{"id":"health-and-community-services-complaints-regulations-2019","name":"Health and Community Services Complaints Regulations 2019","slug":"health-and-community-services-complaints-regulations-2019","collection":"regulation","jurisdiction":"sa","status":"in_force","isInForce":true,"actNumber":null,"makingDate":null,"administeringDepartment":null,"currentVersion":{"id":235620,"registerId":"sa-health-and-community-services-complaints-regulations-2019-current","compilationNumber":null,"startDate":"2026-04-06","status":"InForce","reasons":null,"registeredAt":null},"sections":[{"sectionNumber":"1","sectionType":"section","heading":"Health and Community Services Complaints Regulations 2019","content":"South Australia\nHealth and Community Services Complaints Regulations 2019\nunder the Health and Community Services Complaints Act 2004\n\nContents\n1\tShort title\n2\tCommencement\n3\tInterpretation\n4\tExclusion from definition of community service\n5\tCorresponding laws\n6\tWarrant (section 49 of Act)\n7\tCode of conduct (section 56A of Act)\n8\tPrescribed offences against other laws (sections 56B and 56C of Act)\n9\tInterstate orders (section 56EA of Act)\n10\tService\n11\tReturns by prescribed providers (section 76 of Act)\n12\tReturns by prescribed bodies (section 77 of Act)\nSchedule 1—Warrant\nSchedule 2—Code of conduct for certain health care workers\n1\tInterpretation\n2\tApplication of code\n3\tHealth care worker to provide services in a safe and ethical manner\n4\tHealth care workers to obtain consent\n5\tAppropriate conduct in relation to treatment advice\n6\tHealth care workers to report concerns about the conduct of other health care workers\n7\tHealth care workers to take appropriate action in response to adverse events\n8\tHealth care workers to adopt standard precautions for infection control\n9\tHealth care workers diagnosed with infectious medical conditions\n10\tHealth care workers not to make claims to cure certain serious illnesses\n11\tHealth care workers not to misinform their clients\n12\tHealth care workers not to practise under the influence of alcohol or unlawful substances\n13\tHealth care workers with certain mental or physical impairment\n14\tHealth care workers not to financially exploit clients\n15\tHealth care workers not to engage in sexual misconduct\n16\tHealth care workers to comply with relevant privacy laws\n17\tHealth care workers to keep appropriate records\n18\tHealth care workers to be covered by appropriate insurance\n19\tHealth care workers to display code and other information\nSchedule 3—Revocation of Health and Community Services Complaints Regulations 2005\nLegislative history\n\n1—Short title\nThese regulations may be cited as the Health and Community Services Complaints Regulations 2019.\n2—Commencement\nThese regulations come into operation on the day on which section 11 of the Health and Community Services Complaints (Miscellaneous) Amendment Act 2018 comes into operation.\n3—Interpretation\nIn these regulations, unless the contrary intention appears—\nAct means the Health and Community Services Complaints Act 2004.\n4—Exclusion from definition of community service\n\t(1)\tFor the purposes of the definition of community service in section 4 of the Act, services provided by a prescribed housing entity are excluded from the ambit of that definition if a person who uses or seeks to use the relevant service is able to obtain a review of a decision by the prescribed housing entity with respect to the provision of the service by bringing an action before the South Australian Civil and Administrative Tribunal (whether as a review of an internal review or otherwise).\n\t(2)\tFor the purposes of subregulation (1), prescribed housing entity means—\n\t(a)\tSouth Australian Housing Trust; or\n\t(b)\ta community housing provider registered under the Community Housing Providers National Law.\n5—Corresponding laws\nThe following laws are corresponding laws for the purposes of the Act:\n\t(a)\tHealth and Community Services Complaints Act of the Northern Territory;\n\t(b)\tHealth and Disability Services (Complaints) Act 1995 of Western Australia;\n\t(c)\tHealth Care Complaints Act 1993 of New South Wales;\n\t(d)\tHealth Complaints Act 1995 of Tasmania;\n\t(e)\tHealth Complaints Act 2016 of Victoria;\n\t(f)\tHealth Ombudsman Act 2013 of Queensland;\n\t(g)\tHuman Rights Commission Act 2005 of the Australian Capital Territory.\n6—Warrant (section 49 of Act)\nThe prescribed form for a warrant under section 49 of the Act is set out in Form 1 of Schedule 1.\n7—Code of conduct (section 56A of Act)\nPursuant to section 56A of the Act, the code of conduct set out in Schedule 2 is prescribed.\n8—Prescribed offences against other laws (sections 56B and 56C of Act)\n\t(1)\tThe following offences are prescribed for the purposes of section 56B(1)(b)(ii) of the Act:\n\t(a)\tan offence against the Australian Consumer Law (SA);\n\t(b)\tan offence against Part 3 of the Criminal Law Consolidation Act 1935;\n\t(c)\tan offence against Part 7 Division 10 of the Health Practitioner Regulation National Law (South Australia);\n\t(d)\tan offence against the South Australian Public Health Act 2011.\n\t(2)\tThe following offences are prescribed for the purposes of section 56C(1)(b)(ii) of the Act:\n\t(a)\tan offence against the Australian Consumer Law (SA);\n\t(b)\tan offence against Part 3 of the Criminal Law Consolidation Act 1935;\n\t(c)\tan offence against Part 7 Division 10 of the Health Practitioner Regulation National Law (South Australia);\n\t(d)\tan offence against the South Australian Public Health Act 2011.\n9—Interstate orders (section 56EA of Act)\n\t(1)\tThe following orders are interstate interim orders for the purposes of section 56EA of the Act:\n\t(a)\tan order under section 41AA of the Health Care Complaints Act 1993 of New South Wales;\n\t(b)\tan order under section 68 of the Health Ombudsman Act 2013 of Queensland;\n\t(c)\tan order under section 90 of the Health Complaints Act 2016 of Victoria.\n\t(2)\tThe following orders are interstate final orders for the purposes of section 56EA of the Act:\n\t(a)\tan order under section 41A of the Health Care Complaints Act 1993 of New South Wales;\n\t(b)\tan order under section 113(4) of the Health Ombudsman Act 2013 of Queensland;\n\t(c)\tan order under section 95 of the Health Complaints Act 2016 of Victoria.\n10—Service\n\t(1)\tA notice or document required or authorised by or under the Act to be given to or served on a person may—\n\t(a)\tbe given to the person personally; or\n\t(b)\tbe posted in an envelope addressed to the person at the person's last known nominated contact, residential, business or (in the case of a corporation) registered address; or\n\t(c)\tbe left for the person at the person's last known nominated contact, residential, business or (in the case of a corporation) registered address with someone apparently over the age of 16 years; or\n\t(d)\tbe transmitted by facsimile transmission or electronic mail to a facsimile number or electronic mail address provided by the person.\n\t(2)\tWithout limiting the effect of subregulation (1), a notice or other document required or authorised to be given or sent to, or served on, a person for the purposes of this Act may, if the person is a company or registered body within the meaning of the Corporations Act 2001 of the Commonwealth, be served on the person in accordance with that Act.\n11—Returns by prescribed providers (section 76 of Act)\n\t(1)\tFor the purposes of section 76(4) of the Act, a designated health or community service provider is a health or community service provider—\n\t(a)\twho provides a health service or a community service within 1 of the following classes:\n\t(i)\thealth services provided within the public system, the private system or the non‑government sector;\n\t(ii)\tcommunity services provided within the public system, the private system or the non‑government sector;\n\t(iii)\tchild protection services provided within the public system, the private system or the non‑government sector (with this class being specifically constituted so as not to fall within a general designation under a preceding subparagraph); and\n\t(b)\twho falls within a determination of the Commissioner for the purposes of lodging returns under section 76(1) of the Act.\n\t(2)\tIn connection with the operation of subregulation (1), the classes of complaints within the ambit of section 76(1) of the Act will be classes determined by the Commissioner for the purposes of lodging returns under that section of the Act.\n12—Returns by prescribed bodies (section 77 of Act)\nFor the purposes of section 77 of the Act, the following bodies are prescribed pursuant to section 77(5):\n\t(a)\tthe Australian Association of Social Workers (South Australian Branch) Incorporated;\n\t(b)\tthe Australian Natural Therapists Association Limited;\n\t(c)\tthe Australian Naturopathic Practitioners Association Incorporated;\n\t(d)\tthe Australian Traditional-Medicine Society Ltd.\nSchedule 1—Warrant\nWarrant\nHealth and Community Services Complaints Act 2004—section 49\nAn application for a warrant under section 49 of the Health and Community Services Complaints Act 2004 has been made to me by the Health and Community Services Complaints Commissioner.\nI [insert name of Magistrate] a Magistrate of the Magistrates Court of South Australia, am satisfied that there are reasonable grounds for issuing the warrant.\nThe persons authorised to exercise the powers conferred by the warrant are as follows: [provide details, (eg position title) of the person seeking authority to exercise the powers conferred by the warrant] \nThe address of the premises subject to the warrant is as follows: [insert address]\nThe warrant authorises the named person and any person assisting that person, with such force as is necessary—\n\t(a)\tto enter and remain in the premises; and\n\t(b)\tto search the premises and any person or thing in the premises; and\n\t(c)\tto break open and search anything in the premises in which any document or other thing relevant to the investigation may be contained; and\n\t(d)\tto take photographs; and\n\t(e)\tto seize and remove anything in the premises which the authorised person has reasonable grounds for believing is relevant to the investigation; and\n\t(f)\tto examine, seize and remove, make copies of, or take extracts from, any document in the premises which the authorised person has reasonable grounds for believing is relevant to the investigation; and\n\t(g)\tto require a health and community service provider or any other person employed at the premises to provide information by answering questions which the authorised person considers relevant to the investigation.\nThe period for which the warrant will be in force is 30 days from the date of issue (being the date shown below).\nDated: [insert date of issue]\nSigned: Magistrate of the Magistrates Court of South Australia\nSchedule 2—Code of conduct for certain health care workers\n1—Interpretation\nIn this Schedule—\nhealth care worker means a natural person who provides a health service (whether or not the person is registered under the Health Practitioner Regulation National Law (South Australia));\nhealth service has the same meaning as in the Health and Community Services Complaints Act 2004.\n2—Application of code\nThis Schedule applies to the provision of health services by—\n\t(a)\thealth care workers who are not required to be registered under the Health Practitioner Regulation National Law (South Australia) (including de-registered health practitioners); and\n\t(b)\thealth care workers who are registered health practitioners under the Health Practitioner Regulation National Law (South Australia) and who provide health services that are unrelated to their registration.\n3—Health care worker to provide services in a safe and ethical manner\n\t(1)\tA health care worker must provide a health service in a safe and ethical manner.\n\t(2)\tWithout limiting subclause (1), a health care worker must comply with the following:\n\t(a)\ta health care worker must maintain the necessary competence in the health care worker's field of practice;\n\t(b)\ta health care worker must not provide health care of a type that is outside the health care worker's experience or training, or provide services that the health care worker is not qualified to provide;\n\t(c)\ta health care worker must only prescribe or recommend treatments or appliances that serve the needs of clients;\n\t(d)\ta health care worker must recognise the limitations of the treatment that the health care worker can provide and refer clients to other competent health service providers in appropriate circumstances;\n\t(e)\ta health care worker must recommend to clients that additional opinions and services be sought, where appropriate;\n\t(f)\ta health care worker must assist a client to find other appropriate health care services, if required and practicable;\n\t(g)\ta health care worker must encourage clients to inform their treating medical practitioner (if any) of the treatments or care being provided;\n\t(h)\ta health care worker must have a sound understanding of any possible adverse interactions between the therapies and treatments being provided or prescribed and any other medications or treatments, whether prescribed or not, that the health care worker is, or should be, aware that a client is taking or receiving, and advise the client of these interactions;\n\t(i)\ta health care worker must provide health services in a manner that is culturally sensitive to the needs of the health care worker's clients. \n4—Health care workers to obtain consent\nPrior to commencing a treatment or service, a health care worker must ensure that consent appropriate to that treatment or service has been obtained and complies with the laws of South Australia.\n5—Appropriate conduct in relation to treatment advice\n\t(1)\tA health care worker must accept the right of clients to make informed choices in relation to their health care.\n\t(2)\tA health care worker must not attempt to dissuade a client from seeking or continuing medical treatment.\n\t(3)\tA health care worker must communicate and cooperate with colleagues and other health service providers and agencies in the best interests of their clients.\n6—Health care workers to report concerns about the conduct of other health care workers\nA health care worker who, in the course of providing treatment or care, forms the reasonable belief that another health care worker has placed or is placing clients at serious risk of harm must refer the matter to the Health and Community Services Complaints Commissioner.\n7—Health care workers to take appropriate action in response to adverse events\n\t(1)\tA health care worker must take appropriate and timely measures to minimise harm to clients when an adverse event occurs in the course of providing treatment or care.\n\t(2)\tWithout limiting subclause (1), a health care worker must—\n\t(a)\tensure that appropriate first aid is available to deal with any adverse event; and\n\t(b)\tobtain appropriate emergency assistance in the event of any serious adverse event; and\n\t(c)\tpromptly disclose the adverse event to the client and take appropriate remedial steps to reduce the risk of recurrence; and\n\t(d)\treport the adverse event to the relevant authority, where appropriate.\n8—Health care workers to adopt standard precautions for infection control\n\t(1)\tA health care worker must adopt standard precautions for the control of infection in the course of providing treatment or care.\n\t(2)\tWithout limiting subclause (1), a health care worker who carries out a skin penetration or other invasive procedure must comply with—\n\t(a)\tthe South Australian Public Health Act 2011; and\n\t(b)\tthe Guidelines on the Safe and Hygienic Practice of Skin Penetration published by the Department and as in force from time to time.\n9—Health care workers diagnosed with infectious medical conditions\n\t(1)\tA health care worker who has been diagnosed with a medical condition that can be passed on to clients must ensure that the health care worker practises in a manner that does not put clients at risk.\n\t(2)\tWithout limiting subclause (1), a health care worker who has been diagnosed with a medical condition that can be passed on to clients must take and follow advice from a suitably qualified registered health practitioner on the necessary steps to be taken to modify the health care worker's practice to avoid the possibility of transmitting that condition to clients.\n10—Health care workers not to make claims to cure certain serious illnesses\n\t(1)\tA health care worker must not claim or represent that they are qualified, able or willing to cure cancer or other terminal illnesses.\n\t(2)\tA health care worker who claims to be able to treat or alleviate the symptoms of cancer or other terminal illnesses must be able to substantiate such claims.\n11—Health care workers not to misinform their clients\n\t(1)\tA health care worker must not engage in any form of misinformation or misrepresentation in relation to the products or services the health care worker provides or the qualifications, training or professional affiliations the health care worker holds.\n\t(2)\tWithout limiting subclause (1)—\n\t(a)\ta health care worker must not use possession of a particular qualification to mislead or deceive clients or the public as to the health care worker's competence in a field of practice or ability to provide treatment; and\n\t(b)\ta health care worker must provide truthful information as to the health care worker's qualifications, training or professional affiliations; and\n\t(c)\ta health care worker must not make claims either directly to clients or in advertising or promotional materials about the efficacy of treatment or services the health care worker provides if those claims cannot be substantiated.\n12—Health care workers not to practise under the influence of alcohol or unlawful substances\n\t(1)\tA health care worker must not provide treatment or care to clients while under the influence of alcohol or unlawful substances.\n\t(2)\tA health care worker who is taking prescribed medication must obtain advice from the prescribing health practitioner or dispensing pharmacist on the impact of the medication on the health care worker's ability to practise and must refrain from treating or caring for clients in circumstances where the health care worker's capacity is or may be impaired.\n13—Health care workers with certain mental or physical impairment\n\t(1)\tA health care worker must not provide treatment or care to clients while suffering from a physical or mental impairment, disability, condition or disorder (including an addiction to alcohol or a drug, whether or not prescribed) that places or is likely to place clients at risk of harm.\n\t(2)\tWithout limiting subclause (1), if a health care worker has a mental or physical impairment that could place clients at risk of harm, the health care worker must seek advice from a suitably qualified health practitioner to determine whether, and in what ways, the health care worker should modify the health care worker's practice, including stopping practice if necessary.\n14—Health care workers not to financially exploit clients\n\t(1)\tA health care worker must not financially exploit their clients.\n\t(2)\tWithout limiting subclause (1)—\n\t(a)\ta health care worker must only provide services or treatments to clients that are designed to maintain or improve clients’ health or wellbeing; and\n\t(b)\ta health care worker must not accept or offer financial inducements or gifts as a part of client referral arrangements with other health care workers; and\n\t(c)\ta health care worker must not ask clients to give, lend or bequeath money or gifts that will benefit the health care worker directly or indirectly.\n15—Health care workers not to engage in sexual misconduct\n\t(1)\tA health care worker must not engage in behaviour of a sexual or close personal nature with a client.\n\t(2)\tA health care worker must not engage in a sexual or other inappropriate close personal, physical or emotional relationship with a client.\n\t(3)\tA health care worker should ensure that a reasonable period of time has elapsed since the conclusion of the therapeutic relationship before engaging in a sexual relationship with a client.\n16—Health care workers to comply with relevant privacy laws\nA health care worker must comply with relevant privacy laws that apply to clients’ health information, including the Privacy Act 1988 of the Commonwealth.\n17—Health care workers to keep appropriate records\n\t(1)\tA health care worker must maintain accurate, legible and up-to-date clinical records for each client consultation and ensure that these are held securely and not subject to unauthorised access.\n\t(2)\tA health care worker must take necessary steps to facilitate clients’ access to information contained in their health records if requested.\n\t(3)\tA health care worker must facilitate the transfer of a client’s health record in a timely manner when requested to do so by the client or their legal representative.\n18—Health care workers to be covered by appropriate insurance\nA health care worker should ensure that appropriate indemnity insurance arrangements are in place in relation to the health care worker's practice.\n19—Health care workers to display code and other information\n\t(1)\tA health care worker must display or make available a copy of each of the following documents at all premises where the health care worker practices:\n\t(a)\ta copy of this code of conduct;\n\t(b)\ta document, in a form determined by the Commissioner, that gives information about the way in which clients may make a complaint to the Health and Community Services Complaints Commissioner.\n\t(2)\tCopies of these documents must be displayed or made available in a manner that makes them easily visible or accessible to clients.\n\t(3)\tThis clause does not apply in respect of any of the following premises:\n\t(a)\tpremises of any hospital (within the meaning of the Health Care Act 2008);\n\t(b)\tpremises of any health service established or licensed under the Health Care Act 2008;\n\t(c)\tpremises of the SA Ambulance Service Incorporated;\n\t(d)\tpremises of an approved provider (within the meaning of the Aged Care Act 1997 of the Commonwealth).\nSchedule 3—Revocation of Health and Community Services Complaints Regulations 2005\nThe Health and Community Services Complaints Regulations 2005 are revoked.\nLegislative history\nNotes\n\t•\tFor further information relating to the Act and subordinate legislation made under the Act see the Index of South Australian Statutes or www.legislation.sa.gov.au.\nPrincipal regulations\nYear\nNo\nReference\nCommencement\n2019\n20\nGazette 14.3.2019 p849 \n18.3.2019: r 2\n","sortOrder":0}],"analysis":{"flash_summary":{"complexity_score":5,"scope_assessment":{"changed":true,"description":"The regulations both narrow and expand the Act's practical scope. They narrow the definition of 'community service' by excluding certain housing services subject to Tribunal review (reg 4). They expand regulatory reach by prescribing a code that applies to unregistered providers and registered practitioners when acting outside their registration (reg 7 and Sch 2), and by recognising interstate interim and final orders for enforcement (reg 9). They also create new reporting obligations (reg 11) and prescribe offences that trigger powers (reg 8), shifting who must comply and what conduct is regulated."},"complexity_factors":["Multiple instrument types in one regulation (procedural rules, prescribed offences, interstate order recognition, warrant form, and a detailed code) (regs 6–9, Schs 1–2).","Broad cross‑references to other statutes and interstate laws increase interpretive complexity (regs 5, 8, 9; numerous external Acts cited in Sch 2).","Administrative discretion for the Commissioner to determine which providers and complaint classes must lodge returns (reg 11(1)(b) and reg 11(2)).","Detailed conduct obligations for health care workers that impose ongoing compliance burdens (Sch 2, clauses 3–19) including consent, infection control, records, insurance and display obligations.","Warrant form grants wide powers (entry, search, seizure, questioning) and time limits that raise operational and rights‑protection issues (Sch 1; reg 6).","Exclusion from the Act's 'community service' definition for certain housing services tied to availability of Tribunal review, which alters scope of reviewability (reg 4).","Lists of prescribed offences and interstate orders create dependency on external legal frameworks and require coordination for enforcement (regs 8–9).","Revocation of earlier regulations requires affected entities to track transitional or compliance changes (Sch 3)."],"plain_english_summary":"These regulations set out practical rules and a prescribed code of conduct under the Health and Community Services Complaints Act 2004 that affect health and community service providers in South Australia. They specify how complaints and warrants are served and executed, list which offences and interstate orders trigger regulatory powers, require certain providers and bodies to lodge returns, and impose conduct, record‑keeping and display duties on specified health care workers. Who pays: regulated providers bear compliance and reporting costs; who decides: the Commissioner and Magistrates exercise key determinations and powers."},"flash_summary_failed":{"failed":true,"reason":"Unauthenticated. Configure AI_GATEWAY_API_KEY or use a provider module. Learn more: https://ai-sdk.dev/unauthenticated-ai-gateway","source":"analysis-cron"},"issue_detection":{"absurdities":[],"contradictions":[]},"summary":{"complexity_score":1,"scope_assessment":{"changed":false,"description":"Scope cannot be assessed — the legislative text was not available due to a broken URL. No comparison between original intent and current provisions is possible without access to the actual document."},"complexity_factors":["No actual legislative text was retrievable — the source URL returned a 404 Page Not Found error","Unable to assess true complexity without access to the document","Score of 1 reflects absence of content to analyse, not simplicity of the underlying law","Website migration as of 24 March 2026 appears to have broken legacy hyperlinks to SA legislation"],"plain_english_summary":"The Health and Community Services Complaints Regulations 2019 (SA) set procedural rules under the Health and Community Services Complaints Act for who may lodge complaints about health and community services, how complaints are made and handled, any fees and time limits, and procedural duties of the Commissioner. They affect patients, service users, health and disability providers, aged‑care and community workers.\n\nNote: the provided link was broken; consult www.legislation.sa.gov.au and search the title for the current text."},"kimi_summary":{"content_quality":"ok","complexity_score":4,"scope_assessment":{"changed":false,"description":"The regulations appear consistent with their original intent under the parent Act. They operationalise complaint-handling procedures, prescribe conduct standards for unregistered workers, and establish administrative mechanisms (warrants, reporting, service rules) that are typical for subordinate legislation of this type. The 2019 version replaces the 2005 regulations without apparent expansion beyond the Act's framework."},"complexity_factors":["Multiple cross-references to the parent Act (Health and Community Services Complaints Act 2004) and other legislation including the Health Practitioner Regulation National Law, Australian Consumer Law, and various interstate Acts","Conditional application of the code of conduct based on registration status and scope of practice (Schedule 2, clause 2)","Nested exceptions in clause 19(3) of Schedule 2 exempting display requirements for hospital premises, licensed health services, SA Ambulance Service, and approved aged care providers","18 specific conduct obligations in the code of conduct with multiple sub-clauses and 'without limiting' provisions creating layered obligations","Defined terms in both the main regulations and Schedule 2 with potential overlap (e.g., 'health care worker' defined differently in Schedule 2 than implied in the main regulations)"],"plain_english_summary":"These regulations set out the operational details for how health and community services complaints are handled in South Australia. They work alongside the main Health and Community Services Complaints Act 2004.\n\n**Key things this legislation does:**\n\n**Sets professional standards for unregistered health workers**\n- Creates a mandatory code of conduct for health workers who aren't registered under national laws (like some naturopaths, massage therapists, or traditional medicine practitioners)\n- Covers registered practitioners only when they work outside their registered scope (e.g., a nurse providing services unrelated to nursing)\n- The code requires safe and ethical practice, proper consent, honest advertising, infection control, and bans on sexual misconduct, financial exploitation, and practising while impaired\n\n**Defines who must report complaints**\n- Requires certain health and community service providers to lodge returns (reports) about complaints with the Commissioner\n- Also requires specific professional bodies (like social workers and natural therapists associations) to report\n\n**Creates a warrant template**\n- Provides the official form for search warrants that allow investigators to enter premises, seize documents, and question people during investigations\n\n**Links to other states' laws**\n- Lists equivalent complaint-handling laws in other states and territories so orders made interstate can be recognised and enforced in SA\n\n**Sets rules for serving documents**\n- Explains how legal notices can be delivered (in person, by post, email, fax, or leaving with someone over 16)\n\n**Excludes certain housing services**\n- Removes housing services from the definition of 'community services' if tenants can appeal decisions to the South Australian Civil and Administrative Tribunal\n\n**Who it affects:**\n- Unregistered health care workers in SA\n- Health and community service providers who must report complaints\n- Professional associations for social workers, naturopaths, and natural therapists\n- People making or responding to complaints about health or community services"}},"importantCases":[],"_links":{"self":"/api/acts/health-and-community-services-complaints-regulations-2019","history":"/api/acts/health-and-community-services-complaints-regulations-2019/history","analysis":"/api/acts/health-and-community-services-complaints-regulations-2019/analysis","conflicts":"/api/acts/health-and-community-services-complaints-regulations-2019/conflicts","importantCases":"/api/acts/health-and-community-services-complaints-regulations-2019/important-cases","documents":"/api/acts/health-and-community-services-complaints-regulations-2019/documents"}}