{"id":"sl-2002-28","name":"Gambling and Racing Control (Code of Practice) Regulation 2002","slug":"gambling-and-racing-control-code-of-practice-regulation-2002","collection":"regulation","jurisdiction":"act","status":"in_force","isInForce":true,"actNumber":"28 of 2002","makingDate":null,"administeringDepartment":null,"currentVersion":{"id":173379,"registerId":"act-sl-2002-28-current","compilationNumber":null,"startDate":"2026-04-05","status":"InForce","reasons":null,"registeredAt":null},"sections":[{"sectionNumber":"4","sectionType":"section","heading":"Notes","content":"4 Notes\nA note included in this regulation is explanatory and is not part of this\nregulation.\nNote See the Legislation Act, s 127 (1), (4) and (5) for the legal status of notes.\n5 Meaning of licensee\n(1) In this regulation:\nlicensee, of a gambling facility, means—\n(a) a gaming machine licensee; or\nNote Gaming machine licensee is defined in the dictionary.\n\nPreliminary Part 1\nSection 5\n(b) a casino licensee; or\nNote Casino licensee is defined in the dictionary.\n(c) a licensed provider under the Interactive Gambling Act 1998; or\n(d) the holder of a race bookmaking licence, a race bookmaker’s\nagent licence, a sports bookmaking licence or a sports\nbookmaker’s agent licence under the Race and Sports\nBookmaking Act 2001; or\n(e) a licensee of a totalisator under the Totalisator Act 2014; or\n(f) anyone authorised to conduct a lottery, scheme or competition\nunder the Lotteries Act 1964 or the Pool Betting Act 1964, other\nthan—\n(i) a calcutta sweepstake; or\n(ii) a trade promotion, other than a trade promotion that\ninvolves gambling, in which participants are given free\nentry to a contest that promotes a trade or business and\ninvolves an element of chance in the allocation of the prize;\nor\n(iii) a raffle; or\n(iv) a progressive lottery or silver circle involving a number of\ndraws on different days, including tipping competitions, in\nwhich regular or different prizes are drawn; or\n(v) an exempt lottery.\nNote 1 Exempt lottery is defined in the dictionary.\nNote 2 Licensee is defined in the same terms in the code of practice, s 1.1.\n\nSection 5\npage 4 Gambling and Racing Control (Code of Practice)\n(2) In this section:\nexempt lottery does not include housie, unless the housie is exempt\nunder the Lotteries Act 1964, section 6 (1) (a) (ii).\nNote Under the Lotteries Act 1964, a lottery is an exempt lottery if the total\nvalue of the prizes does not exceed an amount determined by the\ncommission (see s 6 (1) (a) (ii)) or if the lottery is a private lottery\n(see s 6 (1) (a) (iii)).\n\nGeneral Division 2.1\nSection 6\nDivision 2.1 General\n","sortOrder":0},{"sectionNumber":"6","sectionType":"section","heading":"Code of practice","content":"6 Code of practice\nThe code of practice in schedule 1 applies to licensees.\n","sortOrder":1},{"sectionNumber":"7","sectionType":"section","heading":"Offences under pt 2","content":"7 Offences under pt 2\nA person may be prosecuted under this part for an offence only if the\nperson is someone mentioned in section 5, definition of licensee,\nparagraph (f).\nNote The penalties set out in this part apply only in relation to the licensees\nmentioned in this definition. If 1 of the following licensees contravenes\nthe code of practice, the Act under which the person is licensed or is a\nlicensed provider deals with the disciplinary action that may be taken\nagainst the person for the contravention:\n• a casino licensee\n• a gaming machine licensee\n• a licensed provider under the Interactive Gambling Act 1998\n• a totalisator licensee\n• the holder of a licence under the Race and Sports Bookmaking\nAct 2001.\n","sortOrder":2},{"sectionNumber":"Div 2","sectionType":"division","heading":"2 Conduct of gambling","content":"Division 2.2 Conduct of gambling\n","sortOrder":3},{"sectionNumber":"8","sectionType":"section","heading":"Licensees obligations generally","content":"8 Licensees obligations generally\npractice, section 1.3 (2) (which is about false or misleading\ninformation).\n\nSection 9\npage 6 Gambling and Racing Control (Code of Practice)\n","sortOrder":4},{"sectionNumber":"9","sectionType":"section","heading":"Approved training programs","content":"9 Approved training programs\n(1) A person may apply to the commission for approval of a training\nprogram about the responsible provision of gambling services.\n(2) The commission may approve a training program (an approved\ntraining program) if satisfied that the program content is relevant,\nsufficiently comprehensive, accurate and up-to-date.\n(3) An approval is a notifiable instrument.\n(4) If the commission revokes an approval, the commission must give a\nreviewable decision notice setting out the reasons for the revocation\nto any person whose interests are affected by the decision.\n(5) A person whose interests are affected by a decision of the commission\nto revoke approval of an approved training course may apply to the\nACAT for review of the decision.\n","sortOrder":5},{"sectionNumber":"10","sectionType":"section","heading":"Recording problem gambling incidents","content":"10 Recording problem gambling incidents\n(1) A licensee commits an offence if, when asked by the commission, the\nlicensee fails to make available for inspection by the commission a\nrecord of problem gambling incidents kept by the licensee under the\ncode of practice.\n(2) A licensee commits an offence if the licensee contravenes the code of\npractice, section 1.6A (4) (Recording problem gambling incidents).\n\nProblem gambling Division 2.3\nSection 11\n","sortOrder":6},{"sectionNumber":"11","sectionType":"section","heading":"Gambling facility to have gambling contact officer","content":"11 Gambling facility to have gambling contact officer\ncontravenes the code of practice, section 1.9 (1) (Gambling contact\nofficers).\n(2) The licensee of a gambling facility must, as soon as practicable, give\nthe commission—\n(a) the name and address of each gambling contact officer for the\nfacility; and\n(b) if a detail given under paragraph (a) changes—details of the\nchange.\n","sortOrder":7},{"sectionNumber":"12","sectionType":"section","heading":"Dealing with people with gambling problem","content":"12 Dealing with people with gambling problem\n(1) A gambling contact officer commits an offence if the gambling\ncontact officer contravenes the code of practice, section 1.11 (2) or\n(3) (which is about problem gamblers).\n\nSection 13\npage 8 Gambling and Racing Control (Code of Practice)\n13 Application of div 2.4\n(1) This division does not apply to someone mentioned in section 5,\n(2) Also, this division, other than section 15 (1) (Exclusion of people at\nrisk or excluded under deed), section 21 (Accounts of certain\nexcluded people), and section 22 (Promotional material not to be sent\nto certain excluded people), does not apply to a licensed provider\nunder the Interactive Gambling Act 1998.\nNote The Interactive Gambling Act 1998 contains provisions about excluded\nor disqualified people.\n14 Deeds of exclusion\npractice, section 1.13 (Deeds of exclusion).\n15 Exclusion of people at risk or excluded under deed\ncontravenes the code of practice, section 1.14.\n(2) The licensee of a gambling facility must not use more force, or subject\nsomeone to greater indignity, than is necessary and reasonable to\nexclude the person from gambling at the facility.\n\nSection 16\n","sortOrder":8},{"sectionNumber":"16","sectionType":"section","heading":"Commission’s review of exclusion decision","content":"16 Commission’s review of exclusion decision\n(1) A person aggrieved by a licensee’s decision under the code of\npractice, section 1.14 (1) (Exclusion of people at risk or excluded\nunder deed) may apply, in writing, to the commission for review of\nthe decision.\n(2) To review the decision, the commission must—\n(a) give the licensee a written notice telling the licensee that the\nlicensee may, within 2 weeks beginning the day after the day the\nlicensee receives the notice, give a written response to the\ncommission about the matters in the notice; and\n(b) have regard to any response given by the licensee to the\ncommission within the 2 weeks.\n(3) The commission must, by written notice, confirm, revoke or amend\nthe licensee’s decision, having regard to the matters mentioned in the\ncode of practice, section 1.15 (Matters to which licensee to have\nregard when deciding whether to exclude).\n(4) The notice under subsection (3) must be in the form of a reviewable\ndecision notice.\nNote The commission must also take reasonable steps to give a reviewable\ndecision notice to any other person whose interests are affected by the\ndecision (see ACT Civil and Administrative Tribunal Act 2008, s 67A).\n","sortOrder":9},{"sectionNumber":"17","sectionType":"section","heading":"Review by ACAT of commission’s decision under s 16","content":"17 Review by ACAT of commission’s decision under s 16\nA person whose interests are affected by a decision by the\ncommission to confirm, revoke or amend the licensee’s decision may\napply to the ACAT for review of the decision.\n\nSection 18\npage 10 Gambling and Racing Control (Code of Practice)\n","sortOrder":10},{"sectionNumber":"18","sectionType":"section","heading":"Compliance with decision to revoke or amend","content":"18 Compliance with decision to revoke or amend\n(1) If the commission revokes or amends a licensee’s decision to exclude\na person from gambling, the commission may direct the licensee to\ngive effect to the commission’s decision.\n(2) The licensee commits an offence if the licensee fails to comply with\nthe direction.\n","sortOrder":11},{"sectionNumber":"19","sectionType":"section","heading":"Exclusion procedures","content":"19 Exclusion procedures\ncontravenes the code of practice, section 1.17 (1) (which is about\npreparing procedures to deal with exclusions).\n(2) The commission may give written directions under the code of\npractice, section 1.17—\n(a) to the licensee of a gambling facility about the kind of\nprocedures for the facility for dealing with people to be excluded\nfrom gambling at the facility; and\n(b) to the licensee, a staff member and anyone else involved in the\nexclusion of a person from the facility under this regulation,\nabout the written procedures to ensure compliance with the\nprocedures.\n(3) A person commits an offence if the person fails to comply with a\ndirection of the commission given under the code of practice,\nsection 1.17.\n\nSection 20\n(4) An offence against this section is an offence of strict liability.\n","sortOrder":12},{"sectionNumber":"20","sectionType":"section","heading":"Exclusion register","content":"20 Exclusion register\n(1) The commission must establish a register (an exclusion register) of\npeople who are excluded from gambling at a gambling facility under\nthe code of practice, division 1.2.3 (Exclusion from gambling\ngenerally).\nNote A licensee must exclude a person from gambling at a gambling facility if\na deed or notice of exclusion applies to the person (see sch 1, s 1.13 and\ns 1.14).\n(2) The exclusion register may be kept electronically.\n(3) The exclusion register must include the following for each person\nexcluded from gambling at a gambling facility:\n(a) sufficient particulars to identify the person;\n1 the person’s name and address\n2 an image of the person’s face or a description of the person\n(b) each gambling facility from which the person is excluded;\n(c) the period of the exclusion from each gambling facility from\nwhich the person is excluded;\n(d) for any deed or notice of exclusion applying to the person—\n(i) a copy of the deed or notice; and\n(ii) if a deed or notice of exclusion applied to the person in the\n7 years before the day the current deed or notice of\nexclusion was entered into or given—a copy of the\nprevious deed or notice.\n\nSection 20A\npage 12 Gambling and Racing Control (Code of Practice)\n(4) The commission or an approved person may—\n(a) access the exclusion register; and\n(b) add a person’s name to the exclusion register; and\n(c) amend particulars of a person registered in the exclusion\nregister.\n(5) The commission may also—\n(a) correct the exclusion register; and\n(b) delete a person’s name from the exclusion register.\n(6) In this section:\napproved person means—\n(a) a licensee of a gambling facility; or\n(b) someone else approved by the commission.\n","sortOrder":13},{"sectionNumber":"20A","sectionType":"section","heading":"Exclusion register—offences","content":"20A Exclusion register—offences\n(1) A licensee of a gambling facility commits an offence if—\n(a) the licensee fails to comply with the code of practice,\nsection 1.13 (6) (Deeds of exclusion) or section 1.14 (2) (b)\nor (c) (Exclusion of people at risk or excluded under deed); or\n(b) the licensee fails to look at the exclusion register within\n3 consecutive trading days after the receipt of a written\nnotification from the commission or an approved person of—\n(i) the inclusion of the matters mentioned in section 20 (3) on\nthe exclusion register; or\n(ii) a change to the exclusion register made under\nsection 20 (4) (b) or (c) or section 20 (5).\n\nSection 21\n(2) A person commits an offence if—\n(a) the person—\n(i) accesses the exclusion register; or\n(ii) adds to, or deletes from, the exclusion register a person’s\nname; or\n(iii) amends a person’s particulars on the exclusion register;\nand\n(b) the person is not authorised under section 20 (4) or (5) to do so.\n(3) Strict liability applies to subsection (2) (b).\napproved person—see section 20 (6) (Exclusion register).\n21 Accounts of certain excluded people\npractice, section 1.19 (which is about not allowing others to use\nexcluded people’s accounts).\n22 Promotional material not to be sent to certain excluded\npeople\npractice, section 1.20.\n\nDivision 2.5 Financial controls and gambling environment\nSection 23\npage 14 Gambling and Racing Control (Code of Practice)\nDivision 2.5 Financial controls and gambling\nenvironment\n23 Other cash payment limits\n(1) A licensee, other than a casino licensee, commits an offence if the\nlicensee contravenes the code of practice, section 1.23.\n24 Directions about information, clocks and lighting\n(1) The licensee commits an offence if the licensee contravenes the code\nof practice, section 1.27 (2) (which is about compliance with the\ncommission’s directions).\n\nAdvertising, promotions and inducements Division 2.6\nSection 25\nDivision 2.6 Advertising, promotions and\n25 Directions about advertising, promotions and\n(1) The licensee commits an offence if the licensee contravenes the code\nof practice, section 1.31 (2) (which is about compliance with the\ncommission’s directions).\n\nSection 26\npage 16 Gambling and Racing Control (Code of Practice)\n26 Reasonable excuse available as defence\nThe defence of reasonable excuse is available for each offence against\nthis regulation that is an offence of strict liability.\n\nKey concepts Part 1.1\nSection 1.1A\n(see s 6)\nPart 1.1 Key concepts\n1.1A Definitions—code of practice\nIn this code of practice:\nbetting account means an account held by a person with a licensee\ninto which funds are or can be deposited and used by the person to\nplace a bet with the licensee.\ndirect marketing includes any advertising, promotion or offer from a\nlicensee, or from a person on the licensee’s behalf, that is made\ndirectly to a person by telephone, SMS, email, app, post or other\ndirect means.\nelectronic race bookmaking licensee means the holder of a race\nbookmaking licence under the Race and Sports Bookmaking Act 2001\nwho accepts a bet using a telecommunication service.\nelectronic sports bookmaking licensee means the holder of a sports\nbookmaking licence under the Race and Sports Bookmaking Act 2001\nwho accepts a bet using a telecommunication service.\nelectronic totalisator licensee means the holder of a totalisator\nlicence under the Totalisator Act 2014 who accepts a bet using a\ntelecommunication service.\nExamples—telecommunication service\ntelephone, email, internet\n\nPart 1.1 Key concepts\nSection 1.1\npage 18 Gambling and Racing Control (Code of Practice)\n1.1 Meaning of licensee\n(1) In this code of practice:\nlicensee means—\n(a) a gaming machine licensee; or\nNote Gaming machine licensee is defined in the dictionary.\n(b) a casino licensee; or\nNote Casino licensee is defined in the Casino Control Act 2006,\ndictionary.\n(c) a licensed provider under the Interactive Gambling Act 1998; or\n(d) the holder of a race bookmaking licence, a race bookmaker’s\nagent licence, a sports bookmaking licence or a sports\nbookmaker’s agent licence under the Race and Sports\nBookmaking Act 2001; or\n(e) a licensee of a totalisator under the Totalisator Act 2014; or\n(f) anyone authorised to conduct a lottery, scheme or competition\nunder the Lotteries Act 1964 or the Pool Betting Act 1964, other\nthan—\n(i) a calcutta sweepstake; or\n(ii) a trade promotion, other than a trade promotion that\ninvolves gambling, in which participants are given free\nentry to a contest that promotes a trade or business and\ninvolves an element of chance in the allocation of the prize;\nor\n(iii) a raffle; or\n(iv) a progressive lottery or silver circle involving a number of\ndraws on different days, including tipping competitions, in\nwhich regular or different prizes are drawn; or\n(v) an exempt lottery.\n\nKey concepts Part 1.1\nSection 1.2\n(2) In this section:\nexempt lottery—see section 5 (2).\n1.2 Meaning of gambling problem\n(1) For this code of practice, a person has a gambling problem if the\nperson has difficulty limiting the amount of money or time spent on\ngambling and this leads to adverse consequences for the person or\nanother person.\n(2) Also, a person is taken to have a gambling problem, if the person\nengages in any of the following behaviour:\n(a) seeking credit for gambling unless authorised under a gaming\nlaw;\n(b) seeking to borrow or scavenge for money to gamble;\n(c) seeking assistance or advice about controlling the person’s\ngambling;\n(d) admitting to borrowing or stealing money to gamble.\n\nSection 1.3\npage 20 Gambling and Racing Control (Code of Practice)\n1.3 Licensees obligations generally\n(1) A licensee of a gambling facility must conduct the facility honestly,\nresponsibly and in accordance with this code of practice.\n(2) A licensee of a gambling facility must not give or make available to\npatrons information about gambling or gambling facilities that is false\nor misleading.\n(3) A casino licensee or gaming machine licensee must not allow a\nperson (the gambler) to use the licensee’s facility for gambling if the\ngambler—\n(a) appears not to fully understand the nature or consequences of\ngambling generally, or a particular gambling activity, and the\npotential for financial loss; or\n(b) appears to be intoxicated or under the influence of a drug to an\nextent that the gambler could not reasonably be expected to\nexercise rational judgment while gambling.\n1.4 Staff care and training\n(1) The licensee of a gambling facility must ensure that—\n(a) each staff member who is directly involved in providing\ngambling services to patrons and each person who supervises\nthe staff members—\n(i) has successfully completed an approved training program\nwithin the previous 3 years; and\n(ii) does not take part, or allow anyone else to take part on their\nbehalf, in a gambling activity at the facility except as part\nof the member’s duty; and\n\nGeneral Division 1.2.1\nSection 1.4\n(b) each staff member is aware of the staff member’s obligations\nunder this code of practice.\n(2) However, a licensee of a totalisator under the Totalisator Act 2014\nand someone mentioned in section 1.1, definition of licensee,\nparagraph (f), need only ensure that the person in charge of each\ngambling facility—\n(a) has successfully completed an approved training program within\nthe previous 3 years; and\n(b) does not take part, or allow anyone else to take part on their\nbehalf, in a gambling activity at the facility except as part of the\nperson’s duty; and\n(c) is made aware of the person’s obligations under this code of\npractice.\n(3) The person in charge mentioned in subsection (2) must take all\nreasonable steps to ensure that—\n(a) each staff member who is directly involved in providing\ngambling services to patrons and each person who supervises\nthe staff members—\n(i) has successfully completed an approved training program\nwithin the previous 3 years; and\n(ii) does not take part, or allow anyone else to take part on their\nbehalf, in a gambling activity at the facility except as part\nof the member’s duty; and\n(b) each staff member is made aware of the staff member’s\nobligations under this code of practice; and\n(c) if the person will be absent from the facility for longer than\n1 week—the licensee is told who will be in charge of the facility\nduring the person’s absence.\n\nSection 1.5\npage 22 Gambling and Racing Control (Code of Practice)\n(4) For subsection (1) (a) (ii), (2) (b) and (3) (a) (ii), staff member, of a\ngambling facility, includes—\n(a) a person who is a full-time, part-time or casual staff member of\nthe facility; and\n(b) anyone who has worked in the facility in any other capacity\nwithin the previous 7 days.\nExamples—par (b)\n1 an approved technician\n2 a person who provides housie services under contract to the patrons of\nthe licensee\n1.5 Exemptions in relation to approved training courses\nThe commission may, in writing, given to the licensee of a gambling\nfacility, exempt the licensee or person in charge of the facility from\nthe requirement to comply with section 1.4 (1) (a) (i), (2) (a) or (3)\n(a) (i) during a stated time, or in stated circumstances.\n1.5A Training for responsible service of interactive wagering\nand betting services\n(1) This section applies to the following licensees:\n(b) an electronic sports bookmaking licensee;\n(c) an electronic totalisator licensee.\n(2) The licensee must ensure that each relevant staff member successfully\ncompletes—\n(a) the required training within 1 month after becoming a staff\nmember and before beginning to provide interactive wagering\nor betting services; and\n(b) refresher training within every subsequent 12 months.\n\nGeneral Division 1.2.1\nSection 1.5A\n(3) For subsection (2) (a), required training means—\n(a) the national unit of competency; or\n(b) a training course provided by the licensee, or another person on\nbehalf of the licensee, that is substantially equivalent to the\nnational unit of competency.\n(4) For subsection (2) (b), refresher training means—\n(a) the micro-credential course; or\n(b) a course provided by the licensee, or another person on behalf\nof the licensee, that is substantially equivalent to the\nmicro-credential course.\ninteractive wagering or betting service means a gambling service in\nwhich a bet is accepted using a telecommunication service.\nmicro-credential course means the course MCC00045 Responsible\nservice of online wagering provided by TAFE Queensland.\nnational unit of competency means unit of competency CHCFIN005\n(Provide responsible online wagering services) provided by TAFE\nQueensland.\nregistered training organisation—see the National Vocational\nEducation and Training Regulator Act 2011 (Cwlth).\nrelevant staff member means a staff member who—\n(a) is directly involved in providing interactive wagering or betting\nservices; or\n(b) has capacity to influence an interactive wagering or betting\nservice.\nTAFE Queensland means the registered training organisation known\nas TAFE Queensland.\n\nSection 1.5B\npage 24 Gambling and Racing Control (Code of Practice)\n1.5B Independent audit of required training and refresher\ntraining\n(1) If a licensee, or another person on the licensee’s behalf, provides\nrequired training or refresher training, the licensee must engage a\nperson (an independent reviewer) to conduct an audit of the training\neach year the training is provided.\n(2) The independent reviewer—\n(a) must not—\n(i) be employed by the licensee; or\n(ii) have been involved in any way in the development of the\nrequired training or refresher training to be audited; but\n(b) may be a law firm, accounting firm or auditing body with whom\nthe licensee has an existing relationship.\n(3) The licensee must give the commission a copy of any completed audit\nwithin 3 months after the day the independent reviewer gives the\nlicensee the completed audit.\n(4) The commission may, in writing, exempt the licensee from the\nrequirement to engage an independent reviewer to conduct an audit\nof stated required training or refresher training if the training has been\nthe subject of an investigation or inquiry by the commission.\nlicensee means a licensee to whom section 1.5A applies.\nmicro-credential course—see section 1.5A (5).\nmicro-credential test means an online micro-credential test\nadministered by TAFE Queensland that evaluates the knowledge and\nskills consistent with the national unit of competency or the micro-\ncredential course.\nnational unit of competency—see section 1.5A (5).\n\nSection 1.6\nrefresher training means the training mentioned in\nsection 1.5A (4) (b), other than training that requires participants to\ncomplete a micro-credential test.\nrequired training means the training mentioned in\nsection 1.5A (3) (b), other than training that requires participants to\ncomplete a micro-credential test.\nTAFE Queensland—see section 1.5A (5).\n1.6 Problem gambling incident register\n(1) The commission must establish a register (a problem gambling\nincident register) of problem gambling incidents.\n(2) The register may be kept electronically.\n1.6A Recording problem gambling incidents\n(1) A licensee of a gambling facility must keep a record of the following\nincidents (a problem gambling incident):\n(a) anyone who shows signs of having a gambling problem when—\n(i) in the gambling facility; or\n(ii) dealing with the licensee;\n(b) any action taken by the licensee in relation to the person.\nExamples—signs that person has gambling problem\n1 admitting being unable to stop gambling or to gamble within the person’s\nmeans\n2 expressing concern about the amount of time or money the person spends on\ngambling\n3 acknowledging the person spends on gambling money needed for day-to-day\nliving expenses, including for dependents\n4 having a disagreement with a family member or friend about the person’s\ngambling behaviour\n\nSection 1.6A\npage 26 Gambling and Racing Control (Code of Practice)\n5 making multiple ATM cash withdrawals in the gambling facility\nExample—par (a) (ii)\ncontacting staff in the gambling facility by phone or email\n(2) The record—\n(a) for a prescribed licensee—must be kept on the problem\ngambling incident register; or\n(b) for any other licensee—must be in writing.\nNote A licensee commits an offence if the licensee fails to make a record\navailable for inspection when asked by the commission (see s 10).\n(3) The record must include the following particulars:\n(a) the date and nature of the problem gambling incident;\n(b) the name and address (if known), or description, of the person\ninvolved in the incident;\n(c) if any action was taken by the licensee in relation to the person—\nthe following details:\n(i) the action taken;\n(ii) the names of the individuals who took the action;\n(iii) any related action taken by someone else of which the\nlicensee is aware.\nExamples—par (iii)\n1 police arrest and charge the person for an offence relating to the\nproblem gambling incident\n2 the person has been excluded from gambling at another gambling\nfacility\n(4) A licensee must, within 3 consecutive trading days after becoming\naware of a problem gambling incident—\n(a) for a prescribed licensee—record the incident in the problem\ngambling incident register; or\n\nSection 1.7\n(b) for any other licensee—make a written record of the incident.\nprescribed licensee means—\n(a) a gaming machine licensee; and\n(b) a casino licensee; and\nproblem gambling incident register—see section 1.6.\n1.7 Gambling beyond means\nA licensee of a gambling facility must not encourage a person to\ngamble beyond the person’s means.\n1.8 Help in relation to gambling problems\nIf the licensee of a gambling facility is asked by a person in the facility\nabout problem gambling, the licensee must take reasonable steps to\ngive the person advice or information about counselling and advisory\nservices available from support agencies.\n1.9 Gambling contact officers\n(1) A licensee of a gambling facility must not conduct gambling at the\nfacility unless at least 1 gambling contact officer has been appointed\nfor the facility.\n(2) A gambling contact officer for the facility may be the licensee or a\nperson appointed by the licensee.\n(3) A person is eligible to be appointed as a gambling contact officer by\nthe licensee only if the person has successfully completed an\napproved training program within the previous 3 years.\nNote Approved training program—see the dictionary.\n\nSection 1.10\npage 28 Gambling and Racing Control (Code of Practice)\n(4) To remain eligible for appointment, a gambling contact officer must\nsuccessfully complete an approved GCO training session in each year\nof the officer’s appointment.\n(5) The commission may exempt a gambling contact officer, in writing,\nfrom complying with subsection (3) or (4).\n(6) An exemption may be conditional.\n(7) In this section:\napproved GCO training session means a training session approved\nby the commission for gambling contact officers about problem or\nresponsible gambling.\nExamples—training sessions\n• conferences\n• seminars\n• online courses\n• lectures\n1.10 Gambling contact officers functions\n(1) A gambling contact officer for a gambling facility has the following\nfunctions (as well as the functions under section 1.11):\n(a) to give the people about whom a report under section 1.11 is\nmade help to obtain information and counselling about problem\ngambling;\n(b) if a complaint is made to the officer about problem gambling at\nthe facility—\n(i) to record details of the complaint and any action taken; and\n(ii) to tell the complainant about any action taken or that action\nwas not taken and the reasons why; and\n(iii) to tell the complainant that a complaint can be made to the\ncommission;\n\nSection 1.11\n(c) to report to the licensee about any complaints made to the officer\nabout problem gambling at the facility;\n(d) to ensure, as far as possible, that there is no unauthorised or\ninappropriate disclosure of personal information obtained or\nkept under this code of practice.\n(2) A gambling contact officer has any other function given to the\ngambling contact officer under this code of practice.\nNote 1 The commission can investigate complaints about noncompliance with a\ngaming law (see Act, s 31).\nNote 2 A complaint to the commission could include a complaint about a\ngambling contact officer.\n1.11 Dealing with people with gambling problem\n(1) The licensee of a gambling facility must ensure the gambling contact\nofficer for the facility is told about—\n(a) any person in the facility whom the licensee or a staff member\nhas reasonable grounds for believing has a gambling problem;\nand\n(b) the details of the person’s behaviour that led to the belief.\n(2) The gambling contact officer must keep a register of—\n(a) the name or a description of each person about whom the officer\nhas been told under subsection (1); and\n(b) details given to the officer under that subsection; and\n(c) the name or a description of each person (other than someone\nmentioned in subsection (1) (a)) whom the officer has\nreasonable grounds for believing has a gambling problem; and\n(d) details of the person’s behaviour that led to the gambling contact\nofficer’s belief.\n\nSection 1.12\npage 30 Gambling and Racing Control (Code of Practice)\n(3) The gambling contact officer must take reasonable steps, in relation\nto a person mentioned in subsection (2) (a) and (c), to—\n(a) discuss the possible gambling problem with the person as soon\nas possible; and\n(b) give the person advice or information about—\n(i) counselling and advisory services available from support\nagencies; and\n(ii) any other appropriate action that may be taken by the\nperson, including the opportunity to sign a deed of\nexclusion to ensure the person’s exclusion from gambling\nat the facility.\n1.12 Application of div 1.2.3\n(1) This division does not apply to someone mentioned in section 1.1,\n(2) Also, this division, other than section 1.14 (1) (Exclusion of people\nat risk or excluded under deed), section 1.19 (Accounts of certain\nexcluded people), and section 1.20 (Promotional material not to be\ngiven to certain excluded people), does not apply to a licensed\nprovider under the Interactive Gambling Act 1998.\nNote The Interactive Gambling Act 1998 contains provisions about excluded\nor disqualified people.\n1.13 Deeds of exclusion\n(1) A person claiming to have a gambling problem (the gambler) may\nsign a deed (a deed of exclusion) under which the person can be\nexcluded from gambling at the gambling facility or facilities stated in\nthe deed.\n\nSection 1.13\n(2) The deed must state—\n(a) the name of each gambling facility (the nominated facility) from\nwhich the gambler wishes to be excluded from gambling; and\n(b) the period for which the gambler is to be excluded from the\nnominated facility (the exclusion period); and\n(c) that in the exclusion period the licensee of the nominated facility\nmay—\n(i) remove the gambler from, or prevent the gambler from\nentering, the gaming area or gambling facility; or\n(ii) otherwise exclude the gambler from participating in\ngambling activities at the facility.\nExample—par (ii)\nThe XYZ Sports Club has a gaming area, bistro area and other\nfacilities for use by its members. Kenny has entered into a deed of\nexclusion under which he agrees to be excluded from gambling at the\ngambling facility. The licensee of the gambling facility allows Kenny\nto enter the facility to use the bistro but does not allow Kenny to enter\nthe gaming area.\n(3) For subsection (2) (b), the exclusion period must be at least 6 months,\nbut not longer than 3 years.\n(4) If the gambler wants the deed to apply to the gambler, then the\ngambler must give the signed deed to 1 of the following\n(the receiver):\n(a) the licensee of a facility stated in the deed;\n(b) the commission;\n(c) someone else approved by the commission.\n(5) If the receiver is given a signed deed under subsection (4), the\nreceiver must—\n(a) immediately sign the deed; or\n\nSection 1.13A\npage 32 Gambling and Racing Control (Code of Practice)\n(b) if the deed is incomplete—\n(i) ask the gambler, not more than 1 day after receiving the\nsigned deed, to do whatever is necessary to complete the\ndeed; and\n(ii) sign the deed immediately after the gambler completes the\ndeed.\n(6) The receiver must, not more than 3 consecutive trading days after\nreceiving the completed signed deed—\n(a) give a copy of the signed deed to the gambler; and\n(b) include the matters mentioned in section 20 (3)\n(Exclusion register) on the exclusion register; and\n(c) tell each of the following that the matters mentioned in\nsection 20 (3) have been included on the exclusion register:\n(i) the licensee of each facility mentioned in the deed;\n(ii) if the receiver is not the commission—the commission.\n1.13A Deeds of exclusion—revocation\n(1) This section applies if a person has signed a deed of exclusion under\nsection 1.13.\n(2) The person may revoke the person’s deed of exclusion before the end\nof the exclusion period.\n(3) The exclusion period ends on the first business day 7 days after the\nday the commission receives written notice from the person of the\nrevocation, unless the person withdraws the revocation before that\nday.\nexclusion period—see section 1.13 (2) (b).\n\nSection 1.14\n1.14 Exclusion of people at risk or excluded under deed\n(1) The licensee of a gambling facility must exclude a person from\ngambling at the facility if the licensee has reasonable grounds for\nbelieving that—\n(a) the welfare of the person, or any of the person’s dependants, is\nseriously at risk because of the person’s gambling problem; or\n(b) the person is someone to whom a deed applies.\n(2) If a person is excluded under subsection (1) (a) the licensee must—\n(a) give the person a notice (a notice of exclusion) stating—\n(i) sufficient particulars to identify the person; and\n(ii) each gambling facility from which the person is excluded\nfrom gambling; and\n(iii) the period of the exclusion from each gambling facility\nfrom which the person is excluded from gambling; and\n(iv) the reasons for the exclusion; and\n(b) include the matters mentioned in section 20 (3)\n(Exclusion register) on the exclusion register; and\n(c) tell each of the following that the matters mentioned in\nsection 20 (3) have been included on the exclusion register:\n(i) the licensee of each facility mentioned in the deed;\n(ii) the commission.\n1.15 Matters to which licensee to have regard when deciding\nwhether to exclude\n(1) A decision by a licensee to exclude a person under section 1.14 (1) (a)\nmust be reasonable in the circumstances.\n\nSection 1.16\npage 34 Gambling and Racing Control (Code of Practice)\n(2) In making the decision, the licensee must have regard to whether the\nexclusion—\n(a) is necessary to protect the welfare of the person, or any of the\nperson’s dependants, from risk in relation to the person’s\ngambling problem; and\n(b) is in the public interest, particularly having regard to the social\nand economic costs of problem gambling.\n1.16 Commission’s review of exclusion decisions\nA person aggrieved by a licensee’s decision under section 1.14\n(Exclusion of people at risk or excluded under deed) may apply, in\nwriting, to the commission for a review of the decision.\nNote Application may be made to the ACAT for review of a decision by the\ncommission under this regulation to confirm, revoke or amend the\nlicensee’s decision.\n1.17 Exclusion procedures\n(1) The licensee of a gambling facility must prepare written procedures\ndealing with how people are to be excluded from gambling at the\n(2) A person must comply with any written direction in relation to\nprocedures given to the person by the commission under this section.\n(3) The procedures must be written as clearly and simply as possible to\npromote understanding by people using them.\n(4) The licensee of a gambling facility must ensure that staff members\nwhose functions include the exclusion of a person under this code of\npractice are competent to exercise the function.\n\nSection 1.18\n1.18 Licensee must keep deeds and notices of exclusion\n(1) A licensee of a gambling facility must keep—\n(a) the original of each deed of exclusion received by the licensee\nfor 7 years from the day the deed is received; and\n(b) a copy of each notice of exclusion given by the licensee for\n7 years from the day the notice is given.\n(2) The licensee must, if requested by the commission—\n(a) allow the commission to inspect the deeds and notices; or\n(b) give the commission a copy of a deed or notice.\n1.19 Accounts of excluded people\nIf a person who holds an account with a licensee is excluded by the\nlicensee under this division, the licensee must not allow someone else\nto use the person’s account.\n1.20 Promotional material not to be given to certain excluded\npeople\n(1) The licensee of a gambling facility must not give any information or\npromotional material about gambling at the facility directly to a\nperson excluded by the licensee under this division.\n1 information or promotional material given by personally addressed mail or\nemail\n2 information or promotional material given personally to the person or left with\nsomeone to be given personally to the person\n\nDivision 1.2.4 Betting accounts—electronic race bookmaking, sports bookmaking\nand totalisator licensees\nSection 1.20A\npage 36 Gambling and Racing Control (Code of Practice)\n(2) For subsection (1), information or promotional material is not given\ndirectly to a person only because it is broadcast or made available to\nthe public generally.\n1 information or promotional material given by television or radio broadcasts\n2 information or promotional material given by websites accessible to anyone\n3 information or promotional material given by letterbox drops that are not\npersonally addressed\nDivision 1.2.4 Betting accounts—electronic race\nbookmaking, sports bookmaking and\n1.20A Application—div 1.2.4\n1.20B Meaning of deposit limit—div 1.2.4\ndeposit limit, for a person’s betting account, means a limit to the\namount that can be deposited into the account during a stated period\nor periods.\n\nDivision 1.2.4\nSection 1.20C\n1.20C Information about deposit limits\n(1) A licensee must not open a betting account for a person unless—\n(a) the licensee, in accordance with any guidelines made under\nsection 1.20G, has—\n(i) told the person they can set a deposit limit for the account;\nand\n(ii) asked the person whether they want to set a deposit limit;\nand\n(b) the person has set, or declined to set, a deposit limit for the\naccount.\n(2) At least once every 12 months while a person has a betting account\nwith a licensee, the licensee must, in accordance with any guidelines\nmade under section 1.20G—\n(a) if the account has no deposit limit—tell the person they can set\na deposit limit and ask the person whether they want to set a\ndeposit limit; and\n(b) if the account has a deposit limit—ask the person whether they\nwant to change the deposit limit.\n(3) Subsection (2) does not apply if the betting account has not been used\nto make or settle a bet within the previous 12 months.\n(4) A licensee must publish information promoting deposit limits—\n(a) on the licensee’s website and on each communication channel a\nperson can use to place a bet with the licensee; and\n(b) in accordance with any guidelines made under section 1.20G.\n\nDivision 1.2.4 Betting accounts—electronic race bookmaking, sports bookmaking\nand totalisator licensees\nSection 1.20D\npage 38 Gambling and Racing Control (Code of Practice)\n1.20D No deposits over deposit limit\nA licensee must not allow a person to deposit money into a betting\naccount held with the licensee if depositing the amount would result\nin the deposit limit for the account being exceeded.\n1 Ali has a betting account with XYZ licensee and has set a deposit limit of $100\nper week. Ali deposits $100 into the account. Less than a week later, Ali\nattempts to deposit $10 into the account. XYZ licensee must reject the\ntransaction as it would exceed Ali’s deposit limit of $100 per week.\n2 Pat has a betting account with XYZ licensee and has set a deposit limit of $200\nper fortnight. Pat deposits $100 into the account. Less than a fortnight later,\nPat attempts to deposit $150 into the account. XYZ licensee must reject the\ntransaction as it would exceed Pat’s deposit limit of $200 per fortnight.\n1.20E Setting and changing deposit limits\n(1) A licensee must ensure that the process for a person to set and change\na deposit limit for their betting account held with the licensee—\n(a) is simple and easy for the person to use; and\n(b) allows the person to choose the period or periods to which the\nlimit applies, including a period or periods of 1, 7, 14 or 28 days;\nand\n(c) complies with any guidelines made under section 1.20G.\n(2) A licensee must set or lower the deposit limit for a person’s betting\naccount with the licensee immediately when the licensee receives a\nrequest from the person to do so.\n(3) A licensee must not increase the deposit limit for a person’s betting\naccount with the licensee until at least 7 days after the licensee\nreceives a request to do so.\n\nDivision 1.2.4\nSection 1.20F\n1.20F Closing betting accounts\n(1) A licensee must, in accordance with any guidelines made under\nsection 1.20G, ensure that the process for a person to close their\nbetting account held with the licensee is—\n(a) simple and easy for the person to use; and\n(b) prominently and clearly communicated on the licensee’s\nwebsite and through any communication channel the person can\nuse to place a bet with the licensee.\n(2) A licensee must ensure that a person can ask to close their betting\naccount—\n(a) by email; and\n(b) by telephone; and\n(c) by any other communication channel that the person can use to\nplace a bet with the licensee.\n(3) After a licensee has received a request from a person to close their\nbetting account, the licensee—\n(a) must not accept a bet using the account; and\n(b) must close the account as soon as practicable after all bets made\nusing the account have been settled.\n(4) If a licensee receives a request from a person to close their betting\naccount, the licensee—\n(a) must not encourage or induce the person to cancel the request;\nbut\n(b) may explain to the person the effects of closing the account and\nask the person whether they want to proceed with closing it.\nNote A licensee must not send direct marketing to a person after the person has\nasked to close their betting account (see s 1.30C (3) (b)).\n\nSection 1.20G\npage 40 Gambling and Racing Control (Code of Practice)\n1.20G Guidelines about betting accounts\n(1) The Minister may make guidelines about—\n(a) the information a licensee must provide in relation to setting,\nchanging and promoting deposit limits and closing betting\naccounts; and\n(b) the process for setting and changing deposit limits and closing\nbetting accounts.\n(2) A guideline made under subsection (1) (a) may include requirements\nfor the following:\n(a) the content or form of information to be provided by a licensee;\n(b) when information must be communicated by a licensee and to\nwhom;\n(c) where or how information must be communicated by a licensee.\n(3) A guideline is a notifiable instrument.\n1.20H Directions about betting accounts\n(1) The commission may give a written direction to a licensee to ensure\ncompliance with this division.\n(2) If the commission gives a direction to a licensee, the licensee must\n1.20I Application—div 1.2.5\n\nSection 1.20J\n1.20J Definitions—div 1.2.5\naccount holder, for a betting account—see section 1.20K (1).\nactivity statement, for a betting account—see section 1.20K (1).\nbonus bet—see section 1.30 (7).\nonline betting account means a betting account that can be used to\nmake and settle bets online.\nstatement period, for an activity statement—see section 1.20K (1).\ntransaction, in relation to a betting account, means doing any of the\nfollowing:\n(a) using the account to make or settle a bet, including a bonus bet;\n(b) depositing money into the account;\n(c) withdrawing money from the account.\ntransaction record, for a betting account, means a document setting\nout the following information for each transaction made in relation to\nthe account:\n(a) the kind of transaction;\n(b) the date of the transaction;\n(c) the amount of the transaction.\n1.20K Activity statements for betting accounts\n(1) Each month, a licensee must give each person who holds a betting\naccount with the licensee (an account holder) a document setting out\nany transactions made in relation to the account (an activity\nstatement) for the month (the statement period).\n\nSection 1.20L\npage 42 Gambling and Racing Control (Code of Practice)\n(2) However, the licensee need not give an account holder an activity\nstatement for a statement period if the account holder has not made\nany transactions in relation to the betting account during the statement\nperiod.\nNote Despite s (2), an account holder may ask a licensee for an activity\nstatement at any time (see s 1.20L).\n(3) The licensee must give an account holder an activity statement—\n(b) if the account holder asks the licensee to provide the activity\nstatement by mail—by mail.\n(4) The licensee must not charge a fee for giving an account holder an\nactivity statement.\n(5) However, if an account holder asks for an activity statement to be\nprovided by mail, the licensee may charge the account holder a fee of\nnot more than the cost of the postage.\n1.20L Requests for activity statements\n(1) Despite section 1.20K (2), an account holder may, at any time, ask a\nlicensee to give the account holder an activity statement for the\naccount holder’s betting account for any statement period—\n(2) An account holder may make a request under subsection (1)—\n(b) by telephone; or\n(c) for an online betting account—through the account.\n\nSection 1.20M\n(3) A licensee must, as soon as practicable after the licensee receives a\nrequest under subsection (1), give the account holder the activity\nstatement, and the accompanying transaction record, in the way\nrequested by the account holder.\nExample—in the way requested\nan account holder asks a licensee to provide an activity statement by mail\n1.20M Contents of activity statements\n(1) An activity statement for a betting account for a statement period\nmust include the following information:\n(a) the opening and closing balances of the account for the period;\n(b) the total amount spent on betting during the period;\n(c) the number of bets made using the account during the period;\n(d) the number of winning bets settled using the account during the\nperiod;\n(e) the number of losing bets settled using the account during the\nperiod;\n(f) the net amount spent on, or gained from, betting, taking into\naccount all wins and losses, during the period;\n(g) any amounts deposited into, or withdrawn from, the account for\nthe period;\n(h) a column graph comparing the total amount spent on betting\nwith the net amount spent on, or gained from, betting for—\n(i) the period, and\n\nSection 1.20N\npage 44 Gambling and Racing Control (Code of Practice)\n(ii) each of the 5 previous activity statement periods; and\n(iii) the same statement period in the previous year;\n(i) information about support services available to gamblers,\nincluding websites for the services.\n(2) An activity statement must be accompanied by—\n(a) if the activity statement is provided electronically—an online\nlink to a transaction record for the betting account for the\nstatement period; or\n(b) if the account holder asked the licensee to provide the activity\nstatement by mail—a paper copy of the transaction record.\n(3) An activity statement must not include—\n(a) any direct marketing or other advertising, promotion or offer\nfrom the licensee; or\n(b) any information mentioned in subsection (1) in relation to\nmaking or settling a bonus bet.\n1.20N Form of activity statements\n(1) An activity statement must be—\n(a) in writing; and\n(b) simple and easy for an account holder to read.\n(2) An activity statement for a betting account—\n(a) must set out the following information in legible black text on a\nwhite background:\n(i) the number of winning bets;\n(ii) the net amount gained from betting; and\n\nSection 1.20O\n(b) must set out the following information in legible red text on a\nwhite background:\n(i) the number of losing bets;\n(ii) the net amount spent on betting;\n(iii) the total amount spent on betting; and\n(c) must not set out any information in green text.\n1.20O Access to activity statements and transaction records for\nonline betting accounts\n(1) This section applies if an account holder holds an online betting\naccount with a licensee.\n(2) The licensee must ensure that the account holder can access, through\nthe online betting account, all activity statements and transaction\nrecords for the account for each active statement period—\n(3) In this section:\nactive statement period, for a betting account, means a statement\nperiod during which the account holder made at least 1 transaction in\nrelation to the betting account.\n\nSection 1.20P\npage 46 Gambling and Racing Control (Code of Practice)\n1.20P Requests for transaction records for accounts other than\nonline betting accounts\n(1) This section applies if—\n(a) an account holder holds a betting account with a licensee; and\n(b) the account is not an online betting account.\n(2) The account holder may, at any time, ask the licensee to give the\naccount holder a transaction record for the betting account for any\nstatement period—\n(3) An account holder may make a request under subsection (2)—\n(b) by telephone.\n(4) A licensee must, within 14 days after the licensee receives a request\nunder subsection (2), give the account holder the transaction record\nin the way requested by the account holder.\nExample—in the way requested\nan account holder asks a licensee to provide a transaction record by mail\n\nSection 1.20Q\n1.20Q Access to electronic activity statements\n(1) This section applies if a licensee gives an account holder an activity\nstatement—\n(b) through an online betting account.\n(2) The licensee must ensure the account holder can access the activity\nstatement without needing to use any kind of security measure, other\nthan a security measure used to access the account holder’s email\naccount or online betting account.\nExample—security measure\na password\n\nSection 1.21\npage 48 Gambling and Racing Control (Code of Practice)\nPart 1.3 Financial controls and gambling\nenvironment\n1.21 Cash facilities\n(1) This section applies to a casino licensee.\n(2) The licensee of a gambling facility to whom this section applies must\nensure that a cash facility is not located in a gaming area of the\n(3) In this section:\ncash facility means—\n(a) an automatic teller machine; or\n(b) an EFTPOS facility.\n1.22 Cash payment limits for casino licensees\n(1) A casino licensee must not pay to a gambling patron winnings in cash\nof more than $25 000 in any gaming day.\nA gambling patron in a casino wins $30 000, and at 10 pm on Wednesday the casino\npays the person $25 000 in cash and the balance of $5 000 by cheque or electronic\nfunds transfer. The casino must not make any further cash payments to the person\nuntil the casino re-opens to the general public at 12 noon on Thursday.\n(2) To remove any doubt, subsection (1) does not prevent the payment of\nwinnings, in excess of $25 000, in any other way.\n(3) Subsection (1) does not apply to the payment of winnings to a person\nparticipating in a commission-based player scheme.\ncommission-based player scheme—see the Casino Control\nAct 2006, dictionary.\n\nSection 1.22\ngaming day means—\n(a) the period from when the casino opens to the public on a day\nuntil it next closes; but\n(b) if the casino is open to the public for longer than 24 hours\ncontinuously—\n(i) each 24-hour period for which it is open to the public; and\n(ii) if the last period before it closes is less than 24 hours—that\nperiod.\n\nSection 1.23\npage 50 Gambling and Racing Control (Code of Practice)\n1.23 Other cash payment limits\n(1) A licensee must not, for a particular event or contingency on which a\ngambling patron has staked or risked money, pay the patron winnings\nin cash that are more than the amount worked out under table 1.23.\nTable 1.23\nitem\ntype of licensee\ncolumn 3\nmaximum cash payable\n1 bookmaker $25 000\n2 totalisator $25 000\n3 lotteries $5 000\n4 keno $5 000\n5 trackside $5 000\n6 gaming machine $1 500\n7 housie $1 250\nA gambling patron wins $30 000 on a totalisator on race 3 Flemington Racecourse.\nThe person must not be paid more than $25 000 in cash and must be paid any\nbalance by cheque or electronic funds transfer. However, the person can be paid\nwinnings in cash of not more than $25 000 if the person wins on a subsequent race.\n(2) To remove any doubt, subsection (1) does not prevent the payment of\nwinnings, in excess of the maximum amount payable in cash, in any\nother way.\n(3) A gaming machine licensee must pay a gambling patron winnings\nfrom a gaming machine by cheque or electronic funds transfer if—\n(a) the winnings are more than $300; and\n(b) the patron has requested the winnings be paid by cheque or\nelectronic funds transfer.\n\nSection 1.23AA\n1.23AA No winnings for excluded or underage patrons\n(1) A licensee of a gambling facility must not knowingly pay winnings\nto a person who—\n(a) has been excluded from gambling under section 1.14 (Exclusion\nof people at risk or excluded under deed); or\n(b) is under 18 years old.\n(2) The licensee must keep any winnings of a person mentioned in\nsubsection (1) and distribute them to other patrons of the facility in a\nway approved in writing by the commission.\n1.23A Non-cash payment of winnings\n(1) Winnings to be paid otherwise than in cash must be paid by the\nlicensee as soon as practicable but within 3 days after the day of the\nwinning event or contingency.\n(2) This section does not apply to a licensee mentioned in section 1.1,\n1.24 Cheques\n(1) This section applies to a gaming machine licensee.\n(2) The licensee of a gambling facility to whom this section applies must\nnot—\n(a) cash a cheque within a gaming area of the facility; or\n(b) allow a person to buy back or redeem a previously cashed\npersonal cheque.\n(3) The licensee of a gambling facility to whom this section applies must\nnot—\n(a) cash a patron’s personal cheque for more than $250 on any day\nunless the person has made arrangements with the licensee on a\nprevious day; or\n\nSection 1.25\npage 52 Gambling and Racing Control (Code of Practice)\n(b) cash a cheque of any other kind for the patron.\n1.25 Availability of information\n(1) The licensee of a gambling facility must display in each gaming area\nof the facility signs to the effect that people under 18 years old, and\nintoxicated people, are not allowed to gamble.\n(2) Each sign must be prominently displayed and able to be readily read.\n(3) A licensee of a gambling facility must make available at the facility,\nin a conspicuous way, information that—\n(a) tells people about each of the following:\n(i) restrictions (if any) on cashing cheques;\n(ii) gambling limits (if any) at the facility;\n(iii) the chances of winning major prizes;\n(iv) the support services available to gamblers;\n(v) the use of a deed of exclusion by a person who has a\ngambling problem, particularly—\n(A) the availability and effect of a deed; and\n(B) the confidentiality of a deed; and\n(C) who may be given a copy of a deed;\n(vi) the use of a notice of exclusion by the licensee in relation\nto a person who has a gambling problem;\n(vii) the exclusion register; and\n(b) tells people where each of the following can be found at the\ngambling facility:\n(i) a copy of the rules for each kind of gambling offered by the\nlicensee;\n(ii) information about programs for exclusion from gambling;\n\nSection 1.26\n(iii) a gambling contact officer for the facility;\n(iv) a copy of the Gambling and Racing Control (Code of\nPractice) Regulation 2002 or this code of practice;\n(v) information about counselling services available in the\nACT for problem gamblers; and\n(c) for a gaming machine licensee—tells people that winnings from\na gaming machine must be paid by cheque or electronic funds\ntransfer if—\n(i) the winnings are more than $300; and\n(ii) the patron has requested the winnings be paid by cheque or\nelectronic funds transfer.\n(4) If asked for information about the availability of interpreter services\nto patrons at a gambling facility, the licensee for the facility must give\nthe information.\n(5) This section is subject to section 1.27 (Directions about information,\nclocks and lighting).\n1.26 Clocks and lighting\n(1) This section applies to—\n(a) a casino licensee; and\n(b) a gaming machine licensee.\n(2) The licensee of a gambling facility must prominently display the\ncorrect time in the facility.\n(3) The licensee of a gambling facility must ensure that lighting in the\nfacility is adequate to allow clocks and signs required to be displayed\nunder this code of practice to be clearly visible to people in the\n(4) This section is subject to section 1.27.\n\nSection 1.27\npage 54 Gambling and Racing Control (Code of Practice)\n1.27 Directions about information, clocks and lighting\n(1) The commission may give written directions to the licensee of a\ngambling facility to ensure compliance with section 1.25\n(Availability of information) or section 1.26.\n(2) If the commission gives a direction to the licensee, the licensee must\n1.27A Alcohol service prohibited while gambling\nA gaming machine licensee must not serve alcohol to a patron of the\nfacility while the patron is—\n(a) playing a gaming machine; or\n(b) sitting at or standing by a gaming machine.\n1.27B Operating times of gaming machines\nA gaming machine licensee must not operate a gaming machine\nbetween 4 am and 9 am.\n\nAdvertising requirements—general Division 1.4.1\nSection 1.28\nPart 1.4 Advertising, promotions and\nDivision 1.4.1 Advertising requirements—general\n1.28 Advertising\n(1) The licensee of a gambling facility must not publish advertising\nthat—\n(a) encourages anyone to contravene a gaming law; or\n(b) shows people under 25 years old gambling; or\n(c) encourages people under 18 years old to gamble, or targets\nthem; or\n(d) is false or misleading, particularly about the chances of winning\nor the expected return to a gambler; or\n(e) suggests that gambling is a form of financial investment; or\n(f) suggests that skill can influence games that are games of chance;\nor\n(g) shows or promotes the consumption of alcohol while gambling.\n(2) This section is subject to section 1.31 (Directions about advertising,\npromotions and inducements).\n1.29 Advertising requirements\n(1) This section does not apply to someone mentioned in section 1.1,\n(2) The licensee of a gambling facility must not publish gambling\nadvertising in relation to the facility unless it contains, or is published\nnear, the name and telephone number of an approved gambling\ncounselling service in the ACT.\n\nSection 1.29A\npage 56 Gambling and Racing Control (Code of Practice)\n(3) This section is subject to section 1.31 (Directions about advertising,\npromotions and inducements).\ngambling advertising—see section 1.29B.\nDivision 1.4.2 Advertising requirements—electronic\n1.29A Application—div 1.4.2\n(b) an electronic sports bookmaking licensee;\n(c) an electronic totalisator licensee.\n1.29B Definitions—div 1.4.2\napp advertising means gambling advertising published or\ncommunicated on an app, including a smartphone or tablet app, but\ndoes not include—\n(a) radio advertising; or\n(b) television or video advertising.\ncall to action—see section 1.29D.\ndigital advertising means visual or audiovisual gambling advertising\npublished or communicated in a digital display or on a website, but\ndoes not include the following:\n(a) app advertising;\n(b) direct marketing;\n(c) radio advertising;\n\nSection 1.29B\n(d) social media advertising;\n(e) television or video advertising;\n(f) website advertising.\ndirect marketing includes any gambling advertising sent by the\nlicensee, or by another person on behalf of the licensee, by telephone,\nSMS, email, app, post or other direct means.\ngambling advertising means any advertising that promotes, refers to,\ndepicts or otherwise mentions a gambling product or activity.\nprint advertising means gambling advertising published or\ncommunicated in print but does not include direct marketing.\nradio advertising means gambling advertising published or\ncommunicated by radio, including by—\n(a) a podcast; or\n(b) a digital radio on-demand or streaming service; or\n(c) a website, social media or app.\nsocial media advertising—\n(a) means gambling advertising published or communicated on\nsocial media by a licensee or another person on behalf of the\nlicensee; and\n(b) includes direct marketing published or communicated using\nsocial media and sent by SMS, text message, or push\nnotification.\ntagline—see section 1.29C.\ntelevision includes free-to-air television, subscription television and\nover-the-top television.\nExample—over-the-top television\na television streaming service\n\nSection 1.29C\npage 58 Gambling and Racing Control (Code of Practice)\ntelevision or video advertising means gambling advertising published\nor communicated by television, including by a website, social media\nor app.\nwebsite advertising means gambling advertising published or\ncommunicated on the website of a licensee, but does not include—\n(a) radio advertising; or\n(b) television or video advertising.\n1.29C Meaning of tagline—div 1.4.2\nFor this division, each statement mentioned in an item in table 1.29C\nis a tagline.\nTable 1.29C Taglines\nitem\ntagline\n1 You win some. You lose more.\n2 Chances are you’re about to lose.\n3 What’s gambling really costing you?\n4 Imagine what you could be buying instead.\n5 What are you really gambling with?\n6 Think. Is this a bet you really want to place?\n7 What are you prepared to lose today? Set a deposit limit.\n\nSection 1.29D\n1.29D Meaning of call to action—div 1.4.2\nFor this division, each statement mentioned in an item in table 1.29D\nis a call to action.\nTable 1.29D Calls to action\nitem\ncall to action\n1 For free and confidential support visit gamblinghelponline.org.au\n2 For free and confidential support, call the number on the screen or visit the\nwebsite.\n3 Set a deposit limit\n4 For free and confidential support call 1 800 858 858 or visit\ngamblinghelponline.org.au\n\nSection 1.29E\npage 60 Gambling and Racing Control (Code of Practice)\n1.29E Statements to be included in gambling advertising\nA licensee must ensure that gambling advertising of a kind mentioned\nin column 2 of an item in table 1.29E includes—\n(a) a tagline mentioned in the item, column 3; and\n(b) the call to action mentioned in the item, column 4.\nTable 1.29E Statements to be included in gambling advertising\nitem\ngambling advertising\ncolumn 3\ntable 1.29C,\ntagline item\ncolumn 4\ntable 1.29D,\ncall to action\nitem\n1 app advertising 2, 3, 4, 5, 6, 7 3\n2 digital advertising 2, 3, 4, 5, 6, 7 3\n3 print advertising 2, 3, 4, 5, 6, 7 4\n4 radio advertising—15 seconds or less 1, 2, 3, 4, 5 not required\n5 radio advertising—more than\n15 seconds\n1, 2, 3, 4, 5 4\n6 social media advertising—160 written\ncharacters or less\n2, 3, 4, 5, 6, 7 3\n7 social media advertising—more than\n160 written characters\n2, 3, 4, 5, 6, 7 4\n8 television or video advertising—\n15 seconds or less\n1, 2, 3, 4, 5 4\n9 television or video advertising—more\nthan 15 seconds\n1, 2, 3, 4, 5 2 in spoken\nform together\nwith 4 in visual\nform\n10 website advertising 2, 3, 4, 5, 6, 7 3\n\nSection 1.29F\n1.29F Additional requirements about taglines and calls to\naction\n(1) A licensee must ensure that a tagline or call to action in spoken form\nis clearly intelligible to a person listening to the tagline or call to\naction.\n(2) A licensee must ensure that a tagline or call to action that is in visual\nform is displayed in font that is of a type and size that is clearly legible\nto a person reading the tagline or call to action at the distance at which\nthe gambling advertising is intended to be viewed.\n(3) A licensee must take reasonable steps to ensure that each tagline that\ncan be used for a kind of gambling advertising is used approximately\nequally over a 12-month period.\n(4) The following must be published or communicated only in spoken\nform:\n(a) a tagline mentioned in table 1.29C, item 1 (tagline 1);\n(b) a call to action mentioned in table 1.29D, item 1 or 2.\n(5) However, if tagline 1 is published or communicated as part of a\ntelevision or video advertisement, it must be published or\ncommunicated in visual and spoken form at the same time.\n(6) If the content of the call to action is included in the tagline, it is not\nnecessary to repeat the content of the call to action.\n\nSection 1.29G\npage 62 Gambling and Racing Control (Code of Practice)\n1.29G Electronic licensee must keep gambling advertising\nrecords\nA licensee must keep a copy of gambling advertising published or\ncommunicated by or for the licensee for at least 12 months after the\nday the advertising was last published or communicated.\nA licensee runs an advertising campaign commencing on 1 January 2024. The\ncampaign consists of 1 television advertisement and 1 radio advertisement. The\ntelevision advertisement is broadcast for the last time on 1 March 2024 and the\nradio advertisement is broadcast for the last time on 1 April 2024. The licensee must\nkeep a copy of the television advertisement until 28 February 2025 and a copy of\nthe radio advertisement until 31 March 2025.\n1.30 Promotions and inducements\n(1) The licensee of a gambling facility must not—\n(a) conduct a promotion that requires or encourages people to\ngamble at the facility for a minimum period of time to qualify\nfor rewards;\n(b) conduct a promotion that requires or encourages people to\ngamble a minimum amount to qualify for rewards; or\n(c) conduct a promotion for or including gambling at the facility\nthat includes an offer of free or discounted alcohol.\n(2) Subsection (1) (b) does not apply to—\n(a) the promotion of a commission-based player scheme under the\nCasino Control Act 2006; or\n(b) a player reward scheme that is advertised only within the\ngambling facility or directly to members of the facility; or\n(c) someone mentioned in section 1.1, definition of licensee,\nparagraph (f); or\n\nPromotions and inducements Division 1.4.3\nSection 1.30\n(d) a promotion that requires or encourages the single lowest\navailable bet on a gambling activity unless the bet is combined\nwith, or required to be made in addition to, any other bet.\nExamples—par (d)\n1 The requirement to have a single unit on a boxed trifecta could be used\nas an entry to a promotion as this is the lowest available bet on this\nwager.\n2 The requirement to have 3 betting tickets for a win cannot be used as an\nentry requirement into a promotion as this requires the combination of\nbets.\n","sortOrder":14},{"sectionNumber":"3","sectionType":"section","heading":"The requirement to have a win bet ticket, regardless of the amount of","content":"3 The requirement to have a win bet ticket, regardless of the amount of\nthe bet, can be used as an entry into a promotion as it does not require a\nparticular size of bet above the minimum.\n(3) A gaming machine licensee must not—\n(a) conduct a promotion or offer an inducement that encourages\npeople to increase their intensity of betting at the facility; or\nExamples—increased intensity of betting\n1 increasing the amount of money spent on betting at the facility in a\nparticular period of time\n2 increasing the amount of each individual bet made at the facility\n(b) induce people to gamble at the licensee’s facility by offering—\n(i) free or discounted alcohol; or\n(ii) cash, or free or discounted gambling credits, unless the\noffer of cash or credits is made to all patrons of the facility\nall of the time as part of the facility’s usual or regular prize\nschedule.\n(4) The licensee of a gambling facility must ensure that promotional\nmaterial relating to gambling at the facility—\n(a) contains the rules and conditions of the promotion; or\n(b) states where at the facility the rules and conditions of the\npromotion can be inspected.\n\nSection 1.30\npage 64 Gambling and Racing Control (Code of Practice)\n(5) The licensee of a gambling facility must make the rules and\nconditions of the promotion available for inspection at the facility.\n(6) A totalisator licensee, electronic race bookmaking licensee or sports\nbookmaking licensee must not offer an inducement to a person—\n(a) to open a betting account with the licensee; or\n(b) to refer another person to open a betting account with the\nlicensee.\nExamples—inducements\n1 free or discounted gambling credits\n2 vouchers or other rewards\n(7) A totalisator licensee, electronic race bookmaking licensee or sports\nbookmaking licensee must not give or offer a person a complimentary\nor discounted betting credit or token (a bonus bet) unless any\nwinnings from the bonus bet—\n(a) can be withdrawn by the person; and\n(b) are not subject to a requirement that they be used to place further\nbets.\n(8) If a person wishes to redeem points under a player reward scheme\nconducted by—\n(a) a gaming machine licensee or a casino licensee at a gambling\nfacility and the licensee offers gambling credits, the licensee\nmust offer the person rewards or benefits other than gambling\ncredits for the points; or\n(b) a gaming machine licensee at a gambling facility, the licensee\nmust not offer a reward or benefit to the person if the value of\nthe reward or benefit is more than $1000.\n(9) For subsection (8) (b), if a reward or benefit is made up of 2 or more\nparts, the value of the reward or benefit is the total value of all the\nparts.\n\nPromotions and inducements Division 1.4.3\nSection 1.30A\n(10) In this section:\nplayer reward scheme, at a gambling facility includes a player loyalty\nscheme, and means a scheme in which a patron of the facility—\n(a) earns points by participating in an activity at the facility; and\n(b) may redeem the points for a reward or benefit.\nwinnings, from a bonus bet by a person, means the amount to be paid\nor credited to the person if the bet is successful.\n(11) This section is subject to section 1.31.\n1.30A Gaming machine promotions—alternative ways to\nparticipate\n(1) This section applies to a promotion conducted at a gambling facility\nthat a patron of the facility may take part in by playing a gaming\nmachine.\n(2) The licensee of the gambling facility must ensure that there is at least\n1 other way a patron of the facility may take part in the promotion.\n1 entry to the facility\n2 buying food or drink at the facility\n1.30B Personally addressed promotional material—gaming\nmachine and casino licensees\n(1) This section applies only to a gaming machine licensee or casino\nlicensee.\n(2) A patron of a gambling facility may, in writing, ask the licensee of\nthe facility to not send the patron promotional material.\n(3) The patron may, in writing, revoke the patron’s request under\nsubsection (2) at any time.\n\nDivision 1.4.4 Direct marketing\nSection 1.30C\npage 66 Gambling and Racing Control (Code of Practice)\n(4) If a patron makes a request under subsection (2), and does not revoke\nthe request under subsection (3), the licensee must not send any\npromotional material to the patron that is personally-addressed to the\npatron.\nDivision 1.4.4 Direct marketing\n1.30C Direct marketing—electronic race bookmaking, sports\nbookmaking and totalisator licensees\n(1) This section applies to the following licensees:\n(2) The licensee must ensure that the licensee’s direct marketing is not\nsent to a person unless—\n(a) the person has expressly consented to receive the direct\nmarketing; and\n(b) the direct marketing complies with any guidelines made under\nsection 1.30D.\n(3) The licensee must ensure that the licensee’s direct marketing is not\nsent to a person after 5 business days from the date a request is\nreceived from the person to—\n(a) stop getting the direct marketing; or\n(b) close their betting account.\n\nMiscellaneous Division 1.4.5\nSection 1.30D\n1.30D Guidelines for direct marketing by electronic race\nbookmaking, sports bookmaking and totalisator\n(1) The Minister may make guidelines about direct marketing by the\nfollowing licensees:\n(2) A guideline is a notifiable instrument.\n","sortOrder":15},{"sectionNumber":"Div 1","sectionType":"division","heading":"4.5 Miscellaneous","content":"Division 1.4.5 Miscellaneous\n1.31 Directions about advertising, promotions and\n(1) The commission may give a written direction to a licensee to ensure\ncompliance with this part.\n(2) If the commission gives a direction to the licensee, the licensee must\n\nPart 1.5 Club licensee obligations—club refuge declarations\nSection 1.32\npage 68 Gambling and Racing Control (Code of Practice)\n","sortOrder":16},{"sectionNumber":"Part 1","sectionType":"part","heading":"5 Club licensee obligations—club","content":"Part 1.5 Club licensee obligations—club\nrefuge declarations\n1.32 Application—pt 1.5\nThis part applies to a club licensee if a club refuge declaration is in\nforce for the licensee’s club.\n1.33 Meaning of club refuge declaration—pt 1.5\nIn this part:\nclub refuge declaration—see the Gaming Machine Act 2004,\nsection 166B (1).\n1.34 Club refuge declaration—refuge area\n(1) The club licensee must make an area in the club (a refuge area)\navailable to a person who accesses the club as a refuge.\n(2) The refuge area must be separate from the gaming area.\n(3) The club licensee must not serve alcohol in the refuge area.\n1.35 Club refuge declaration—information about emergencies\nand refuges\n(1) If the emergency services commissioner gives information to the\ncommunity under the Emergencies Act 2004, section 149B about an\nemergency to which the club refuge declaration relates, the club\nlicensee must make that information available to people who access\nthe club as a refuge.\n(2) If the director-general for an administrative unit gives information to\nthe club licensee about other places that may be accessed as a refuge\nwhile the club refuge declaration is in force for the licensee’s club,\nthe club licensee must make that information available to people who\naccess the club as a refuge.\n\nClub licensee obligations—club refuge declarations Part 1.5\nSection 1.36\n1.36 Club refuge declaration—gambling contact officers\nThe club licensee must ensure that a gambling contact officer for the\nclub is present in the club.\n1.37 Club refuge declaration—direct marketing\nThe club licensee must ensure a person accessing the club as a refuge\ndoes not receive direct marketing about club membership.\n\npage 70 Gambling and Racing Control (Code of Practice)\n(see s 3)\nNote 1 The Legislation Act contains definitions relevant to this regulation.\nFor example:\n• ACAT\n• amend\n• contravene\n• emergency services commissioner\n• may (see s 146)\n• month\n• must (see s 146)\n• reviewable decision notice.\nNote 2 Terms used in this regulation have the same meaning that they have in\nthe Gambling and Racing Control Act 1999. For example, the following\nterms are defined in the Gambling and Racing Control Act 1999, dict:\n• casino\n• club licensee\n• commission\n• gaming law.\naccount holder, for a betting account, for schedule 1, division 1.2.5\n(Betting accounts—activity statements)—see schedule 1,\nsection 1.20K (1).\nactivity statement, for a betting account, for schedule 1, division 1.2.5\n(Betting accounts—activity statements)—see schedule 1,\nsection 1.20K (1).\napp advertising, for schedule 1, division 1.4.2 (Advertising\napproved means approved by the commission.\napproved training program means a training program approved\nunder section 9 (Approved training programs).\n\nbetting account, for schedule 1 (Code of practice)—see schedule 1,\nsection 1.1A.\nbonus bet, for schedule 1 , division 1.2.5 (Betting accounts—activity\nstatements)—see schedule 1, section 1.30 (7).\ncall to action, for schedule 1, division 1.4.2 (Advertising\nrequirements—electronic licensees)—see schedule 1, section 1.29D.\ncasino licensee—see the Casino Control Act 2006, dictionary.\nclub refuge declaration, for schedule 1, part 1.5 (Club licensee\nobligations—club refuge declarations)—see the Gaming Machine\nAct 2004, section 166B (1).\ncode of practice means the code of practice in schedule 1.\ndeed of exclusion, for schedule 1 (Code of practice)—see schedule 1,\nsection 1.13.\ndeposit limit, for schedule 1, division 1.2.4 (Betting accounts—\nelectronic race bookmaking, sports bookmaking and totalisator\nlicensees)—see schedule 1, section 1.20B.\ndigital advertising, for schedule 1, division 1.4.2 (Advertising\ndirect marketing—\n(a) for schedule 1 (Code of Practice) generally—see schedule 1,\nsection 1.1A; and\n(b) for schedule 1, division 1.4.2 (Advertising requirements—\nelectronic licensees)—see schedule 1, section 1.29B.\nelectronic race bookmaking licensee, for schedule 1 (Code of\npractice)—see schedule 1, section 1.1A.\nelectronic sports bookmaking licensee, for schedule 1 (Code of\npractice)—see schedule 1, section 1.1A.\n\npage 72 Gambling and Racing Control (Code of Practice)\nelectronic totalisator licensee, for schedule 1 (Code of practice)—\nsee schedule 1, section 1.1A.\nexclusion register—see section 20.\nexempt lottery—see the Lotteries Act 1964, dictionary.\ngambling means gaming or betting under a gaming law.\ngambling advertising, for schedule 1, division 1.4.2 (Advertising\ngambling contact officer, for a gambling facility, means a person\nwhose details are given to the commission under section 11\n(Gambling facility to have gambling contact officer).\ngambling facility, of a licensee, means each place used by the\nlicensee to conduct gambling under the licence.\ngambling problem, for schedule 1 (Code of practice)—see\nschedule 1, section 1.2.\ngaming area means the part of a gaming facility—\n(a) approved under a gaming law for the conduct of gambling; or\n(b) where gambling takes place.\ngaming machine licensee means the holder of a licence under the\nGaming Machine Act 2004.\nlicensee—\n(a) for this regulation generally—see section 5.\n(b) for schedule 1 (Code of practice)—see schedule 1, section 1.1.\nnotice of exclusion—see schedule 1, section 1.14 (2) (a).\nonline betting account, for schedule 1, division 1.2.5 (Betting\naccounts—activity statements)—see schedule 1, section 1.20J.\nprint advertising, for schedule 1, division 1.4.2 (Advertising\n\nradio advertising, for schedule 1, division 1.4.2 (Advertising\nsocial media advertising, for schedule 1, division 1.4.2 (Advertising\nsports bookmaking licensee means the holder of a sports bookmaking\nlicence under the Race and Sports Bookmaking Act 2001.\nstaff member, for a gambling facility, means a member of the staff of\nthe facility.\nstatement period, for an activity statement, for schedule 1,\nschedule 1, section 1.20K (1).\ntagline, for schedule 1, division 1.4.2 (Advertising requirements—\nelectronic licensees)—see schedule 1, section 1.29C.\ntelevision, for schedule 1, division 1.4.2 (Advertising requirements—\nelectronic licensees)—see schedule 1, section 1.29B.\ntelevision or video advertising, for schedule 1, division 1.4.2\n(Advertising requirements—electronic licensees)—see schedule 1,\nsection 1.29B.\ntotalisator licensee means a licensee under the Totalisator Act 2014.\ntrading day, for a licensee of a gambling facility, means a day when\nthe licensee is open for business.\ntransaction, in relation to a betting account, for schedule 1,\nschedule 1, section 1.20J.\ntransaction record, for a betting account, , for schedule 1,\nschedule 1, section 1.20J.\nwebsite advertising, for schedule 1, division 1.4.2 (Advertising\n\npage 74 Gambling and Racing Control (Code of Practice)\nwinnings, from a gaming machine, includes all accumulated credits\non the machine (whether the credits were added by machine play or\nby a person adding credits to the machine).\n\nAbout the endnotes 1\n","sortOrder":17},{"sectionNumber":"1","sectionType":"section","heading":"About the endnotes","content":"1 About the endnotes\nAmending and modifying laws are annotated in the legislation history and the\namendment history. Current modifications are not included in the republished law\nbut are set out in the endnotes.\nNot all editorial amendments made under the Legislation Act 2001, part 11.3 are\nannotated in the amendment history. Full details of any amendments can be\nobtained from the Parliamentary Counsel’s Office.\nUncommenced amending laws are not included in the republished law. The details\nof these laws are underlined in the legislation history. Uncommenced expiries are\nunderlined in the legislation history and amendment history.\nIf all the provisions of the law have been renumbered, a table of renumbered\nprovisions gives details of previous and current numbering.\nThe endnotes also include a table of earlier republications.\n","sortOrder":18},{"sectionNumber":"2","sectionType":"section","heading":"Abbreviation key","content":"2 Abbreviation key\nA = Act NI = Notifiable instrument\nAF = Approved form o = order\nam = amended om = omitted/repealed\namdt = amendment ord = ordinance\nAR = Assembly resolution orig = original\nch = chapter par = paragraph/subparagraph\nCN = Commencement notice pres = present\ndef = definition prev = previous\nDI = Disallowable instrument (prev...) = previously\ndict = dictionary pt = part\ndisallowed = disallowed by the Legislative r = rule/subrule\nAssembly reloc = relocated\ndiv = division renum = renumbered\nexp = expires/expired R[X] = Republication No\nGaz = gazette RI = reissue\nhdg = heading s = section/subsection\nIA = Interpretation Act 1967 sch = schedule\nins = inserted/added sdiv = subdivision\nLA = Legislation Act 2001 SL = Subordinate law\nLR = legislation register sub = substituted\nLRA = Legislation (Republication) Act 1996 underlining = whole or part not commenced\nmod = modified/modification or to be expired\n\npage 76 Gambling and Racing Control (Code of Practice)\nThis regulation was originally the Gambling and Racing Control (Code of Practice)\nRegulations 2002 (No 1). It was renamed under the Legislation Act 2001.\nGambling and Racing Control (Code of Practice) Regulation 2002\nSL2002-28\nnotified LR 16 October 2002\ns 1, s 2 commenced 16 October 2002 (LA s 75 (1))\ns 9, s 11 (3), s 19, sch 1 s 1.4, sch 1 s 1.17, sch 1 s 1.25, sch 1 s 1.26\ncommenced 1 May 2003 (s 2 (1))\nremainder commenced 1 December 2002 (s 2 (2))\nas amended by\nRegulations 2004 (No 1) SL2004-31\nnotified LR 2 August 2004\ns 1, s 2 commenced 2 August 2004 (LA s 75 (1))\nremainder commenced 1 October 2004 (s 2 and CN2004-15)\nCasino Control Act 2006 A2006-2 sch 1 pt 1.2\nnotified LR 22 February 2006\ns 1, s 2 commenced 22 February 2006 (LA s 75 (1))\nsch 1 pt 1.2 commenced 1 May 2006 (s 2 and CN2006-6)\nStatute Law Amendment Act 2007 (No 2) A2007-16 sch 3 pt 3.17\nnotified LR 20 June 2007\ns 1, s 2 taken to have commenced 12 April 2007 (LA s 75 (2))\nsch 3 pt 3.17 commenced 11 July 2007 (s 2 (1))\nACT Civil and Administrative Tribunal Legislation Amendment\nAct 2008 (No 2) A2008-37 sch 1 pt 1.46\nnotified LR 4 September 2008\ns 1, s 2 commenced 4 September 2008 (LA s 75 (1))\nsch 1 pt 1.46 commenced 2 February 2009 (s 2 (1) and see ACT Civil\nand Administrative Tribunal Act 2008 A2008-35, s 2 (1) and CN2009-2)\nTotalisator Act 2014 A2014-4 sch 2 pt 2.2\nnotified LR 26 March 2014\ns 1, s 2 commenced 26 March 2014 (LA s 75 (1))\nsch 2 pt 2.2 commenced 27 March 2014 (s 2)\n\nLegislation history 3\nRegulation 2014 (No 1) SL2014-17\nnotified LR 28 July 2014\ns 1, s 2 commenced 28 July 2014 (LA s 75 (1))\nremainder commenced 1 August 2014 (s 2 and CN2014-11)\nGaming Legislation Amendment Regulation 2015 (No 1)\nSL2015-27 pt 2\nnotified LR 24 August 2015\ns 1, s 2 commenced 24 August 2015 (LA s 75 (1))\npt 2 commenced 31 August 2015 (s 2 and see Gaming Machine\n(Reform) Amendment Act 2015 A2015-21, s 2 and CN2015-18)\nLotteries (Approvals) Amendment Act 2015 A2015-41 sch 1\nnotified LR 4 November 2015\ns 1, s 2 commenced 4 November 2015 (LA s 75 (1))\nsch 1 commenced 5 November 2015 (s 2)\nRegulation 2019 (No 1) SL2019-10\nnotified LR 24 May 2019\ns 1, s 2 commenced 24 May 2019 (LA s 75 (1))\nremainder commenced 26 May 2019 (s 2)\nRegulation 2022 (No 1) SL2022-17\nnotified LR 11 November 2022\ns 1, s 2 commenced 11 November 2022 (LA s 75 (1))\nremainder commenced 14 November 2022 (s 2)\nRegulation 2023 (No 1) SL2023-8\nnotified LR 30 May 2023\ns 1, s 2 commenced 30 May 2023 (LA s 75 (1))\nremainder commenced 31 May 2023 (s 2)\nGaming Machine (Club Refuge) Amendment Act 2023 A2023-28 sch 1\nnotified LR 7 July 2023\ns 1, s 2 commenced 7 July 2023 (LA s 75 (1))\nsch 1 commenced 7 January 2024 (s 2 and LA s 79)\n\npage 78 Gambling and Racing Control (Code of Practice)\nStatute Law Amendment Act 2025 A2025-29 sch 4 pt 4.81\nnotified LR 6 November 2025\ns 1, s 2 commenced 6 November 2025 (LA s 75 (1))\nsch 4 pt 4.81 commenced 16 December 2025 (s 2 (6))\n\nName of regulation\ns 1 am R1 LA; R4 LA\nCommencement\ns 2 om LA s 89 (4)\ns 3 am SL2004-31 s 4; A2007-16 amdt 3.66\nMeaning of licensee\ns 5 am SL2004-31 ss 5-7; A2014-4 amdt 2.3; A2015-41 amdt 1.1,\namdt 1.2\nOffences under pt 2\ns 7 am A2014-4 amdt 2.4; pars renum R8 LA; SL2014-17 s 4, s 5\nLicensees obligations generally\ns 8 am SL2004-31 s 8; ss renum R3 LA (see SL2004-31 s 8);\nSL2014-17 s 39\nApproved training programs\ns 9 sub SL2014-17 s 6\nRecording problem gambling incidents\ns 10 am SL2014-17 s 7, s 39; ss renum R9 LA\nGambling facility to have gambling contact officer\ns 11 am SL2004-31 s 10, s 11; ss renum R3 LA (see SL2004-31\ns 12); SL2014-17 s 39\nDealing with people with gambling problem\ns 12 am SL2014-17 s 39\nApplication of div 2.4\ns 13 am A2006-2 amdt 1.5\nDeeds of exclusion\ns 14 am SL2004-31 s 13\nExclusion of people at risk or excluded under deed\ns 15 am SL2014-17 s 39\nCommission’s review of exclusion decision\ns 16 am A2008-37 amdt 1.207; A2025-29 amdt 4.81\nReview by ACAT of commission’s decision under s 16\ns 17 sub A2008-37 amdt 1.208\n\npage 80 Gambling and Racing Control (Code of Practice)\nCompliance with decision to revoke or amend\ns 18 am SL2014-17 s 39\nExclusion procedures\ns 19 am SL2014-17 s 39\nExclusion register\ns 20 sub SL2014-17 s 8\nExclusion register—offences\ns 20A ins SL2014-17 s 8\nDirections about information, clocks and lighting\ns 24 am SL2014-17 s 39\nDirections about advertising, promotions and inducements\ns 25 am SL2014-17 s 39\nCode of practice\nsch 1 ss renum R4 LA\nDefinitions—code of practice\ns 1.1A ins SL2022-17 s 4\ndef betting account ins SL2022-17 s 4\ndef direct marketing ins SL2022-17 s 4\nam SL2023-8 s 4\ndef electronic race bookmaking licensee ins SL2022-17 s 4\ndef electronic sports bookmaking licensee ins SL2023-8\ns 5\ndef electronic totalisator licensee ins SL2023-8 s 5\nMeaning of licensee\nsch 1 s 1.1 am SL2004-31 ss 14-16; A2006-2 amdt 1.6; A2014-4\namdt 2.5; A2015-41 amdt 1.3, amdt 1.4\nMeaning of gambling problem\nsch 1 s 1.2 am SL2014-17 s 9\nStaff care and training\nsch 1 s 1.4 am SL2004-31 ss 17-21; A2014-4 amdt 2.6; SL2014-17 s 10;\nSL2022-17 ss 5-7\nTraining for responsible service of interactive wagering and betting services\nsch 1 s 1.5A ins SL2023-8 s 6\nIndependent audit of required training and refresher training\nsch 1 s 1.5B ins SL2023-8 s 6\nProblem gambling incident register\nsch 1 s 1.6 sub SL2014-17 s 11\n\nRecording problem gambling incidents\nsch 1 s 1.6A ins SL2014-17 s 11\nGambling contact officers\nsch 1 s 1.9 sub SL2004-31 s 22\nam SL2014-17 s 12\nGambling contact officers functions\nsch 1 s 1.10 am SL2014-17 s 13; pars renum R9 LA\nDealing with people with gambling problem\nsch 1 s 1.11 am SL2014-17 s 14\nApplication of div 1.2.3\nsch 1 s 1.12 am A2006-2 amdt 1.7\nDeeds of exclusion\nsch 1 s 1.13 sub SL2004-31 s 23; SL2014-17 s 15\nDeeds of exclusion—revocation\nsch 1 s 1.13A ins SL2014-17 s 15\nExclusion of people at risk or excluded under deed\nsch 1 s 1.14 am SL2014-17 s 16, s 17; A2025-29 amdt 4.81\nMatters to which licensee to have regard when deciding whether to exclude\nsch 1 s 1.15 am SL2004-31 s 24\nCommission’s review of exclusion decisions\nsch 1 s 1.16 am A2008-37 amdt 1.209\nExclusion procedures\nsch 1 s 1.17 am SL2014-17 s 18; ss renum R9 LA\nLicensee must keep deeds and notices of exclusion\nsch 1 s 1.18 sub SL2014-17 s 19\nAccounts of excluded people\nsch 1 s 1.19 sub A2006-2 amdt 1.8\nPromotional material not to be given to certain excluded people\nsch 1 s 1.20 sub SL2004-31 s 25\nam A2006-2 amdt 1.9\nsch 1 div 1.2.4 hdg ins SL2019-10 s 4\nsub SL2022-17 s 8\n\npage 82 Gambling and Racing Control (Code of Practice)\nApplication—div 1.2.4\nsch 1 s 1.20A ins SL2019-10 s 4\nMeaning of deposit limit—div 1.2.4\nsch 1 s 1.20B ins SL2019-10 s 4\ndef betting account ins SL2019-10 s 4\nom SL2022-17 s 9\ndef deposit limit ins SL2019-10 s 4\nInformation about deposit limits\nsch 1 s 1.20C ins SL2019-10 s 4\nNo deposits over deposit limit\nsch 1 s 1.20D ins SL2019-10 s 4\nSetting and changing deposit limits\nsch 1 s 1.20E ins SL2019-10 s 4\nClosing betting accounts\nsch 1 s 1.20F ins SL2019-10 s 4\nGuidelines about betting accounts\nsch 1 s 1.20G ins SL2019-10 s 4\nDirections about betting accounts\nsch 1 s 1.20H ins SL2019-10 s 4\nBetting accounts—activity statements\nsch 1 div 1.2.5 hdg ins SL2022-17 s 10\nApplication—div 1.2.5\nsch 1 s 1.20I ins SL2022-17 s 10\nDefinitions—div 1.2.5\nsch 1 s 1.20J ins SL2022-17 s 10\ndef account holder ins SL2022-17 s 10\ndef activity statement ins SL2022-17 s 10\ndef bonus bet ins SL2022-17 s 10\ndef online betting account ins SL2022-17 s 10\ndef statement period ins SL2022-17 s 10\ndef transaction ins SL2022-17 s 10\ndef transaction record ins SL2022-17 s 10\nActivity statements for betting accounts\nsch 1 s 1.20K ins SL2022-17 s 10\n\nRequests for activity statements\nsch 1 s 1.20L ins SL2022-17 s 10\nContents of activity statements\nsch 1 s 1.20M ins SL2022-17 s 10\nForm of activity statements\nsch 1 s 1.20N ins SL2022-17 s 10\nAccess to activity statements and transaction records for online betting\naccounts\nsch 1 s 1.20O ins SL2022-17 s 10\nRequests for transaction records for accounts other than online betting\naccounts\nsch 1 s 1.20P ins SL2022-17 s 10\nAccess to electronic activity statements\nsch 1 s 1.20Q ins SL2022-17 s 10\nCash payment limits for casino licensees\nsch 1 s 1.22 sub SL2004-31 s 26\nam A2006-2 amdt 1.10; SL2014-17 ss 20-22\nOther cash payment limits\nsch 1 s 1.23 sub SL2004-31 s 27\nam A2014-4 amdt 2.7; SL2014-17 ss 23-25; ss renum R9 LA\nNo winnings for excluded or underage patrons\nsch 1 s 1.23AA ins SL2014-17 s 26\nNon-cash payment of winnings\nsch 1 s 1.23A ins SL2004-31 s 28\nAvailability of information\nsch 1 s 1.25 am SL2014-17 s 27, s 28\nAlcohol service prohibited while gambling\nsch 1 s 1.27A ins SL2014-17 s 29\nOperating times of gaming machines\nsch 1 s 1.27B ins SL2015-27 s 4\nAdvertising requirements—general\ndiv 1.4.1 hdg ins SL2023-8 s 7\nAdvertising\nsch 1 s 1.28 am SL2004-31 s 29, s 30\nAdvertising requirements\nsch 1 s 1.29 am SL2023-8 s 8\n\npage 84 Gambling and Racing Control (Code of Practice)\nAdvertising requirements—electronic licensees\ndiv 1.4.2 hdg ins SL2023-8 s 9\nApplication—div 1.4.2\nsch 1 s 1.29A ins SL2023-8 s 9\nDefinitions—div 1.4.2\nsch 1 s 1.29B ins SL2023-8 s 9\ndef app advertising ins SL2023-8 s 9\ndef call to action ins SL2023-8 s 9\ndef digital advertising ins SL2023-8 s 9\ndef direct marketing ins SL2023-8 s 9\ndef gambling advertising ins SL2023-8 s 9\ndef print advertising ins SL2023-8 s 9\ndef social media advertising ins SL2023-8 s 9\ndef tagline ins SL2023-8 s 9\ndef television ins SL2023-8 s 9\ndef television or video advertising ins SL2023-8 s 9\ndef website advertising ins SL2023-8 s 9\nMeaning of tagline—div 1.4.2\nsch 1 s 1.29C ins SL2023-8 s 9\nMeaning of call to action—div 1.4.2\nsch 1 s 1.29D ins SL2023-8 s 9\nStatements to be included in gambling advertising\nsch 1 s 1.29E ins SL2023-8 s 9\nAdditional requirements about taglines and calls to action\nsch 1 s 1.29F ins SL2023-8 s 9\nElectronic licensee must keep gambling advertising records\nsch 1 s 1.29G ins SL2023-8 s 9\nPromotions and inducements\ndiv 1.4.3 hdg ins SL2023-8 s 10\nPromotions and inducements\nsch 1 s 1.30 am SL2004-31 ss 31-34; A2006-2 amdt 1.11; SL2014-17\nss 30-33; pars and ss renum R9 LA, SL2019-10 s 5, s 6;\nss renum R12 LA; SL2022-17 s 11, s 12\nGaming machine promotions—alternative ways to participate\nsch 1 s 1.30A ins SL2014-17 s 34\nPersonally addressed promotional material—gaming machine and casino\nsch 1 s 1.30B hdg sub SL2019-10 s 7\nsch 1 s 1.30B ins SL2014-17 s 34\nam SL2019-10 s 8\n\nDirect marketing\ndiv 1.4.4 hdg ins SL2023-8 s 11\nDirect marketing—electronic race bookmaking, sports bookmaking and\nsch 1 s 1.30C hdg sub SL2022-17 s 13\nsch 1 s 1.30C ins SL2019-10 s 9\nam SL2022-17 s 14, s 15\nGuidelines for direct marketing by electronic race bookmaking, sports\nbookmaking and totalisator licensees\nsch 1 s 1.30D hdg sub SL2022-17 s 16\nsch 1 s 1.30D ins SL2019-10 s 9\nam SL2022-17 s 17, s 18; A2025-29 amdt 4.81\nMiscellaneous\ndiv 1.4.5 hdg ins SL2023-8 s 12\nDirections about advertising, promotions and inducements\nsch 1 s 1.31 am SL2014-17 s 35, SL2019-10 s 10\nClub licensee obligations—club refuge declarations\nsch 1 pt 1.5 hdg ins A2023-28 amdt 1.1\nApplication—pt 1.5\nsch 1 s 1.32 ins A2023-28 amdt 1.1\nMeaning of club refuge declaration—pt 1.5\nsch 1 s 1.33 ins A2023-28 amdt 1.1\nClub refuge declaration—refuge area\nsch 1 s 1.34 ins A2023-28 amdt 1.1\nClub refuge declaration—information about emergencies and refuges\nsch 1 s 1.35 ins A2023-28 amdt 1.1\nClub refuge declaration—gambling contact officers\nsch 1 s 1.36 ins A2023-28 amdt 1.1\nClub refuge declaration—direct marketing\nsch 1 s 1.37 ins A2023-28 amdt 1.1\nTransitional—Gambling and Racing Control (Code of Practice) Amendment\nRegulation 2019 (No 1)\nsch 1 pt 1.10 hdg ins SL2019-10 s 11\nExisting account holders—deposit limits\nsch 1 s 1.100 ins SL2019-10 s 11\n\npage 86 Gambling and Racing Control (Code of Practice)\nExpiry—pt 1.10\nsch 1 s 1.101 ins SL2019-10 s 11\ndict am SL2004-31 s 35; A2008-37 amdt 1.210; amdt 1.211;\nSL2022-17 s 19; A2023-28 amdt 1.2, amdt 1.3\ndef account holder ins SL2022-17 s 20\ndef activity statement ins SL2022-17 s 20\ndef app advertising ins SL2023-8 s 13\ndef approved training program am SL2014-17 s 36\ndef betting account ins SL2022-17 s 20\ndef bonus bet ins SL2022-17 s 20\ndef call to action ins SL2023-8 s 13\ndef casino licensee sub A2006-2 amdt 1.12\ndef club refuge declaration ins A2023-28 amdt 1.4\ndef deed om SL2014-17 s 37\ndef deed of exclusion ins SL2014-17 s 38\nsub SL2022-17 s 21\ndef deposit limit ins SL2022-17 s 22\ndef digital advertising ins SL2023-8 s 13\ndef direct marketing ins SL2022-17 s 22\nsub SL2023-8 s 14\ndef electronic race bookmaking licensee ins SL2022-17\ns 22\ndef electronic sports bookmaking licensee ins SL2023-8\ns 15\ndef electronic totalisator licensee ins SL2023-8 s 15\ndef exclusion register ins SL2014-17 s 38\nsub SL2022-17 s 23\ndef exempt lottery ins SL2004-31 s 36\nsub A2007-16 amdt 3.67\ndef gambling advertising ins SL2023-8 s 15\ndef gambling problem sub SL2022-17 s 23\ndef licensee sub SL2022-17 s 23\ndef notice of exclusion ins SL2014-17 s 38\nsub SL2022-17 s 23\ndef online betting account ins SL2022-17 s 24\ndef print advertising ins SL2023-8 s 15\ndef private lottery om SL2004-31 s 37\ndef radio advertising ins SL2023-8 s 15\ndef social media advertising ins SL2023-8 s 15\ndef sports bookmaking licensee ins SL2014-17 s 38\ndef statement period ins SL2022-17 s 24\ndef tagline ins SL2023-8 s 15\ndef television ins SL2023-8 s 15\ndef television or video advertising ins SL2023-8 s 15\n\ndef totalisator licensee ins SL2014-17 s 38\ndef trading day ins SL2014-17 s 38\ndef transaction ins SL2022-17 s 24\ndef transaction record ins SL2022-17 s 24\ndef website advertising ins SL2023-8 s 15\ndef winnings ins SL2014-17 s 38\n\n","sortOrder":19},{"sectionNumber":"5","sectionType":"section","heading":"Earlier republications","content":"5 Earlier republications\npage 88 Gambling and Racing Control (Code of Practice)\n5 Earlier republications\nSome earlier republications were not numbered. The number in column 1 refers to\nthe publication order.\nSince 12 September 2001 every authorised republication has been published in\nelectronic pdf format on the ACT legislation register. A selection of authorised\nrepublications have also been published in printed format. These republications are\nmarked with an asterisk (*) in column 1. Electronic and printed versions of an\nauthorised republication are identical.\nRepublication No Amendments to Republication date\n1 not amended 1 December 2002\n2 not amended 1 May 2003\n3 SL2004-31 1 October 2004\n4 SL2004-31 4 November 2004\n5 A2006-2 1 May 2006\n6 A2007-16 11 July 2007\n7 A2008-37 2 February 2009\n8 A2014-4 27 March 2014\n9 SL2014-17 1 August 2014\n10 SL2015-27 31 August 2015\n11 A2015-41 5 November 2015\n12 SL2019-10 26 May 2019\n13 SL2019-10 27 May 2021\n14 SL2022-17 14 November 2022\n15 SL2023-8 31 May 2023\n16 A2023-28 7 January 2024\n\nExpired transitional or validating provisions 6\n6 Expired transitional or validating provisions\nThis Act may be affected by transitional or validating provisions that have expired.\nThe expiry does not affect any continuing operation of the provisions (see\nLegislation Act 2001, s 88 (1)).\nExpired provisions are removed from the republished law when the expiry takes\neffect and are listed in the amendment history using the abbreviation ‘exp’ followed\nby the date of the expiry.\nTo find the expired provisions see the version of this Act before the expiry took\neffect. The ACT legislation register has point-in-time versions of this Act.","sortOrder":20}],"analysis":{"flash_summary":{"complexity_score":8,"scope_assessment":{"changed":true,"description":"The regulation has materially expanded since its original 2002 form. Substantial scope growth occurred through staged amendments: (a) an exclusion register and stronger exclusion procedures were introduced (SL2014‑17; sch 1 ss 1.13–1.18; s 20); (b) online and electronic operators were explicitly regulated with betting‑account controls and deposit‑limit procedures (SL2019‑10 introduced div 1.2.4; sch 1 ss 1.20A–1.20H); (c) account activity‑statement and transaction‑record regimes were added for online accounts (SL2022‑17 inserted sch 1 div 1.2.5, ss 1.20K–1.20Q); (d) detailed advertising and digital‑advertising controls (taglines, calls to action, and record retention) were added for electronic media (SL2023‑8, sch 1 div 1.4.2, ss 1.29A–1.29G); (e) specific training and independent audit requirements for interactive wagering staff were added (SL2023‑8, sch 1 ss 1.5A–1.5B); and (f) club refuge obligations were inserted (A2023‑28, sch 1 pt 1.5). These additions extend the instrument away from primarily in‑venue conduct rules to cover online product design, account management, marketing practices and regulatory audit of training—broadening regulatory reach and increasing compliance responsibilities for electronic operators."},"complexity_factors":["Extensive Schedule 1 with multiple Parts and Divisions (training, problem gambling, exclusions, betting accounts, activity statements, environment, advertising, club refuge) spanning many pages.","Over 40 defined terms in the Dictionary and schedule 1 (significant interpretation load).","Numerous cross‑references to other Acts (Interactive Gambling Act 1998; Race and Sports Bookmaking Act 2001; Totalisator Act 2014; Lotteries Act 1964; Casino Control Act 2006).","Multiple licensee categories with carve‑outs and conditional obligations (see s 5 and sch 1 s 1.1).","Several delegated powers and external instruments: notifiable instruments, Ministerial guidelines, Commission directions and approvals (e.g. ss 9, sch 1 s 1.20G).","Layered compliance requirements for online vs offline activity (distinct divisions for electronic licensees and activity‑statement regimes—sch 1 divs 1.2.4 and 1.2.5).","Nested procedural rules and timing conditions (e.g. immediate vs 7‑day effects, annual refresher training, 3‑day or 14‑day time limits for records/requests).","Many strict‑liability offence provisions with a 'reasonable excuse' defence — creates conditional enforcement complexity (see multiple offence provisions and s 26).","Detailed medium‑specific advertising rules (taglines/calls to action depend on app/digital/social/TV/radio/print and size/length of ad).","Exclusion register governance and access controls plus offence provisions for misuse (ss 20, 20A)."],"plain_english_summary":"**What this regulation does (mechanically)\n\n- The regulation sets out a mandatory \"code of practice\" (Schedule 1) that applies to people and businesses licensed to provide gambling in the ACT (see s 6 and s 5; schedule 1 s 1.1).  It operates by imposing operational duties, record‑keeping obligations, and offence provisions (many carrying a maximum penalty of 10 penalty units) for non‑compliance.\n\n- The Code covers six broad operational areas: staff training and conduct; problem‑gambling detection and response; exclusion of vulnerable or self‑excluded people; financial controls and the gambling environment; controls on advertising, promotions and inducements; and some club refuge requirements (schedule 1: Parts 1.2–1.5). Key powers to give directions or make guidelines are given to the Commission or the Minister in several places (e.g. sch 1 s 1.20G; sch 1 ss 1.17, 1.27, 1.31).\n\n**Who this affects\n\n- Licensees defined by the regulation include: gaming‑machine venues, casinos, providers licensed under the Interactive Gambling Act 1998, race and sports bookmakers (including electronic operators), totalisators and authorised lottery operators (see s 5 and schedule 1 s 1.1). Some small categories are carved out (raffles, certain sweepstakes and exempt lotteries—see s 5(1)(f)).\n\n**Main operational requirements (selected, with source pointers)\n\n- Staff training and conduct: Staff and supervisors directly involved in gambling must complete approved training regularly; some interactive/online wagering staff have specific national units or micro‑credentials mandated and annual refresher requirements; where licensees provide their own training an independent audit regime applies (sch 1 ss 1.4, 1.5A, 1.5B).\n\n- Problem gambling: licensees must record problem‑gambling incidents and make records available to the Commission on request; venues must appoint at least one gambling contact officer (GCO) with annual training (sch 1 ss 1.6A, 1.9–1.11; s 10–11).\n\n- Exclusion/self‑exclusion: persons can sign deeds of exclusion (self‑exclusion) and licensees must exclude people where there are reasonable grounds of serious risk; the Commission maintains an exclusion register and licensees must check it and act on notices (sch 1 ss 1.13–1.14; s 20–20A).\n\n- Betting account controls (applies to electronic race bookmaking, sports bookmaking and totalisators): before opening accounts licensees must inform customers about deposit limits and obtain a choice; account holders can set deposit limits (with immediate decreases, 7‑day delay for increases); account closure must be simple and direct marketing must stop on closure requests; licensees must provide monthly activity statements and make historical records accessible (sch 1 divs 1.2.4–1.2.5: ss 1.20C–1.20Q).\n\n- Financial controls and environment: caps on cash payout amounts (table at sch 1 s 1.23 and s 1.22 for casinos), cash facilities not to be in gaming areas (casinos), limits on cashing cheques, requirement to display time and information and lighting standards, prohibition on serving alcohol to patrons while gambling on gaming machines, and set operating hours for gaming machines (sch 1 ss 1.21–1.27B).\n\n- Advertising and promotions: advertising must not be false, target under‑18s or encourage criminality; electronic advertising must include prescribed \"taglines\" and \"calls to action\" depending on medium (apps, social media, TV, radio, websites) and licensees must keep records of ads; promotions are restricted (no promotions that require/encourage minimum gambling time or stake, restrictions on free alcohol as inducement, restrictions on inducements to open accounts) (sch 1 ss 1.28–1.31, 1.29C–1.29G, 1.30).\n\n- Club refuge obligations: where a club refuge declaration is in force, the club must provide a non‑gaming refuge area and have a GCO present (sch 1 pt 1.5).\n\n**Why it matters (stated purpose and practical consequences)\n\n- The regulation's stated or implied purpose is to reduce gambling‑related harm by: increasing staff capability to recognise and respond to problem gambling (training, GCOs), limiting customer losses and facilitating self‑control (deposit limits, activity statements, account closure), preventing excluded or underage people from gambling (deeds, exclusion register, no payment of winnings), and reducing inducements and advertising that may stimulate harmful play (taglines, limits on promotions) (see sch 1 ss 1.2, 1.3, 1.20–1.20Q, 1.29–1.30).\n\n- Costs, incentives and trade‑offs (mechanisms, not judgements):\n  - Compliance cost to licensees: record keeping (problem incidents, advertising archives), new account‑statement generation, IT changes to enforce deposit limits and delay increases, independent audits of training where licensee‑provided material is used (sch 1 ss 1.6A, 1.20D–1.20F, 1.5B).\n  - Operational choices and customer friction: 7‑day delay on deposit increases and immediate freeze on deposits on closure requests alter customer experience and may reduce rapid escalation of losses (sch 1 s 1.20E–1.20F).\n  - Marketing and product design constraints: mandated taglines/calls to action and prohibitions on certain inducements constrain how operators advertise and promote products and may require creative or costly compliance for multi‑channel campaigns (sch 1 ss 1.29E–1.29F, 1.30).\n  - Enforcement discretion and administrative burden: the Commission has powers to issue directions, make notifiable instruments (guidelines), and approve training; many duties are implemented by delegated instruments or Commission directions, which concentrates decision rights in the regulator and creates on‑going compliance obligations (sch 1 ss 1.17, 1.20G; s 9).\n  - Effects on competition and delivery models: adding specific duties for electronic operators (account statements, deposit limits, direct‑marketing consent) raises the bar for online entrants and incumbent electronic licensees (sch 1 divs 1.2.4–1.2.5, 1.30C). Operators that can absorb compliance costs may gain relative advantage; smaller or occasional operators (some lotteries, raffles) are explicitly excluded.\n  - Substitution risk: where limits or bans apply in one channel (e.g. in‑venue promotions, hours, alcohol service), customers may shift to other channels (online) unless similar rules apply there; the regulation has been extended to electronic licensees but differences remain (compare sch 1 ss 1.27A–1.27B with divs 1.2.4 and 1.4.2).\n\n**Who pays, who decides, what changes in behaviour**\n\n- Who pays: the licensees (operators) bear the direct costs of training, record‑keeping systems, account and activity statement software, independent audits (where applicable), and changes to advertising/marketing campaigns. Indirectly, patrons may face altered service (e.g. slower increases to deposit limits, restrictions on promotions).\n\n- Who decides: the Commission and the Minister have delegated rule‑making and direction powers (e.g. approval/revocation of training programs, guidelines about deposit limits, directions about procedures, advertising and information) and enforce compliance; licensees make operational choices within the code (e.g. setting processes, appointing GCOs) but must follow Commission directions (s 9; sch 1 ss 1.17, 1.20G, 1.31).\n\n- Behavioural effects expected by the instrument: increased identification and recording of problem gambling, more customer control over betting via deposit limits and account closure, reduced direct inducements and certain forms of advertising, and greater procedural formalisation for excluding vulnerable people.\n\n**Implementation risks and administrative notes**\n\n- Many obligations rely on delegated instruments (guidelines, notifiable instruments) and Commission directions (sch 1 s 1.20G; s 9). That creates implementation risk in the timing and content of those instruments and ongoing administrative compliance.\n\n- The regulation mixes venue rules with electronic/operator rules and contains carve‑outs and different obligations depending on licensee type (see s 13 and sch 1 s 1.12). Operators must parse multiple conditional rules and cross‑referenced Acts (Interactive Gambling Act 1998; Race and Sports Bookmaking Act 2001; Totalisator Act 2014; Lotteries Act 1964; Casino Control Act 2006).\n\n(Sections cited above are representative: see s 5, s 6, s 9, s 10–12 and schedule 1 Parts 1.2–1.5, especially sch 1 ss 1.3–1.31.)"},"issue_detection":{"absurdities":[],"contradictions":[]},"flash_summary_failed":{"failed":true,"reason":"A positive credit balance is required for all requests, including BYOK, so fallback providers remain available. Add credits at https://vercel.com/d?to=%2F%5Bteam%5D%2F%7E%2Fai%3Fmodal%3Dtop-up to continue.","source":"analysis-cron"},"kimi_summary":{"_metrics":{"provider":"moonshot","completionTokens":2238},"content_quality":"ok","complexity_score":6,"scope_assessment":{"changed":true,"description":"The legislation has expanded significantly beyond its original 2002 scope. Initially focused on physical gambling venues (casinos, gaming machine clubs, on-course bookmakers), it has grown to extensively regulate online and electronic wagering through amendments in 2019, 2022, and 2023. This includes new divisions on betting accounts, deposit limits, activity statements, and specific advertising rules for digital platforms. Additionally, the 2023 amendments introduced Part 1.5 regarding 'club refuge declarations,' adding emergency management responsibilities to gambling venues during bushfires or other disasters."},"complexity_factors":["Dual-layer structure: The regulation creates offences in Part 2 but places most substantive obligations in Schedule 1 (the Code of Practice), requiring cross-reading between the two.","Licensee-specific rules: Different obligations apply to different categories (casinos, gaming machine licensees, electronic bookmakers, totalisator operators), creating conditional logic throughout.","Numerous defined terms: Over 40 defined terms in the Dictionary and Schedule 1, including technical distinctions like 'electronic race bookmaking licensee' vs 'sports bookmaking licensee'.","Cross-references to multiple Acts: Refers to the Gambling and Racing Control Act 1999, Casino Control Act 2006, Interactive Gambling Act 1998, Race and Sports Bookmaking Act 2001, Totalisator Act 2014, and Lotteries Act 1964.","Prescriptive advertising requirements: Division 1.4.2 contains detailed tables (Tables 1.29C, 1.29D, 1.29E) mandating specific word-for-word taglines and calls to action for different media types (TV, radio, social media, apps) with varying character limits and display rules.","Nested divisions: Complex hierarchy with Parts, Divisions, and Subdivisions in both the main regulation and Schedule 1 (e.g., Schedule 1, Part 1.2, Division 1.2.4).","Temporal and monetary thresholds: Specific timeframes (e.g., 3 consecutive trading days, 7-day cooling-off for deposit limit increases) and monetary caps (e.g., $25,000 casino cash limit, $1,500 gaming machine limit) create dense conditional compliance requirements.","Recent expansion for online gambling: Addition of Divisions 1.2.4 and 1.2.5 (2019-2022) introduced complex account-based wagering controls including audit requirements for training and detailed activity statement formats."],"plain_english_summary":"This ACT regulation sets mandatory rules for gambling operators, staff and patrons to ensure gambling is conducted responsibly and vulnerable people are protected. It requires staff training, measures to identify and assist problem gamblers, controls on online accounts and marketing, financial safeguards in venues, and limits on advertising and promotions.\n\nIt matters because it standardises operator duties across casinos, clubs, bookmakers and lotteries, strengthens consumer protections, and creates mechanisms (like exclusion and refuge arrangements) to reduce gambling harm."}},"importantCases":[],"_links":{"self":"/api/acts/gambling-and-racing-control-code-of-practice-regulation-2002","history":"/api/acts/gambling-and-racing-control-code-of-practice-regulation-2002/history","analysis":"/api/acts/gambling-and-racing-control-code-of-practice-regulation-2002/analysis","conflicts":"/api/acts/gambling-and-racing-control-code-of-practice-regulation-2002/conflicts","importantCases":"/api/acts/gambling-and-racing-control-code-of-practice-regulation-2002/important-cases","documents":"/api/acts/gambling-and-racing-control-code-of-practice-regulation-2002/documents"}}