a registered individual as at the time the request was made,\n\nwhichever is applicable.\n\n#### 24 Notifications where current or prospective customer is a registered individual\n\n(1) If a licensed interactive wagering service provider is informed by the Register operator that a current customer is a registered individual, the provider must:\n\n(a) inform the individual that the provider has been advised by the Register operator that the customer is registered on BetStop; and\n\n(b) inform the individual that the provider is prevented from providing licensed interactive wagering services to the customer; and\n\n(c) inform the individual that their licensed interactive wagering service account with the provider will be closed in accordance with section 61MB or section 61MC of the Act (whichever is applicable), and that any credit in the account will be refunded to them under section 61MC (if applicable); and\n\n(d) provide the individual with information about relevant available support services,\n\nas soon as practicable after being so informed.\n\n  Note: Licensed interactive wagering service providers have various obligations relating to the closure of an account where an individual becomes a registered individual, which are set out in sections 61MB and 61MC of the Act.\n\n(2) If a licensed interactive wagering service provider is informed by the Register operator that a prospective customer is a registered individual, the provider must:\n\n(a) inform the individual that they are registered on BetStop; and\n\n(b) inform the individual that they cannot open a new licensed interactive wagering service account; and\n\n(c) provide the individual with information about relevant available support services,\n\nas soon as practicable after being so informed.\n\n#### 25 Promoting the Register to customers\n\n(1) Where a licensed interactive wagering service provider operates a website or an app in connection with its licensed interactive wagering services, it must, at a minimum, include:\n\n(a) reference to BetStop;\n\n(b) a statement to the effect that BetStop is the national self-exclusion register; and\n\n(c) a hyperlink to the BetStop website,\n\non:\n\n(d) the home page; and\n\n(e) responsible gambling pages; and\n\n(f) other pages promoting the provider’s self-exclusion service, if any,\n\nof that website or app.\n\n(2) The information referred to in paragraphs (1)(a), (b) and (c) must be:\n\n  (a) prominently displayed;\n  (b) clear and legible;\n  (c) in a font size consistent with other text on the page; and\n  (d) positioned in close proximity to information about other responsible gambling or consumer protection measures.\n\n(3) Where a licensed interactive wagering service provider sends a regulated electronic message, it must, at a minimum, include the information identified in paragraphs (1)(a), (b) and (c).\n\n(4) Where a regulated electronic message referred to in subsection (3) is sent via SMS message, the message will comply with the requirements of that subsection if it contains a hyperlink to a separate webpage that includes the information referred to in paragraphs (1)(a), (b) and (c).\n\n(5) Where a licensed interactive wagering service provider provides customers with activity statements, it must, at a minimum, include the information identified in paragraphs (1)(a), (b) and (c).\n\n  (6) Where a licensed interactive wagering service provider receives a voice call or electronic message from a customer to discuss:\n\n(a) placing limits or controls on their gambling;\n\n(b) responsible gambling options, including self-exclusion; or\n\n(c) general assistance with problem gambling behaviour,\n\nit must:\n\n(d) inform the customer of the existence of BetStop; and\n\n(e) provide them with the BetStop telephone number and the BetStop website address,\n\nas soon as practicable after receiving the voice call or electronic message.\n\n  Note 1: The requirements in this section are made for the purpose of subsections 61JP(1) and (2) of the Act.\n  Note 2: It is an offence under subsection 61JP(3) of the Act to engage in conduct that contravenes Register rules made for the purpose of subsections 61JP(1) or (2) of the Act.","sortOrder":24},{"sectionNumber":"21","sectionType":"section","heading":"Register operator procedures for dealing with complaints about the administration or operation of the Register","content":"#### 21 Register operator procedures for dealing with complaints about the administration or operation of the Register\n\n(1) A person may make a complaint about the administration or operation of the Register to the Register operator via the BetStop website or by telephone using the BetStop telephone number.\n\n(2) Where a complaint referred to in subsection (1) is received, the Register operator must:\n\n(a) acknowledge that it has received the complaint in writing to the complainant within 3 business days after receiving the complaint; and\n\n(b) provide a written response to the complainant within 28 days after receiving the complaint setting out how the complaint was investigated and the outcome of the investigation.\n\n(3) If a complainant is dissatisfied with the outcome of an investigation notified under paragraph (2)(b), they may request the Register operator to review the investigation.\n\n(4) Where a request referred to in subsection (3) is received, the Register operator must:\n\n(a) acknowledge in writing to the complainant that it has received the request within 3 business days after receiving the request; and\n\n(b) provide a written response to the complainant within 28 days after receiving the request setting out how the request was reviewed and the outcome of the review.\n\n(5) If a complainant is dissatisfied with the outcome of a review notified under paragraph (4)(b), they may request the Register operator to transfer the matter to the ACMA for further consideration.\n\n  Note: The Register operator must refer a complaint made under subsection 61QB(2) of the Act about alleged contraventions of Part 7B of the Act or these Rules to the ACMA.","sortOrder":25},{"sectionNumber":"Part 7","sectionType":"section","heading":"Licensed interactive wagering service providers — access, notifications and promotion","content":"#### Part 1—Preliminary\n\n#### 1 Name\n\n  These are the Interactive Gambling (National Self-exclusion Register) Register Rules 2022.\n\n#### 2 Commencement\n\n  These Rules commence at the start of the day fixed by Proclamation for the purposes of subsection 61GC(1) of the Interactive Gambling Act 2001.\n\n> Note: The Federal Register of Legislation may be accessed free of charge at [www.legislation.gov.au](http://www.legislation.gov.au).\n\n#### 3 Authority\n\n  These Rules are made under subsection 61QH(1) of the Interactive Gambling Act 2001.\n\n#### 4 Definitions\n\n  In these Rules:\n\n> ACMA means the Australian Communications and Media Authority.\n\n> Act means the Interactive Gambling Act 2001.\n\n> activity statement means a statement prepared by a licensed interactive wagering service provider that gives customer information about each bet, wins, and losses among other matters.\n\n> application to correct an entry means an application referred to in paragraph 7(f).\n\n> application to deregister means an application referred to in paragraph 7(g).\n\n> application to extend the duration of registration means an application referred to in paragraph 7(b).\n\n> application to nominate a new nominated support person means an application referred to in paragraph 7(c).\n\n> application to register means an application referred to in paragraph 7(a).\n\n> application to remove a nominated support person means an application referred to in paragraph 7(d).\n\n> application to update information means an application referred to in paragraph 7(e).\n\n> BetStop means the name specified in section 6 for the purpose of subsection 61HA(2) of the Act.\n\n> BetStop telephone number means the telephone number: 1800 238 786.\n\n> BetStop website means the website: www.betstop.gov.au.\n\n> business day means a day that is not a Saturday, a Sunday or a public holiday in the place concerned.\n\n> contact details means:\n\n  (a) one or more email addresses; and\n\n> (b) one or more digital mobile numbers.\n\n> digital mobile number has the same meaning as in the Telecommunications Numbering Plan 2015.\n\n> entry means a registered individual’s entry in the Register made by the Register operator under paragraph 61JC(1)(c) of the Act.\n\n> government online verification service means an online service which allows users of that service to confirm the validity of information recorded on certain identification documents against the databases of the government agency that issued the relevant identification documents, in a manner authorised by that government agency or its representatives.\n\n> Register means the National Self-exclusion Register kept under section 61HA of the Act.\n\n> request for access by a licensed interactive wagering service provider means a request to the Register operator under subsection 61NC(1) of the Act.\n\n> request for access by a nominated support person means a request to the Register operator under subsection 61NE(1) of the Act.\n\n> request for access by a registered individual means a request to the Register operator under subsection 61ND(1) of the Act.\n\n> responsible gambling page means a page on a licensed interactive wagering service provider’s website that outlines the provider’s policies and procedures in relation to responsible gambling practices.\n\n> SMS means short message service.\n\n> voice call has the meaning given to that term in subsection 8AA(3) of the Act.\n\n> Note: A number of other expressions used in these Rules are defined in various sections of the Act, including the following:\n\n    (a) bet (section 4 of the Act);\n    (b) electronic message (section 61GE of the Act);\n    (c) former nominated support person (subsection 61JI(4) of the Act);\n    (d) levy (section 61GB of the Act);\n    (e) licensed interactive wagering service (section 61GB of the Act);\n    (f) licensed interactive wagering service provider (section 61GB of the Act);\n    (g) name (section 61GB of the Act);\n    (h) National Self-exclusion Register (section 61GB of the Act);\n    (i) nominated support person (section 61GB of the Act);\n    (j) registered individual (section 61GB of the Act);\n    (k) Register operator (subsection 61HA(1) of the Act);\n    (l) Register rules (section 61GB of the Act);\n    (m) regulated electronic message (section 61GF of the Act); and\n    (n) send (section 61GB of the Act).\n\n#### 5 References to other instruments\n\n  In these Rules, unless the contrary intention appears:\n    (a) a reference to any other legislative instrument is a reference to that other legislative instrument as in force from time to time; and\n    (b) a reference to any other kind of instrument is a reference to that other instrument as in force at the commencement of these Rules.\n\n> Note 1: For references to Commonwealth Acts, see section 10 of the Acts Interpretation Act 1901; and see also subsection 13(1) of the Legislation Act 2003 for the application of the Acts Interpretation Act 1901 to legislative instruments.\n\n> Note 2: All Commonwealth Acts and legislative instruments are registered on the Federal Register of Legislation.\n\n  \n\n#### Part 2—The Register\n\n#### 6 Name of the Register\n\n  The Register will also be known as BetStop.\n\n  \n\n#### Part 3—Applications to the Register operator\n\n#### 7 Applications\n\n  The following applications may be made to the Register operator via the BetStop website or by telephone using the BetStop telephone number:\n\n> (a) an application to register made under subsection 61JA(1) of the Act;\n\n> (b) an application to extend the duration of registration made by a registered individual under subsection 61JG(1) of the Act;\n\n> (c) an application to nominate a new nominated support person made by a registered individual under section 14;\n\n> (d) an application to remove a nominated support person made by a registered individual, or by the relevant nominated support person, under subsection 15(1);\n\n> (e) an application to update information in an entry in the Register made under section 17 by:\n\n> (i) a registered individual relating to information about that individual; or\n\n> (ii) a nominated support person relating to information about that person;\n\n> (f) an application to correct an entry made by a registered individual or by a nominated support person under section 18; and\n\n> (g) an application to deregister made by a registered individual under subsection 61JK(1) of the Act.\n\n  Note 1: The ACMA and the Register operator are required to comply with the Privacy Act 1988.\n  Note 2: No fee is payable for making an application referred to in section 7.\n\n#### 8 Information required to be included in an application to register\n\n  (1) An application to register must include the following information relating to the applicant:\n  (a) their name;\n  (b) their contact details;\n  (c) their date of birth;\n  (d) their residential address including postcode; and\n  (e) any information required by the Register operator to verify the identity of the person making the application for the purpose of section 9.\n  Note: Subsection 61JA of the Act sets out other information that must be included in an application.\n  (2) If subsection 61JA(7) of the Act applies, an application to register must include:\n  (a) the name and email address of each other individual nominated to be a nominated support person of the applicant; and\n  (b) a statement from the registered individual that they consent to the Register operator notifying each other individual nominated to be a nominated support person of the applicant of the information, if any, referred to in section 12.\n  Note: An application may include a maximum of 5 other individuals nominated to be a nominated support person under subsection 61JA(7) of the Act.\n\n#### 9 Applicable identification procedure\n\n  (1) Subject to subsection (3), where the Register operator receives an application to register, it must verify the information provided by the applicant under subsection 8(1) in accordance with the procedure specified in subsection (2) to confirm that the:\n  (a) person making the application is who they claim to be; and\n  (b) information provided in their application is accurate.\n  (2) Subject to subsection (3), the Register operator must verify the information provided by the applicant under subsection 8(1) using:\n  (a) a government online verification service; and\n  (b) a unique verification code which is sent via SMS message to the digital mobile number associated with the applicant; and\n  (c) a unique verification code or unique link which is sent via email to the email address associated with the applicant.\n  (3) Subsections (1) and (2) do not apply in the circumstances set out in subsections 61JB(2) and 61JB(3) of the Act.\n\n#### 10 Information prescribed to be included in an application to nominate a new nominated support person\n\n    An application to nominate a new nominated support person must include:\n  (a) the name and email address of each other individual nominated to be a new nominated support person of the applicant; and\n    (b) a statement from the registered individual that they consent to the Register operator notifying each other individual nominated to be a nominated support person of the applicant of the matters identified in subsection 14(2).\n\n#### Part 4—Register operator processes - entries in the Register\n\n#### 11 Timeframes for making an entry\n\n  The Register operator must take reasonable steps to register the relevant individual under paragraph 61JC(1)(c) of the Act as soon as practicable, and in any event within one hour, after taking any steps required under paragraph 61JC(1)(b) of the Act.\n\n#### 12 Information prescribed to be included in an entry\n\n  (1) An entry must include the information provided in the application for registration under paragraphs 8(1)(a) to (d).\n  Note: Subsection 61JC(2) of the Act sets out other relevant information an entry must include.\n  (2) If paragraph 61JC(2)(b) of the Act applies, an entry must also include the email address included in the application for registration under paragraph 8(2)(a).\n\n#### 13 Requirement to notify nominated support person after registration\n\nIf subsection 61JC(3) of the Act applies, the Register operator must also notify the other individual of:\n\n  (a) the information that has been included in the registered individual’s entry that relates to that other individual; and\n  (b) the duration of the registered individual’s self-exclusion period.\n  Note 1: The Register operator is required to notify the other individual of the information set out in paragraph 61JC(3)(a) of the Act and the other information prescribed for the purpose of subparagraph 61JC(3)(a)(iii) of the Act as soon as practicable after registering the relevant individual.\n\n> Note 2: Where the Register operator collects personal information about an individual, it is required to notify or make the individual aware of certain matters relating to the collection of personal information in accordance with Australian Privacy Principle 5 in Schedule 1 to the Privacy Act 1988.\n\n#### 14 Variation of entry - new nominated support person\n\n(1) If the Register operator receives an application to nominate a new nominated support person made in accordance with section 7, the Register operator is authorised to vary the registered individual’s entry by including:\n\n(a) a statement to the effect that another individual is a nominated support person of the registered individual; and\n\n  (b) the email address of the other individual nominated to be a nominated support person of the registered individual.\n  Note: The Register operator must not vary an entry if doing so would result in the registered individual having more than 5 nominated support persons: see subsection 61JI(6) of the Act.\n\n(2) If an entry is varied under subsection (1), the Register operator must notify the other individual of:\n\n  (a) the information that has been included in the registered individual’s entry that relates to that other individual; and\n\n> (b) the duration of the registered individual’s self-exclusion period.\n\n> Note: Where the Register operator collects personal information about an individual it is required to notify or make the individual aware of certain matters relating to the collection of personal information in accordance with Australian Privacy Principle 5 in Schedule 1 to the Privacy Act 1988.\n\n  (3) The Register operator must notify the other individual under subsection (2) as soon as practicable after the relevant individual becomes a nominated support person of the registered individual.\n  Note: Where an entry has been varied under subsection 14(1) of these Rules, subsection 61JI(2) of the Act provides that the Register operator must notify:\n  (a) the relevant individual that they have become a nominated support person of the registered individual; and\n  (b) do so as soon as practicable after the relevant individual becomes a nominated support person of the registered individual.\n  (4) If an entry is varied under subsection (1), the Register operator must notify the registered individual that their entry has been varied to include the new nominated support person as soon as practicable after varying the entry.\n\n#### 15 Variation of entry – ceasing to be a nominated support person\n\n(1) If the Register operator receives an application to remove a nominated support person made in accordance with section 7, the Register operator is authorised to vary the registered individual’s entry to delete:\n\n(a) a statement to the effect that the other individual is a nominated support person of the registered individual; and\n\n  (b) any information relating to that nominated support person.\n  Note: Where an entry has been varied under subsection 14(1) of these Rules, subsection 61JI(4) of the Act provides that the Register operator must notify the former nominated support person of the cessation and do so as soon as practicable after the cessation.\n  (2) For the purpose of subsection (1), the Register operator must vary the registered individual’s entry as soon as practicable after receiving the application to remove the nominated support person.\n  (3) If an entry is varied under subsection (1), the Register operator must notify the registered individual that the other individual has ceased to be a nominated support person as soon as practicable after the entry is varied.\n\n#### 16 Variation of entry – death of a nominated support person\n\n(1) If the Register operator becomes aware that a nominated support person has died, the Register operator must vary the registered individual’s entry by deleting:\n\n(a) the statement to the effect that the other individual is a nominated support person of the registered individual; and\n\n  (b) any information relating to the nominated support person.\n  (2) The Register operator must vary the registered individual’s entry under subsection (1) as soon as practicable after becoming aware that the nominated support person has died.\n\n#### 17 Variation of entry – update information\n\n(1) If the Register operator receives an application to update information from a registered individual and is satisfied that:\n\n(a) the application was made in accordance with section 7; and\n\n(b) the updated information is accurate,\n\nthe Register operator must vary the registered individual’s entry to update the relevant information set out in the application and do so as soon as practicable after being satisfied of the matters in paragraphs (a) and (b).\n\n  (2) The Register operator may satisfy itself of the accuracy of the updated information under paragraph (1)(b) in a manner that it sees fit.\n  (3) If an entry is varied under subsection (1), the Register operator must notify the registered individual that the entry has been varied as soon as practicable after varying the entry.\n\n(4) If the Register operator receives an application to update information from a nominated support person made in accordance with section 7, the Register operator must:\n\n(a) vary the information that relates to the nominated support person in the entry that is identified in the application for the update; and\n\n(b) do so as soon as practicable after receiving the application.\n\n  (5) If an entry is varied under subsection (4), the Register operator must notify the nominated support person that the entry has been varied as soon as practicable after varying the entry.\n\n#### 18 Correction of entries\n\n(1) If the Register operator receives an application to correct an entry from a registered individual and is satisfied that:\n\n(a) the application was made in accordance with section 7; and\n\n(b) the corrected information is accurate,\n\nthe Register operator must:\n\n(c) correct any inaccurate information in the registered individual’s entry that is identified in the application; and\n\n(d) do so as soon as practicable after being satisfied of the matters in paragraphs (a) and (b).\n\n  (2) The Register operator may satisfy itself of the accuracy of the corrected information under paragraph (1)(b) in a manner that it sees fit.\n  (3) If an entry is corrected under subsection (1), the Register operator must notify the registered individual that the entry has been corrected as soon as practicable after correcting the entry.\n\n(4) If the Register operator receives an application to correct an entry from a nominated support person made in accordance with section 7, the Register operator must:\n\n(a) correct information that relates to the nominated support person in the entry that is identified as incorrect in the application; and\n\n(b) do so as soon as practicable after receiving the application.\n\nNote: The Register operator may also be required to correct personal information held on the Register under the Privacy Act 1998 and the Freedom of Information Act 1982.\n\n  (5) If an entry is corrected under subsection (4), the Register operator must notify the nominated support person that the entry has been corrected as soon as practicable after correcting the entry.\n\n  \n\nPart 5—Access to the Register – registered individuals and nominated support persons\n\n#### 19 Requests for access\n\n  A request for access by a registered individual and a request for access by a nominated support person may be made to the Register operator via the BetStop website or by telephone using the BetStop telephone number.\n  Note: The ACMA and the Register operator are required to comply with the Privacy Act 1988.\n\n#### 20 Obligations on Register operator to comply with request for access\n\n  (1) Where the Register operator receives a request referred to in section 19 it must take reasonable steps to verify the information provided by the requestor to confirm that the person making the request is who they claim to be.\n\n(2) The Register operator may comply with a request referred to in section 19 in such manner as it sees fit and must do so as soon as practicable after the verification referred to in subsection (1).\n\n  \n\n#### Part 6—Complaints Management\n\n#### 21 Register operator procedures for dealing with complaints about the administration or operation of the Register\n\n(1) A person may make a complaint about the administration or operation of the Register to the Register operator via the BetStop website or by telephone using the BetStop telephone number.\n\n(2) Where a complaint referred to in subsection (1) is received, the Register operator must:\n\n(a) acknowledge that it has received the complaint in writing to the complainant within 3 business days after receiving the complaint; and\n\n(b) provide a written response to the complainant within 28 days after receiving the complaint setting out how the complaint was investigated and the outcome of the investigation.\n\n(3) If a complainant is dissatisfied with the outcome of an investigation notified under paragraph (2)(b), they may request the Register operator to review the investigation.\n\n(4) Where a request referred to in subsection (3) is received, the Register operator must:\n\n(a) acknowledge in writing to the complainant that it has received the request within 3 business days after receiving the request; and\n\n(b) provide a written response to the complainant within 28 days after receiving the request setting out how the request was reviewed and the outcome of the review.\n\n(5) If a complainant is dissatisfied with the outcome of a review notified under paragraph (4)(b), they may request the Register operator to transfer the matter to the ACMA for further consideration.\n\n  Note: The Register operator must refer a complaint made under subsection 61QB(2) of the Act about alleged contraventions of Part 7B of the Act or these Rules to the ACMA.\n\n  \n\n#### Part 7—Licensed interactive wagering service providers – access, notifications and promotion\n\n#### 22 Request for access by licensed interactive wagering service provider\n\n  (1) A request for access by a licensed interactive wagering service provider must:\n  (a) be made to the Register operator via the application programming interface operated by the Register operator; and\n  (b) for each individual covered by the request, include the following information relating to the individual:\n  (i) name;\n  (ii) contact details;\n  (iii) date of birth; and\n  (iv) residential postcode.\n\n#### 23 Obligations on Register operator to comply with a request for access by licensed interactive wagering service provider\n\n    (1) After receiving a request for access by a licensed interactive wagering service provider, the Register operator must take reasonable steps to comply with the request by sending the notification in subsection (2) to that provider as soon as practicable, and in any event:\n\n(a) within one second, where the request covers one individual; or\n\n(b) within 15 minutes, where the request covers more than one individual.\n\n(2) The Register operator must comply with a request for access by a licensed interactive wagering service provider via the application programming interface operated by the Register operator, and send a notification to the provider advising, in relation to each individual covered by the request, that:\n\n  (a) the individual is a registered individual as at the time the request was made;\n  (b) the individual is not a registered individual as at the time the request was made; or\n  (c) there is an error and it is unknown whether the individual is a registered individual as at the time the request was made,\n\nwhichever is applicable.\n\n#### 24 Notifications where current or prospective customer is a registered individual\n\n(1) If a licensed interactive wagering service provider is informed by the Register operator that a current customer is a registered individual, the provider must:\n\n(a) inform the individual that the provider has been advised by the Register operator that the customer is registered on BetStop; and\n\n(b) inform the individual that the provider is prevented from providing licensed interactive wagering services to the customer; and\n\n(c) inform the individual that their licensed interactive wagering service account with the provider will be closed in accordance with section 61MB or section 61MC of the Act (whichever is applicable), and that any credit in the account will be refunded to them under section 61MC (if applicable); and\n\n(d) provide the individual with information about relevant available support services,\n\nas soon as practicable after being so informed.\n\n  Note: Licensed interactive wagering service providers have various obligations relating to the closure of an account where an individual becomes a registered individual, which are set out in sections 61MB and 61MC of the Act.\n\n(2) If a licensed interactive wagering service provider is informed by the Register operator that a prospective customer is a registered individual, the provider must:\n\n(a) inform the individual that they are registered on BetStop; and\n\n(b) inform the individual that they cannot open a new licensed interactive wagering service account; and\n\n(c) provide the individual with information about relevant available support services,\n\nas soon as practicable after being so informed.\n\n#### 25 Promoting the Register to customers\n\n(1) Where a licensed interactive wagering service provider operates a website or an app in connection with its licensed interactive wagering services, it must, at a minimum, include:\n\n(a) reference to BetStop;\n\n(b) a statement to the effect that BetStop is the national self-exclusion register; and\n\n(c) a hyperlink to the BetStop website,\n\non:\n\n(d) the home page; and\n\n(e) responsible gambling pages; and\n\n(f) other pages promoting the provider’s self-exclusion service, if any,\n\nof that website or app.\n\n(2) The information referred to in paragraphs (1)(a), (b) and (c) must be:\n\n  (a) prominently displayed;\n  (b) clear and legible;\n  (c) in a font size consistent with other text on the page; and\n  (d) positioned in close proximity to information about other responsible gambling or consumer protection measures.\n\n(3) Where a licensed interactive wagering service provider sends a regulated electronic message, it must, at a minimum, include the information identified in paragraphs (1)(a), (b) and (c).\n\n(4) Where a regulated electronic message referred to in subsection (3) is sent via SMS message, the message will comply with the requirements of that subsection if it contains a hyperlink to a separate webpage that includes the information referred to in paragraphs (1)(a), (b) and (c).\n\n(5) Where a licensed interactive wagering service provider provides customers with activity statements, it must, at a minimum, include the information identified in paragraphs (1)(a), (b) and (c).\n\n  (6) Where a licensed interactive wagering service provider receives a voice call or electronic message from a customer to discuss:\n\n(a) placing limits or controls on their gambling;\n\n(b) responsible gambling options, including self-exclusion; or\n\n(c) general assistance with problem gambling behaviour,\n\nit must:\n\n(d) inform the customer of the existence of BetStop; and\n\n(e) provide them with the BetStop telephone number and the BetStop website address,\n\nas soon as practicable after receiving the voice call or electronic message.\n\n  Note 1: The requirements in this section are made for the purpose of subsections 61JP(1) and (2) of the Act.\n  Note 2: It is an offence under subsection 61JP(3) of the Act to engage in conduct that contravenes Register rules made for the purpose of subsections 61JP(1) or (2) of the Act.","sortOrder":26},{"sectionNumber":"22","sectionType":"section","heading":"Request for access by licensed interactive wagering service provider","content":"#### 22 Request for access by licensed interactive wagering service provider\n\n  (1) A request for access by a licensed interactive wagering service provider must:\n  (a) be made to the Register operator via the application programming interface operated by the Register operator; and\n  (b) for each individual covered by the request, include the following information relating to the individual:\n  (i) name;\n  (ii) contact details;\n  (iii) date of birth; and\n  (iv) residential postcode.","sortOrder":27},{"sectionNumber":"23","sectionType":"section","heading":"Obligations on Register operator to comply with a request for access by licensed interactive wagering service provider","content":"#### 23 Obligations on Register operator to comply with a request for access by licensed interactive wagering service provider\n\n    (1) After receiving a request for access by a licensed interactive wagering service provider, the Register operator must take reasonable steps to comply with the request by sending the notification in subsection (2) to that provider as soon as practicable, and in any event:\n\n(a) within one second, where the request covers one individual; or\n\n(b) within 15 minutes, where the request covers more than one individual.\n\n(2) The Register operator must comply with a request for access by a licensed interactive wagering service provider via the application programming interface operated by the Register operator, and send a notification to the provider advising, in relation to each individual covered by the request, that:\n\n  (a) the individual is a registered individual as at the time the request was made;\n  (b) the individual is not a registered individual as at the time the request was made; or\n  (c) there is an error and it is unknown whether the individual is a registered individual as at the time the request was made,\n\nwhichever is applicable.","sortOrder":28},{"sectionNumber":"24","sectionType":"section","heading":"Notifications where current or prospective customer is a registered individual","content":"#### 24 Notifications where current or prospective customer is a registered individual\n\n(1) If a licensed interactive wagering service provider is informed by the Register operator that a current customer is a registered individual, the provider must:\n\n(a) inform the individual that the provider has been advised by the Register operator that the customer is registered on BetStop; and\n\n(b) inform the individual that the provider is prevented from providing licensed interactive wagering services to the customer; and\n\n(c) inform the individual that their licensed interactive wagering service account with the provider will be closed in accordance with section 61MB or section 61MC of the Act (whichever is applicable), and that any credit in the account will be refunded to them under section 61MC (if applicable); and\n\n(d) provide the individual with information about relevant available support services,\n\nas soon as practicable after being so informed.\n\n  Note: Licensed interactive wagering service providers have various obligations relating to the closure of an account where an individual becomes a registered individual, which are set out in sections 61MB and 61MC of the Act.\n\n(2) If a licensed interactive wagering service provider is informed by the Register operator that a prospective customer is a registered individual, the provider must:\n\n(a) inform the individual that they are registered on BetStop; and\n\n(b) inform the individual that they cannot open a new licensed interactive wagering service account; and\n\n(c) provide the individual with information about relevant available support services,\n\nas soon as practicable after being so informed.","sortOrder":29},{"sectionNumber":"25","sectionType":"section","heading":"Promoting the Register to customers","content":"#### 25 Promoting the Register to customers\n\n(1) Where a licensed interactive wagering service provider operates a website or an app in connection with its licensed interactive wagering services, it must, at a minimum, include:\n\n(a) reference to BetStop;\n\n(b) a statement to the effect that BetStop is the national self-exclusion register; and\n\n(c) a hyperlink to the BetStop website,\n\non:\n\n(d) the home page; and\n\n(e) responsible gambling pages; and\n\n(f) other pages promoting the provider’s self-exclusion service, if any,\n\nof that website or app.\n\n(2) The information referred to in paragraphs (1)(a), (b) and (c) must be:\n\n  (a) prominently displayed;\n  (b) clear and legible;\n  (c) in a font size consistent with other text on the page; and\n  (d) positioned in close proximity to information about other responsible gambling or consumer protection measures.\n\n(3) Where a licensed interactive wagering service provider sends a regulated electronic message, it must, at a minimum, include the information identified in paragraphs (1)(a), (b) and (c).\n\n(4) Where a regulated electronic message referred to in subsection (3) is sent via SMS message, the message will comply with the requirements of that subsection if it contains a hyperlink to a separate webpage that includes the information referred to in paragraphs (1)(a), (b) and (c).\n\n(5) Where a licensed interactive wagering service provider provides customers with activity statements, it must, at a minimum, include the information identified in paragraphs (1)(a), (b) and (c).\n\n  (6) Where a licensed interactive wagering service provider receives a voice call or electronic message from a customer to discuss:\n\n(a) placing limits or controls on their gambling;\n\n(b) responsible gambling options, including self-exclusion; or\n\n(c) general assistance with problem gambling behaviour,\n\nit must:\n\n(d) inform the customer of the existence of BetStop; and\n\n(e) provide them with the BetStop telephone number and the BetStop website address,\n\nas soon as practicable after receiving the voice call or electronic message.\n\n  Note 1: The requirements in this section are made for the purpose of subsections 61JP(1) and (2) of the Act.\n  Note 2: It is an offence under subsection 61JP(3) of the Act to engage in conduct that contravenes Register rules made for the purpose of subsections 61JP(1) or (2) of the Act.","sortOrder":30},{"sectionNumber":"Part 8","sectionType":"section","heading":"Collection of cost recovery levy","content":"#### Part 8— Collection of cost recovery levy\n\n#### 26 When levy is due and payable\n\nThe levy is due and payable 30 days after the date the relevant invoice was issued to the person.\n\n  Note: The levy is imposed by the National Self‑exclusion Register (Cost Recovery Levy) Act 2019. Under section 61PA of the Act the levy is due and payable at the time ascertained in accordance with these Rules.","sortOrder":31},{"sectionNumber":"26","sectionType":"section","heading":"When levy is due and payable","content":"#### 26 When levy is due and payable\n\nThe levy is due and payable 30 days after the date the relevant invoice was issued to the person.\n\n  Note: The levy is imposed by the National Self‑exclusion Register (Cost Recovery Levy) Act 2019. Under section 61PA of the Act the levy is due and payable at the time ascertained in accordance with these Rules.","sortOrder":32}],"analysis":{"flash_summary":{"complexity_score":6,"scope_assessment":{"changed":false,"description":"These Rules implement and operationalise the National Self‑exclusion Register established by the Interactive Gambling Act 2001. They provide procedural detail (applications, verification, notifications, API performance, complaints, promotion obligations and levy timing) necessary to give effect to the Act. They do not on their face expand the substantive scope of the Act but instead prescribe processes, timelines and technical requirements to be followed under the Act (see generally Parts 3–8 and cross‑references)."},"complexity_factors":["Extensive cross‑references to the Interactive Gambling Act 2001 (multiple subsections: 61HA, 61JA, 61JB, 61JC, 61JG, 61JI, 61JK, 61MB, 61MC, 61NC, 61ND, 61NE, 61PA, 61QB, 61JP etc.), requiring readers to consult the Act for full effect","Around 25–35 defined expressions directly in the Rules plus additional defined terms incorporated by reference from the Act","Conditional verification logic with statutory exceptions (verification process in s9 versus exceptions in ss61JB(2)–(3) of the Act)","Hard performance SLAs for API responses (s23) with two different time bands (1 second; 15 minutes)","Multiple stakeholders and role‑specific duties (registered individual, nominated support person, Register operator, licensed provider, ACMA) with differing notification, access and correction pathways (Parts 3–7)","Nested procedural timelines and notice periods (entry within 1 hour s11; complaint acknowledgement 3 business days and final response 28 days s21)","Limits and caps (maximum 5 nominated support persons) and variation/deletion rules with triggers (nominee death, removal, update) across several sections","Privacy and information‑handling cross‑references to the Privacy Act and FOI Act — additional compliance overlay"],"plain_english_summary":"**What this instrument does (mechanics)\n\n- Creates the practical operating rules for the National Self‑exclusion Register (called \"BetStop\") established under the Interactive Gambling Act 2001. (See Part 1 and section 6.)\n- Specifies who can interact with the Register operator and how: people can apply to register, extend registration, nominate or remove a \"nominated support person\", update/correct their entry, or deregister via the BetStop website or telephone (section 7). No application fee is payable (section 7 note).\n- Sets the identity‑verification steps a person must pass when registering (use of a government online verification service, SMS code to their mobile and an email verification) unless the Act’s exceptions apply (section 9).\n- Prescribes what information must be included in an application to register and what an entry must contain (name, contact details, date of birth, residential address, and any required identity verification information) (sections 8 and 12).\n- Requires the Register operator to make entries promptly (as soon as practicable and within one hour after completing pre‑registration steps) and to notify nominated support persons and registered individuals when relevant entries or variations occur (sections 11, 13–16).\n- Establishes processes for registered individuals and nominated support persons to request access to their information, and requires the Register operator to verify requestors before releasing information (sections 19–20).\n- Lays down a complaints process and timing: acknowledge complaints within 3 business days and give a written response within 28 days; review and escalation mechanics to the ACMA are specified (section 21).\n- Prescribes how licensed interactive wagering service providers must access the Register (via an API) and what identifying inputs they must supply for each person checked (name, contact details, DOB, postcode) (section 22).\n- Imposes operational performance standards on the Register operator’s API responses to providers: respond within one second for single‑person checks and within 15 minutes for multi‑person checks (section 23). The response must state whether each checked person is registered, not registered, or unknown due to error (section 23(2)).\n- Specifies immediate obligations on wagering providers when told a current or prospective customer is on BetStop: inform the person, prevent access or close accounts, refund credits as required by the Act, and provide support information (section 24).\n- Requires wagering providers to promote BetStop on their websites/apps, responsible gambling pages, activity statements and regulated electronic messages, and to provide BetStop contact details when customers ask about limits, self‑exclusion or problem gambling (section 25).\n- Sets the due date for the statutory cost‑recovery levy: 30 days from invoice (section 26).\n\n\nWho this affects\n\n- Registered individuals (people who self‑exclude): the instrument governs how they register, update or correct their entries, how nominated support persons are handled, and how they can access their own data (sections 7–20).\n- Nominated support persons: the Rules set how they are nominated, notified and how they can access or correct information relating to them (sections 10, 13–18, 19–20).\n- The Register operator (the organisation running BetStop): operational, verification, notification, timeliness and complaint‑handling duties are imposed on the operator (sections 9, 11, 13–21, 23).\n- Licensed interactive wagering service providers (bookmakers with a licence): must use the operator's API to check customers, take specified actions where customers are registered, and include BetStop information in customer‑facing material (sections 22–25). They also pay the cost‑recovery levy (section 26 and cross‑reference).\n- The Australian Communications and Media Authority (ACMA): recipient of escalated complaints and the regulator referenced throughout (notes to sections and statutory cross‑references).\n\n\nWhy it matters (purposes claimed and practical effects)\n\n- Purpose claimed: to operationalise a national self‑exclusion mechanism so that people who opt out of interactive wagering are reliably prevented from placing online bets and can access support (see the Rules read with the Act). The Rules set verifiable identity checks, rapid machine‑to‑machine checks for providers, notification duties, and minimum disclosure/promotional requirements so the system can function in real time (sections 9, 22–25).\n\n- Implementation and compliance effects:\n  - Verification and identity steps (s9) raise implementation and privacy costs for the Register operator (integration with government verification systems, SMS/email delivery and recordkeeping) and introduce an accuracy gatekeeping function that the operator controls (s9(2); s17(2), s18(2)).\n  - The API performance targets (s23) create a sharp deliverable: sub‑second responses for single checks and up to 15 minutes for batch checks. That imposes technical and operational costs on the Register operator (redundancy, uptime, latency) and requires wagering providers to integrate in real time.\n  - Wagering providers must alter customer flows and systems to block registered customers and to display/promote BetStop elements on their digital channels and communications (s24–25). These are recurring compliance tasks (site updates, messaging templates, call‑script changes).\n  - Complaint handling and disclosure obligations impose administrative overheads and timeliness obligations on the Register operator (s21) and create an escalation path to the ACMA.\n\n- Incentives and who pays:\n  - The levy (imposed under separate statute and given a due date here at s26) places the financial burden for operating BetStop on the industry subject to the levy; the Rules set when that levy becomes payable (30 days after invoice).\n  - Providers pay to integrate with the API (development and operational costs) and lose revenue from customers they must block if those customers self‑exclude; benefits from reduced problem‑gambling risk are diffuse and regulatory compliance is concentrated on operators.\n\n- Trade‑offs and risks:\n  - False positives/negatives and verification failures: the Rules require verification and rapid API responses but leave some accuracy assessment and exception handling to the Register operator and the providers (s9(3) references Act exceptions; s23(2)(c) allows an \"error/unknown\" status). That creates operational risk and potential disputes over blocked accounts.\n  - Privacy and data quality: the Rules reference the Privacy Act and the operator must notify individuals when personal information is collected (notes to ss13–14). The operator is also authorised to vary or delete nominated support person data (ss14–16), which has provenance and correction mechanics (ss17–18).\n  - Implementation complexity is concentrated on the Register operator (technical uptime, verification interfaces, complaint handling) while compliance obligations are spread across all licensed wagering providers (integration, customer communications, account closures).\n\n\nKey practical points and constraints (with section references)\n\n- Maximum of 5 nominated support persons can be included in an application (see s8(2) and cross‑reference to subsection 61JA(7) of the Act and s61JI(6)).\n- The Register operator must register individuals \"as soon as practicable\" and in any event within one hour after completing pre‑registration steps (s11).\n- API performance: 1 second for single checks; 15 minutes for multiple individuals (s23).\n- Complaint timings: acknowledgement within 3 business days; substantive response within 28 days; review and referral options to ACMA (s21).\n- Levy due date: 30 days after invoice (s26).\n\n\nSummary judgement‑free takeaway\n\nThese Rules provide the operational detail necessary to run the BetStop self‑exclusion system: who can apply and how, what identity checks are used, what appears on an entry, how the operator and providers must behave when someone is registered, complaint handling standards, promotion obligations for providers, and a clear API performance target to enable near‑real‑time blocking by wagering providers. They allocate most technical and administrative responsibility to the Register operator and place implementation/compliance costs on both the operator (technical and privacy/governance duties) and licensed wagering providers (system integration, customer handling and promotional obligations)."},"flash_summary_failed":{"failed":true,"reason":"A positive credit balance is required for all requests, including BYOK, so fallback providers remain available. Add credits at https://vercel.com/d?to=%2F%5Bteam%5D%2F%7E%2Fai%3Fmodal%3Dtop-up to continue.","source":"analysis-cron"},"kimi_summary":{"_metrics":{"completionTokens":644},"content_quality":"ok","complexity_score":6,"scope_assessment":{"changed":false,"description":"The legislation remains focused on its original purpose: establishing operational rules for the BetStop national self-exclusion register. The Rules cover registration processes, identity verification, support person nominations, gambling provider obligations, complaints handling, and cost recovery levy timing—all directly related to the register's core function. No significant scope creep is evident."},"complexity_factors":["Extensive cross-referencing to the Interactive Gambling Act 2001 (multiple sections including 61JA, 61JB, 61JC, 61JG, 61JI, 61JK, 61MB, 61MC, 61NC, 61ND, 61NE, 61PA, 61QB)","Multiple defined terms (14 in Rules, 14 more referenced from the Act)","Conditional logic with exceptions (e.g., identity verification doesn't apply in circumstances set out in subsections 61JB(2) and 61JB(3) of the Act)","Strict timeframes with conditional branches (1 second vs 15 minutes depending on request size)","Dual pathways for applications (website or telephone)","Nested notification requirements involving multiple parties (registered individual, nominated support persons, former nominated support persons)","Technical integration requirements (application programming interface for gambling providers)","Overlapping obligations from other legislation (Privacy Act 1988, Freedom of Information Act 1982, Telecommunications Numbering Plan 2015)"],"plain_english_summary":"These Rules establish BetStop, Australia’s national online gambling self‑exclusion register, explaining how individuals register (online/phone, identity checks, nominate support people, update or end exclusions) and ensuring services are free and privacy‑protected. They require gambling operators to check the register in real time, close accounts and refund funds for registered users, promote BetStop, and pay a levy to fund the system; the operator must process registrations and handle complaints within set timeframes."}},"importantCases":[],"_links":{"self":"/api/acts/interactive-gambling-national-self-exclusion-register-register-rules-2022","history":"/api/acts/interactive-gambling-national-self-exclusion-register-register-rules-2022/history","analysis":"/api/acts/interactive-gambling-national-self-exclusion-register-register-rules-2022/analysis","conflicts":"/api/acts/interactive-gambling-national-self-exclusion-register-register-rules-2022/conflicts","importantCases":"/api/acts/interactive-gambling-national-self-exclusion-register-register-rules-2022/important-cases","documents":"/api/acts/interactive-gambling-national-self-exclusion-register-register-rules-2022/documents"}}