{"id":"health-and-community-services-complaints-regulations1998","name":"HEALTH AND COMMUNITY SERVICES COMPLAINTS REGULATIONS 1998","slug":"health-and-community-services-complaints-regulations-1998","collection":"regulation","jurisdiction":"nt","status":"in_force","isInForce":true,"actNumber":null,"makingDate":null,"administeringDepartment":null,"currentVersion":{"id":176894,"registerId":"nt-health-and-community-services-complaints-regulations1998-current","compilationNumber":null,"startDate":"2026-04-05","status":"InForce","reasons":null,"registeredAt":null},"sections":[{"sectionNumber":"1","sectionType":"section","heading":"HEALTH AND COMMUNITY SERVICES COMPLAINTS REGULATIONS 1998","content":"NORTHERN TERRITORY OF AUSTRALIA\nHEALTH AND COMMUNITY SERVICES COMPLAINTS\nREGULATIONS 1998\nAs in force at 1 May 2016\nTable of provisions\n1 Citation ............................................................................................ 1\n2 Definitions ........................................................................................ 1\n4 Prescribed health services............................................................... 1\n5 Prescribed services for aged people ............................................... 1\n6 Prescribed services for people with disabilities................................ 2\n7 Principles of health and community rights and responsibilities ........ 2\n8 Statement by professional mentor or expert .................................... 2\n9 Search warrant ................................................................................ 2\n10 Prescribed providers ........................................................................ 2\n11 Internal complaint procedures ......................................................... 2\nSchedule 2 Health services\nSchedule 3 Principles of health and community rights\nand responsibilities\nSchedule 4\nSchedule 5\nSchedule 6\nSchedule 7 Prescribed providers\nSchedule 8 Internal complaints procedures\nENDNOTES\n\n\n\nNORTHERN TERRITORY OF AUSTRALIA\n____________________\nAs in force at 1 May 2016\n____________________\nHEALTH AND COMMUNITY SERVICES COMPLAINTS\nREGULATIONS 1998\nRegulations under the Health and Community Services Complaints\nAct 1998\n1 Citation\nThese Regulations may be cited as the Health and Community\nServices Complaints Regulations 1998.\n2 Definitions\nIn these Regulations, unless the contrary intention appears:\nconfidential information has the meaning it has in section 97(5) of\nthe Act.\nhealth status report means a report prepared by a provider on the\nphysical, mental or emotional health of a person or on the disability\nof the person for a purpose other than the benefit of the health of\nthe person.\nNorthern Territory Health Services means the Territory through\nthe Agency allotted responsibility for the administration of the Public\nand Environmental Health Act 2011.\n4 Prescribed health services\n(1) A service specified in Part 1 of Schedule 2 is a health service for\nthe purposes of the definition of health service in section 4(1) of\nthe Act.\n(2) A service specified in Part 2 of Schedule 2 is not a health service\nfor the purposes of the definition of health service in section 4(1) of\nthe Act.\n5 Prescribed services for aged people\nA service specified in Part 3 of Schedule 2 is a service for aged\npeople for the purposes of the definition of services for aged\npersons in section 4(1) of the Act.\n\nHealth and Community Services Complaints Regulations 1998 2\n6 Prescribed services for people with disabilities\nA service specified in Part 4 of Schedule 2 is a service for people\nwith a disability for the purposes of the definition of services for\npersons with a disability in section 4(1) of the Act.\n7 Principles of health and community rights and responsibilities\nA reference in the Act to the principles set out or specified in the\nRegulations is a reference to the principles specified in Schedule 3.\n8 Statement by professional mentor or expert\nThe form in Schedule 4 is the prescribed form for the purposes of\nsections 45(5), 51(7) and 52(3) of the Act.\n9 Search warrant\n(1) An information for the purposes of section 58 of the Act may be in\nthe form specified in Schedule 5.\n(2) The form in Schedule 6 is the prescribed form for the purposes of\nsection 58 the Act.\n10 Prescribed providers\nThe providers specified in Schedule 7 are prescribed providers for\nthe purposes of sections 99 and 100 of the Act.\n11 Internal complaint procedures\nThe procedures set out in Schedule 8 are the internal complaints\nprocedures for the purposes of section 100 of the Act.\n\nSchedule 2 Health services\nHealth and Community Services Complaints Regulations 1998 3\nSchedule 2 Health services\nregulations 4, 5 and 6\nPart 1 Services that are prescribed health services\n1. A service provided at a hospital, health institution or nursing home.\n2. All medical services, nursing services, dental services,\npharmaceutical services, paramedical services, mental health\nservices, allied health services, community health services,\nenvironmental health services, specialised health services and\nalcohol and other drug services and a service related to those\nservices.\n3. An examination for the purposes of preparing a health status report,\nincluding referring to any notes of the examination on which the\nreport is based.\n4. A laboratory service provided in support of a health service.\n5. A laundry service, dry cleaning service, catering service or other\nsupport service provided to a hospital, health institution, nursing\nhome, if the service affects the care or treatment of a patient or\nresident.\n6. A social work service, welfare service, recreational service or\nleisure service, if provided as part of a health service.\n7. An ambulance service.\n8. Any other service provided by a registered provider for, or\npurportedly for, the care or treatment of a person.\n9. A service provided by:\n(a) an audiologist, audiometrist or optical dispenser;\n(b) a child guidance therapist, dietician, speech pathologist,\nprosthetist, psychotherapist or therapeutic counsellor.\n10. A service of a professional or technical nature provided for, or\npurportedly for, the care or treatment of a person or in support of a\nhealth service.\n11. A service provided by a practitioner of therapeutic massage,\nnaturopathy or acupuncture or in another natural or alternative\nhealth care or diagnostic field.\n\nSchedule 2 Health services\nHealth and Community Services Complaints Regulations 1998 4\n12. The provision of information relating to the promotion or provision of\nhealth care or health education.\nPart 2 Services that are not prescribed health\nservices\nThe process of writing, or the content of, a health status report.\nPart 3 Services that are prescribed services for aged\npeople\n1. A service that provides one or more of the following kinds of\nsupport specifically for aged people or their carers:\nHome help, personal care, home maintenance or modification, food\nservices, respite care, transport, assessment or referral of support\nneeds, education, training and skill development, information\nservices, co-ordination, case management and brokerage,\nrecreation, advocacy, provision of equipment.\n2. Services provided in association with the use of premises for the\ncare, treatment and accommodation of aged people.\n3. Services under the Home and Community Care Program\nestablished under clause 5 of the agreement between the\nCommonwealth and the Territory set out in the Schedule to the\nHome and Community Care Act 1985 of the Commonwealth or an\naged care program conducted by or on behalf of the Territory.\nPart 4 Services that are prescribed services for\npeople with disabilities\n1. A service that provides one or more of the following kinds of\nsupport specifically for people with disabilities or their carers:\nHome help, personal care, home maintenance or modification, food\nservices, respite care, transport, assessment or referral of support\nneeds, education, training and skill development, information\nservices, co-ordination, case management and brokerage,\nrecreation, advocacy, community access, accommodation support,\nrehabilitation, employment services, provision of equipment.\n2. Services provided in association with the use of premises for the\ncare, treatment and accommodation of people with disabilities.\n\nSchedule 2 Health services\nHealth and Community Services Complaints Regulations 1998 5\n3. Services purchased through the Home and Community Care\nProgram established under clause 5 of the agreement between the\nCommonwealth and the Territory set out in the Schedule to the\nHome and Community Care Act 1985 of the Commonwealth or a\ndisability program conducted by or on behalf of the Territory.\n\nSchedule 3 Principles of health and community rights and responsibilities\nHealth and Community Services Complaints Regulations 1998 6\nSchedule 3 Principles of health and community rights and\nresponsibilities\nregulation 7\n1. A person is entitled to receive appropriate health services and\ncommunity services of a high standard as promptly as\ncircumstances reasonably permit.\n2. A person is entitled to be informed and educated about health and\ncommunity matters that may be relevant to him or her and about\navailable health services and community services.\n3. A person who is capable of doing so is entitled to participate\neffectively in the making of a decision dealing with his or her health,\nincluding those about participation in research.\n4. A person who is capable of doing so is entitled to participate\nactively in his or her health care.\n5. A person is entitled to be provided with health services and\ncommunity services in a considerate way that take into account his\nor her cultural and ethnic background, needs and wishes.\n6. The confidentiality of information about a person's health is to be\npreserved.\n7. A person is entitled to reasonable access to information about his\nor her health.\n8. A person is entitled to reasonable access to procedures to redress\ngrievances about the way health services and community services\nare provided.\n9. A provider or person who provides care for a user is to be\nconsidered and recognised for his or her contribution to health care.\n10. A person who is capable of doing so is entitled to make his or her\nown responsible contribution to the therapeutic partnership between\nhimself or herself and a provider.\n\nSchedule 4\nHealth and Community Services Complaints Regulations 1998 7\nSchedule 4\nregulation 8\nNORTHERN TERRITORY OF AUSTRALIA\nHealth and Community Services Complaints Act 1998\nSTATEMENT OF PROFESSIONAL MENTOR OR EXPERT\nI, , undertake not to record, disclose or use\nconfidential information gained through my acting as a professional\nmentor/through my giving of a report* except for the purposes of the Health\nand Community Services Complaints Act 1998 as requested and authorised\nby the Commissioner.\n*I certify that I have not received confidential information that reveals the\nidentity of a complainant or provider referred to in a complaint under the\nHealth and Community Services Complaints Act 1998.\n*I certify that from confidential information that I have received that I do not\nhave knowledge of the identity of a complainant or provider referred to in a\ncomplaint under the Health and Community Services Complaints Act 1998.\n*I certify that from confidential information that I have received that I have\nknowledge of the identity of a complainant or provider referred to in a\ncomplaint under the Health and Community Services Complaints Act 1998.\nParticulars of the knowledge are as follows:\n.\nDated 19 .\nSignature\n* Delete if not applicable\n\nSchedule 5\nHealth and Community Services Complaints Regulations 1998 8\nSchedule 5\nregulation 9\nNORTHERN TERRITORY OF AUSTRALIA\nHealth and Community Services Complaints Act 1998\nINFORMATION IN SUPPORT OF ISSUE OF SEARCH WARRANT\nI, , in pursuance of section 58(1) of the Health\nand Community Services Complaints Act 1998, make oath and say that:\n*I believe that entry and inspection of the premises\nat is necessary to enable an investigation to be carried\nout under Part 7 of the Health and Community Services Complaints Act 1998.\n*I suspect that there may be on the premises at a\ndocument or other thing relevant to a matter being investigated under Part 7\nof the Health and Community Services Complaints Act 1998.\n*I suspect that there is on premises at one\nor more persons referred to in section 58(6) of the Health and Community\nServices Complaints Act 1998 who cannot, practically or otherwise, exercise\nan absolute right to leave the premises and whose health and safety may be\nat risk.\nMy belief/suspicion* is based on the following:\n.\nI apply for a search warrant to enter into and remain on the premises and to\ncarry out the acts permitted by the Health and Community Services\nComplaints Act 1998.\nMade at [place] ________________ on [date] ________________\nBy [signature of deponent] _______________________________________\nWitnessed by\nSignature _______________________________________________\nName _______________________________________________\nAddress or phone no.\n\nSchedule 5\nHealth and Community Services Complaints Regulations 1998 9\nCERTIFICATE OF JUSTICE OF THE PEACE\nIn pursuance of section 58 of the Health and Community Services Complaints\nAct 1998, I certify that the matters stated above are the matters I relied on to\njustify issuing the warrant.\nJustice of the peace\n*Delete if not applicable\n\nSchedule 6\nHealth and Community Services Complaints Regulations 1998 10\nSchedule 6\nregulation 9\nNORTHERN TERRITORY OF AUSTRALIA\nHealth and Community Services Complaints Act 1998\nSEARCH WARRANT\nTo : .\nWHEREAS, I, , a justice of the peace, being\nsatisfied by information on oath placed before me by on\nin relation to premises at that there is:\n*reason to believe that entry and inspection of the premises is\nnecessary to enable an investigation to be carried out under Part 7 of the\nHealth and Community Services Complaints Act 1998,\n*reason to suspect that there may be on the premises a document or\nother thing relevant to a matter being investigated under Part 7 of the Health\nand Community Services Complaints Act 1998,\n*reason to suspect that there is on the premises one or more persons\nreferred to in section 58(6) of the Health and Community Services Complaints\nAct 1998 who cannot, practically or otherwise, exercise an absolute right to\nleave the premises and whose health and safety may be at risk,\nAUTHORISE YOU and any other person assisting you, with force if\nnecessary, to enter and remain on the premises and do any or all of the\nactions permitted under section 58(3) of the Health and Community Services\nComplaints Act 1998.\nThis warrant remains in force for 30 days after the day on which it is issued.\nDated 19 .\nJustice of the peace\n*Delete if not applicable\n\nSchedule 7 Prescribed providers\nHealth and Community Services Complaints Regulations 1998 11\nSchedule 7 Prescribed providers\nregulation 10\nAnyinginyi Congress Aboriginal Corporation\nCentral Australian Aboriginal Congress Incorporated\nDanila Dilba Biluru Butji Binnilutlum Medical Service Aboriginal Corporation\nDarwin Private Hospital Pty Ltd\nMiwatj Health Aboriginal Corporation\nNorthern Territory Health Services\nWurli Wurlinjang Aboriginal Health Service\n\nSchedule 8 Internal complaints procedures\nHealth and Community Services Complaints Regulations 1998 12\nSchedule 8 Internal complaints procedures\nregulation 11\n1. A prescribed provider must inquire into and, if possible, resolve a\ncomplaint made by a user or the representative of a user relating to\na health service or community service provided by the provider to\nthe user.\n2. A prescribed provider who provides a health service or community\nservice to a user must ensure that adequate information is made\navailable to the user or the representative of the user about:\n(a) the internal complaints procedures of the prescribed provider;\n(b) all other complaints procedures that apply to the prescribed\nprovider, including the procedure under Part 5 of the Act; and\n(c) the right to, and availability of, support and advocacy services\nthat are available to the user.\n3. Information provided under clause 2 must be in a form that is\naccessible and understood by the user or representative.\n4. A prescribed provider must ensure that a user or the representative\nof a user who makes a complaint to the prescribed provider in\naccordance with the internal complaints procedures of the provider:\n(a) receives a written acknowledgement as soon as practicable\nafter the complaint is made; and\n(b) is kept informed of the progress of any inquiries, investigation\nor other action on the complaint at regular intervals.\n5. A prescribed provider must ensure that a full and accurate record of\nthe nature of a complaint and any inquiry, investigation or other\naction taken in relation to it is kept.\n6. A prescribed provider must maintain a register containing a record\nof all complaints received.\n7. If a prescribed provider considers that after investigating a\ncomplaint:\n(a) a person may have committed an offence – the prescribed\nprovider must notify a member of the Police Force;\n\nSchedule 8 Internal complaints procedures\nHealth and Community Services Complaints Regulations 1998 13\n(b) a person may have committed a breach of discipline – the\nprescribed provider must commence disciplinary proceedings\nagainst the person that are appropriate; or\n(c) a registered provider may be guilty of unprofessional\nconduct – the prescribed provider must notify the relevant\nBoard.\n8. At the conclusion of an investigation of a complaint, the prescribed\nprovider must inform the user or his or her representative of the\nuser's right to make a complaint under Part 5 of the Act.\n\nENDNOTES\nHealth and Community Services Complaints Regulations 1998 14\nENDNOTES\n1 KEY\nKey to abbreviations\namd = amended od = order\napp = appendix om = omitted\nbl = by-law pt = Part\nch = Chapter r = regulation/rule\ncl = clause rem = remainder\ndiv = Division renum = renumbered\nexp = expires/expired rep = repealed\nf = forms s = section\nGaz = Gazette sch = Schedule\nhdg = heading sdiv = Subdivision\nins = inserted SL = Subordinate Legislation\nlt = long title sub = substituted\nnc = not commenced\n2 LIST OF LEGISLATION\nHealth and Community Services Complaints Regulations (SL No. 18, 1998)\nNotified 1 July 1998\nCommenced 1 July 1998\nStatute Law Revision Act 1999 (Act No. 27, 1999)\nAssent date 18 June 1999\nCommenced 18 June 1999\nStatute Law Revision Act 2005 (Act No. 44, 2005)\nAssent date 14 December 2005\nCommenced 14 December 2005\nHealth Practitioner (National Uniform Legislation) Implementation Act 2010 (Act No. 18,\n2010)\nAssent date 20 May 2010\nCommenced 1 July 2010 (s 2)\nOaths, Affidavits and Declarations (Consequential Amendments) Act 2010 (Act No. 40,\n2010)\nAssent date 18 November 2010\nCommenced 1 March 2011 (s 2, s 2 Oaths, Affidavits and Declarations\nAct 2010 (Act No. 39, 2010) and Gaz G7, 16 February 2011,\np 4)\nPublic and Environmental Health Act 2011 (Act No. 7, 2011)\nAssent date 16 March 2011\nCommenced 1 July 2011 (Gaz S28, 3 June 2011)\nLocal Court (Related Amendments) Act 2016 (Act No. 8, 2016)\nAssent date 6 April 2016\nCommenced 1 May 2016 (s 2, s 2 Local Court (Repeals and Related\nAmendments) Act 2016 (Act No. 9, 2016) and Gaz S34,\n29 April 2016)\n\nENDNOTES\nHealth and Community Services Complaints Regulations 1998 15\n3 GENERAL AMENDMENTS\nGeneral amendments of a formal nature (which are not referred to in the table\nof amendments to this reprint) are made by the Interpretation Legislation\nAmendment Act 2018 (Act No. 22, 2018) to: rr 1 and 2 and Sch 4, 5 and 6.\n4 LIST OF AMENDMENTS\nr 2 amd Act No. 7, 2011, s 147\nr 3 rep Act No. 18, 2010, s 45\nsch 1 amd Act No. 27, 1999, s 16; Act No. 44, 2005, s 22\nrep Act No. 18, 2010, s 45\nsch 2 amd Act No. 44, 2005, s 22; Act No. 18, 2010, s 46\nsch 5 amd Act No. 40, 2010, s 130; Act No. 8, 2016, s 45\nsch 6 amd Act No. 8, 2016, s 45","sortOrder":0}],"analysis":{"kimi_summary":{"content_quality":"ok","complexity_score":3,"scope_assessment":{"changed":false,"description":"The Regulations appear to maintain their original scope as subsidiary legislation supporting the Health and Community Services Complaints Act 1998. The amendments shown in the endnotes are minor and technical (updating references to other Acts, removing obsolete schedules, updating oaths procedures). There is no evidence of significant scope creep; the document remains focused on prescribing services, providers, forms, and procedures as originally intended."},"complexity_factors":["Short length (15 pages including endnotes and schedules)","Only 11 regulations, with most being simple definitional or cross-referencing provisions","Minimal defined terms (only 3 in regulation 2: 'confidential information', 'health status report', 'Northern Territory Health Services')","Straightforward structure: definitions, then specific prescriptions referencing schedules","Schedules consist mainly of lists (services, providers, principles) and template forms rather than complex conditional logic","No nested exceptions or deeply conditional provisions — the most complex logic is the simple inclusion/exclusion in Schedule 2 Parts 1 and 2","Heavy reliance on schedules for substantive content, but these are presented as plain lists and forms rather than dense legal text"],"plain_english_summary":"**What this legislation does:**\n\nThese Regulations support the Northern Territory's *Health and Community Services Complaints Act 1998* by filling in the practical details that the main Act doesn't cover. Think of the Act as the blueprint and these Regulations as the instruction manual.\n\n**Key things the Regulations do:**\n\n*   **Define what counts as a \"health service\"** — This includes obvious things like hospital care, doctor visits, and nursing, but also extends to allied health (physios, dentists, psychologists), alternative therapies (acupuncture, naturopathy), ambulance services, and even support services like hospital catering or laundry if they affect patient care. It also specifically excludes the *process* of writing health reports from being classified as a health service.\n\n*   **List services for vulnerable groups** — It specifies what counts as services for **aged people** (home help, respite care, meals, transport) and **people with disabilities** (similar supports plus employment services and rehabilitation).\n\n*   **Set out patient rights** — Schedule 3 establishes 10 core principles including: the right to high-quality care, the right to be informed about your health, the right to participate in decisions about your treatment, the right to cultural sensitivity, confidentiality of your health information, and the right to complain.\n\n*   **Provide official forms** — It includes template forms for:\n    *   **Professional mentors/experts** to promise confidentiality when advising on complaints\n    *   **Search warrants** — the paperwork needed for investigators to enter premises and seize documents or check on people at risk\n\n*   **Name specific organisations** that must follow special internal complaint-handling rules — These include major NT health providers like Northern Territory Health Services, Darwin Private Hospital, and several Aboriginal Community Controlled Health Services (Anyinginyi Congress, Danila Dilba, etc.).\n\n*   **Set internal complaint rules** — These organisations must have clear procedures to handle complaints, keep complainants informed, maintain records, and escalate serious matters (potential crimes, disciplinary breaches, or unprofessional conduct) to the right authorities.\n\n**Who it affects:**\n\n*   **Patients and service users** in the NT — gives you rights and complaint pathways\n*   **Health and community service providers** — tells you what services fall under the Act and what procedures you must follow\n*   **Specific \"prescribed providers\"** — the seven named organisations have extra obligations for internal complaint handling\n*   **Investigators and Justices of the Peace** — provides the legal forms for search warrants\n\n**Why it matters:**\n\nThese Regulations ensure that when you make a complaint about health or community services in the NT, there's a clear, fair process. They protect vulnerable people (the elderly and those with disabilities) by ensuring their services are covered, and they hold major providers accountable with specific record-keeping and escalation requirements. The patient rights principles in Schedule 3 also provide a benchmark for what quality care should look like."},"flash_summary_failed":{"failed":true,"reason":"Unauthenticated. Configure AI_GATEWAY_API_KEY or use a provider module. Learn more: https://ai-sdk.dev/unauthenticated-ai-gateway","source":"analysis-cron"},"summary":{"complexity_score":2,"scope_assessment":{"changed":false,"description":"Based on the available information, these regulations appear to remain focused on their original purpose — providing procedural detail to support the Health and Community Services Complaints Act. The commencement date of 01/05/2016 likely reflects a reprint or amendment rather than a change in scope, and the reprint number (REPH016R1) suggests administrative updating rather than substantive expansion."},"complexity_factors":["Very limited legislative text has been provided — mostly metadata and headers rather than substantive content","Regulations of this type are typically procedural and administrative rather than substantive, keeping complexity low","The subject matter (complaints handling procedures) is relatively straightforward compared to complex commercial or taxation legislation","No specific provisions, schedules, or operative clauses were included in the text provided for analysis"],"plain_english_summary":"These regulations set out the administrative rules for making and handling complaints under the Health and Community Services Complaints Act in the ACT. They govern practical details—forms, fees, timeframes and service of notices—so the complaints system works.\n\nThey affect patients and service users who want to complain, the health and community service providers who may be investigated, and the Health and Community Services Commissioner who manages investigations and resolutions."},"flash_summary":{"complexity_score":4,"scope_assessment":{"changed":true,"description":"Amendments listed in the endnotes show the Regulations have been altered since enactment. Key amendments affect the definitions (r 2 amended by Act No. 7, 2011, s 147), the services schedules (sch 2 amended by Act No. 44, 2005, s 22 and Act No. 18, 2010, s 46), and warrant/forms (sch 5 amended by Act No. 40, 2010, s 130 and Act No. 8, 2016, s 45; sch 6 amended by Act No. 8, 2016, s 45). Those changes adjusted which services and forms fall within the regime and therefore altered the Regulations’ operational scope."},"complexity_factors":["Multiple cross‑references to the Health and Community Services Complaints Act (definitions and powers rely on the Act).","Numerous schedules that both prescribe and exclude services (Schedule 2 Parts 1–4), creating fine boundaries for coverage.","Prescribed procedural forms and templates (Schedules 4–6) that must be followed exactly for expert statements and warrants.","Operational obligations on providers (Schedule 8) including inquiry, record‑keeping, registers and mandatory notifications to police or boards.","A short, enumerated list of prescribed providers (Schedule 7) creates targeted scope and differential compliance burden.","Interaction with other Territory and Commonwealth instruments cited in endnotes increases legal navigation cost.","Discretionary investigative powers (search warrants) require judicial/officer involvement and time‑sensitive procedures."],"plain_english_summary":"Mechanically, these Regulations specify which services count as “health services” or services for aged people or people with disabilities, set out patient‑rights principles, prescribe statutory forms for professional reports and search‑warrant paperwork, list certain prescribed providers, and require internal complaints procedures and record‑keeping. They change behaviour by imposing investigation, notification and record obligations on providers (Sch 8 cl 1,5–7), giving users rights to information and redress (Sch 3), and authorising search warrants signed by a justice of the peace (Sch 6)."},"issue_detection":{"absurdities":[],"contradictions":[]}},"importantCases":[],"_links":{"self":"/api/acts/health-and-community-services-complaints-regulations-1998","history":"/api/acts/health-and-community-services-complaints-regulations-1998/history","analysis":"/api/acts/health-and-community-services-complaints-regulations-1998/analysis","conflicts":"/api/acts/health-and-community-services-complaints-regulations-1998/conflicts","importantCases":"/api/acts/health-and-community-services-complaints-regulations-1998/important-cases","documents":"/api/acts/health-and-community-services-complaints-regulations-1998/documents"}}