{"id":"F2019L00530","name":"Competition and Consumer (Industry Code—Electricity Retail) Regulations 2019","slug":"competition-and-consumer-industry-code-electricity-retail-regulations-2019","collection":"legislative_instrument","jurisdiction":"commonwealth","status":"in_force","isInForce":true,"actNumber":null,"makingDate":null,"administeringDepartment":null,"currentVersion":{"id":99128,"registerId":"commonwealth-F2019L00530-current","compilationNumber":null,"startDate":"2026-04-02","status":"InForce","reasons":null,"registeredAt":null},"sections":[{"sectionNumber":"Part 1","sectionType":"part","heading":"Preliminary","content":"## Part 1—Preliminary\n\n### Division 1—Preliminary\n\n#### 1 Name\n\n  This instrument is the Competition and Consumer (Industry Code—Electricity Retail) Regulations 2019.\n\n#### 3 Authority\n\n  This instrument is made under the Competition and Consumer Act 2010.\n\n#### 4 Simplified outline of this instrument\n\nPart 2 prescribes a mandatory industry code for supplying electricity to small customers (i.e. most residential customers and small business customers: see section 6).\n\nUnder the code:\n\n(a) standing offer prices must be set such that, were a small customer to be supplied in a financial year at those prices with the amount of electricity determined by the AER for the financial year under Part 3 (the model annual usage), the total amount the customer would have to pay for the supply would not exceed the price determined by the AER under that Part (the reference price) (see section 10); and\n\n(b) small customers must be told how prices for supplying electricity compare with the reference price (see section 12); and\n\n(c) an advertisement for supplying electricity to small customers must not have a discount as its most conspicuous price‑related matter, and must state any conditions on discounts clearly (see section 14).\n\nUnder Part 3, the AER determines a model annual usage and reference price in relation to each distribution region and each type of small customer.\n\nThis instrument does not apply in relation to supplying electricity in:\n\n(a) small distribution regions; or\n\n(b) distribution regions where standing offer prices are set under a State or Territory law.\n\n(See section 8).\n\n### Division 2—Definitions etc.\n\n#### 5 Definitions\n\n> Note: A number of expressions used in this instrument are defined in the Act, including the following:\n\n    (a) AER;\n    (b) contract;\n    (c) corporation;\n    (ca) personal information;\n    (d) supply.\n  In this instrument:\n\n> Act means the Competition and Consumer Act 2010.\n\n> communicate prices for supplying electricity: see subsection 12(2A).\n\n> comply with the price cap has the meaning given by subsection 10(3).\n\n> conditional discount:\n\n    (a) subject to paragraph (b), includes a conditional rebate or conditional credit; and\n    (b) does not include a discount, rebate or credit if all of the conditions on it relate to the circumstances in which a small customer enters into a contract with an electricity retailer for supplying electricity to the small customer.\n\n> conditional price has the meaning given by subsection 12(4).\n\n> consumer has the meaning given by subsection 51ACA(1) of the Act.\n\n> controlled load tariff means a tariff for supplying electricity for use only in specific appliances.\n\n> demand tariff: a tariff for supplying electricity is a demand tariff if working out the amount a consumer is charged for the supply of electricity during a period at prices that include that tariff requires identifying, from among particular sub‑periods of the period, the sub‑period during which the consumer’s demand for the supply of electricity is the highest.\n\n> distribution region means the region in which a particular electricity distribution network operates.\n\n> electricity retailer means a corporation authorised by or under a law of the Commonwealth or of a State or Territory to sell electricity.\n\n> flexible tariff means a tariff (other than a demand tariff), for supplying electricity, that varies (wholly or partly) according to the time of day when the electricity is supplied.\n\n> industry code has the meaning given by subsection 51ACA(1) of the Act.\n\n> lowest possible price has the meaning given by subsection 12(4).\n\n> model annual usage for a financial year, in relation to supplying electricity in a distribution region to a small customer of a particular type, means the matters determined under paragraph 16(1)(a) for the year in relation to the supply.\n\n> MWh means megawatt hour.\n\n> price:\n\n    (a) subject to paragraph (b), includes a charge of any description, including a recurring fee (for example, an annual membership fee); and\n    (b) does not include any of the following:\n    (i) a one‑off fee (for example, a connection or reconnection fee or an account establishment fee);\n    (ii) a fee for making, or failing to make, a payment in particular circumstances (for example, a credit card transaction fee, a late payment fee or a direct debit dishonour fee);\n    (iii) a fee for a service provided on request on an ad‑hoc basis (for example, a fee for a meter read requested by a consumer).\n\n> proportional conditional discount has the meaning given by subsection 12(4).\n\n> reference price for a financial year, in relation to supplying electricity in a distribution region to a small customer of a particular type, means the per‑customer annual price determined under paragraph 16(1)(b) for the year in relation to the supply.\n\n> representative customer, in relation to supplying electricity in a distribution region in a financial year to a small customer of a particular type, means a small customer of that type who is supplied with electricity in that region in the year in accordance with the model annual usage for the year in relation to the supply.\n\n> small business customer has the meaning given by section 6.\n\n> small customer has the meaning given by section 6.\n\n> standing offer prices means all of an electricity retailer’s prices for supplying electricity in a distribution region to a small customer in any of the following circumstances:\n\n    (a) the retailer is required under a law of a State or Territory to offer to supply the electricity;\n    (b) the electricity is not supplied under a contract.\n\n> Note: Examples of the circumstances covered by paragraph (b) include the following:\n\n    (a) the small customer starts consuming electricity at premises without first contacting the retailer;\n    (b) the small customer continues consuming electricity at premises after a contract for the supply of electricity to the premises has ended;\n    (c) the small customer is transferred to the retailer under a retailer of last resort scheme.\n\n> types of small customer has the meaning given by section 6.\n\n> unconditional price has the meaning given by subsection 12(4).\n\n#### 6 Small customers\n\n  (1) This section applies in relation to an electricity retailer supplying (or proposing to supply) electricity to a consumer.\n  (2) Subject to subsection (3), the consumer is a small customer if the consumer is any of the following types of small customer:\n    (a) a consumer in relation to whom both of the following apply:\n    (i) the electricity is principally for personal, household or domestic use;\n    (ii) the prices for the supply include a controlled load tariff;\n    (b) a consumer in relation to whom both of the following apply:\n    (i) the electricity is principally for personal, household or domestic use;\n    (ii) the prices for the supply do not include a controlled load tariff;\n    (c) a consumer (a small business customer) in relation to whom all of the following apply:\n    (i) the electricity is not principally for personal, household or domestic use;\n    (ii) the supply is, or will be, at a rate of less than 100 MWh a year;\n    (iii) the prices for the supply do not include a controlled load tariff or a flexible tariff.\n  (3) The consumer is not a small customer, of any type, if:\n    (a) the prices for the supply include a demand tariff; or\n    (b) the supply is through a prepayment meter; or\n    (c) the supply is by means of an embedded network.\n\n#### 7 Civil penalty provisions\n\n  A provision of Division 2 of Part 2 that is of one of the following kinds and sets out at its foot a pecuniary penalty indicated by the words “civil penalty” is a civil penalty provision of the industry code in that Division for the purposes of Part IVB and section 76 of the Act:\n    (a) a subsection;\n    (b) a section that is not divided into subsections.\n\n### Division 3—Scope of this instrument\n\n#### 8 Distribution regions to which this instrument does not apply\n\n  This instrument does not apply, in relation to a financial year, to supplying electricity in a distribution region if:\n    (a) any standing offer prices, or maximum standing offer prices, for supplying electricity in the year in the region to a small customer are set by or under a law of a State or Territory; or\n    (b) the total number of consumers to whom electricity retailers supplied electricity in the region, and any interconnected distribution regions, in the previous financial year was less than 100,000.\n\n#### 8A Solar feed‑in tariffs\n\n  For the purposes of this instrument, disregard any amount that an electricity retailer must pay (or credit) to a consumer for electricity generated by a solar photovoltaic unit of the consumer.\n\n## Part 2—Electricity Retail Code of Conduct\n\n### Division 1—Introduction\n\n#### 9 Mandatory industry code in Division 2\n\n  For the purposes of section 51AE of the Act, the industry code set out in Division 2 of this Part:\n    (a) is prescribed for the purposes of Part IVB of the Act; and\n    (b) is declared to be a mandatory industry code.\n\n### Division 2—Electricity Retail Code of Conduct\n\n#### Subdivision A—Caps on standing offer prices\n\n#### 10 Caps on standing offer prices\n\n  (1) This section applies in relation to an electricity retailer’s standing offer prices on a day in a financial year for supplying electricity in a distribution region to a small customer of a particular type if:\n    (a) a model annual usage; and\n    (b) a reference price;\n  are in force for the year in relation to the supply.\n\n> Note: For distribution regions to which this instrument does not apply in relation to a financial year, see section 8.\n\n  (2) The electricity retailer must ensure that the standing offer prices comply with the price cap on that day.\n\nCivil penalty: 300 penalty units.\n\n  (3) The standing offer prices comply with the price cap if the total amount a representative customer, who was a small customer of that type, would be charged for the supply of electricity in the region in the year at the standing offer prices would not exceed the reference price.\n  Record keeping\n  (4) The electricity retailer must:\n    (a) make a record demonstrating how the retailer calculated the total amount mentioned in subsection (3) in relation to the standing offer prices; and\n    (b) keep the record for 6 years from the end of the financial year mentioned in subsection (1).\n\nCivil penalty: 300 penalty units.\n\n#### Subdivision B—Communicating prices to small customers\n\n#### 12 Communication to small customers must compare retailer’s prices with reference price\n\n  Scope of this section\n  (1) This section applies, at a time in a financial year, to an electricity retailer’s prices (the offered prices) for supplying electricity in a distribution region to a small customer of a particular type if:\n    (a) a model annual usage; and\n    (b) a reference price;\n  are in force for the year in relation to the supply.\n\n> Note: For distribution regions to which this instrument does not apply in relation to a financial year, see section 8.\n\n  Civil penalty provision\n  (2) The electricity retailer must not communicate the offered prices to a small customer of that type unless the communication meets the requirements of subsections (3), (6) and (7).\n\nCivil penalty: 300 penalty units.\n\n  (2A) The electricity retailer communicates the offered prices to a small customer of that type if:\n    (a) the electricity retailer advertises or publishes the prices; or\n    (b) the electricity retailer offers to supply electricity in the region to the small customer at those prices; or\n    (c) both of the following subparagraphs apply:\n    (i) the electricity retailer notifies the small customer of the offered prices in writing (other than as mentioned in paragraph (a) or (b)) as part of notifying the small customer of a change to the electricity retailer’s prices for supplying electricity to the small customer;\n    (ii) the offered prices are the prices that apply after the change.\n  Prices and discounts\n  (3) The communication must state the following matters, making it clear that the matters relate to a representative customer:\n    (a) the difference between:\n    (i) the reference price; and\n    (ii) the unconditional price;\n    expressed as a percentage of the reference price;\n    (b) for each proportional conditional discount mentioned in the communication—the difference between:\n    (i) the unconditional price; and\n    (ii) the conditional price for the discount;\n    expressed as a percentage of the reference price;\n    (c) the lowest possible price.\n  (4) In this instrument:\n\n> conditional price for a proportional conditional discount means the total amount a representative customer would be charged for the supply of electricity in the financial year at the offered prices, assuming that the conditions on the discount were met and disregarding any other conditional discounts.\n\n> lowest possible price means the total amount a representative customer would be charged for the supply of electricity in the financial year at the offered prices, assuming that the conditions on all conditional discounts (if any) mentioned in the communication were met.\n\n> Note: If the communication does not mention any conditional discounts, the lowest possible price is the unconditional price.\n\n> proportional conditional discount means a conditional discount that is calculated as a proportion of all or part of the amount a small customer is charged for the supply of electricity at the offered prices.\n\n> unconditional price means the total amount a representative customer would be charged for the supply of electricity in the financial year at the offered prices, disregarding any conditional discounts.\n\n  Other matters\n  (6) The communication must also state:\n    (a) the distribution region; and\n    (b) the type of small customer.\n  (7) The communication must state the matters required by subsections (3) and (6) and 13(2) (whichever are applicable) clearly and conspicuously.\n\n#### 13 Alternative requirement for offers\n\n  (1) Paragraph 12(3)(c) does not apply, at a time in a financial year, to an offer by an electricity retailer to supply electricity in a distribution region to a small customer at the offered prices mentioned in subsection 12(1) if the offer meets the requirement of subsection (2) of this section.\n  (2) The offer must state the total amount the electricity retailer estimates the small customer would be charged for the supply of electricity in the region in the year, assuming that the conditions on all conditional discounts (if any) mentioned in the offer were met.\n  (3) In making an estimate for the purposes of subsection (2), the electricity retailer may have regard to:\n    (a) the rate at which electricity was supplied to the small customer in the past; and\n    (b) the timing or pattern of that past supply; and\n    (c) any other matter the retailer considers relevant.\n\n#### 13A Keeping records\n\n  Scope of this section\n  (1) This section applies if, during a financial year:\n    (a) an electricity retailer communicates to a small customer of a particular type the electricity retailer’s prices (the offered prices) for supplying electricity in a distribution region to a small customer of that type; and\n    (b) both:\n    (i) a model annual usage; and\n    (ii) a reference price;\n    are in force for the year in relation to the supply.\n  (2) The electricity retailer must:\n    (a) make a record of the following:\n    (i) the content of the communication;\n    (ii) the date of the communication;\n    (iii) how the retailer calculated or estimated the matters mentioned in paragraphs 12(3)(a), (b) and (c) and subsection 13(2) (whichever are applicable) in relation to the offered prices; and\n    (b) keep the record for 6 years from the end of the financial year in which the communication is made.\n\nCivil penalty: 300 penalty units.\n\n  (3) The record is not required to contain:\n    (a) the name or contact details of a small customer; or\n    (b) personal information about a small customer who is an individual.\n  Communications based on a single template or script\n  (4) The electricity retailer may make a single record under paragraph (2)(a) in relation to 2 or more communications of the offered prices (whether to the same small customer, or to different small customers of the same type in the same distribution region) if the communications are:\n    (a) made during the same financial year; and\n    (b) based on a single template or script; and\n    (c) substantially identical in content and form (apart from being made to different small customers).\n  (5) A record made in accordance with subsection (4):\n    (a) is taken to meet the requirement of subparagraph (2)(a)(i) if it records so much of the contents of the communications as are identical; and\n    (b) is taken to meet the requirement of subparagraph (2)(a)(ii) if it records the first and last dates on which the communications were made.\n\n#### Subdivision C—Advertising conditional discounts\n\n#### 14 Advertising conditional discounts\n\n  (1) An electricity retailer must not advertise prices for supplying electricity in a distribution region to small customers if:\n    (a) the advertisement mentions a conditional discount in relation to the prices; and\n    (b) the advertisement does not meet the requirements of subsections (2) and (3).\n\nCivil penalty: 300 penalty units.\n\n  (2) The conditional discount must not be the price‑related matter that is mentioned most conspicuously in the advertisement.\n  (3) The advertisement must state the conditions on the conditional discount clearly and conspicuously.\n  (4) To avoid doubt, in determining whether this section does not apply because of section 8 (distribution regions to which this instrument does not apply), have regard to the financial year in which the advertising occurs, rather than the financial year in which the electricity is expected to be supplied.\n\n## Part 3—Functions of the AER\n\n#### 14A Purpose of this Part\n\n  This Part is made for the purposes of paragraph 44AH(1)(b) of the Act.\n\n#### 15 Functions of the AER\n\n  The AER has the function of determining the matters required or permitted by the rest of this Part to be determined by the AER.\n\n#### 16 Determining model annual usage and annual prices\n\n  (1) The AER must, by legislative instrument, determine the following matters for a financial year in relation to supplying electricity in a distribution region to small customers of a particular type:\n    (a) both of the following that the AER considers to be broadly representative, at the time it makes the determination, of the supply of electricity in that region in the year to small customers of that type:\n    (i) the per‑customer amount of electricity supplied;\n    (ii) the timing or pattern of the supply (subject to subsection (2));\n    (b) what the AER considers would be a reasonable per‑customer annual price for supplying electricity in that region to small customers of that type in accordance with the matters determined under paragraph (a).\n\n> Note: For distribution regions to which this instrument does not apply in relation to a financial year, see section 8.\n\n  (2) Subparagraph (1)(a)(ii) does not apply in relation to small business customers.\n  (3) Despite subsection 33(3A) of the Acts Interpretation Act 1901, the AER must not, under subsection (1) of this section:\n    (a) determine a matter in relation to supplying electricity:\n    (i) in a part, but not all, of the distribution region; or\n    (ii) to some, but not all, small customers of that type in the region; or\n    (b) make different provision with respect to supplying electricity:\n    (i) in different parts of the region; or\n    (ii) to different small customers of that type in the region.\n  Matters relevant to determining annual prices\n  (4) For the purposes of paragraph (1)(b), the AER must have regard to the following matters:\n    (a) the prices electricity retailers charge for supplying electricity in the region to that type of small customer;\n    (b) the principle that an electricity retailer should be able to make a reasonable profit in relation to supplying electricity in the region;\n    (c) the following costs:\n    (i) the wholesale cost of electricity in the region;\n    (ii) the cost of distributing and transmitting electricity in the region;\n    (iii) the cost of complying with the laws of the Commonwealth and the relevant State or Territory in relation to supplying electricity in the region;\n    (iv) if relevant to the region—the cost of acquiring and retaining small customers;\n    (v) the cost of serving small customers;\n    (d) any other matter the AER considers relevant.\n\n> Note: Before making a determination, the AER must consider any submissions received under subsection 17(1).\n\n#### 17 Requirements relating to making determinations\n\n  (1) Subject to subsection (4) of this section, before making a determination under section 16, the AER must:\n    (a) publish a draft of the determination on the AER’s website; and\n    (b) invite submissions about the draft determination, within a specified period (which must be at least 21 days after the draft is published); and\n    (c) consider any submissions received within that period.\n  (2) The AER must not make a determination under section 16 for a financial year:\n    (a) before 1 July in the previous financial year; or\n    (b) subject to subsection (4) of this section—earlier than 42 days after the day the AER publishes a draft of the determination under subsection (1); or\n    (c) subject to subsections (4) and (5)—after the first business day after 25 May in the previous financial year.\n  (3) A determination made under section 16 must not commence earlier than 30 days after the day the determination is registered.\n  Exceptions\n  (4) Subsection (1) and paragraphs (2)(b) and (c) do not apply to determining a model annual usage or a reference price (the new determination) for a financial year, in relation to supplying electricity in a distribution region to small customers of a type, if:\n    (a) the AER has previously made such a determination (the previous determination) for the year in relation to the region and the type of small customer; and\n    (b) the only effect of the new determination is to correct minor or technical errors in the previous determination.\n  (5) Paragraph (2)(c) does not apply to determining a model annual usage or a reference price (the new determination) for a financial year, in relation to supplying electricity in a distribution region to small customers of a type, if:\n    (a) the AER has previously made, or purportedly made, such a determination (the previous determination) for the year in relation to the region and the type of small customer; and\n    (b) the previous determination was not validly made.\n\n## Part 4—Application and transitional provisions\n\n### Division 1—Application of this instrument\n\n#### 19 Application of this instrument\n\n  (1) Subject to this section, this instrument applies to financial years starting on or after 1 July 2019.\n  Electricity Retail Code of Conduct\n  (3) Section 14 applies to advertising that occurs on or after 1 July 2019.\n  Determinations\n  (4) Subsection 17(1), paragraph 17(2)(b) and subsection 17(3) do not apply in relation to a determination made on or before 30 June 2019.\n  (5) Paragraph 17(2)(c) applies in relation to a determination for the financial year starting on 1 July 2019 as if the reference in that paragraph to 1 May in the previous financial year were a reference to 30 June 2019.\n\n#### 20 No acquisition of property otherwise than on just terms\n\n  Subdivision A of Division 2 of Part 2 (caps on standing offer prices) does not apply to the extent that its operation would result in an acquisition of property (within the meaning of paragraph 51(xxxi) of the Constitution) from a person otherwise than on just terms (within the meaning of that paragraph).\n\n### Division 2—Amendments made by the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020\n\n#### 21 Application of amendments—Schedule 1\n\n  Parts 1 and 2 of Schedule 1\n  (1) The amendments of this instrument made by Parts 1 and 2 of Schedule 1 to the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020 apply:\n    (a) to the extent the amendments relate to the operation of section 14 of this instrument—in relation to advertising that occurs on or after 1 July 2020; and\n    (b) otherwise—in relation to financial years starting on or after 1 July 2020.\n  (2) Subsection 17(1), paragraph 17(2)(b) and subsection 17(3) do not apply in relation to a determination made:\n    (a) on or after the commencement of this section; and\n    (b) on or before 30 June 2020.\n  Part 3 of Schedule 1\n  (3) The amendments of this instrument made by Part 3 of Schedule 1 to the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020 apply in relation to a determination made under paragraph 16(1)(a) or (b) of this instrument on or after the commencement of this section.\n\n#### 22 Application of amendments—Schedule 2\n\n  The amendments of this instrument made by Part 1 of Schedule 2 to the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020 apply in relation to financial years starting on or after 1 July 2020.","sortOrder":0},{"sectionNumber":"Division 1","sectionType":"division","heading":"Preliminary","content":"## Part 1—Preliminary\n\n### Division 1—Preliminary\n\n#### 1 Name\n\n  This instrument is the Competition and Consumer (Industry Code—Electricity Retail) Regulations 2019.\n\n#### 3 Authority\n\n  This instrument is made under the Competition and Consumer Act 2010.\n\n#### 4 Simplified outline of this instrument\n\nPart 2 prescribes a mandatory industry code for supplying electricity to small customers (i.e. most residential customers and small business customers: see section 6).\n\nUnder the code:\n\n(a) standing offer prices must be set such that, were a small customer to be supplied in a financial year at those prices with the amount of electricity determined by the AER for the financial year under Part 3 (the model annual usage), the total amount the customer would have to pay for the supply would not exceed the price determined by the AER under that Part (the reference price) (see section 10); and\n\n(b) small customers must be told how prices for supplying electricity compare with the reference price (see section 12); and\n\n(c) an advertisement for supplying electricity to small customers must not have a discount as its most conspicuous price‑related matter, and must state any conditions on discounts clearly (see section 14).\n\nUnder Part 3, the AER determines a model annual usage and reference price in relation to each distribution region and each type of small customer.\n\nThis instrument does not apply in relation to supplying electricity in:\n\n(a) small distribution regions; or\n\n(b) distribution regions where standing offer prices are set under a State or Territory law.\n\n(See section 8).\n\n### Division 2—Definitions etc.\n\n#### 5 Definitions\n\n> Note: A number of expressions used in this instrument are defined in the Act, including the following:\n\n    (a) AER;\n    (b) contract;\n    (c) corporation;\n    (ca) personal information;\n    (d) supply.\n  In this instrument:\n\n> Act means the Competition and Consumer Act 2010.\n\n> communicate prices for supplying electricity: see subsection 12(2A).\n\n> comply with the price cap has the meaning given by subsection 10(3).\n\n> conditional discount:\n\n    (a) subject to paragraph (b), includes a conditional rebate or conditional credit; and\n    (b) does not include a discount, rebate or credit if all of the conditions on it relate to the circumstances in which a small customer enters into a contract with an electricity retailer for supplying electricity to the small customer.\n\n> conditional price has the meaning given by subsection 12(4).\n\n> consumer has the meaning given by subsection 51ACA(1) of the Act.\n\n> controlled load tariff means a tariff for supplying electricity for use only in specific appliances.\n\n> demand tariff: a tariff for supplying electricity is a demand tariff if working out the amount a consumer is charged for the supply of electricity during a period at prices that include that tariff requires identifying, from among particular sub‑periods of the period, the sub‑period during which the consumer’s demand for the supply of electricity is the highest.\n\n> distribution region means the region in which a particular electricity distribution network operates.\n\n> electricity retailer means a corporation authorised by or under a law of the Commonwealth or of a State or Territory to sell electricity.\n\n> flexible tariff means a tariff (other than a demand tariff), for supplying electricity, that varies (wholly or partly) according to the time of day when the electricity is supplied.\n\n> industry code has the meaning given by subsection 51ACA(1) of the Act.\n\n> lowest possible price has the meaning given by subsection 12(4).\n\n> model annual usage for a financial year, in relation to supplying electricity in a distribution region to a small customer of a particular type, means the matters determined under paragraph 16(1)(a) for the year in relation to the supply.\n\n> MWh means megawatt hour.\n\n> price:\n\n    (a) subject to paragraph (b), includes a charge of any description, including a recurring fee (for example, an annual membership fee); and\n    (b) does not include any of the following:\n    (i) a one‑off fee (for example, a connection or reconnection fee or an account establishment fee);\n    (ii) a fee for making, or failing to make, a payment in particular circumstances (for example, a credit card transaction fee, a late payment fee or a direct debit dishonour fee);\n    (iii) a fee for a service provided on request on an ad‑hoc basis (for example, a fee for a meter read requested by a consumer).\n\n> proportional conditional discount has the meaning given by subsection 12(4).\n\n> reference price for a financial year, in relation to supplying electricity in a distribution region to a small customer of a particular type, means the per‑customer annual price determined under paragraph 16(1)(b) for the year in relation to the supply.\n\n> representative customer, in relation to supplying electricity in a distribution region in a financial year to a small customer of a particular type, means a small customer of that type who is supplied with electricity in that region in the year in accordance with the model annual usage for the year in relation to the supply.\n\n> small business customer has the meaning given by section 6.\n\n> small customer has the meaning given by section 6.\n\n> standing offer prices means all of an electricity retailer’s prices for supplying electricity in a distribution region to a small customer in any of the following circumstances:\n\n    (a) the retailer is required under a law of a State or Territory to offer to supply the electricity;\n    (b) the electricity is not supplied under a contract.\n\n> Note: Examples of the circumstances covered by paragraph (b) include the following:\n\n    (a) the small customer starts consuming electricity at premises without first contacting the retailer;\n    (b) the small customer continues consuming electricity at premises after a contract for the supply of electricity to the premises has ended;\n    (c) the small customer is transferred to the retailer under a retailer of last resort scheme.\n\n> types of small customer has the meaning given by section 6.\n\n> unconditional price has the meaning given by subsection 12(4).\n\n#### 6 Small customers\n\n  (1) This section applies in relation to an electricity retailer supplying (or proposing to supply) electricity to a consumer.\n  (2) Subject to subsection (3), the consumer is a small customer if the consumer is any of the following types of small customer:\n    (a) a consumer in relation to whom both of the following apply:\n    (i) the electricity is principally for personal, household or domestic use;\n    (ii) the prices for the supply include a controlled load tariff;\n    (b) a consumer in relation to whom both of the following apply:\n    (i) the electricity is principally for personal, household or domestic use;\n    (ii) the prices for the supply do not include a controlled load tariff;\n    (c) a consumer (a small business customer) in relation to whom all of the following apply:\n    (i) the electricity is not principally for personal, household or domestic use;\n    (ii) the supply is, or will be, at a rate of less than 100 MWh a year;\n    (iii) the prices for the supply do not include a controlled load tariff or a flexible tariff.\n  (3) The consumer is not a small customer, of any type, if:\n    (a) the prices for the supply include a demand tariff; or\n    (b) the supply is through a prepayment meter; or\n    (c) the supply is by means of an embedded network.\n\n#### 7 Civil penalty provisions\n\n  A provision of Division 2 of Part 2 that is of one of the following kinds and sets out at its foot a pecuniary penalty indicated by the words “civil penalty” is a civil penalty provision of the industry code in that Division for the purposes of Part IVB and section 76 of the Act:\n    (a) a subsection;\n    (b) a section that is not divided into subsections.\n\n### Division 3—Scope of this instrument\n\n#### 8 Distribution regions to which this instrument does not apply\n\n  This instrument does not apply, in relation to a financial year, to supplying electricity in a distribution region if:\n    (a) any standing offer prices, or maximum standing offer prices, for supplying electricity in the year in the region to a small customer are set by or under a law of a State or Territory; or\n    (b) the total number of consumers to whom electricity retailers supplied electricity in the region, and any interconnected distribution regions, in the previous financial year was less than 100,000.\n\n#### 8A Solar feed‑in tariffs\n\n  For the purposes of this instrument, disregard any amount that an electricity retailer must pay (or credit) to a consumer for electricity generated by a solar photovoltaic unit of the consumer.\n\n## Part 2—Electricity Retail Code of Conduct\n\n### Division 1—Introduction\n\n#### 9 Mandatory industry code in Division 2\n\n  For the purposes of section 51AE of the Act, the industry code set out in Division 2 of this Part:\n    (a) is prescribed for the purposes of Part IVB of the Act; and\n    (b) is declared to be a mandatory industry code.\n\n### Division 2—Electricity Retail Code of Conduct\n\n#### Subdivision A—Caps on standing offer prices\n\n#### 10 Caps on standing offer prices\n\n  (1) This section applies in relation to an electricity retailer’s standing offer prices on a day in a financial year for supplying electricity in a distribution region to a small customer of a particular type if:\n    (a) a model annual usage; and\n    (b) a reference price;\n  are in force for the year in relation to the supply.\n\n> Note: For distribution regions to which this instrument does not apply in relation to a financial year, see section 8.\n\n  (2) The electricity retailer must ensure that the standing offer prices comply with the price cap on that day.\n\nCivil penalty: 300 penalty units.\n\n  (3) The standing offer prices comply with the price cap if the total amount a representative customer, who was a small customer of that type, would be charged for the supply of electricity in the region in the year at the standing offer prices would not exceed the reference price.\n  Record keeping\n  (4) The electricity retailer must:\n    (a) make a record demonstrating how the retailer calculated the total amount mentioned in subsection (3) in relation to the standing offer prices; and\n    (b) keep the record for 6 years from the end of the financial year mentioned in subsection (1).\n\nCivil penalty: 300 penalty units.\n\n#### Subdivision B—Communicating prices to small customers\n\n#### 12 Communication to small customers must compare retailer’s prices with reference price\n\n  Scope of this section\n  (1) This section applies, at a time in a financial year, to an electricity retailer’s prices (the offered prices) for supplying electricity in a distribution region to a small customer of a particular type if:\n    (a) a model annual usage; and\n    (b) a reference price;\n  are in force for the year in relation to the supply.\n\n> Note: For distribution regions to which this instrument does not apply in relation to a financial year, see section 8.\n\n  Civil penalty provision\n  (2) The electricity retailer must not communicate the offered prices to a small customer of that type unless the communication meets the requirements of subsections (3), (6) and (7).\n\nCivil penalty: 300 penalty units.\n\n  (2A) The electricity retailer communicates the offered prices to a small customer of that type if:\n    (a) the electricity retailer advertises or publishes the prices; or\n    (b) the electricity retailer offers to supply electricity in the region to the small customer at those prices; or\n    (c) both of the following subparagraphs apply:\n    (i) the electricity retailer notifies the small customer of the offered prices in writing (other than as mentioned in paragraph (a) or (b)) as part of notifying the small customer of a change to the electricity retailer’s prices for supplying electricity to the small customer;\n    (ii) the offered prices are the prices that apply after the change.\n  Prices and discounts\n  (3) The communication must state the following matters, making it clear that the matters relate to a representative customer:\n    (a) the difference between:\n    (i) the reference price; and\n    (ii) the unconditional price;\n    expressed as a percentage of the reference price;\n    (b) for each proportional conditional discount mentioned in the communication—the difference between:\n    (i) the unconditional price; and\n    (ii) the conditional price for the discount;\n    expressed as a percentage of the reference price;\n    (c) the lowest possible price.\n  (4) In this instrument:\n\n> conditional price for a proportional conditional discount means the total amount a representative customer would be charged for the supply of electricity in the financial year at the offered prices, assuming that the conditions on the discount were met and disregarding any other conditional discounts.\n\n> lowest possible price means the total amount a representative customer would be charged for the supply of electricity in the financial year at the offered prices, assuming that the conditions on all conditional discounts (if any) mentioned in the communication were met.\n\n> Note: If the communication does not mention any conditional discounts, the lowest possible price is the unconditional price.\n\n> proportional conditional discount means a conditional discount that is calculated as a proportion of all or part of the amount a small customer is charged for the supply of electricity at the offered prices.\n\n> unconditional price means the total amount a representative customer would be charged for the supply of electricity in the financial year at the offered prices, disregarding any conditional discounts.\n\n  Other matters\n  (6) The communication must also state:\n    (a) the distribution region; and\n    (b) the type of small customer.\n  (7) The communication must state the matters required by subsections (3) and (6) and 13(2) (whichever are applicable) clearly and conspicuously.\n\n#### 13 Alternative requirement for offers\n\n  (1) Paragraph 12(3)(c) does not apply, at a time in a financial year, to an offer by an electricity retailer to supply electricity in a distribution region to a small customer at the offered prices mentioned in subsection 12(1) if the offer meets the requirement of subsection (2) of this section.\n  (2) The offer must state the total amount the electricity retailer estimates the small customer would be charged for the supply of electricity in the region in the year, assuming that the conditions on all conditional discounts (if any) mentioned in the offer were met.\n  (3) In making an estimate for the purposes of subsection (2), the electricity retailer may have regard to:\n    (a) the rate at which electricity was supplied to the small customer in the past; and\n    (b) the timing or pattern of that past supply; and\n    (c) any other matter the retailer considers relevant.\n\n#### 13A Keeping records\n\n  Scope of this section\n  (1) This section applies if, during a financial year:\n    (a) an electricity retailer communicates to a small customer of a particular type the electricity retailer’s prices (the offered prices) for supplying electricity in a distribution region to a small customer of that type; and\n    (b) both:\n    (i) a model annual usage; and\n    (ii) a reference price;\n    are in force for the year in relation to the supply.\n  (2) The electricity retailer must:\n    (a) make a record of the following:\n    (i) the content of the communication;\n    (ii) the date of the communication;\n    (iii) how the retailer calculated or estimated the matters mentioned in paragraphs 12(3)(a), (b) and (c) and subsection 13(2) (whichever are applicable) in relation to the offered prices; and\n    (b) keep the record for 6 years from the end of the financial year in which the communication is made.\n\nCivil penalty: 300 penalty units.\n\n  (3) The record is not required to contain:\n    (a) the name or contact details of a small customer; or\n    (b) personal information about a small customer who is an individual.\n  Communications based on a single template or script\n  (4) The electricity retailer may make a single record under paragraph (2)(a) in relation to 2 or more communications of the offered prices (whether to the same small customer, or to different small customers of the same type in the same distribution region) if the communications are:\n    (a) made during the same financial year; and\n    (b) based on a single template or script; and\n    (c) substantially identical in content and form (apart from being made to different small customers).\n  (5) A record made in accordance with subsection (4):\n    (a) is taken to meet the requirement of subparagraph (2)(a)(i) if it records so much of the contents of the communications as are identical; and\n    (b) is taken to meet the requirement of subparagraph (2)(a)(ii) if it records the first and last dates on which the communications were made.\n\n#### Subdivision C—Advertising conditional discounts\n\n#### 14 Advertising conditional discounts\n\n  (1) An electricity retailer must not advertise prices for supplying electricity in a distribution region to small customers if:\n    (a) the advertisement mentions a conditional discount in relation to the prices; and\n    (b) the advertisement does not meet the requirements of subsections (2) and (3).\n\nCivil penalty: 300 penalty units.\n\n  (2) The conditional discount must not be the price‑related matter that is mentioned most conspicuously in the advertisement.\n  (3) The advertisement must state the conditions on the conditional discount clearly and conspicuously.\n  (4) To avoid doubt, in determining whether this section does not apply because of section 8 (distribution regions to which this instrument does not apply), have regard to the financial year in which the advertising occurs, rather than the financial year in which the electricity is expected to be supplied.\n\n## Part 3—Functions of the AER\n\n#### 14A Purpose of this Part\n\n  This Part is made for the purposes of paragraph 44AH(1)(b) of the Act.\n\n#### 15 Functions of the AER\n\n  The AER has the function of determining the matters required or permitted by the rest of this Part to be determined by the AER.\n\n#### 16 Determining model annual usage and annual prices\n\n  (1) The AER must, by legislative instrument, determine the following matters for a financial year in relation to supplying electricity in a distribution region to small customers of a particular type:\n    (a) both of the following that the AER considers to be broadly representative, at the time it makes the determination, of the supply of electricity in that region in the year to small customers of that type:\n    (i) the per‑customer amount of electricity supplied;\n    (ii) the timing or pattern of the supply (subject to subsection (2));\n    (b) what the AER considers would be a reasonable per‑customer annual price for supplying electricity in that region to small customers of that type in accordance with the matters determined under paragraph (a).\n\n> Note: For distribution regions to which this instrument does not apply in relation to a financial year, see section 8.\n\n  (2) Subparagraph (1)(a)(ii) does not apply in relation to small business customers.\n  (3) Despite subsection 33(3A) of the Acts Interpretation Act 1901, the AER must not, under subsection (1) of this section:\n    (a) determine a matter in relation to supplying electricity:\n    (i) in a part, but not all, of the distribution region; or\n    (ii) to some, but not all, small customers of that type in the region; or\n    (b) make different provision with respect to supplying electricity:\n    (i) in different parts of the region; or\n    (ii) to different small customers of that type in the region.\n  Matters relevant to determining annual prices\n  (4) For the purposes of paragraph (1)(b), the AER must have regard to the following matters:\n    (a) the prices electricity retailers charge for supplying electricity in the region to that type of small customer;\n    (b) the principle that an electricity retailer should be able to make a reasonable profit in relation to supplying electricity in the region;\n    (c) the following costs:\n    (i) the wholesale cost of electricity in the region;\n    (ii) the cost of distributing and transmitting electricity in the region;\n    (iii) the cost of complying with the laws of the Commonwealth and the relevant State or Territory in relation to supplying electricity in the region;\n    (iv) if relevant to the region—the cost of acquiring and retaining small customers;\n    (v) the cost of serving small customers;\n    (d) any other matter the AER considers relevant.\n\n> Note: Before making a determination, the AER must consider any submissions received under subsection 17(1).\n\n#### 17 Requirements relating to making determinations\n\n  (1) Subject to subsection (4) of this section, before making a determination under section 16, the AER must:\n    (a) publish a draft of the determination on the AER’s website; and\n    (b) invite submissions about the draft determination, within a specified period (which must be at least 21 days after the draft is published); and\n    (c) consider any submissions received within that period.\n  (2) The AER must not make a determination under section 16 for a financial year:\n    (a) before 1 July in the previous financial year; or\n    (b) subject to subsection (4) of this section—earlier than 42 days after the day the AER publishes a draft of the determination under subsection (1); or\n    (c) subject to subsections (4) and (5)—after the first business day after 25 May in the previous financial year.\n  (3) A determination made under section 16 must not commence earlier than 30 days after the day the determination is registered.\n  Exceptions\n  (4) Subsection (1) and paragraphs (2)(b) and (c) do not apply to determining a model annual usage or a reference price (the new determination) for a financial year, in relation to supplying electricity in a distribution region to small customers of a type, if:\n    (a) the AER has previously made such a determination (the previous determination) for the year in relation to the region and the type of small customer; and\n    (b) the only effect of the new determination is to correct minor or technical errors in the previous determination.\n  (5) Paragraph (2)(c) does not apply to determining a model annual usage or a reference price (the new determination) for a financial year, in relation to supplying electricity in a distribution region to small customers of a type, if:\n    (a) the AER has previously made, or purportedly made, such a determination (the previous determination) for the year in relation to the region and the type of small customer; and\n    (b) the previous determination was not validly made.\n\n## Part 4—Application and transitional provisions\n\n### Division 1—Application of this instrument\n\n#### 19 Application of this instrument\n\n  (1) Subject to this section, this instrument applies to financial years starting on or after 1 July 2019.\n  Electricity Retail Code of Conduct\n  (3) Section 14 applies to advertising that occurs on or after 1 July 2019.\n  Determinations\n  (4) Subsection 17(1), paragraph 17(2)(b) and subsection 17(3) do not apply in relation to a determination made on or before 30 June 2019.\n  (5) Paragraph 17(2)(c) applies in relation to a determination for the financial year starting on 1 July 2019 as if the reference in that paragraph to 1 May in the previous financial year were a reference to 30 June 2019.\n\n#### 20 No acquisition of property otherwise than on just terms\n\n  Subdivision A of Division 2 of Part 2 (caps on standing offer prices) does not apply to the extent that its operation would result in an acquisition of property (within the meaning of paragraph 51(xxxi) of the Constitution) from a person otherwise than on just terms (within the meaning of that paragraph).\n\n### Division 2—Amendments made by the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020\n\n#### 21 Application of amendments—Schedule 1\n\n  Parts 1 and 2 of Schedule 1\n  (1) The amendments of this instrument made by Parts 1 and 2 of Schedule 1 to the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020 apply:\n    (a) to the extent the amendments relate to the operation of section 14 of this instrument—in relation to advertising that occurs on or after 1 July 2020; and\n    (b) otherwise—in relation to financial years starting on or after 1 July 2020.\n  (2) Subsection 17(1), paragraph 17(2)(b) and subsection 17(3) do not apply in relation to a determination made:\n    (a) on or after the commencement of this section; and\n    (b) on or before 30 June 2020.\n  Part 3 of Schedule 1\n  (3) The amendments of this instrument made by Part 3 of Schedule 1 to the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020 apply in relation to a determination made under paragraph 16(1)(a) or (b) of this instrument on or after the commencement of this section.\n\n#### 22 Application of amendments—Schedule 2\n\n  The amendments of this instrument made by Part 1 of Schedule 2 to the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020 apply in relation to financial years starting on or after 1 July 2020.","sortOrder":1},{"sectionNumber":"1","sectionType":"section","heading":"Name","content":"#### 1 Name\n\n  This instrument is the Competition and Consumer (Industry Code—Electricity Retail) Regulations 2019.","sortOrder":2},{"sectionNumber":"3","sectionType":"section","heading":"Authority","content":"#### 3 Authority\n\n  This instrument is made under the Competition and Consumer Act 2010.","sortOrder":3},{"sectionNumber":"4","sectionType":"section","heading":"Simplified outline of this instrument","content":"#### 4 Simplified outline of this instrument\n\nPart 2 prescribes a mandatory industry code for supplying electricity to small customers (i.e. most residential customers and small business customers: see section 6).\n\nUnder the code:\n\n(a) standing offer prices must be set such that, were a small customer to be supplied in a financial year at those prices with the amount of electricity determined by the AER for the financial year under Part 3 (the model annual usage), the total amount the customer would have to pay for the supply would not exceed the price determined by the AER under that Part (the reference price) (see section 10); and\n\n(b) small customers must be told how prices for supplying electricity compare with the reference price (see section 12); and\n\n(c) an advertisement for supplying electricity to small customers must not have a discount as its most conspicuous price‑related matter, and must state any conditions on discounts clearly (see section 14).\n\nUnder Part 3, the AER determines a model annual usage and reference price in relation to each distribution region and each type of small customer.\n\nThis instrument does not apply in relation to supplying electricity in:\n\n(a) small distribution regions; or\n\n(b) distribution regions where standing offer prices are set under a State or Territory law.\n\n(See section 8).","sortOrder":4},{"sectionNumber":"Division 2","sectionType":"division","heading":"Definitions etc.","content":"## Part 1—Preliminary\n\n### Division 1—Preliminary\n\n#### 1 Name\n\n  This instrument is the Competition and Consumer (Industry Code—Electricity Retail) Regulations 2019.\n\n#### 3 Authority\n\n  This instrument is made under the Competition and Consumer Act 2010.\n\n#### 4 Simplified outline of this instrument\n\nPart 2 prescribes a mandatory industry code for supplying electricity to small customers (i.e. most residential customers and small business customers: see section 6).\n\nUnder the code:\n\n(a) standing offer prices must be set such that, were a small customer to be supplied in a financial year at those prices with the amount of electricity determined by the AER for the financial year under Part 3 (the model annual usage), the total amount the customer would have to pay for the supply would not exceed the price determined by the AER under that Part (the reference price) (see section 10); and\n\n(b) small customers must be told how prices for supplying electricity compare with the reference price (see section 12); and\n\n(c) an advertisement for supplying electricity to small customers must not have a discount as its most conspicuous price‑related matter, and must state any conditions on discounts clearly (see section 14).\n\nUnder Part 3, the AER determines a model annual usage and reference price in relation to each distribution region and each type of small customer.\n\nThis instrument does not apply in relation to supplying electricity in:\n\n(a) small distribution regions; or\n\n(b) distribution regions where standing offer prices are set under a State or Territory law.\n\n(See section 8).\n\n### Division 2—Definitions etc.\n\n#### 5 Definitions\n\n> Note: A number of expressions used in this instrument are defined in the Act, including the following:\n\n    (a) AER;\n    (b) contract;\n    (c) corporation;\n    (ca) personal information;\n    (d) supply.\n  In this instrument:\n\n> Act means the Competition and Consumer Act 2010.\n\n> communicate prices for supplying electricity: see subsection 12(2A).\n\n> comply with the price cap has the meaning given by subsection 10(3).\n\n> conditional discount:\n\n    (a) subject to paragraph (b), includes a conditional rebate or conditional credit; and\n    (b) does not include a discount, rebate or credit if all of the conditions on it relate to the circumstances in which a small customer enters into a contract with an electricity retailer for supplying electricity to the small customer.\n\n> conditional price has the meaning given by subsection 12(4).\n\n> consumer has the meaning given by subsection 51ACA(1) of the Act.\n\n> controlled load tariff means a tariff for supplying electricity for use only in specific appliances.\n\n> demand tariff: a tariff for supplying electricity is a demand tariff if working out the amount a consumer is charged for the supply of electricity during a period at prices that include that tariff requires identifying, from among particular sub‑periods of the period, the sub‑period during which the consumer’s demand for the supply of electricity is the highest.\n\n> distribution region means the region in which a particular electricity distribution network operates.\n\n> electricity retailer means a corporation authorised by or under a law of the Commonwealth or of a State or Territory to sell electricity.\n\n> flexible tariff means a tariff (other than a demand tariff), for supplying electricity, that varies (wholly or partly) according to the time of day when the electricity is supplied.\n\n> industry code has the meaning given by subsection 51ACA(1) of the Act.\n\n> lowest possible price has the meaning given by subsection 12(4).\n\n> model annual usage for a financial year, in relation to supplying electricity in a distribution region to a small customer of a particular type, means the matters determined under paragraph 16(1)(a) for the year in relation to the supply.\n\n> MWh means megawatt hour.\n\n> price:\n\n    (a) subject to paragraph (b), includes a charge of any description, including a recurring fee (for example, an annual membership fee); and\n    (b) does not include any of the following:\n    (i) a one‑off fee (for example, a connection or reconnection fee or an account establishment fee);\n    (ii) a fee for making, or failing to make, a payment in particular circumstances (for example, a credit card transaction fee, a late payment fee or a direct debit dishonour fee);\n    (iii) a fee for a service provided on request on an ad‑hoc basis (for example, a fee for a meter read requested by a consumer).\n\n> proportional conditional discount has the meaning given by subsection 12(4).\n\n> reference price for a financial year, in relation to supplying electricity in a distribution region to a small customer of a particular type, means the per‑customer annual price determined under paragraph 16(1)(b) for the year in relation to the supply.\n\n> representative customer, in relation to supplying electricity in a distribution region in a financial year to a small customer of a particular type, means a small customer of that type who is supplied with electricity in that region in the year in accordance with the model annual usage for the year in relation to the supply.\n\n> small business customer has the meaning given by section 6.\n\n> small customer has the meaning given by section 6.\n\n> standing offer prices means all of an electricity retailer’s prices for supplying electricity in a distribution region to a small customer in any of the following circumstances:\n\n    (a) the retailer is required under a law of a State or Territory to offer to supply the electricity;\n    (b) the electricity is not supplied under a contract.\n\n> Note: Examples of the circumstances covered by paragraph (b) include the following:\n\n    (a) the small customer starts consuming electricity at premises without first contacting the retailer;\n    (b) the small customer continues consuming electricity at premises after a contract for the supply of electricity to the premises has ended;\n    (c) the small customer is transferred to the retailer under a retailer of last resort scheme.\n\n> types of small customer has the meaning given by section 6.\n\n> unconditional price has the meaning given by subsection 12(4).\n\n#### 6 Small customers\n\n  (1) This section applies in relation to an electricity retailer supplying (or proposing to supply) electricity to a consumer.\n  (2) Subject to subsection (3), the consumer is a small customer if the consumer is any of the following types of small customer:\n    (a) a consumer in relation to whom both of the following apply:\n    (i) the electricity is principally for personal, household or domestic use;\n    (ii) the prices for the supply include a controlled load tariff;\n    (b) a consumer in relation to whom both of the following apply:\n    (i) the electricity is principally for personal, household or domestic use;\n    (ii) the prices for the supply do not include a controlled load tariff;\n    (c) a consumer (a small business customer) in relation to whom all of the following apply:\n    (i) the electricity is not principally for personal, household or domestic use;\n    (ii) the supply is, or will be, at a rate of less than 100 MWh a year;\n    (iii) the prices for the supply do not include a controlled load tariff or a flexible tariff.\n  (3) The consumer is not a small customer, of any type, if:\n    (a) the prices for the supply include a demand tariff; or\n    (b) the supply is through a prepayment meter; or\n    (c) the supply is by means of an embedded network.\n\n#### 7 Civil penalty provisions\n\n  A provision of Division 2 of Part 2 that is of one of the following kinds and sets out at its foot a pecuniary penalty indicated by the words “civil penalty” is a civil penalty provision of the industry code in that Division for the purposes of Part IVB and section 76 of the Act:\n    (a) a subsection;\n    (b) a section that is not divided into subsections.\n\n### Division 3—Scope of this instrument\n\n#### 8 Distribution regions to which this instrument does not apply\n\n  This instrument does not apply, in relation to a financial year, to supplying electricity in a distribution region if:\n    (a) any standing offer prices, or maximum standing offer prices, for supplying electricity in the year in the region to a small customer are set by or under a law of a State or Territory; or\n    (b) the total number of consumers to whom electricity retailers supplied electricity in the region, and any interconnected distribution regions, in the previous financial year was less than 100,000.\n\n#### 8A Solar feed‑in tariffs\n\n  For the purposes of this instrument, disregard any amount that an electricity retailer must pay (or credit) to a consumer for electricity generated by a solar photovoltaic unit of the consumer.\n\n## Part 2—Electricity Retail Code of Conduct\n\n### Division 1—Introduction\n\n#### 9 Mandatory industry code in Division 2\n\n  For the purposes of section 51AE of the Act, the industry code set out in Division 2 of this Part:\n    (a) is prescribed for the purposes of Part IVB of the Act; and\n    (b) is declared to be a mandatory industry code.\n\n### Division 2—Electricity Retail Code of Conduct\n\n#### Subdivision A—Caps on standing offer prices\n\n#### 10 Caps on standing offer prices\n\n  (1) This section applies in relation to an electricity retailer’s standing offer prices on a day in a financial year for supplying electricity in a distribution region to a small customer of a particular type if:\n    (a) a model annual usage; and\n    (b) a reference price;\n  are in force for the year in relation to the supply.\n\n> Note: For distribution regions to which this instrument does not apply in relation to a financial year, see section 8.\n\n  (2) The electricity retailer must ensure that the standing offer prices comply with the price cap on that day.\n\nCivil penalty: 300 penalty units.\n\n  (3) The standing offer prices comply with the price cap if the total amount a representative customer, who was a small customer of that type, would be charged for the supply of electricity in the region in the year at the standing offer prices would not exceed the reference price.\n  Record keeping\n  (4) The electricity retailer must:\n    (a) make a record demonstrating how the retailer calculated the total amount mentioned in subsection (3) in relation to the standing offer prices; and\n    (b) keep the record for 6 years from the end of the financial year mentioned in subsection (1).\n\nCivil penalty: 300 penalty units.\n\n#### Subdivision B—Communicating prices to small customers\n\n#### 12 Communication to small customers must compare retailer’s prices with reference price\n\n  Scope of this section\n  (1) This section applies, at a time in a financial year, to an electricity retailer’s prices (the offered prices) for supplying electricity in a distribution region to a small customer of a particular type if:\n    (a) a model annual usage; and\n    (b) a reference price;\n  are in force for the year in relation to the supply.\n\n> Note: For distribution regions to which this instrument does not apply in relation to a financial year, see section 8.\n\n  Civil penalty provision\n  (2) The electricity retailer must not communicate the offered prices to a small customer of that type unless the communication meets the requirements of subsections (3), (6) and (7).\n\nCivil penalty: 300 penalty units.\n\n  (2A) The electricity retailer communicates the offered prices to a small customer of that type if:\n    (a) the electricity retailer advertises or publishes the prices; or\n    (b) the electricity retailer offers to supply electricity in the region to the small customer at those prices; or\n    (c) both of the following subparagraphs apply:\n    (i) the electricity retailer notifies the small customer of the offered prices in writing (other than as mentioned in paragraph (a) or (b)) as part of notifying the small customer of a change to the electricity retailer’s prices for supplying electricity to the small customer;\n    (ii) the offered prices are the prices that apply after the change.\n  Prices and discounts\n  (3) The communication must state the following matters, making it clear that the matters relate to a representative customer:\n    (a) the difference between:\n    (i) the reference price; and\n    (ii) the unconditional price;\n    expressed as a percentage of the reference price;\n    (b) for each proportional conditional discount mentioned in the communication—the difference between:\n    (i) the unconditional price; and\n    (ii) the conditional price for the discount;\n    expressed as a percentage of the reference price;\n    (c) the lowest possible price.\n  (4) In this instrument:\n\n> conditional price for a proportional conditional discount means the total amount a representative customer would be charged for the supply of electricity in the financial year at the offered prices, assuming that the conditions on the discount were met and disregarding any other conditional discounts.\n\n> lowest possible price means the total amount a representative customer would be charged for the supply of electricity in the financial year at the offered prices, assuming that the conditions on all conditional discounts (if any) mentioned in the communication were met.\n\n> Note: If the communication does not mention any conditional discounts, the lowest possible price is the unconditional price.\n\n> proportional conditional discount means a conditional discount that is calculated as a proportion of all or part of the amount a small customer is charged for the supply of electricity at the offered prices.\n\n> unconditional price means the total amount a representative customer would be charged for the supply of electricity in the financial year at the offered prices, disregarding any conditional discounts.\n\n  Other matters\n  (6) The communication must also state:\n    (a) the distribution region; and\n    (b) the type of small customer.\n  (7) The communication must state the matters required by subsections (3) and (6) and 13(2) (whichever are applicable) clearly and conspicuously.\n\n#### 13 Alternative requirement for offers\n\n  (1) Paragraph 12(3)(c) does not apply, at a time in a financial year, to an offer by an electricity retailer to supply electricity in a distribution region to a small customer at the offered prices mentioned in subsection 12(1) if the offer meets the requirement of subsection (2) of this section.\n  (2) The offer must state the total amount the electricity retailer estimates the small customer would be charged for the supply of electricity in the region in the year, assuming that the conditions on all conditional discounts (if any) mentioned in the offer were met.\n  (3) In making an estimate for the purposes of subsection (2), the electricity retailer may have regard to:\n    (a) the rate at which electricity was supplied to the small customer in the past; and\n    (b) the timing or pattern of that past supply; and\n    (c) any other matter the retailer considers relevant.\n\n#### 13A Keeping records\n\n  Scope of this section\n  (1) This section applies if, during a financial year:\n    (a) an electricity retailer communicates to a small customer of a particular type the electricity retailer’s prices (the offered prices) for supplying electricity in a distribution region to a small customer of that type; and\n    (b) both:\n    (i) a model annual usage; and\n    (ii) a reference price;\n    are in force for the year in relation to the supply.\n  (2) The electricity retailer must:\n    (a) make a record of the following:\n    (i) the content of the communication;\n    (ii) the date of the communication;\n    (iii) how the retailer calculated or estimated the matters mentioned in paragraphs 12(3)(a), (b) and (c) and subsection 13(2) (whichever are applicable) in relation to the offered prices; and\n    (b) keep the record for 6 years from the end of the financial year in which the communication is made.\n\nCivil penalty: 300 penalty units.\n\n  (3) The record is not required to contain:\n    (a) the name or contact details of a small customer; or\n    (b) personal information about a small customer who is an individual.\n  Communications based on a single template or script\n  (4) The electricity retailer may make a single record under paragraph (2)(a) in relation to 2 or more communications of the offered prices (whether to the same small customer, or to different small customers of the same type in the same distribution region) if the communications are:\n    (a) made during the same financial year; and\n    (b) based on a single template or script; and\n    (c) substantially identical in content and form (apart from being made to different small customers).\n  (5) A record made in accordance with subsection (4):\n    (a) is taken to meet the requirement of subparagraph (2)(a)(i) if it records so much of the contents of the communications as are identical; and\n    (b) is taken to meet the requirement of subparagraph (2)(a)(ii) if it records the first and last dates on which the communications were made.\n\n#### Subdivision C—Advertising conditional discounts\n\n#### 14 Advertising conditional discounts\n\n  (1) An electricity retailer must not advertise prices for supplying electricity in a distribution region to small customers if:\n    (a) the advertisement mentions a conditional discount in relation to the prices; and\n    (b) the advertisement does not meet the requirements of subsections (2) and (3).\n\nCivil penalty: 300 penalty units.\n\n  (2) The conditional discount must not be the price‑related matter that is mentioned most conspicuously in the advertisement.\n  (3) The advertisement must state the conditions on the conditional discount clearly and conspicuously.\n  (4) To avoid doubt, in determining whether this section does not apply because of section 8 (distribution regions to which this instrument does not apply), have regard to the financial year in which the advertising occurs, rather than the financial year in which the electricity is expected to be supplied.\n\n## Part 3—Functions of the AER\n\n#### 14A Purpose of this Part\n\n  This Part is made for the purposes of paragraph 44AH(1)(b) of the Act.\n\n#### 15 Functions of the AER\n\n  The AER has the function of determining the matters required or permitted by the rest of this Part to be determined by the AER.\n\n#### 16 Determining model annual usage and annual prices\n\n  (1) The AER must, by legislative instrument, determine the following matters for a financial year in relation to supplying electricity in a distribution region to small customers of a particular type:\n    (a) both of the following that the AER considers to be broadly representative, at the time it makes the determination, of the supply of electricity in that region in the year to small customers of that type:\n    (i) the per‑customer amount of electricity supplied;\n    (ii) the timing or pattern of the supply (subject to subsection (2));\n    (b) what the AER considers would be a reasonable per‑customer annual price for supplying electricity in that region to small customers of that type in accordance with the matters determined under paragraph (a).\n\n> Note: For distribution regions to which this instrument does not apply in relation to a financial year, see section 8.\n\n  (2) Subparagraph (1)(a)(ii) does not apply in relation to small business customers.\n  (3) Despite subsection 33(3A) of the Acts Interpretation Act 1901, the AER must not, under subsection (1) of this section:\n    (a) determine a matter in relation to supplying electricity:\n    (i) in a part, but not all, of the distribution region; or\n    (ii) to some, but not all, small customers of that type in the region; or\n    (b) make different provision with respect to supplying electricity:\n    (i) in different parts of the region; or\n    (ii) to different small customers of that type in the region.\n  Matters relevant to determining annual prices\n  (4) For the purposes of paragraph (1)(b), the AER must have regard to the following matters:\n    (a) the prices electricity retailers charge for supplying electricity in the region to that type of small customer;\n    (b) the principle that an electricity retailer should be able to make a reasonable profit in relation to supplying electricity in the region;\n    (c) the following costs:\n    (i) the wholesale cost of electricity in the region;\n    (ii) the cost of distributing and transmitting electricity in the region;\n    (iii) the cost of complying with the laws of the Commonwealth and the relevant State or Territory in relation to supplying electricity in the region;\n    (iv) if relevant to the region—the cost of acquiring and retaining small customers;\n    (v) the cost of serving small customers;\n    (d) any other matter the AER considers relevant.\n\n> Note: Before making a determination, the AER must consider any submissions received under subsection 17(1).\n\n#### 17 Requirements relating to making determinations\n\n  (1) Subject to subsection (4) of this section, before making a determination under section 16, the AER must:\n    (a) publish a draft of the determination on the AER’s website; and\n    (b) invite submissions about the draft determination, within a specified period (which must be at least 21 days after the draft is published); and\n    (c) consider any submissions received within that period.\n  (2) The AER must not make a determination under section 16 for a financial year:\n    (a) before 1 July in the previous financial year; or\n    (b) subject to subsection (4) of this section—earlier than 42 days after the day the AER publishes a draft of the determination under subsection (1); or\n    (c) subject to subsections (4) and (5)—after the first business day after 25 May in the previous financial year.\n  (3) A determination made under section 16 must not commence earlier than 30 days after the day the determination is registered.\n  Exceptions\n  (4) Subsection (1) and paragraphs (2)(b) and (c) do not apply to determining a model annual usage or a reference price (the new determination) for a financial year, in relation to supplying electricity in a distribution region to small customers of a type, if:\n    (a) the AER has previously made such a determination (the previous determination) for the year in relation to the region and the type of small customer; and\n    (b) the only effect of the new determination is to correct minor or technical errors in the previous determination.\n  (5) Paragraph (2)(c) does not apply to determining a model annual usage or a reference price (the new determination) for a financial year, in relation to supplying electricity in a distribution region to small customers of a type, if:\n    (a) the AER has previously made, or purportedly made, such a determination (the previous determination) for the year in relation to the region and the type of small customer; and\n    (b) the previous determination was not validly made.\n\n## Part 4—Application and transitional provisions\n\n### Division 1—Application of this instrument\n\n#### 19 Application of this instrument\n\n  (1) Subject to this section, this instrument applies to financial years starting on or after 1 July 2019.\n  Electricity Retail Code of Conduct\n  (3) Section 14 applies to advertising that occurs on or after 1 July 2019.\n  Determinations\n  (4) Subsection 17(1), paragraph 17(2)(b) and subsection 17(3) do not apply in relation to a determination made on or before 30 June 2019.\n  (5) Paragraph 17(2)(c) applies in relation to a determination for the financial year starting on 1 July 2019 as if the reference in that paragraph to 1 May in the previous financial year were a reference to 30 June 2019.\n\n#### 20 No acquisition of property otherwise than on just terms\n\n  Subdivision A of Division 2 of Part 2 (caps on standing offer prices) does not apply to the extent that its operation would result in an acquisition of property (within the meaning of paragraph 51(xxxi) of the Constitution) from a person otherwise than on just terms (within the meaning of that paragraph).\n\n### Division 2—Amendments made by the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020\n\n#### 21 Application of amendments—Schedule 1\n\n  Parts 1 and 2 of Schedule 1\n  (1) The amendments of this instrument made by Parts 1 and 2 of Schedule 1 to the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020 apply:\n    (a) to the extent the amendments relate to the operation of section 14 of this instrument—in relation to advertising that occurs on or after 1 July 2020; and\n    (b) otherwise—in relation to financial years starting on or after 1 July 2020.\n  (2) Subsection 17(1), paragraph 17(2)(b) and subsection 17(3) do not apply in relation to a determination made:\n    (a) on or after the commencement of this section; and\n    (b) on or before 30 June 2020.\n  Part 3 of Schedule 1\n  (3) The amendments of this instrument made by Part 3 of Schedule 1 to the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020 apply in relation to a determination made under paragraph 16(1)(a) or (b) of this instrument on or after the commencement of this section.\n\n#### 22 Application of amendments—Schedule 2\n\n  The amendments of this instrument made by Part 1 of Schedule 2 to the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020 apply in relation to financial years starting on or after 1 July 2020.","sortOrder":5},{"sectionNumber":"5","sectionType":"section","heading":"Definitions","content":"#### 5 Definitions\n\n> Note: A number of expressions used in this instrument are defined in the Act, including the following:\n\n    (a) AER;\n    (b) contract;\n    (c) corporation;\n    (ca) personal information;\n    (d) supply.\n  In this instrument:\n\n> Act means the Competition and Consumer Act 2010.\n\n> communicate prices for supplying electricity: see subsection 12(2A).\n\n> comply with the price cap has the meaning given by subsection 10(3).\n\n> conditional discount:\n\n    (a) subject to paragraph (b), includes a conditional rebate or conditional credit; and\n    (b) does not include a discount, rebate or credit if all of the conditions on it relate to the circumstances in which a small customer enters into a contract with an electricity retailer for supplying electricity to the small customer.\n\n> conditional price has the meaning given by subsection 12(4).\n\n> consumer has the meaning given by subsection 51ACA(1) of the Act.\n\n> controlled load tariff means a tariff for supplying electricity for use only in specific appliances.\n\n> demand tariff: a tariff for supplying electricity is a demand tariff if working out the amount a consumer is charged for the supply of electricity during a period at prices that include that tariff requires identifying, from among particular sub‑periods of the period, the sub‑period during which the consumer’s demand for the supply of electricity is the highest.\n\n> distribution region means the region in which a particular electricity distribution network operates.\n\n> electricity retailer means a corporation authorised by or under a law of the Commonwealth or of a State or Territory to sell electricity.\n\n> flexible tariff means a tariff (other than a demand tariff), for supplying electricity, that varies (wholly or partly) according to the time of day when the electricity is supplied.\n\n> industry code has the meaning given by subsection 51ACA(1) of the Act.\n\n> lowest possible price has the meaning given by subsection 12(4).\n\n> model annual usage for a financial year, in relation to supplying electricity in a distribution region to a small customer of a particular type, means the matters determined under paragraph 16(1)(a) for the year in relation to the supply.\n\n> MWh means megawatt hour.\n\n> price:\n\n    (a) subject to paragraph (b), includes a charge of any description, including a recurring fee (for example, an annual membership fee); and\n    (b) does not include any of the following:\n    (i) a one‑off fee (for example, a connection or reconnection fee or an account establishment fee);\n    (ii) a fee for making, or failing to make, a payment in particular circumstances (for example, a credit card transaction fee, a late payment fee or a direct debit dishonour fee);\n    (iii) a fee for a service provided on request on an ad‑hoc basis (for example, a fee for a meter read requested by a consumer).\n\n> proportional conditional discount has the meaning given by subsection 12(4).\n\n> reference price for a financial year, in relation to supplying electricity in a distribution region to a small customer of a particular type, means the per‑customer annual price determined under paragraph 16(1)(b) for the year in relation to the supply.\n\n> representative customer, in relation to supplying electricity in a distribution region in a financial year to a small customer of a particular type, means a small customer of that type who is supplied with electricity in that region in the year in accordance with the model annual usage for the year in relation to the supply.\n\n> small business customer has the meaning given by section 6.\n\n> small customer has the meaning given by section 6.\n\n> standing offer prices means all of an electricity retailer’s prices for supplying electricity in a distribution region to a small customer in any of the following circumstances:\n\n    (a) the retailer is required under a law of a State or Territory to offer to supply the electricity;\n    (b) the electricity is not supplied under a contract.\n\n> Note: Examples of the circumstances covered by paragraph (b) include the following:\n\n    (a) the small customer starts consuming electricity at premises without first contacting the retailer;\n    (b) the small customer continues consuming electricity at premises after a contract for the supply of electricity to the premises has ended;\n    (c) the small customer is transferred to the retailer under a retailer of last resort scheme.\n\n> types of small customer has the meaning given by section 6.\n\n> unconditional price has the meaning given by subsection 12(4).","sortOrder":6},{"sectionNumber":"6","sectionType":"section","heading":"Small customers","content":"#### 6 Small customers\n\n  (1) This section applies in relation to an electricity retailer supplying (or proposing to supply) electricity to a consumer.\n  (2) Subject to subsection (3), the consumer is a small customer if the consumer is any of the following types of small customer:\n    (a) a consumer in relation to whom both of the following apply:\n    (i) the electricity is principally for personal, household or domestic use;\n    (ii) the prices for the supply include a controlled load tariff;\n    (b) a consumer in relation to whom both of the following apply:\n    (i) the electricity is principally for personal, household or domestic use;\n    (ii) the prices for the supply do not include a controlled load tariff;\n    (c) a consumer (a small business customer) in relation to whom all of the following apply:\n    (i) the electricity is not principally for personal, household or domestic use;\n    (ii) the supply is, or will be, at a rate of less than 100 MWh a year;\n    (iii) the prices for the supply do not include a controlled load tariff or a flexible tariff.\n  (3) The consumer is not a small customer, of any type, if:\n    (a) the prices for the supply include a demand tariff; or\n    (b) the supply is through a prepayment meter; or\n    (c) the supply is by means of an embedded network.","sortOrder":7},{"sectionNumber":"7","sectionType":"section","heading":"Civil penalty provisions","content":"#### 7 Civil penalty provisions\n\n  A provision of Division 2 of Part 2 that is of one of the following kinds and sets out at its foot a pecuniary penalty indicated by the words “civil penalty” is a civil penalty provision of the industry code in that Division for the purposes of Part IVB and section 76 of the Act:\n    (a) a subsection;\n    (b) a section that is not divided into subsections.","sortOrder":8},{"sectionNumber":"Division 3","sectionType":"division","heading":"Scope of this instrument","content":"## Part 1—Preliminary\n\n### Division 1—Preliminary\n\n#### 1 Name\n\n  This instrument is the Competition and Consumer (Industry Code—Electricity Retail) Regulations 2019.\n\n#### 3 Authority\n\n  This instrument is made under the Competition and Consumer Act 2010.\n\n#### 4 Simplified outline of this instrument\n\nPart 2 prescribes a mandatory industry code for supplying electricity to small customers (i.e. most residential customers and small business customers: see section 6).\n\nUnder the code:\n\n(a) standing offer prices must be set such that, were a small customer to be supplied in a financial year at those prices with the amount of electricity determined by the AER for the financial year under Part 3 (the model annual usage), the total amount the customer would have to pay for the supply would not exceed the price determined by the AER under that Part (the reference price) (see section 10); and\n\n(b) small customers must be told how prices for supplying electricity compare with the reference price (see section 12); and\n\n(c) an advertisement for supplying electricity to small customers must not have a discount as its most conspicuous price‑related matter, and must state any conditions on discounts clearly (see section 14).\n\nUnder Part 3, the AER determines a model annual usage and reference price in relation to each distribution region and each type of small customer.\n\nThis instrument does not apply in relation to supplying electricity in:\n\n(a) small distribution regions; or\n\n(b) distribution regions where standing offer prices are set under a State or Territory law.\n\n(See section 8).\n\n### Division 2—Definitions etc.\n\n#### 5 Definitions\n\n> Note: A number of expressions used in this instrument are defined in the Act, including the following:\n\n    (a) AER;\n    (b) contract;\n    (c) corporation;\n    (ca) personal information;\n    (d) supply.\n  In this instrument:\n\n> Act means the Competition and Consumer Act 2010.\n\n> communicate prices for supplying electricity: see subsection 12(2A).\n\n> comply with the price cap has the meaning given by subsection 10(3).\n\n> conditional discount:\n\n    (a) subject to paragraph (b), includes a conditional rebate or conditional credit; and\n    (b) does not include a discount, rebate or credit if all of the conditions on it relate to the circumstances in which a small customer enters into a contract with an electricity retailer for supplying electricity to the small customer.\n\n> conditional price has the meaning given by subsection 12(4).\n\n> consumer has the meaning given by subsection 51ACA(1) of the Act.\n\n> controlled load tariff means a tariff for supplying electricity for use only in specific appliances.\n\n> demand tariff: a tariff for supplying electricity is a demand tariff if working out the amount a consumer is charged for the supply of electricity during a period at prices that include that tariff requires identifying, from among particular sub‑periods of the period, the sub‑period during which the consumer’s demand for the supply of electricity is the highest.\n\n> distribution region means the region in which a particular electricity distribution network operates.\n\n> electricity retailer means a corporation authorised by or under a law of the Commonwealth or of a State or Territory to sell electricity.\n\n> flexible tariff means a tariff (other than a demand tariff), for supplying electricity, that varies (wholly or partly) according to the time of day when the electricity is supplied.\n\n> industry code has the meaning given by subsection 51ACA(1) of the Act.\n\n> lowest possible price has the meaning given by subsection 12(4).\n\n> model annual usage for a financial year, in relation to supplying electricity in a distribution region to a small customer of a particular type, means the matters determined under paragraph 16(1)(a) for the year in relation to the supply.\n\n> MWh means megawatt hour.\n\n> price:\n\n    (a) subject to paragraph (b), includes a charge of any description, including a recurring fee (for example, an annual membership fee); and\n    (b) does not include any of the following:\n    (i) a one‑off fee (for example, a connection or reconnection fee or an account establishment fee);\n    (ii) a fee for making, or failing to make, a payment in particular circumstances (for example, a credit card transaction fee, a late payment fee or a direct debit dishonour fee);\n    (iii) a fee for a service provided on request on an ad‑hoc basis (for example, a fee for a meter read requested by a consumer).\n\n> proportional conditional discount has the meaning given by subsection 12(4).\n\n> reference price for a financial year, in relation to supplying electricity in a distribution region to a small customer of a particular type, means the per‑customer annual price determined under paragraph 16(1)(b) for the year in relation to the supply.\n\n> representative customer, in relation to supplying electricity in a distribution region in a financial year to a small customer of a particular type, means a small customer of that type who is supplied with electricity in that region in the year in accordance with the model annual usage for the year in relation to the supply.\n\n> small business customer has the meaning given by section 6.\n\n> small customer has the meaning given by section 6.\n\n> standing offer prices means all of an electricity retailer’s prices for supplying electricity in a distribution region to a small customer in any of the following circumstances:\n\n    (a) the retailer is required under a law of a State or Territory to offer to supply the electricity;\n    (b) the electricity is not supplied under a contract.\n\n> Note: Examples of the circumstances covered by paragraph (b) include the following:\n\n    (a) the small customer starts consuming electricity at premises without first contacting the retailer;\n    (b) the small customer continues consuming electricity at premises after a contract for the supply of electricity to the premises has ended;\n    (c) the small customer is transferred to the retailer under a retailer of last resort scheme.\n\n> types of small customer has the meaning given by section 6.\n\n> unconditional price has the meaning given by subsection 12(4).\n\n#### 6 Small customers\n\n  (1) This section applies in relation to an electricity retailer supplying (or proposing to supply) electricity to a consumer.\n  (2) Subject to subsection (3), the consumer is a small customer if the consumer is any of the following types of small customer:\n    (a) a consumer in relation to whom both of the following apply:\n    (i) the electricity is principally for personal, household or domestic use;\n    (ii) the prices for the supply include a controlled load tariff;\n    (b) a consumer in relation to whom both of the following apply:\n    (i) the electricity is principally for personal, household or domestic use;\n    (ii) the prices for the supply do not include a controlled load tariff;\n    (c) a consumer (a small business customer) in relation to whom all of the following apply:\n    (i) the electricity is not principally for personal, household or domestic use;\n    (ii) the supply is, or will be, at a rate of less than 100 MWh a year;\n    (iii) the prices for the supply do not include a controlled load tariff or a flexible tariff.\n  (3) The consumer is not a small customer, of any type, if:\n    (a) the prices for the supply include a demand tariff; or\n    (b) the supply is through a prepayment meter; or\n    (c) the supply is by means of an embedded network.\n\n#### 7 Civil penalty provisions\n\n  A provision of Division 2 of Part 2 that is of one of the following kinds and sets out at its foot a pecuniary penalty indicated by the words “civil penalty” is a civil penalty provision of the industry code in that Division for the purposes of Part IVB and section 76 of the Act:\n    (a) a subsection;\n    (b) a section that is not divided into subsections.\n\n### Division 3—Scope of this instrument\n\n#### 8 Distribution regions to which this instrument does not apply\n\n  This instrument does not apply, in relation to a financial year, to supplying electricity in a distribution region if:\n    (a) any standing offer prices, or maximum standing offer prices, for supplying electricity in the year in the region to a small customer are set by or under a law of a State or Territory; or\n    (b) the total number of consumers to whom electricity retailers supplied electricity in the region, and any interconnected distribution regions, in the previous financial year was less than 100,000.\n\n#### 8A Solar feed‑in tariffs\n\n  For the purposes of this instrument, disregard any amount that an electricity retailer must pay (or credit) to a consumer for electricity generated by a solar photovoltaic unit of the consumer.\n\n## Part 2—Electricity Retail Code of Conduct\n\n### Division 1—Introduction\n\n#### 9 Mandatory industry code in Division 2\n\n  For the purposes of section 51AE of the Act, the industry code set out in Division 2 of this Part:\n    (a) is prescribed for the purposes of Part IVB of the Act; and\n    (b) is declared to be a mandatory industry code.\n\n### Division 2—Electricity Retail Code of Conduct\n\n#### Subdivision A—Caps on standing offer prices\n\n#### 10 Caps on standing offer prices\n\n  (1) This section applies in relation to an electricity retailer’s standing offer prices on a day in a financial year for supplying electricity in a distribution region to a small customer of a particular type if:\n    (a) a model annual usage; and\n    (b) a reference price;\n  are in force for the year in relation to the supply.\n\n> Note: For distribution regions to which this instrument does not apply in relation to a financial year, see section 8.\n\n  (2) The electricity retailer must ensure that the standing offer prices comply with the price cap on that day.\n\nCivil penalty: 300 penalty units.\n\n  (3) The standing offer prices comply with the price cap if the total amount a representative customer, who was a small customer of that type, would be charged for the supply of electricity in the region in the year at the standing offer prices would not exceed the reference price.\n  Record keeping\n  (4) The electricity retailer must:\n    (a) make a record demonstrating how the retailer calculated the total amount mentioned in subsection (3) in relation to the standing offer prices; and\n    (b) keep the record for 6 years from the end of the financial year mentioned in subsection (1).\n\nCivil penalty: 300 penalty units.\n\n#### Subdivision B—Communicating prices to small customers\n\n#### 12 Communication to small customers must compare retailer’s prices with reference price\n\n  Scope of this section\n  (1) This section applies, at a time in a financial year, to an electricity retailer’s prices (the offered prices) for supplying electricity in a distribution region to a small customer of a particular type if:\n    (a) a model annual usage; and\n    (b) a reference price;\n  are in force for the year in relation to the supply.\n\n> Note: For distribution regions to which this instrument does not apply in relation to a financial year, see section 8.\n\n  Civil penalty provision\n  (2) The electricity retailer must not communicate the offered prices to a small customer of that type unless the communication meets the requirements of subsections (3), (6) and (7).\n\nCivil penalty: 300 penalty units.\n\n  (2A) The electricity retailer communicates the offered prices to a small customer of that type if:\n    (a) the electricity retailer advertises or publishes the prices; or\n    (b) the electricity retailer offers to supply electricity in the region to the small customer at those prices; or\n    (c) both of the following subparagraphs apply:\n    (i) the electricity retailer notifies the small customer of the offered prices in writing (other than as mentioned in paragraph (a) or (b)) as part of notifying the small customer of a change to the electricity retailer’s prices for supplying electricity to the small customer;\n    (ii) the offered prices are the prices that apply after the change.\n  Prices and discounts\n  (3) The communication must state the following matters, making it clear that the matters relate to a representative customer:\n    (a) the difference between:\n    (i) the reference price; and\n    (ii) the unconditional price;\n    expressed as a percentage of the reference price;\n    (b) for each proportional conditional discount mentioned in the communication—the difference between:\n    (i) the unconditional price; and\n    (ii) the conditional price for the discount;\n    expressed as a percentage of the reference price;\n    (c) the lowest possible price.\n  (4) In this instrument:\n\n> conditional price for a proportional conditional discount means the total amount a representative customer would be charged for the supply of electricity in the financial year at the offered prices, assuming that the conditions on the discount were met and disregarding any other conditional discounts.\n\n> lowest possible price means the total amount a representative customer would be charged for the supply of electricity in the financial year at the offered prices, assuming that the conditions on all conditional discounts (if any) mentioned in the communication were met.\n\n> Note: If the communication does not mention any conditional discounts, the lowest possible price is the unconditional price.\n\n> proportional conditional discount means a conditional discount that is calculated as a proportion of all or part of the amount a small customer is charged for the supply of electricity at the offered prices.\n\n> unconditional price means the total amount a representative customer would be charged for the supply of electricity in the financial year at the offered prices, disregarding any conditional discounts.\n\n  Other matters\n  (6) The communication must also state:\n    (a) the distribution region; and\n    (b) the type of small customer.\n  (7) The communication must state the matters required by subsections (3) and (6) and 13(2) (whichever are applicable) clearly and conspicuously.\n\n#### 13 Alternative requirement for offers\n\n  (1) Paragraph 12(3)(c) does not apply, at a time in a financial year, to an offer by an electricity retailer to supply electricity in a distribution region to a small customer at the offered prices mentioned in subsection 12(1) if the offer meets the requirement of subsection (2) of this section.\n  (2) The offer must state the total amount the electricity retailer estimates the small customer would be charged for the supply of electricity in the region in the year, assuming that the conditions on all conditional discounts (if any) mentioned in the offer were met.\n  (3) In making an estimate for the purposes of subsection (2), the electricity retailer may have regard to:\n    (a) the rate at which electricity was supplied to the small customer in the past; and\n    (b) the timing or pattern of that past supply; and\n    (c) any other matter the retailer considers relevant.\n\n#### 13A Keeping records\n\n  Scope of this section\n  (1) This section applies if, during a financial year:\n    (a) an electricity retailer communicates to a small customer of a particular type the electricity retailer’s prices (the offered prices) for supplying electricity in a distribution region to a small customer of that type; and\n    (b) both:\n    (i) a model annual usage; and\n    (ii) a reference price;\n    are in force for the year in relation to the supply.\n  (2) The electricity retailer must:\n    (a) make a record of the following:\n    (i) the content of the communication;\n    (ii) the date of the communication;\n    (iii) how the retailer calculated or estimated the matters mentioned in paragraphs 12(3)(a), (b) and (c) and subsection 13(2) (whichever are applicable) in relation to the offered prices; and\n    (b) keep the record for 6 years from the end of the financial year in which the communication is made.\n\nCivil penalty: 300 penalty units.\n\n  (3) The record is not required to contain:\n    (a) the name or contact details of a small customer; or\n    (b) personal information about a small customer who is an individual.\n  Communications based on a single template or script\n  (4) The electricity retailer may make a single record under paragraph (2)(a) in relation to 2 or more communications of the offered prices (whether to the same small customer, or to different small customers of the same type in the same distribution region) if the communications are:\n    (a) made during the same financial year; and\n    (b) based on a single template or script; and\n    (c) substantially identical in content and form (apart from being made to different small customers).\n  (5) A record made in accordance with subsection (4):\n    (a) is taken to meet the requirement of subparagraph (2)(a)(i) if it records so much of the contents of the communications as are identical; and\n    (b) is taken to meet the requirement of subparagraph (2)(a)(ii) if it records the first and last dates on which the communications were made.\n\n#### Subdivision C—Advertising conditional discounts\n\n#### 14 Advertising conditional discounts\n\n  (1) An electricity retailer must not advertise prices for supplying electricity in a distribution region to small customers if:\n    (a) the advertisement mentions a conditional discount in relation to the prices; and\n    (b) the advertisement does not meet the requirements of subsections (2) and (3).\n\nCivil penalty: 300 penalty units.\n\n  (2) The conditional discount must not be the price‑related matter that is mentioned most conspicuously in the advertisement.\n  (3) The advertisement must state the conditions on the conditional discount clearly and conspicuously.\n  (4) To avoid doubt, in determining whether this section does not apply because of section 8 (distribution regions to which this instrument does not apply), have regard to the financial year in which the advertising occurs, rather than the financial year in which the electricity is expected to be supplied.\n\n## Part 3—Functions of the AER\n\n#### 14A Purpose of this Part\n\n  This Part is made for the purposes of paragraph 44AH(1)(b) of the Act.\n\n#### 15 Functions of the AER\n\n  The AER has the function of determining the matters required or permitted by the rest of this Part to be determined by the AER.\n\n#### 16 Determining model annual usage and annual prices\n\n  (1) The AER must, by legislative instrument, determine the following matters for a financial year in relation to supplying electricity in a distribution region to small customers of a particular type:\n    (a) both of the following that the AER considers to be broadly representative, at the time it makes the determination, of the supply of electricity in that region in the year to small customers of that type:\n    (i) the per‑customer amount of electricity supplied;\n    (ii) the timing or pattern of the supply (subject to subsection (2));\n    (b) what the AER considers would be a reasonable per‑customer annual price for supplying electricity in that region to small customers of that type in accordance with the matters determined under paragraph (a).\n\n> Note: For distribution regions to which this instrument does not apply in relation to a financial year, see section 8.\n\n  (2) Subparagraph (1)(a)(ii) does not apply in relation to small business customers.\n  (3) Despite subsection 33(3A) of the Acts Interpretation Act 1901, the AER must not, under subsection (1) of this section:\n    (a) determine a matter in relation to supplying electricity:\n    (i) in a part, but not all, of the distribution region; or\n    (ii) to some, but not all, small customers of that type in the region; or\n    (b) make different provision with respect to supplying electricity:\n    (i) in different parts of the region; or\n    (ii) to different small customers of that type in the region.\n  Matters relevant to determining annual prices\n  (4) For the purposes of paragraph (1)(b), the AER must have regard to the following matters:\n    (a) the prices electricity retailers charge for supplying electricity in the region to that type of small customer;\n    (b) the principle that an electricity retailer should be able to make a reasonable profit in relation to supplying electricity in the region;\n    (c) the following costs:\n    (i) the wholesale cost of electricity in the region;\n    (ii) the cost of distributing and transmitting electricity in the region;\n    (iii) the cost of complying with the laws of the Commonwealth and the relevant State or Territory in relation to supplying electricity in the region;\n    (iv) if relevant to the region—the cost of acquiring and retaining small customers;\n    (v) the cost of serving small customers;\n    (d) any other matter the AER considers relevant.\n\n> Note: Before making a determination, the AER must consider any submissions received under subsection 17(1).\n\n#### 17 Requirements relating to making determinations\n\n  (1) Subject to subsection (4) of this section, before making a determination under section 16, the AER must:\n    (a) publish a draft of the determination on the AER’s website; and\n    (b) invite submissions about the draft determination, within a specified period (which must be at least 21 days after the draft is published); and\n    (c) consider any submissions received within that period.\n  (2) The AER must not make a determination under section 16 for a financial year:\n    (a) before 1 July in the previous financial year; or\n    (b) subject to subsection (4) of this section—earlier than 42 days after the day the AER publishes a draft of the determination under subsection (1); or\n    (c) subject to subsections (4) and (5)—after the first business day after 25 May in the previous financial year.\n  (3) A determination made under section 16 must not commence earlier than 30 days after the day the determination is registered.\n  Exceptions\n  (4) Subsection (1) and paragraphs (2)(b) and (c) do not apply to determining a model annual usage or a reference price (the new determination) for a financial year, in relation to supplying electricity in a distribution region to small customers of a type, if:\n    (a) the AER has previously made such a determination (the previous determination) for the year in relation to the region and the type of small customer; and\n    (b) the only effect of the new determination is to correct minor or technical errors in the previous determination.\n  (5) Paragraph (2)(c) does not apply to determining a model annual usage or a reference price (the new determination) for a financial year, in relation to supplying electricity in a distribution region to small customers of a type, if:\n    (a) the AER has previously made, or purportedly made, such a determination (the previous determination) for the year in relation to the region and the type of small customer; and\n    (b) the previous determination was not validly made.\n\n## Part 4—Application and transitional provisions\n\n### Division 1—Application of this instrument\n\n#### 19 Application of this instrument\n\n  (1) Subject to this section, this instrument applies to financial years starting on or after 1 July 2019.\n  Electricity Retail Code of Conduct\n  (3) Section 14 applies to advertising that occurs on or after 1 July 2019.\n  Determinations\n  (4) Subsection 17(1), paragraph 17(2)(b) and subsection 17(3) do not apply in relation to a determination made on or before 30 June 2019.\n  (5) Paragraph 17(2)(c) applies in relation to a determination for the financial year starting on 1 July 2019 as if the reference in that paragraph to 1 May in the previous financial year were a reference to 30 June 2019.\n\n#### 20 No acquisition of property otherwise than on just terms\n\n  Subdivision A of Division 2 of Part 2 (caps on standing offer prices) does not apply to the extent that its operation would result in an acquisition of property (within the meaning of paragraph 51(xxxi) of the Constitution) from a person otherwise than on just terms (within the meaning of that paragraph).\n\n### Division 2—Amendments made by the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020\n\n#### 21 Application of amendments—Schedule 1\n\n  Parts 1 and 2 of Schedule 1\n  (1) The amendments of this instrument made by Parts 1 and 2 of Schedule 1 to the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020 apply:\n    (a) to the extent the amendments relate to the operation of section 14 of this instrument—in relation to advertising that occurs on or after 1 July 2020; and\n    (b) otherwise—in relation to financial years starting on or after 1 July 2020.\n  (2) Subsection 17(1), paragraph 17(2)(b) and subsection 17(3) do not apply in relation to a determination made:\n    (a) on or after the commencement of this section; and\n    (b) on or before 30 June 2020.\n  Part 3 of Schedule 1\n  (3) The amendments of this instrument made by Part 3 of Schedule 1 to the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020 apply in relation to a determination made under paragraph 16(1)(a) or (b) of this instrument on or after the commencement of this section.\n\n#### 22 Application of amendments—Schedule 2\n\n  The amendments of this instrument made by Part 1 of Schedule 2 to the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020 apply in relation to financial years starting on or after 1 July 2020.","sortOrder":9},{"sectionNumber":"8","sectionType":"section","heading":"Distribution regions to which this instrument does not apply","content":"#### 8 Distribution regions to which this instrument does not apply\n\n  This instrument does not apply, in relation to a financial year, to supplying electricity in a distribution region if:\n    (a) any standing offer prices, or maximum standing offer prices, for supplying electricity in the year in the region to a small customer are set by or under a law of a State or Territory; or\n    (b) the total number of consumers to whom electricity retailers supplied electricity in the region, and any interconnected distribution regions, in the previous financial year was less than 100,000.","sortOrder":10},{"sectionNumber":"8A","sectionType":"section","heading":"Solar feed‑in tariffs","content":"#### 8A Solar feed‑in tariffs\n\n  For the purposes of this instrument, disregard any amount that an electricity retailer must pay (or credit) to a consumer for electricity generated by a solar photovoltaic unit of the consumer.","sortOrder":11},{"sectionNumber":"Part 2","sectionType":"part","heading":"Electricity Retail Code of Conduct","content":"## Part 1—Preliminary\n\n### Division 1—Preliminary\n\n#### 1 Name\n\n  This instrument is the Competition and Consumer (Industry Code—Electricity Retail) Regulations 2019.\n\n#### 3 Authority\n\n  This instrument is made under the Competition and Consumer Act 2010.\n\n#### 4 Simplified outline of this instrument\n\nPart 2 prescribes a mandatory industry code for supplying electricity to small customers (i.e. most residential customers and small business customers: see section 6).\n\nUnder the code:\n\n(a) standing offer prices must be set such that, were a small customer to be supplied in a financial year at those prices with the amount of electricity determined by the AER for the financial year under Part 3 (the model annual usage), the total amount the customer would have to pay for the supply would not exceed the price determined by the AER under that Part (the reference price) (see section 10); and\n\n(b) small customers must be told how prices for supplying electricity compare with the reference price (see section 12); and\n\n(c) an advertisement for supplying electricity to small customers must not have a discount as its most conspicuous price‑related matter, and must state any conditions on discounts clearly (see section 14).\n\nUnder Part 3, the AER determines a model annual usage and reference price in relation to each distribution region and each type of small customer.\n\nThis instrument does not apply in relation to supplying electricity in:\n\n(a) small distribution regions; or\n\n(b) distribution regions where standing offer prices are set under a State or Territory law.\n\n(See section 8).\n\n### Division 2—Definitions etc.\n\n#### 5 Definitions\n\n> Note: A number of expressions used in this instrument are defined in the Act, including the following:\n\n    (a) AER;\n    (b) contract;\n    (c) corporation;\n    (ca) personal information;\n    (d) supply.\n  In this instrument:\n\n> Act means the Competition and Consumer Act 2010.\n\n> communicate prices for supplying electricity: see subsection 12(2A).\n\n> comply with the price cap has the meaning given by subsection 10(3).\n\n> conditional discount:\n\n    (a) subject to paragraph (b), includes a conditional rebate or conditional credit; and\n    (b) does not include a discount, rebate or credit if all of the conditions on it relate to the circumstances in which a small customer enters into a contract with an electricity retailer for supplying electricity to the small customer.\n\n> conditional price has the meaning given by subsection 12(4).\n\n> consumer has the meaning given by subsection 51ACA(1) of the Act.\n\n> controlled load tariff means a tariff for supplying electricity for use only in specific appliances.\n\n> demand tariff: a tariff for supplying electricity is a demand tariff if working out the amount a consumer is charged for the supply of electricity during a period at prices that include that tariff requires identifying, from among particular sub‑periods of the period, the sub‑period during which the consumer’s demand for the supply of electricity is the highest.\n\n> distribution region means the region in which a particular electricity distribution network operates.\n\n> electricity retailer means a corporation authorised by or under a law of the Commonwealth or of a State or Territory to sell electricity.\n\n> flexible tariff means a tariff (other than a demand tariff), for supplying electricity, that varies (wholly or partly) according to the time of day when the electricity is supplied.\n\n> industry code has the meaning given by subsection 51ACA(1) of the Act.\n\n> lowest possible price has the meaning given by subsection 12(4).\n\n> model annual usage for a financial year, in relation to supplying electricity in a distribution region to a small customer of a particular type, means the matters determined under paragraph 16(1)(a) for the year in relation to the supply.\n\n> MWh means megawatt hour.\n\n> price:\n\n    (a) subject to paragraph (b), includes a charge of any description, including a recurring fee (for example, an annual membership fee); and\n    (b) does not include any of the following:\n    (i) a one‑off fee (for example, a connection or reconnection fee or an account establishment fee);\n    (ii) a fee for making, or failing to make, a payment in particular circumstances (for example, a credit card transaction fee, a late payment fee or a direct debit dishonour fee);\n    (iii) a fee for a service provided on request on an ad‑hoc basis (for example, a fee for a meter read requested by a consumer).\n\n> proportional conditional discount has the meaning given by subsection 12(4).\n\n> reference price for a financial year, in relation to supplying electricity in a distribution region to a small customer of a particular type, means the per‑customer annual price determined under paragraph 16(1)(b) for the year in relation to the supply.\n\n> representative customer, in relation to supplying electricity in a distribution region in a financial year to a small customer of a particular type, means a small customer of that type who is supplied with electricity in that region in the year in accordance with the model annual usage for the year in relation to the supply.\n\n> small business customer has the meaning given by section 6.\n\n> small customer has the meaning given by section 6.\n\n> standing offer prices means all of an electricity retailer’s prices for supplying electricity in a distribution region to a small customer in any of the following circumstances:\n\n    (a) the retailer is required under a law of a State or Territory to offer to supply the electricity;\n    (b) the electricity is not supplied under a contract.\n\n> Note: Examples of the circumstances covered by paragraph (b) include the following:\n\n    (a) the small customer starts consuming electricity at premises without first contacting the retailer;\n    (b) the small customer continues consuming electricity at premises after a contract for the supply of electricity to the premises has ended;\n    (c) the small customer is transferred to the retailer under a retailer of last resort scheme.\n\n> types of small customer has the meaning given by section 6.\n\n> unconditional price has the meaning given by subsection 12(4).\n\n#### 6 Small customers\n\n  (1) This section applies in relation to an electricity retailer supplying (or proposing to supply) electricity to a consumer.\n  (2) Subject to subsection (3), the consumer is a small customer if the consumer is any of the following types of small customer:\n    (a) a consumer in relation to whom both of the following apply:\n    (i) the electricity is principally for personal, household or domestic use;\n    (ii) the prices for the supply include a controlled load tariff;\n    (b) a consumer in relation to whom both of the following apply:\n    (i) the electricity is principally for personal, household or domestic use;\n    (ii) the prices for the supply do not include a controlled load tariff;\n    (c) a consumer (a small business customer) in relation to whom all of the following apply:\n    (i) the electricity is not principally for personal, household or domestic use;\n    (ii) the supply is, or will be, at a rate of less than 100 MWh a year;\n    (iii) the prices for the supply do not include a controlled load tariff or a flexible tariff.\n  (3) The consumer is not a small customer, of any type, if:\n    (a) the prices for the supply include a demand tariff; or\n    (b) the supply is through a prepayment meter; or\n    (c) the supply is by means of an embedded network.\n\n#### 7 Civil penalty provisions\n\n  A provision of Division 2 of Part 2 that is of one of the following kinds and sets out at its foot a pecuniary penalty indicated by the words “civil penalty” is a civil penalty provision of the industry code in that Division for the purposes of Part IVB and section 76 of the Act:\n    (a) a subsection;\n    (b) a section that is not divided into subsections.\n\n### Division 3—Scope of this instrument\n\n#### 8 Distribution regions to which this instrument does not apply\n\n  This instrument does not apply, in relation to a financial year, to supplying electricity in a distribution region if:\n    (a) any standing offer prices, or maximum standing offer prices, for supplying electricity in the year in the region to a small customer are set by or under a law of a State or Territory; or\n    (b) the total number of consumers to whom electricity retailers supplied electricity in the region, and any interconnected distribution regions, in the previous financial year was less than 100,000.\n\n#### 8A Solar feed‑in tariffs\n\n  For the purposes of this instrument, disregard any amount that an electricity retailer must pay (or credit) to a consumer for electricity generated by a solar photovoltaic unit of the consumer.\n\n## Part 2—Electricity Retail Code of Conduct\n\n### Division 1—Introduction\n\n#### 9 Mandatory industry code in Division 2\n\n  For the purposes of section 51AE of the Act, the industry code set out in Division 2 of this Part:\n    (a) is prescribed for the purposes of Part IVB of the Act; and\n    (b) is declared to be a mandatory industry code.\n\n### Division 2—Electricity Retail Code of Conduct\n\n#### Subdivision A—Caps on standing offer prices\n\n#### 10 Caps on standing offer prices\n\n  (1) This section applies in relation to an electricity retailer’s standing offer prices on a day in a financial year for supplying electricity in a distribution region to a small customer of a particular type if:\n    (a) a model annual usage; and\n    (b) a reference price;\n  are in force for the year in relation to the supply.\n\n> Note: For distribution regions to which this instrument does not apply in relation to a financial year, see section 8.\n\n  (2) The electricity retailer must ensure that the standing offer prices comply with the price cap on that day.\n\nCivil penalty: 300 penalty units.\n\n  (3) The standing offer prices comply with the price cap if the total amount a representative customer, who was a small customer of that type, would be charged for the supply of electricity in the region in the year at the standing offer prices would not exceed the reference price.\n  Record keeping\n  (4) The electricity retailer must:\n    (a) make a record demonstrating how the retailer calculated the total amount mentioned in subsection (3) in relation to the standing offer prices; and\n    (b) keep the record for 6 years from the end of the financial year mentioned in subsection (1).\n\nCivil penalty: 300 penalty units.\n\n#### Subdivision B—Communicating prices to small customers\n\n#### 12 Communication to small customers must compare retailer’s prices with reference price\n\n  Scope of this section\n  (1) This section applies, at a time in a financial year, to an electricity retailer’s prices (the offered prices) for supplying electricity in a distribution region to a small customer of a particular type if:\n    (a) a model annual usage; and\n    (b) a reference price;\n  are in force for the year in relation to the supply.\n\n> Note: For distribution regions to which this instrument does not apply in relation to a financial year, see section 8.\n\n  Civil penalty provision\n  (2) The electricity retailer must not communicate the offered prices to a small customer of that type unless the communication meets the requirements of subsections (3), (6) and (7).\n\nCivil penalty: 300 penalty units.\n\n  (2A) The electricity retailer communicates the offered prices to a small customer of that type if:\n    (a) the electricity retailer advertises or publishes the prices; or\n    (b) the electricity retailer offers to supply electricity in the region to the small customer at those prices; or\n    (c) both of the following subparagraphs apply:\n    (i) the electricity retailer notifies the small customer of the offered prices in writing (other than as mentioned in paragraph (a) or (b)) as part of notifying the small customer of a change to the electricity retailer’s prices for supplying electricity to the small customer;\n    (ii) the offered prices are the prices that apply after the change.\n  Prices and discounts\n  (3) The communication must state the following matters, making it clear that the matters relate to a representative customer:\n    (a) the difference between:\n    (i) the reference price; and\n    (ii) the unconditional price;\n    expressed as a percentage of the reference price;\n    (b) for each proportional conditional discount mentioned in the communication—the difference between:\n    (i) the unconditional price; and\n    (ii) the conditional price for the discount;\n    expressed as a percentage of the reference price;\n    (c) the lowest possible price.\n  (4) In this instrument:\n\n> conditional price for a proportional conditional discount means the total amount a representative customer would be charged for the supply of electricity in the financial year at the offered prices, assuming that the conditions on the discount were met and disregarding any other conditional discounts.\n\n> lowest possible price means the total amount a representative customer would be charged for the supply of electricity in the financial year at the offered prices, assuming that the conditions on all conditional discounts (if any) mentioned in the communication were met.\n\n> Note: If the communication does not mention any conditional discounts, the lowest possible price is the unconditional price.\n\n> proportional conditional discount means a conditional discount that is calculated as a proportion of all or part of the amount a small customer is charged for the supply of electricity at the offered prices.\n\n> unconditional price means the total amount a representative customer would be charged for the supply of electricity in the financial year at the offered prices, disregarding any conditional discounts.\n\n  Other matters\n  (6) The communication must also state:\n    (a) the distribution region; and\n    (b) the type of small customer.\n  (7) The communication must state the matters required by subsections (3) and (6) and 13(2) (whichever are applicable) clearly and conspicuously.\n\n#### 13 Alternative requirement for offers\n\n  (1) Paragraph 12(3)(c) does not apply, at a time in a financial year, to an offer by an electricity retailer to supply electricity in a distribution region to a small customer at the offered prices mentioned in subsection 12(1) if the offer meets the requirement of subsection (2) of this section.\n  (2) The offer must state the total amount the electricity retailer estimates the small customer would be charged for the supply of electricity in the region in the year, assuming that the conditions on all conditional discounts (if any) mentioned in the offer were met.\n  (3) In making an estimate for the purposes of subsection (2), the electricity retailer may have regard to:\n    (a) the rate at which electricity was supplied to the small customer in the past; and\n    (b) the timing or pattern of that past supply; and\n    (c) any other matter the retailer considers relevant.\n\n#### 13A Keeping records\n\n  Scope of this section\n  (1) This section applies if, during a financial year:\n    (a) an electricity retailer communicates to a small customer of a particular type the electricity retailer’s prices (the offered prices) for supplying electricity in a distribution region to a small customer of that type; and\n    (b) both:\n    (i) a model annual usage; and\n    (ii) a reference price;\n    are in force for the year in relation to the supply.\n  (2) The electricity retailer must:\n    (a) make a record of the following:\n    (i) the content of the communication;\n    (ii) the date of the communication;\n    (iii) how the retailer calculated or estimated the matters mentioned in paragraphs 12(3)(a), (b) and (c) and subsection 13(2) (whichever are applicable) in relation to the offered prices; and\n    (b) keep the record for 6 years from the end of the financial year in which the communication is made.\n\nCivil penalty: 300 penalty units.\n\n  (3) The record is not required to contain:\n    (a) the name or contact details of a small customer; or\n    (b) personal information about a small customer who is an individual.\n  Communications based on a single template or script\n  (4) The electricity retailer may make a single record under paragraph (2)(a) in relation to 2 or more communications of the offered prices (whether to the same small customer, or to different small customers of the same type in the same distribution region) if the communications are:\n    (a) made during the same financial year; and\n    (b) based on a single template or script; and\n    (c) substantially identical in content and form (apart from being made to different small customers).\n  (5) A record made in accordance with subsection (4):\n    (a) is taken to meet the requirement of subparagraph (2)(a)(i) if it records so much of the contents of the communications as are identical; and\n    (b) is taken to meet the requirement of subparagraph (2)(a)(ii) if it records the first and last dates on which the communications were made.\n\n#### Subdivision C—Advertising conditional discounts\n\n#### 14 Advertising conditional discounts\n\n  (1) An electricity retailer must not advertise prices for supplying electricity in a distribution region to small customers if:\n    (a) the advertisement mentions a conditional discount in relation to the prices; and\n    (b) the advertisement does not meet the requirements of subsections (2) and (3).\n\nCivil penalty: 300 penalty units.\n\n  (2) The conditional discount must not be the price‑related matter that is mentioned most conspicuously in the advertisement.\n  (3) The advertisement must state the conditions on the conditional discount clearly and conspicuously.\n  (4) To avoid doubt, in determining whether this section does not apply because of section 8 (distribution regions to which this instrument does not apply), have regard to the financial year in which the advertising occurs, rather than the financial year in which the electricity is expected to be supplied.\n\n## Part 3—Functions of the AER\n\n#### 14A Purpose of this Part\n\n  This Part is made for the purposes of paragraph 44AH(1)(b) of the Act.\n\n#### 15 Functions of the AER\n\n  The AER has the function of determining the matters required or permitted by the rest of this Part to be determined by the AER.\n\n#### 16 Determining model annual usage and annual prices\n\n  (1) The AER must, by legislative instrument, determine the following matters for a financial year in relation to supplying electricity in a distribution region to small customers of a particular type:\n    (a) both of the following that the AER considers to be broadly representative, at the time it makes the determination, of the supply of electricity in that region in the year to small customers of that type:\n    (i) the per‑customer amount of electricity supplied;\n    (ii) the timing or pattern of the supply (subject to subsection (2));\n    (b) what the AER considers would be a reasonable per‑customer annual price for supplying electricity in that region to small customers of that type in accordance with the matters determined under paragraph (a).\n\n> Note: For distribution regions to which this instrument does not apply in relation to a financial year, see section 8.\n\n  (2) Subparagraph (1)(a)(ii) does not apply in relation to small business customers.\n  (3) Despite subsection 33(3A) of the Acts Interpretation Act 1901, the AER must not, under subsection (1) of this section:\n    (a) determine a matter in relation to supplying electricity:\n    (i) in a part, but not all, of the distribution region; or\n    (ii) to some, but not all, small customers of that type in the region; or\n    (b) make different provision with respect to supplying electricity:\n    (i) in different parts of the region; or\n    (ii) to different small customers of that type in the region.\n  Matters relevant to determining annual prices\n  (4) For the purposes of paragraph (1)(b), the AER must have regard to the following matters:\n    (a) the prices electricity retailers charge for supplying electricity in the region to that type of small customer;\n    (b) the principle that an electricity retailer should be able to make a reasonable profit in relation to supplying electricity in the region;\n    (c) the following costs:\n    (i) the wholesale cost of electricity in the region;\n    (ii) the cost of distributing and transmitting electricity in the region;\n    (iii) the cost of complying with the laws of the Commonwealth and the relevant State or Territory in relation to supplying electricity in the region;\n    (iv) if relevant to the region—the cost of acquiring and retaining small customers;\n    (v) the cost of serving small customers;\n    (d) any other matter the AER considers relevant.\n\n> Note: Before making a determination, the AER must consider any submissions received under subsection 17(1).\n\n#### 17 Requirements relating to making determinations\n\n  (1) Subject to subsection (4) of this section, before making a determination under section 16, the AER must:\n    (a) publish a draft of the determination on the AER’s website; and\n    (b) invite submissions about the draft determination, within a specified period (which must be at least 21 days after the draft is published); and\n    (c) consider any submissions received within that period.\n  (2) The AER must not make a determination under section 16 for a financial year:\n    (a) before 1 July in the previous financial year; or\n    (b) subject to subsection (4) of this section—earlier than 42 days after the day the AER publishes a draft of the determination under subsection (1); or\n    (c) subject to subsections (4) and (5)—after the first business day after 25 May in the previous financial year.\n  (3) A determination made under section 16 must not commence earlier than 30 days after the day the determination is registered.\n  Exceptions\n  (4) Subsection (1) and paragraphs (2)(b) and (c) do not apply to determining a model annual usage or a reference price (the new determination) for a financial year, in relation to supplying electricity in a distribution region to small customers of a type, if:\n    (a) the AER has previously made such a determination (the previous determination) for the year in relation to the region and the type of small customer; and\n    (b) the only effect of the new determination is to correct minor or technical errors in the previous determination.\n  (5) Paragraph (2)(c) does not apply to determining a model annual usage or a reference price (the new determination) for a financial year, in relation to supplying electricity in a distribution region to small customers of a type, if:\n    (a) the AER has previously made, or purportedly made, such a determination (the previous determination) for the year in relation to the region and the type of small customer; and\n    (b) the previous determination was not validly made.\n\n## Part 4—Application and transitional provisions\n\n### Division 1—Application of this instrument\n\n#### 19 Application of this instrument\n\n  (1) Subject to this section, this instrument applies to financial years starting on or after 1 July 2019.\n  Electricity Retail Code of Conduct\n  (3) Section 14 applies to advertising that occurs on or after 1 July 2019.\n  Determinations\n  (4) Subsection 17(1), paragraph 17(2)(b) and subsection 17(3) do not apply in relation to a determination made on or before 30 June 2019.\n  (5) Paragraph 17(2)(c) applies in relation to a determination for the financial year starting on 1 July 2019 as if the reference in that paragraph to 1 May in the previous financial year were a reference to 30 June 2019.\n\n#### 20 No acquisition of property otherwise than on just terms\n\n  Subdivision A of Division 2 of Part 2 (caps on standing offer prices) does not apply to the extent that its operation would result in an acquisition of property (within the meaning of paragraph 51(xxxi) of the Constitution) from a person otherwise than on just terms (within the meaning of that paragraph).\n\n### Division 2—Amendments made by the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020\n\n#### 21 Application of amendments—Schedule 1\n\n  Parts 1 and 2 of Schedule 1\n  (1) The amendments of this instrument made by Parts 1 and 2 of Schedule 1 to the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020 apply:\n    (a) to the extent the amendments relate to the operation of section 14 of this instrument—in relation to advertising that occurs on or after 1 July 2020; and\n    (b) otherwise—in relation to financial years starting on or after 1 July 2020.\n  (2) Subsection 17(1), paragraph 17(2)(b) and subsection 17(3) do not apply in relation to a determination made:\n    (a) on or after the commencement of this section; and\n    (b) on or before 30 June 2020.\n  Part 3 of Schedule 1\n  (3) The amendments of this instrument made by Part 3 of Schedule 1 to the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020 apply in relation to a determination made under paragraph 16(1)(a) or (b) of this instrument on or after the commencement of this section.\n\n#### 22 Application of amendments—Schedule 2\n\n  The amendments of this instrument made by Part 1 of Schedule 2 to the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020 apply in relation to financial years starting on or after 1 July 2020.","sortOrder":12},{"sectionNumber":"9","sectionType":"section","heading":"Mandatory industry code in Division 2","content":"#### 9 Mandatory industry code in Division 2\n\n  For the purposes of section 51AE of the Act, the industry code set out in Division 2 of this Part:\n    (a) is prescribed for the purposes of Part IVB of the Act; and\n    (b) is declared to be a mandatory industry code.","sortOrder":14},{"sectionNumber":"Subdivision A","sectionType":"subdivision","heading":"Caps on standing offer prices","content":"## Part 1—Preliminary\n\n### Division 1—Preliminary\n\n#### 1 Name\n\n  This instrument is the Competition and Consumer (Industry Code—Electricity Retail) Regulations 2019.\n\n#### 3 Authority\n\n  This instrument is made under the Competition and Consumer Act 2010.\n\n#### 4 Simplified outline of this instrument\n\nPart 2 prescribes a mandatory industry code for supplying electricity to small customers (i.e. most residential customers and small business customers: see section 6).\n\nUnder the code:\n\n(a) standing offer prices must be set such that, were a small customer to be supplied in a financial year at those prices with the amount of electricity determined by the AER for the financial year under Part 3 (the model annual usage), the total amount the customer would have to pay for the supply would not exceed the price determined by the AER under that Part (the reference price) (see section 10); and\n\n(b) small customers must be told how prices for supplying electricity compare with the reference price (see section 12); and\n\n(c) an advertisement for supplying electricity to small customers must not have a discount as its most conspicuous price‑related matter, and must state any conditions on discounts clearly (see section 14).\n\nUnder Part 3, the AER determines a model annual usage and reference price in relation to each distribution region and each type of small customer.\n\nThis instrument does not apply in relation to supplying electricity in:\n\n(a) small distribution regions; or\n\n(b) distribution regions where standing offer prices are set under a State or Territory law.\n\n(See section 8).\n\n### Division 2—Definitions etc.\n\n#### 5 Definitions\n\n> Note: A number of expressions used in this instrument are defined in the Act, including the following:\n\n    (a) AER;\n    (b) contract;\n    (c) corporation;\n    (ca) personal information;\n    (d) supply.\n  In this instrument:\n\n> Act means the Competition and Consumer Act 2010.\n\n> communicate prices for supplying electricity: see subsection 12(2A).\n\n> comply with the price cap has the meaning given by subsection 10(3).\n\n> conditional discount:\n\n    (a) subject to paragraph (b), includes a conditional rebate or conditional credit; and\n    (b) does not include a discount, rebate or credit if all of the conditions on it relate to the circumstances in which a small customer enters into a contract with an electricity retailer for supplying electricity to the small customer.\n\n> conditional price has the meaning given by subsection 12(4).\n\n> consumer has the meaning given by subsection 51ACA(1) of the Act.\n\n> controlled load tariff means a tariff for supplying electricity for use only in specific appliances.\n\n> demand tariff: a tariff for supplying electricity is a demand tariff if working out the amount a consumer is charged for the supply of electricity during a period at prices that include that tariff requires identifying, from among particular sub‑periods of the period, the sub‑period during which the consumer’s demand for the supply of electricity is the highest.\n\n> distribution region means the region in which a particular electricity distribution network operates.\n\n> electricity retailer means a corporation authorised by or under a law of the Commonwealth or of a State or Territory to sell electricity.\n\n> flexible tariff means a tariff (other than a demand tariff), for supplying electricity, that varies (wholly or partly) according to the time of day when the electricity is supplied.\n\n> industry code has the meaning given by subsection 51ACA(1) of the Act.\n\n> lowest possible price has the meaning given by subsection 12(4).\n\n> model annual usage for a financial year, in relation to supplying electricity in a distribution region to a small customer of a particular type, means the matters determined under paragraph 16(1)(a) for the year in relation to the supply.\n\n> MWh means megawatt hour.\n\n> price:\n\n    (a) subject to paragraph (b), includes a charge of any description, including a recurring fee (for example, an annual membership fee); and\n    (b) does not include any of the following:\n    (i) a one‑off fee (for example, a connection or reconnection fee or an account establishment fee);\n    (ii) a fee for making, or failing to make, a payment in particular circumstances (for example, a credit card transaction fee, a late payment fee or a direct debit dishonour fee);\n    (iii) a fee for a service provided on request on an ad‑hoc basis (for example, a fee for a meter read requested by a consumer).\n\n> proportional conditional discount has the meaning given by subsection 12(4).\n\n> reference price for a financial year, in relation to supplying electricity in a distribution region to a small customer of a particular type, means the per‑customer annual price determined under paragraph 16(1)(b) for the year in relation to the supply.\n\n> representative customer, in relation to supplying electricity in a distribution region in a financial year to a small customer of a particular type, means a small customer of that type who is supplied with electricity in that region in the year in accordance with the model annual usage for the year in relation to the supply.\n\n> small business customer has the meaning given by section 6.\n\n> small customer has the meaning given by section 6.\n\n> standing offer prices means all of an electricity retailer’s prices for supplying electricity in a distribution region to a small customer in any of the following circumstances:\n\n    (a) the retailer is required under a law of a State or Territory to offer to supply the electricity;\n    (b) the electricity is not supplied under a contract.\n\n> Note: Examples of the circumstances covered by paragraph (b) include the following:\n\n    (a) the small customer starts consuming electricity at premises without first contacting the retailer;\n    (b) the small customer continues consuming electricity at premises after a contract for the supply of electricity to the premises has ended;\n    (c) the small customer is transferred to the retailer under a retailer of last resort scheme.\n\n> types of small customer has the meaning given by section 6.\n\n> unconditional price has the meaning given by subsection 12(4).\n\n#### 6 Small customers\n\n  (1) This section applies in relation to an electricity retailer supplying (or proposing to supply) electricity to a consumer.\n  (2) Subject to subsection (3), the consumer is a small customer if the consumer is any of the following types of small customer:\n    (a) a consumer in relation to whom both of the following apply:\n    (i) the electricity is principally for personal, household or domestic use;\n    (ii) the prices for the supply include a controlled load tariff;\n    (b) a consumer in relation to whom both of the following apply:\n    (i) the electricity is principally for personal, household or domestic use;\n    (ii) the prices for the supply do not include a controlled load tariff;\n    (c) a consumer (a small business customer) in relation to whom all of the following apply:\n    (i) the electricity is not principally for personal, household or domestic use;\n    (ii) the supply is, or will be, at a rate of less than 100 MWh a year;\n    (iii) the prices for the supply do not include a controlled load tariff or a flexible tariff.\n  (3) The consumer is not a small customer, of any type, if:\n    (a) the prices for the supply include a demand tariff; or\n    (b) the supply is through a prepayment meter; or\n    (c) the supply is by means of an embedded network.\n\n#### 7 Civil penalty provisions\n\n  A provision of Division 2 of Part 2 that is of one of the following kinds and sets out at its foot a pecuniary penalty indicated by the words “civil penalty” is a civil penalty provision of the industry code in that Division for the purposes of Part IVB and section 76 of the Act:\n    (a) a subsection;\n    (b) a section that is not divided into subsections.\n\n### Division 3—Scope of this instrument\n\n#### 8 Distribution regions to which this instrument does not apply\n\n  This instrument does not apply, in relation to a financial year, to supplying electricity in a distribution region if:\n    (a) any standing offer prices, or maximum standing offer prices, for supplying electricity in the year in the region to a small customer are set by or under a law of a State or Territory; or\n    (b) the total number of consumers to whom electricity retailers supplied electricity in the region, and any interconnected distribution regions, in the previous financial year was less than 100,000.\n\n#### 8A Solar feed‑in tariffs\n\n  For the purposes of this instrument, disregard any amount that an electricity retailer must pay (or credit) to a consumer for electricity generated by a solar photovoltaic unit of the consumer.\n\n## Part 2—Electricity Retail Code of Conduct\n\n### Division 1—Introduction\n\n#### 9 Mandatory industry code in Division 2\n\n  For the purposes of section 51AE of the Act, the industry code set out in Division 2 of this Part:\n    (a) is prescribed for the purposes of Part IVB of the Act; and\n    (b) is declared to be a mandatory industry code.\n\n### Division 2—Electricity Retail Code of Conduct\n\n#### Subdivision A—Caps on standing offer prices\n\n#### 10 Caps on standing offer prices\n\n  (1) This section applies in relation to an electricity retailer’s standing offer prices on a day in a financial year for supplying electricity in a distribution region to a small customer of a particular type if:\n    (a) a model annual usage; and\n    (b) a reference price;\n  are in force for the year in relation to the supply.\n\n> Note: For distribution regions to which this instrument does not apply in relation to a financial year, see section 8.\n\n  (2) The electricity retailer must ensure that the standing offer prices comply with the price cap on that day.\n\nCivil penalty: 300 penalty units.\n\n  (3) The standing offer prices comply with the price cap if the total amount a representative customer, who was a small customer of that type, would be charged for the supply of electricity in the region in the year at the standing offer prices would not exceed the reference price.\n  Record keeping\n  (4) The electricity retailer must:\n    (a) make a record demonstrating how the retailer calculated the total amount mentioned in subsection (3) in relation to the standing offer prices; and\n    (b) keep the record for 6 years from the end of the financial year mentioned in subsection (1).\n\nCivil penalty: 300 penalty units.\n\n#### Subdivision B—Communicating prices to small customers\n\n#### 12 Communication to small customers must compare retailer’s prices with reference price\n\n  Scope of this section\n  (1) This section applies, at a time in a financial year, to an electricity retailer’s prices (the offered prices) for supplying electricity in a distribution region to a small customer of a particular type if:\n    (a) a model annual usage; and\n    (b) a reference price;\n  are in force for the year in relation to the supply.\n\n> Note: For distribution regions to which this instrument does not apply in relation to a financial year, see section 8.\n\n  Civil penalty provision\n  (2) The electricity retailer must not communicate the offered prices to a small customer of that type unless the communication meets the requirements of subsections (3), (6) and (7).\n\nCivil penalty: 300 penalty units.\n\n  (2A) The electricity retailer communicates the offered prices to a small customer of that type if:\n    (a) the electricity retailer advertises or publishes the prices; or\n    (b) the electricity retailer offers to supply electricity in the region to the small customer at those prices; or\n    (c) both of the following subparagraphs apply:\n    (i) the electricity retailer notifies the small customer of the offered prices in writing (other than as mentioned in paragraph (a) or (b)) as part of notifying the small customer of a change to the electricity retailer’s prices for supplying electricity to the small customer;\n    (ii) the offered prices are the prices that apply after the change.\n  Prices and discounts\n  (3) The communication must state the following matters, making it clear that the matters relate to a representative customer:\n    (a) the difference between:\n    (i) the reference price; and\n    (ii) the unconditional price;\n    expressed as a percentage of the reference price;\n    (b) for each proportional conditional discount mentioned in the communication—the difference between:\n    (i) the unconditional price; and\n    (ii) the conditional price for the discount;\n    expressed as a percentage of the reference price;\n    (c) the lowest possible price.\n  (4) In this instrument:\n\n> conditional price for a proportional conditional discount means the total amount a representative customer would be charged for the supply of electricity in the financial year at the offered prices, assuming that the conditions on the discount were met and disregarding any other conditional discounts.\n\n> lowest possible price means the total amount a representative customer would be charged for the supply of electricity in the financial year at the offered prices, assuming that the conditions on all conditional discounts (if any) mentioned in the communication were met.\n\n> Note: If the communication does not mention any conditional discounts, the lowest possible price is the unconditional price.\n\n> proportional conditional discount means a conditional discount that is calculated as a proportion of all or part of the amount a small customer is charged for the supply of electricity at the offered prices.\n\n> unconditional price means the total amount a representative customer would be charged for the supply of electricity in the financial year at the offered prices, disregarding any conditional discounts.\n\n  Other matters\n  (6) The communication must also state:\n    (a) the distribution region; and\n    (b) the type of small customer.\n  (7) The communication must state the matters required by subsections (3) and (6) and 13(2) (whichever are applicable) clearly and conspicuously.\n\n#### 13 Alternative requirement for offers\n\n  (1) Paragraph 12(3)(c) does not apply, at a time in a financial year, to an offer by an electricity retailer to supply electricity in a distribution region to a small customer at the offered prices mentioned in subsection 12(1) if the offer meets the requirement of subsection (2) of this section.\n  (2) The offer must state the total amount the electricity retailer estimates the small customer would be charged for the supply of electricity in the region in the year, assuming that the conditions on all conditional discounts (if any) mentioned in the offer were met.\n  (3) In making an estimate for the purposes of subsection (2), the electricity retailer may have regard to:\n    (a) the rate at which electricity was supplied to the small customer in the past; and\n    (b) the timing or pattern of that past supply; and\n    (c) any other matter the retailer considers relevant.\n\n#### 13A Keeping records\n\n  Scope of this section\n  (1) This section applies if, during a financial year:\n    (a) an electricity retailer communicates to a small customer of a particular type the electricity retailer’s prices (the offered prices) for supplying electricity in a distribution region to a small customer of that type; and\n    (b) both:\n    (i) a model annual usage; and\n    (ii) a reference price;\n    are in force for the year in relation to the supply.\n  (2) The electricity retailer must:\n    (a) make a record of the following:\n    (i) the content of the communication;\n    (ii) the date of the communication;\n    (iii) how the retailer calculated or estimated the matters mentioned in paragraphs 12(3)(a), (b) and (c) and subsection 13(2) (whichever are applicable) in relation to the offered prices; and\n    (b) keep the record for 6 years from the end of the financial year in which the communication is made.\n\nCivil penalty: 300 penalty units.\n\n  (3) The record is not required to contain:\n    (a) the name or contact details of a small customer; or\n    (b) personal information about a small customer who is an individual.\n  Communications based on a single template or script\n  (4) The electricity retailer may make a single record under paragraph (2)(a) in relation to 2 or more communications of the offered prices (whether to the same small customer, or to different small customers of the same type in the same distribution region) if the communications are:\n    (a) made during the same financial year; and\n    (b) based on a single template or script; and\n    (c) substantially identical in content and form (apart from being made to different small customers).\n  (5) A record made in accordance with subsection (4):\n    (a) is taken to meet the requirement of subparagraph (2)(a)(i) if it records so much of the contents of the communications as are identical; and\n    (b) is taken to meet the requirement of subparagraph (2)(a)(ii) if it records the first and last dates on which the communications were made.\n\n#### Subdivision C—Advertising conditional discounts\n\n#### 14 Advertising conditional discounts\n\n  (1) An electricity retailer must not advertise prices for supplying electricity in a distribution region to small customers if:\n    (a) the advertisement mentions a conditional discount in relation to the prices; and\n    (b) the advertisement does not meet the requirements of subsections (2) and (3).\n\nCivil penalty: 300 penalty units.\n\n  (2) The conditional discount must not be the price‑related matter that is mentioned most conspicuously in the advertisement.\n  (3) The advertisement must state the conditions on the conditional discount clearly and conspicuously.\n  (4) To avoid doubt, in determining whether this section does not apply because of section 8 (distribution regions to which this instrument does not apply), have regard to the financial year in which the advertising occurs, rather than the financial year in which the electricity is expected to be supplied.\n\n## Part 3—Functions of the AER\n\n#### 14A Purpose of this Part\n\n  This Part is made for the purposes of paragraph 44AH(1)(b) of the Act.\n\n#### 15 Functions of the AER\n\n  The AER has the function of determining the matters required or permitted by the rest of this Part to be determined by the AER.\n\n#### 16 Determining model annual usage and annual prices\n\n  (1) The AER must, by legislative instrument, determine the following matters for a financial year in relation to supplying electricity in a distribution region to small customers of a particular type:\n    (a) both of the following that the AER considers to be broadly representative, at the time it makes the determination, of the supply of electricity in that region in the year to small customers of that type:\n    (i) the per‑customer amount of electricity supplied;\n    (ii) the timing or pattern of the supply (subject to subsection (2));\n    (b) what the AER considers would be a reasonable per‑customer annual price for supplying electricity in that region to small customers of that type in accordance with the matters determined under paragraph (a).\n\n> Note: For distribution regions to which this instrument does not apply in relation to a financial year, see section 8.\n\n  (2) Subparagraph (1)(a)(ii) does not apply in relation to small business customers.\n  (3) Despite subsection 33(3A) of the Acts Interpretation Act 1901, the AER must not, under subsection (1) of this section:\n    (a) determine a matter in relation to supplying electricity:\n    (i) in a part, but not all, of the distribution region; or\n    (ii) to some, but not all, small customers of that type in the region; or\n    (b) make different provision with respect to supplying electricity:\n    (i) in different parts of the region; or\n    (ii) to different small customers of that type in the region.\n  Matters relevant to determining annual prices\n  (4) For the purposes of paragraph (1)(b), the AER must have regard to the following matters:\n    (a) the prices electricity retailers charge for supplying electricity in the region to that type of small customer;\n    (b) the principle that an electricity retailer should be able to make a reasonable profit in relation to supplying electricity in the region;\n    (c) the following costs:\n    (i) the wholesale cost of electricity in the region;\n    (ii) the cost of distributing and transmitting electricity in the region;\n    (iii) the cost of complying with the laws of the Commonwealth and the relevant State or Territory in relation to supplying electricity in the region;\n    (iv) if relevant to the region—the cost of acquiring and retaining small customers;\n    (v) the cost of serving small customers;\n    (d) any other matter the AER considers relevant.\n\n> Note: Before making a determination, the AER must consider any submissions received under subsection 17(1).\n\n#### 17 Requirements relating to making determinations\n\n  (1) Subject to subsection (4) of this section, before making a determination under section 16, the AER must:\n    (a) publish a draft of the determination on the AER’s website; and\n    (b) invite submissions about the draft determination, within a specified period (which must be at least 21 days after the draft is published); and\n    (c) consider any submissions received within that period.\n  (2) The AER must not make a determination under section 16 for a financial year:\n    (a) before 1 July in the previous financial year; or\n    (b) subject to subsection (4) of this section—earlier than 42 days after the day the AER publishes a draft of the determination under subsection (1); or\n    (c) subject to subsections (4) and (5)—after the first business day after 25 May in the previous financial year.\n  (3) A determination made under section 16 must not commence earlier than 30 days after the day the determination is registered.\n  Exceptions\n  (4) Subsection (1) and paragraphs (2)(b) and (c) do not apply to determining a model annual usage or a reference price (the new determination) for a financial year, in relation to supplying electricity in a distribution region to small customers of a type, if:\n    (a) the AER has previously made such a determination (the previous determination) for the year in relation to the region and the type of small customer; and\n    (b) the only effect of the new determination is to correct minor or technical errors in the previous determination.\n  (5) Paragraph (2)(c) does not apply to determining a model annual usage or a reference price (the new determination) for a financial year, in relation to supplying electricity in a distribution region to small customers of a type, if:\n    (a) the AER has previously made, or purportedly made, such a determination (the previous determination) for the year in relation to the region and the type of small customer; and\n    (b) the previous determination was not validly made.\n\n## Part 4—Application and transitional provisions\n\n### Division 1—Application of this instrument\n\n#### 19 Application of this instrument\n\n  (1) Subject to this section, this instrument applies to financial years starting on or after 1 July 2019.\n  Electricity Retail Code of Conduct\n  (3) Section 14 applies to advertising that occurs on or after 1 July 2019.\n  Determinations\n  (4) Subsection 17(1), paragraph 17(2)(b) and subsection 17(3) do not apply in relation to a determination made on or before 30 June 2019.\n  (5) Paragraph 17(2)(c) applies in relation to a determination for the financial year starting on 1 July 2019 as if the reference in that paragraph to 1 May in the previous financial year were a reference to 30 June 2019.\n\n#### 20 No acquisition of property otherwise than on just terms\n\n  Subdivision A of Division 2 of Part 2 (caps on standing offer prices) does not apply to the extent that its operation would result in an acquisition of property (within the meaning of paragraph 51(xxxi) of the Constitution) from a person otherwise than on just terms (within the meaning of that paragraph).\n\n### Division 2—Amendments made by the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020\n\n#### 21 Application of amendments—Schedule 1\n\n  Parts 1 and 2 of Schedule 1\n  (1) The amendments of this instrument made by Parts 1 and 2 of Schedule 1 to the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020 apply:\n    (a) to the extent the amendments relate to the operation of section 14 of this instrument—in relation to advertising that occurs on or after 1 July 2020; and\n    (b) otherwise—in relation to financial years starting on or after 1 July 2020.\n  (2) Subsection 17(1), paragraph 17(2)(b) and subsection 17(3) do not apply in relation to a determination made:\n    (a) on or after the commencement of this section; and\n    (b) on or before 30 June 2020.\n  Part 3 of Schedule 1\n  (3) The amendments of this instrument made by Part 3 of Schedule 1 to the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020 apply in relation to a determination made under paragraph 16(1)(a) or (b) of this instrument on or after the commencement of this section.\n\n#### 22 Application of amendments—Schedule 2\n\n  The amendments of this instrument made by Part 1 of Schedule 2 to the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020 apply in relation to financial years starting on or after 1 July 2020.","sortOrder":16},{"sectionNumber":"10","sectionType":"section","heading":"Caps on standing offer prices","content":"#### 10 Caps on standing offer prices\n\n  (1) This section applies in relation to an electricity retailer’s standing offer prices on a day in a financial year for supplying electricity in a distribution region to a small customer of a particular type if:\n    (a) a model annual usage; and\n    (b) a reference price;\n  are in force for the year in relation to the supply.\n\n> Note: For distribution regions to which this instrument does not apply in relation to a financial year, see section 8.\n\n  (2) The electricity retailer must ensure that the standing offer prices comply with the price cap on that day.\n\nCivil penalty: 300 penalty units.\n\n  (3) The standing offer prices comply with the price cap if the total amount a representative customer, who was a small customer of that type, would be charged for the supply of electricity in the region in the year at the standing offer prices would not exceed the reference price.\n  Record keeping\n  (4) The electricity retailer must:\n    (a) make a record demonstrating how the retailer calculated the total amount mentioned in subsection (3) in relation to the standing offer prices; and\n    (b) keep the record for 6 years from the end of the financial year mentioned in subsection (1).\n\nCivil penalty: 300 penalty units.","sortOrder":17},{"sectionNumber":"Subdivision B","sectionType":"subdivision","heading":"Communicating prices to small customers","content":"## Part 1—Preliminary\n\n### Division 1—Preliminary\n\n#### 1 Name\n\n  This instrument is the Competition and Consumer (Industry Code—Electricity Retail) Regulations 2019.\n\n#### 3 Authority\n\n  This instrument is made under the Competition and Consumer Act 2010.\n\n#### 4 Simplified outline of this instrument\n\nPart 2 prescribes a mandatory industry code for supplying electricity to small customers (i.e. most residential customers and small business customers: see section 6).\n\nUnder the code:\n\n(a) standing offer prices must be set such that, were a small customer to be supplied in a financial year at those prices with the amount of electricity determined by the AER for the financial year under Part 3 (the model annual usage), the total amount the customer would have to pay for the supply would not exceed the price determined by the AER under that Part (the reference price) (see section 10); and\n\n(b) small customers must be told how prices for supplying electricity compare with the reference price (see section 12); and\n\n(c) an advertisement for supplying electricity to small customers must not have a discount as its most conspicuous price‑related matter, and must state any conditions on discounts clearly (see section 14).\n\nUnder Part 3, the AER determines a model annual usage and reference price in relation to each distribution region and each type of small customer.\n\nThis instrument does not apply in relation to supplying electricity in:\n\n(a) small distribution regions; or\n\n(b) distribution regions where standing offer prices are set under a State or Territory law.\n\n(See section 8).\n\n### Division 2—Definitions etc.\n\n#### 5 Definitions\n\n> Note: A number of expressions used in this instrument are defined in the Act, including the following:\n\n    (a) AER;\n    (b) contract;\n    (c) corporation;\n    (ca) personal information;\n    (d) supply.\n  In this instrument:\n\n> Act means the Competition and Consumer Act 2010.\n\n> communicate prices for supplying electricity: see subsection 12(2A).\n\n> comply with the price cap has the meaning given by subsection 10(3).\n\n> conditional discount:\n\n    (a) subject to paragraph (b), includes a conditional rebate or conditional credit; and\n    (b) does not include a discount, rebate or credit if all of the conditions on it relate to the circumstances in which a small customer enters into a contract with an electricity retailer for supplying electricity to the small customer.\n\n> conditional price has the meaning given by subsection 12(4).\n\n> consumer has the meaning given by subsection 51ACA(1) of the Act.\n\n> controlled load tariff means a tariff for supplying electricity for use only in specific appliances.\n\n> demand tariff: a tariff for supplying electricity is a demand tariff if working out the amount a consumer is charged for the supply of electricity during a period at prices that include that tariff requires identifying, from among particular sub‑periods of the period, the sub‑period during which the consumer’s demand for the supply of electricity is the highest.\n\n> distribution region means the region in which a particular electricity distribution network operates.\n\n> electricity retailer means a corporation authorised by or under a law of the Commonwealth or of a State or Territory to sell electricity.\n\n> flexible tariff means a tariff (other than a demand tariff), for supplying electricity, that varies (wholly or partly) according to the time of day when the electricity is supplied.\n\n> industry code has the meaning given by subsection 51ACA(1) of the Act.\n\n> lowest possible price has the meaning given by subsection 12(4).\n\n> model annual usage for a financial year, in relation to supplying electricity in a distribution region to a small customer of a particular type, means the matters determined under paragraph 16(1)(a) for the year in relation to the supply.\n\n> MWh means megawatt hour.\n\n> price:\n\n    (a) subject to paragraph (b), includes a charge of any description, including a recurring fee (for example, an annual membership fee); and\n    (b) does not include any of the following:\n    (i) a one‑off fee (for example, a connection or reconnection fee or an account establishment fee);\n    (ii) a fee for making, or failing to make, a payment in particular circumstances (for example, a credit card transaction fee, a late payment fee or a direct debit dishonour fee);\n    (iii) a fee for a service provided on request on an ad‑hoc basis (for example, a fee for a meter read requested by a consumer).\n\n> proportional conditional discount has the meaning given by subsection 12(4).\n\n> reference price for a financial year, in relation to supplying electricity in a distribution region to a small customer of a particular type, means the per‑customer annual price determined under paragraph 16(1)(b) for the year in relation to the supply.\n\n> representative customer, in relation to supplying electricity in a distribution region in a financial year to a small customer of a particular type, means a small customer of that type who is supplied with electricity in that region in the year in accordance with the model annual usage for the year in relation to the supply.\n\n> small business customer has the meaning given by section 6.\n\n> small customer has the meaning given by section 6.\n\n> standing offer prices means all of an electricity retailer’s prices for supplying electricity in a distribution region to a small customer in any of the following circumstances:\n\n    (a) the retailer is required under a law of a State or Territory to offer to supply the electricity;\n    (b) the electricity is not supplied under a contract.\n\n> Note: Examples of the circumstances covered by paragraph (b) include the following:\n\n    (a) the small customer starts consuming electricity at premises without first contacting the retailer;\n    (b) the small customer continues consuming electricity at premises after a contract for the supply of electricity to the premises has ended;\n    (c) the small customer is transferred to the retailer under a retailer of last resort scheme.\n\n> types of small customer has the meaning given by section 6.\n\n> unconditional price has the meaning given by subsection 12(4).\n\n#### 6 Small customers\n\n  (1) This section applies in relation to an electricity retailer supplying (or proposing to supply) electricity to a consumer.\n  (2) Subject to subsection (3), the consumer is a small customer if the consumer is any of the following types of small customer:\n    (a) a consumer in relation to whom both of the following apply:\n    (i) the electricity is principally for personal, household or domestic use;\n    (ii) the prices for the supply include a controlled load tariff;\n    (b) a consumer in relation to whom both of the following apply:\n    (i) the electricity is principally for personal, household or domestic use;\n    (ii) the prices for the supply do not include a controlled load tariff;\n    (c) a consumer (a small business customer) in relation to whom all of the following apply:\n    (i) the electricity is not principally for personal, household or domestic use;\n    (ii) the supply is, or will be, at a rate of less than 100 MWh a year;\n    (iii) the prices for the supply do not include a controlled load tariff or a flexible tariff.\n  (3) The consumer is not a small customer, of any type, if:\n    (a) the prices for the supply include a demand tariff; or\n    (b) the supply is through a prepayment meter; or\n    (c) the supply is by means of an embedded network.\n\n#### 7 Civil penalty provisions\n\n  A provision of Division 2 of Part 2 that is of one of the following kinds and sets out at its foot a pecuniary penalty indicated by the words “civil penalty” is a civil penalty provision of the industry code in that Division for the purposes of Part IVB and section 76 of the Act:\n    (a) a subsection;\n    (b) a section that is not divided into subsections.\n\n### Division 3—Scope of this instrument\n\n#### 8 Distribution regions to which this instrument does not apply\n\n  This instrument does not apply, in relation to a financial year, to supplying electricity in a distribution region if:\n    (a) any standing offer prices, or maximum standing offer prices, for supplying electricity in the year in the region to a small customer are set by or under a law of a State or Territory; or\n    (b) the total number of consumers to whom electricity retailers supplied electricity in the region, and any interconnected distribution regions, in the previous financial year was less than 100,000.\n\n#### 8A Solar feed‑in tariffs\n\n  For the purposes of this instrument, disregard any amount that an electricity retailer must pay (or credit) to a consumer for electricity generated by a solar photovoltaic unit of the consumer.\n\n## Part 2—Electricity Retail Code of Conduct\n\n### Division 1—Introduction\n\n#### 9 Mandatory industry code in Division 2\n\n  For the purposes of section 51AE of the Act, the industry code set out in Division 2 of this Part:\n    (a) is prescribed for the purposes of Part IVB of the Act; and\n    (b) is declared to be a mandatory industry code.\n\n### Division 2—Electricity Retail Code of Conduct\n\n#### Subdivision A—Caps on standing offer prices\n\n#### 10 Caps on standing offer prices\n\n  (1) This section applies in relation to an electricity retailer’s standing offer prices on a day in a financial year for supplying electricity in a distribution region to a small customer of a particular type if:\n    (a) a model annual usage; and\n    (b) a reference price;\n  are in force for the year in relation to the supply.\n\n> Note: For distribution regions to which this instrument does not apply in relation to a financial year, see section 8.\n\n  (2) The electricity retailer must ensure that the standing offer prices comply with the price cap on that day.\n\nCivil penalty: 300 penalty units.\n\n  (3) The standing offer prices comply with the price cap if the total amount a representative customer, who was a small customer of that type, would be charged for the supply of electricity in the region in the year at the standing offer prices would not exceed the reference price.\n  Record keeping\n  (4) The electricity retailer must:\n    (a) make a record demonstrating how the retailer calculated the total amount mentioned in subsection (3) in relation to the standing offer prices; and\n    (b) keep the record for 6 years from the end of the financial year mentioned in subsection (1).\n\nCivil penalty: 300 penalty units.\n\n#### Subdivision B—Communicating prices to small customers\n\n#### 12 Communication to small customers must compare retailer’s prices with reference price\n\n  Scope of this section\n  (1) This section applies, at a time in a financial year, to an electricity retailer’s prices (the offered prices) for supplying electricity in a distribution region to a small customer of a particular type if:\n    (a) a model annual usage; and\n    (b) a reference price;\n  are in force for the year in relation to the supply.\n\n> Note: For distribution regions to which this instrument does not apply in relation to a financial year, see section 8.\n\n  Civil penalty provision\n  (2) The electricity retailer must not communicate the offered prices to a small customer of that type unless the communication meets the requirements of subsections (3), (6) and (7).\n\nCivil penalty: 300 penalty units.\n\n  (2A) The electricity retailer communicates the offered prices to a small customer of that type if:\n    (a) the electricity retailer advertises or publishes the prices; or\n    (b) the electricity retailer offers to supply electricity in the region to the small customer at those prices; or\n    (c) both of the following subparagraphs apply:\n    (i) the electricity retailer notifies the small customer of the offered prices in writing (other than as mentioned in paragraph (a) or (b)) as part of notifying the small customer of a change to the electricity retailer’s prices for supplying electricity to the small customer;\n    (ii) the offered prices are the prices that apply after the change.\n  Prices and discounts\n  (3) The communication must state the following matters, making it clear that the matters relate to a representative customer:\n    (a) the difference between:\n    (i) the reference price; and\n    (ii) the unconditional price;\n    expressed as a percentage of the reference price;\n    (b) for each proportional conditional discount mentioned in the communication—the difference between:\n    (i) the unconditional price; and\n    (ii) the conditional price for the discount;\n    expressed as a percentage of the reference price;\n    (c) the lowest possible price.\n  (4) In this instrument:\n\n> conditional price for a proportional conditional discount means the total amount a representative customer would be charged for the supply of electricity in the financial year at the offered prices, assuming that the conditions on the discount were met and disregarding any other conditional discounts.\n\n> lowest possible price means the total amount a representative customer would be charged for the supply of electricity in the financial year at the offered prices, assuming that the conditions on all conditional discounts (if any) mentioned in the communication were met.\n\n> Note: If the communication does not mention any conditional discounts, the lowest possible price is the unconditional price.\n\n> proportional conditional discount means a conditional discount that is calculated as a proportion of all or part of the amount a small customer is charged for the supply of electricity at the offered prices.\n\n> unconditional price means the total amount a representative customer would be charged for the supply of electricity in the financial year at the offered prices, disregarding any conditional discounts.\n\n  Other matters\n  (6) The communication must also state:\n    (a) the distribution region; and\n    (b) the type of small customer.\n  (7) The communication must state the matters required by subsections (3) and (6) and 13(2) (whichever are applicable) clearly and conspicuously.\n\n#### 13 Alternative requirement for offers\n\n  (1) Paragraph 12(3)(c) does not apply, at a time in a financial year, to an offer by an electricity retailer to supply electricity in a distribution region to a small customer at the offered prices mentioned in subsection 12(1) if the offer meets the requirement of subsection (2) of this section.\n  (2) The offer must state the total amount the electricity retailer estimates the small customer would be charged for the supply of electricity in the region in the year, assuming that the conditions on all conditional discounts (if any) mentioned in the offer were met.\n  (3) In making an estimate for the purposes of subsection (2), the electricity retailer may have regard to:\n    (a) the rate at which electricity was supplied to the small customer in the past; and\n    (b) the timing or pattern of that past supply; and\n    (c) any other matter the retailer considers relevant.\n\n#### 13A Keeping records\n\n  Scope of this section\n  (1) This section applies if, during a financial year:\n    (a) an electricity retailer communicates to a small customer of a particular type the electricity retailer’s prices (the offered prices) for supplying electricity in a distribution region to a small customer of that type; and\n    (b) both:\n    (i) a model annual usage; and\n    (ii) a reference price;\n    are in force for the year in relation to the supply.\n  (2) The electricity retailer must:\n    (a) make a record of the following:\n    (i) the content of the communication;\n    (ii) the date of the communication;\n    (iii) how the retailer calculated or estimated the matters mentioned in paragraphs 12(3)(a), (b) and (c) and subsection 13(2) (whichever are applicable) in relation to the offered prices; and\n    (b) keep the record for 6 years from the end of the financial year in which the communication is made.\n\nCivil penalty: 300 penalty units.\n\n  (3) The record is not required to contain:\n    (a) the name or contact details of a small customer; or\n    (b) personal information about a small customer who is an individual.\n  Communications based on a single template or script\n  (4) The electricity retailer may make a single record under paragraph (2)(a) in relation to 2 or more communications of the offered prices (whether to the same small customer, or to different small customers of the same type in the same distribution region) if the communications are:\n    (a) made during the same financial year; and\n    (b) based on a single template or script; and\n    (c) substantially identical in content and form (apart from being made to different small customers).\n  (5) A record made in accordance with subsection (4):\n    (a) is taken to meet the requirement of subparagraph (2)(a)(i) if it records so much of the contents of the communications as are identical; and\n    (b) is taken to meet the requirement of subparagraph (2)(a)(ii) if it records the first and last dates on which the communications were made.\n\n#### Subdivision C—Advertising conditional discounts\n\n#### 14 Advertising conditional discounts\n\n  (1) An electricity retailer must not advertise prices for supplying electricity in a distribution region to small customers if:\n    (a) the advertisement mentions a conditional discount in relation to the prices; and\n    (b) the advertisement does not meet the requirements of subsections (2) and (3).\n\nCivil penalty: 300 penalty units.\n\n  (2) The conditional discount must not be the price‑related matter that is mentioned most conspicuously in the advertisement.\n  (3) The advertisement must state the conditions on the conditional discount clearly and conspicuously.\n  (4) To avoid doubt, in determining whether this section does not apply because of section 8 (distribution regions to which this instrument does not apply), have regard to the financial year in which the advertising occurs, rather than the financial year in which the electricity is expected to be supplied.\n\n## Part 3—Functions of the AER\n\n#### 14A Purpose of this Part\n\n  This Part is made for the purposes of paragraph 44AH(1)(b) of the Act.\n\n#### 15 Functions of the AER\n\n  The AER has the function of determining the matters required or permitted by the rest of this Part to be determined by the AER.\n\n#### 16 Determining model annual usage and annual prices\n\n  (1) The AER must, by legislative instrument, determine the following matters for a financial year in relation to supplying electricity in a distribution region to small customers of a particular type:\n    (a) both of the following that the AER considers to be broadly representative, at the time it makes the determination, of the supply of electricity in that region in the year to small customers of that type:\n    (i) the per‑customer amount of electricity supplied;\n    (ii) the timing or pattern of the supply (subject to subsection (2));\n    (b) what the AER considers would be a reasonable per‑customer annual price for supplying electricity in that region to small customers of that type in accordance with the matters determined under paragraph (a).\n\n> Note: For distribution regions to which this instrument does not apply in relation to a financial year, see section 8.\n\n  (2) Subparagraph (1)(a)(ii) does not apply in relation to small business customers.\n  (3) Despite subsection 33(3A) of the Acts Interpretation Act 1901, the AER must not, under subsection (1) of this section:\n    (a) determine a matter in relation to supplying electricity:\n    (i) in a part, but not all, of the distribution region; or\n    (ii) to some, but not all, small customers of that type in the region; or\n    (b) make different provision with respect to supplying electricity:\n    (i) in different parts of the region; or\n    (ii) to different small customers of that type in the region.\n  Matters relevant to determining annual prices\n  (4) For the purposes of paragraph (1)(b), the AER must have regard to the following matters:\n    (a) the prices electricity retailers charge for supplying electricity in the region to that type of small customer;\n    (b) the principle that an electricity retailer should be able to make a reasonable profit in relation to supplying electricity in the region;\n    (c) the following costs:\n    (i) the wholesale cost of electricity in the region;\n    (ii) the cost of distributing and transmitting electricity in the region;\n    (iii) the cost of complying with the laws of the Commonwealth and the relevant State or Territory in relation to supplying electricity in the region;\n    (iv) if relevant to the region—the cost of acquiring and retaining small customers;\n    (v) the cost of serving small customers;\n    (d) any other matter the AER considers relevant.\n\n> Note: Before making a determination, the AER must consider any submissions received under subsection 17(1).\n\n#### 17 Requirements relating to making determinations\n\n  (1) Subject to subsection (4) of this section, before making a determination under section 16, the AER must:\n    (a) publish a draft of the determination on the AER’s website; and\n    (b) invite submissions about the draft determination, within a specified period (which must be at least 21 days after the draft is published); and\n    (c) consider any submissions received within that period.\n  (2) The AER must not make a determination under section 16 for a financial year:\n    (a) before 1 July in the previous financial year; or\n    (b) subject to subsection (4) of this section—earlier than 42 days after the day the AER publishes a draft of the determination under subsection (1); or\n    (c) subject to subsections (4) and (5)—after the first business day after 25 May in the previous financial year.\n  (3) A determination made under section 16 must not commence earlier than 30 days after the day the determination is registered.\n  Exceptions\n  (4) Subsection (1) and paragraphs (2)(b) and (c) do not apply to determining a model annual usage or a reference price (the new determination) for a financial year, in relation to supplying electricity in a distribution region to small customers of a type, if:\n    (a) the AER has previously made such a determination (the previous determination) for the year in relation to the region and the type of small customer; and\n    (b) the only effect of the new determination is to correct minor or technical errors in the previous determination.\n  (5) Paragraph (2)(c) does not apply to determining a model annual usage or a reference price (the new determination) for a financial year, in relation to supplying electricity in a distribution region to small customers of a type, if:\n    (a) the AER has previously made, or purportedly made, such a determination (the previous determination) for the year in relation to the region and the type of small customer; and\n    (b) the previous determination was not validly made.\n\n## Part 4—Application and transitional provisions\n\n### Division 1—Application of this instrument\n\n#### 19 Application of this instrument\n\n  (1) Subject to this section, this instrument applies to financial years starting on or after 1 July 2019.\n  Electricity Retail Code of Conduct\n  (3) Section 14 applies to advertising that occurs on or after 1 July 2019.\n  Determinations\n  (4) Subsection 17(1), paragraph 17(2)(b) and subsection 17(3) do not apply in relation to a determination made on or before 30 June 2019.\n  (5) Paragraph 17(2)(c) applies in relation to a determination for the financial year starting on 1 July 2019 as if the reference in that paragraph to 1 May in the previous financial year were a reference to 30 June 2019.\n\n#### 20 No acquisition of property otherwise than on just terms\n\n  Subdivision A of Division 2 of Part 2 (caps on standing offer prices) does not apply to the extent that its operation would result in an acquisition of property (within the meaning of paragraph 51(xxxi) of the Constitution) from a person otherwise than on just terms (within the meaning of that paragraph).\n\n### Division 2—Amendments made by the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020\n\n#### 21 Application of amendments—Schedule 1\n\n  Parts 1 and 2 of Schedule 1\n  (1) The amendments of this instrument made by Parts 1 and 2 of Schedule 1 to the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020 apply:\n    (a) to the extent the amendments relate to the operation of section 14 of this instrument—in relation to advertising that occurs on or after 1 July 2020; and\n    (b) otherwise—in relation to financial years starting on or after 1 July 2020.\n  (2) Subsection 17(1), paragraph 17(2)(b) and subsection 17(3) do not apply in relation to a determination made:\n    (a) on or after the commencement of this section; and\n    (b) on or before 30 June 2020.\n  Part 3 of Schedule 1\n  (3) The amendments of this instrument made by Part 3 of Schedule 1 to the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020 apply in relation to a determination made under paragraph 16(1)(a) or (b) of this instrument on or after the commencement of this section.\n\n#### 22 Application of amendments—Schedule 2\n\n  The amendments of this instrument made by Part 1 of Schedule 2 to the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020 apply in relation to financial years starting on or after 1 July 2020.","sortOrder":18},{"sectionNumber":"12","sectionType":"section","heading":"Communication to small customers must compare retailer’s prices with reference price","content":"#### 12 Communication to small customers must compare retailer’s prices with reference price\n\n  Scope of this section\n  (1) This section applies, at a time in a financial year, to an electricity retailer’s prices (the offered prices) for supplying electricity in a distribution region to a small customer of a particular type if:\n    (a) a model annual usage; and\n    (b) a reference price;\n  are in force for the year in relation to the supply.\n\n> Note: For distribution regions to which this instrument does not apply in relation to a financial year, see section 8.\n\n  Civil penalty provision\n  (2) The electricity retailer must not communicate the offered prices to a small customer of that type unless the communication meets the requirements of subsections (3), (6) and (7).\n\nCivil penalty: 300 penalty units.\n\n  (2A) The electricity retailer communicates the offered prices to a small customer of that type if:\n    (a) the electricity retailer advertises or publishes the prices; or\n    (b) the electricity retailer offers to supply electricity in the region to the small customer at those prices; or\n    (c) both of the following subparagraphs apply:\n    (i) the electricity retailer notifies the small customer of the offered prices in writing (other than as mentioned in paragraph (a) or (b)) as part of notifying the small customer of a change to the electricity retailer’s prices for supplying electricity to the small customer;\n    (ii) the offered prices are the prices that apply after the change.\n  Prices and discounts\n  (3) The communication must state the following matters, making it clear that the matters relate to a representative customer:\n    (a) the difference between:\n    (i) the reference price; and\n    (ii) the unconditional price;\n    expressed as a percentage of the reference price;\n    (b) for each proportional conditional discount mentioned in the communication—the difference between:\n    (i) the unconditional price; and\n    (ii) the conditional price for the discount;\n    expressed as a percentage of the reference price;\n    (c) the lowest possible price.\n  (4) In this instrument:\n\n> conditional price for a proportional conditional discount means the total amount a representative customer would be charged for the supply of electricity in the financial year at the offered prices, assuming that the conditions on the discount were met and disregarding any other conditional discounts.\n\n> lowest possible price means the total amount a representative customer would be charged for the supply of electricity in the financial year at the offered prices, assuming that the conditions on all conditional discounts (if any) mentioned in the communication were met.\n\n> Note: If the communication does not mention any conditional discounts, the lowest possible price is the unconditional price.\n\n> proportional conditional discount means a conditional discount that is calculated as a proportion of all or part of the amount a small customer is charged for the supply of electricity at the offered prices.\n\n> unconditional price means the total amount a representative customer would be charged for the supply of electricity in the financial year at the offered prices, disregarding any conditional discounts.\n\n  Other matters\n  (6) The communication must also state:\n    (a) the distribution region; and\n    (b) the type of small customer.\n  (7) The communication must state the matters required by subsections (3) and (6) and 13(2) (whichever are applicable) clearly and conspicuously.","sortOrder":19},{"sectionNumber":"13","sectionType":"section","heading":"Alternative requirement for offers","content":"#### 13 Alternative requirement for offers\n\n  (1) Paragraph 12(3)(c) does not apply, at a time in a financial year, to an offer by an electricity retailer to supply electricity in a distribution region to a small customer at the offered prices mentioned in subsection 12(1) if the offer meets the requirement of subsection (2) of this section.\n  (2) The offer must state the total amount the electricity retailer estimates the small customer would be charged for the supply of electricity in the region in the year, assuming that the conditions on all conditional discounts (if any) mentioned in the offer were met.\n  (3) In making an estimate for the purposes of subsection (2), the electricity retailer may have regard to:\n    (a) the rate at which electricity was supplied to the small customer in the past; and\n    (b) the timing or pattern of that past supply; and\n    (c) any other matter the retailer considers relevant.","sortOrder":20},{"sectionNumber":"13A","sectionType":"section","heading":"Keeping records","content":"#### 13A Keeping records\n\n  Scope of this section\n  (1) This section applies if, during a financial year:\n    (a) an electricity retailer communicates to a small customer of a particular type the electricity retailer’s prices (the offered prices) for supplying electricity in a distribution region to a small customer of that type; and\n    (b) both:\n    (i) a model annual usage; and\n    (ii) a reference price;\n    are in force for the year in relation to the supply.\n  (2) The electricity retailer must:\n    (a) make a record of the following:\n    (i) the content of the communication;\n    (ii) the date of the communication;\n    (iii) how the retailer calculated or estimated the matters mentioned in paragraphs 12(3)(a), (b) and (c) and subsection 13(2) (whichever are applicable) in relation to the offered prices; and\n    (b) keep the record for 6 years from the end of the financial year in which the communication is made.\n\nCivil penalty: 300 penalty units.\n\n  (3) The record is not required to contain:\n    (a) the name or contact details of a small customer; or\n    (b) personal information about a small customer who is an individual.\n  Communications based on a single template or script\n  (4) The electricity retailer may make a single record under paragraph (2)(a) in relation to 2 or more communications of the offered prices (whether to the same small customer, or to different small customers of the same type in the same distribution region) if the communications are:\n    (a) made during the same financial year; and\n    (b) based on a single template or script; and\n    (c) substantially identical in content and form (apart from being made to different small customers).\n  (5) A record made in accordance with subsection (4):\n    (a) is taken to meet the requirement of subparagraph (2)(a)(i) if it records so much of the contents of the communications as are identical; and\n    (b) is taken to meet the requirement of subparagraph (2)(a)(ii) if it records the first and last dates on which the communications were made.","sortOrder":21},{"sectionNumber":"Subdivision C","sectionType":"subdivision","heading":"Advertising conditional discounts","content":"## Part 1—Preliminary\n\n### Division 1—Preliminary\n\n#### 1 Name\n\n  This instrument is the Competition and Consumer (Industry Code—Electricity Retail) Regulations 2019.\n\n#### 3 Authority\n\n  This instrument is made under the Competition and Consumer Act 2010.\n\n#### 4 Simplified outline of this instrument\n\nPart 2 prescribes a mandatory industry code for supplying electricity to small customers (i.e. most residential customers and small business customers: see section 6).\n\nUnder the code:\n\n(a) standing offer prices must be set such that, were a small customer to be supplied in a financial year at those prices with the amount of electricity determined by the AER for the financial year under Part 3 (the model annual usage), the total amount the customer would have to pay for the supply would not exceed the price determined by the AER under that Part (the reference price) (see section 10); and\n\n(b) small customers must be told how prices for supplying electricity compare with the reference price (see section 12); and\n\n(c) an advertisement for supplying electricity to small customers must not have a discount as its most conspicuous price‑related matter, and must state any conditions on discounts clearly (see section 14).\n\nUnder Part 3, the AER determines a model annual usage and reference price in relation to each distribution region and each type of small customer.\n\nThis instrument does not apply in relation to supplying electricity in:\n\n(a) small distribution regions; or\n\n(b) distribution regions where standing offer prices are set under a State or Territory law.\n\n(See section 8).\n\n### Division 2—Definitions etc.\n\n#### 5 Definitions\n\n> Note: A number of expressions used in this instrument are defined in the Act, including the following:\n\n    (a) AER;\n    (b) contract;\n    (c) corporation;\n    (ca) personal information;\n    (d) supply.\n  In this instrument:\n\n> Act means the Competition and Consumer Act 2010.\n\n> communicate prices for supplying electricity: see subsection 12(2A).\n\n> comply with the price cap has the meaning given by subsection 10(3).\n\n> conditional discount:\n\n    (a) subject to paragraph (b), includes a conditional rebate or conditional credit; and\n    (b) does not include a discount, rebate or credit if all of the conditions on it relate to the circumstances in which a small customer enters into a contract with an electricity retailer for supplying electricity to the small customer.\n\n> conditional price has the meaning given by subsection 12(4).\n\n> consumer has the meaning given by subsection 51ACA(1) of the Act.\n\n> controlled load tariff means a tariff for supplying electricity for use only in specific appliances.\n\n> demand tariff: a tariff for supplying electricity is a demand tariff if working out the amount a consumer is charged for the supply of electricity during a period at prices that include that tariff requires identifying, from among particular sub‑periods of the period, the sub‑period during which the consumer’s demand for the supply of electricity is the highest.\n\n> distribution region means the region in which a particular electricity distribution network operates.\n\n> electricity retailer means a corporation authorised by or under a law of the Commonwealth or of a State or Territory to sell electricity.\n\n> flexible tariff means a tariff (other than a demand tariff), for supplying electricity, that varies (wholly or partly) according to the time of day when the electricity is supplied.\n\n> industry code has the meaning given by subsection 51ACA(1) of the Act.\n\n> lowest possible price has the meaning given by subsection 12(4).\n\n> model annual usage for a financial year, in relation to supplying electricity in a distribution region to a small customer of a particular type, means the matters determined under paragraph 16(1)(a) for the year in relation to the supply.\n\n> MWh means megawatt hour.\n\n> price:\n\n    (a) subject to paragraph (b), includes a charge of any description, including a recurring fee (for example, an annual membership fee); and\n    (b) does not include any of the following:\n    (i) a one‑off fee (for example, a connection or reconnection fee or an account establishment fee);\n    (ii) a fee for making, or failing to make, a payment in particular circumstances (for example, a credit card transaction fee, a late payment fee or a direct debit dishonour fee);\n    (iii) a fee for a service provided on request on an ad‑hoc basis (for example, a fee for a meter read requested by a consumer).\n\n> proportional conditional discount has the meaning given by subsection 12(4).\n\n> reference price for a financial year, in relation to supplying electricity in a distribution region to a small customer of a particular type, means the per‑customer annual price determined under paragraph 16(1)(b) for the year in relation to the supply.\n\n> representative customer, in relation to supplying electricity in a distribution region in a financial year to a small customer of a particular type, means a small customer of that type who is supplied with electricity in that region in the year in accordance with the model annual usage for the year in relation to the supply.\n\n> small business customer has the meaning given by section 6.\n\n> small customer has the meaning given by section 6.\n\n> standing offer prices means all of an electricity retailer’s prices for supplying electricity in a distribution region to a small customer in any of the following circumstances:\n\n    (a) the retailer is required under a law of a State or Territory to offer to supply the electricity;\n    (b) the electricity is not supplied under a contract.\n\n> Note: Examples of the circumstances covered by paragraph (b) include the following:\n\n    (a) the small customer starts consuming electricity at premises without first contacting the retailer;\n    (b) the small customer continues consuming electricity at premises after a contract for the supply of electricity to the premises has ended;\n    (c) the small customer is transferred to the retailer under a retailer of last resort scheme.\n\n> types of small customer has the meaning given by section 6.\n\n> unconditional price has the meaning given by subsection 12(4).\n\n#### 6 Small customers\n\n  (1) This section applies in relation to an electricity retailer supplying (or proposing to supply) electricity to a consumer.\n  (2) Subject to subsection (3), the consumer is a small customer if the consumer is any of the following types of small customer:\n    (a) a consumer in relation to whom both of the following apply:\n    (i) the electricity is principally for personal, household or domestic use;\n    (ii) the prices for the supply include a controlled load tariff;\n    (b) a consumer in relation to whom both of the following apply:\n    (i) the electricity is principally for personal, household or domestic use;\n    (ii) the prices for the supply do not include a controlled load tariff;\n    (c) a consumer (a small business customer) in relation to whom all of the following apply:\n    (i) the electricity is not principally for personal, household or domestic use;\n    (ii) the supply is, or will be, at a rate of less than 100 MWh a year;\n    (iii) the prices for the supply do not include a controlled load tariff or a flexible tariff.\n  (3) The consumer is not a small customer, of any type, if:\n    (a) the prices for the supply include a demand tariff; or\n    (b) the supply is through a prepayment meter; or\n    (c) the supply is by means of an embedded network.\n\n#### 7 Civil penalty provisions\n\n  A provision of Division 2 of Part 2 that is of one of the following kinds and sets out at its foot a pecuniary penalty indicated by the words “civil penalty” is a civil penalty provision of the industry code in that Division for the purposes of Part IVB and section 76 of the Act:\n    (a) a subsection;\n    (b) a section that is not divided into subsections.\n\n### Division 3—Scope of this instrument\n\n#### 8 Distribution regions to which this instrument does not apply\n\n  This instrument does not apply, in relation to a financial year, to supplying electricity in a distribution region if:\n    (a) any standing offer prices, or maximum standing offer prices, for supplying electricity in the year in the region to a small customer are set by or under a law of a State or Territory; or\n    (b) the total number of consumers to whom electricity retailers supplied electricity in the region, and any interconnected distribution regions, in the previous financial year was less than 100,000.\n\n#### 8A Solar feed‑in tariffs\n\n  For the purposes of this instrument, disregard any amount that an electricity retailer must pay (or credit) to a consumer for electricity generated by a solar photovoltaic unit of the consumer.\n\n## Part 2—Electricity Retail Code of Conduct\n\n### Division 1—Introduction\n\n#### 9 Mandatory industry code in Division 2\n\n  For the purposes of section 51AE of the Act, the industry code set out in Division 2 of this Part:\n    (a) is prescribed for the purposes of Part IVB of the Act; and\n    (b) is declared to be a mandatory industry code.\n\n### Division 2—Electricity Retail Code of Conduct\n\n#### Subdivision A—Caps on standing offer prices\n\n#### 10 Caps on standing offer prices\n\n  (1) This section applies in relation to an electricity retailer’s standing offer prices on a day in a financial year for supplying electricity in a distribution region to a small customer of a particular type if:\n    (a) a model annual usage; and\n    (b) a reference price;\n  are in force for the year in relation to the supply.\n\n> Note: For distribution regions to which this instrument does not apply in relation to a financial year, see section 8.\n\n  (2) The electricity retailer must ensure that the standing offer prices comply with the price cap on that day.\n\nCivil penalty: 300 penalty units.\n\n  (3) The standing offer prices comply with the price cap if the total amount a representative customer, who was a small customer of that type, would be charged for the supply of electricity in the region in the year at the standing offer prices would not exceed the reference price.\n  Record keeping\n  (4) The electricity retailer must:\n    (a) make a record demonstrating how the retailer calculated the total amount mentioned in subsection (3) in relation to the standing offer prices; and\n    (b) keep the record for 6 years from the end of the financial year mentioned in subsection (1).\n\nCivil penalty: 300 penalty units.\n\n#### Subdivision B—Communicating prices to small customers\n\n#### 12 Communication to small customers must compare retailer’s prices with reference price\n\n  Scope of this section\n  (1) This section applies, at a time in a financial year, to an electricity retailer’s prices (the offered prices) for supplying electricity in a distribution region to a small customer of a particular type if:\n    (a) a model annual usage; and\n    (b) a reference price;\n  are in force for the year in relation to the supply.\n\n> Note: For distribution regions to which this instrument does not apply in relation to a financial year, see section 8.\n\n  Civil penalty provision\n  (2) The electricity retailer must not communicate the offered prices to a small customer of that type unless the communication meets the requirements of subsections (3), (6) and (7).\n\nCivil penalty: 300 penalty units.\n\n  (2A) The electricity retailer communicates the offered prices to a small customer of that type if:\n    (a) the electricity retailer advertises or publishes the prices; or\n    (b) the electricity retailer offers to supply electricity in the region to the small customer at those prices; or\n    (c) both of the following subparagraphs apply:\n    (i) the electricity retailer notifies the small customer of the offered prices in writing (other than as mentioned in paragraph (a) or (b)) as part of notifying the small customer of a change to the electricity retailer’s prices for supplying electricity to the small customer;\n    (ii) the offered prices are the prices that apply after the change.\n  Prices and discounts\n  (3) The communication must state the following matters, making it clear that the matters relate to a representative customer:\n    (a) the difference between:\n    (i) the reference price; and\n    (ii) the unconditional price;\n    expressed as a percentage of the reference price;\n    (b) for each proportional conditional discount mentioned in the communication—the difference between:\n    (i) the unconditional price; and\n    (ii) the conditional price for the discount;\n    expressed as a percentage of the reference price;\n    (c) the lowest possible price.\n  (4) In this instrument:\n\n> conditional price for a proportional conditional discount means the total amount a representative customer would be charged for the supply of electricity in the financial year at the offered prices, assuming that the conditions on the discount were met and disregarding any other conditional discounts.\n\n> lowest possible price means the total amount a representative customer would be charged for the supply of electricity in the financial year at the offered prices, assuming that the conditions on all conditional discounts (if any) mentioned in the communication were met.\n\n> Note: If the communication does not mention any conditional discounts, the lowest possible price is the unconditional price.\n\n> proportional conditional discount means a conditional discount that is calculated as a proportion of all or part of the amount a small customer is charged for the supply of electricity at the offered prices.\n\n> unconditional price means the total amount a representative customer would be charged for the supply of electricity in the financial year at the offered prices, disregarding any conditional discounts.\n\n  Other matters\n  (6) The communication must also state:\n    (a) the distribution region; and\n    (b) the type of small customer.\n  (7) The communication must state the matters required by subsections (3) and (6) and 13(2) (whichever are applicable) clearly and conspicuously.\n\n#### 13 Alternative requirement for offers\n\n  (1) Paragraph 12(3)(c) does not apply, at a time in a financial year, to an offer by an electricity retailer to supply electricity in a distribution region to a small customer at the offered prices mentioned in subsection 12(1) if the offer meets the requirement of subsection (2) of this section.\n  (2) The offer must state the total amount the electricity retailer estimates the small customer would be charged for the supply of electricity in the region in the year, assuming that the conditions on all conditional discounts (if any) mentioned in the offer were met.\n  (3) In making an estimate for the purposes of subsection (2), the electricity retailer may have regard to:\n    (a) the rate at which electricity was supplied to the small customer in the past; and\n    (b) the timing or pattern of that past supply; and\n    (c) any other matter the retailer considers relevant.\n\n#### 13A Keeping records\n\n  Scope of this section\n  (1) This section applies if, during a financial year:\n    (a) an electricity retailer communicates to a small customer of a particular type the electricity retailer’s prices (the offered prices) for supplying electricity in a distribution region to a small customer of that type; and\n    (b) both:\n    (i) a model annual usage; and\n    (ii) a reference price;\n    are in force for the year in relation to the supply.\n  (2) The electricity retailer must:\n    (a) make a record of the following:\n    (i) the content of the communication;\n    (ii) the date of the communication;\n    (iii) how the retailer calculated or estimated the matters mentioned in paragraphs 12(3)(a), (b) and (c) and subsection 13(2) (whichever are applicable) in relation to the offered prices; and\n    (b) keep the record for 6 years from the end of the financial year in which the communication is made.\n\nCivil penalty: 300 penalty units.\n\n  (3) The record is not required to contain:\n    (a) the name or contact details of a small customer; or\n    (b) personal information about a small customer who is an individual.\n  Communications based on a single template or script\n  (4) The electricity retailer may make a single record under paragraph (2)(a) in relation to 2 or more communications of the offered prices (whether to the same small customer, or to different small customers of the same type in the same distribution region) if the communications are:\n    (a) made during the same financial year; and\n    (b) based on a single template or script; and\n    (c) substantially identical in content and form (apart from being made to different small customers).\n  (5) A record made in accordance with subsection (4):\n    (a) is taken to meet the requirement of subparagraph (2)(a)(i) if it records so much of the contents of the communications as are identical; and\n    (b) is taken to meet the requirement of subparagraph (2)(a)(ii) if it records the first and last dates on which the communications were made.\n\n#### Subdivision C—Advertising conditional discounts\n\n#### 14 Advertising conditional discounts\n\n  (1) An electricity retailer must not advertise prices for supplying electricity in a distribution region to small customers if:\n    (a) the advertisement mentions a conditional discount in relation to the prices; and\n    (b) the advertisement does not meet the requirements of subsections (2) and (3).\n\nCivil penalty: 300 penalty units.\n\n  (2) The conditional discount must not be the price‑related matter that is mentioned most conspicuously in the advertisement.\n  (3) The advertisement must state the conditions on the conditional discount clearly and conspicuously.\n  (4) To avoid doubt, in determining whether this section does not apply because of section 8 (distribution regions to which this instrument does not apply), have regard to the financial year in which the advertising occurs, rather than the financial year in which the electricity is expected to be supplied.\n\n## Part 3—Functions of the AER\n\n#### 14A Purpose of this Part\n\n  This Part is made for the purposes of paragraph 44AH(1)(b) of the Act.\n\n#### 15 Functions of the AER\n\n  The AER has the function of determining the matters required or permitted by the rest of this Part to be determined by the AER.\n\n#### 16 Determining model annual usage and annual prices\n\n  (1) The AER must, by legislative instrument, determine the following matters for a financial year in relation to supplying electricity in a distribution region to small customers of a particular type:\n    (a) both of the following that the AER considers to be broadly representative, at the time it makes the determination, of the supply of electricity in that region in the year to small customers of that type:\n    (i) the per‑customer amount of electricity supplied;\n    (ii) the timing or pattern of the supply (subject to subsection (2));\n    (b) what the AER considers would be a reasonable per‑customer annual price for supplying electricity in that region to small customers of that type in accordance with the matters determined under paragraph (a).\n\n> Note: For distribution regions to which this instrument does not apply in relation to a financial year, see section 8.\n\n  (2) Subparagraph (1)(a)(ii) does not apply in relation to small business customers.\n  (3) Despite subsection 33(3A) of the Acts Interpretation Act 1901, the AER must not, under subsection (1) of this section:\n    (a) determine a matter in relation to supplying electricity:\n    (i) in a part, but not all, of the distribution region; or\n    (ii) to some, but not all, small customers of that type in the region; or\n    (b) make different provision with respect to supplying electricity:\n    (i) in different parts of the region; or\n    (ii) to different small customers of that type in the region.\n  Matters relevant to determining annual prices\n  (4) For the purposes of paragraph (1)(b), the AER must have regard to the following matters:\n    (a) the prices electricity retailers charge for supplying electricity in the region to that type of small customer;\n    (b) the principle that an electricity retailer should be able to make a reasonable profit in relation to supplying electricity in the region;\n    (c) the following costs:\n    (i) the wholesale cost of electricity in the region;\n    (ii) the cost of distributing and transmitting electricity in the region;\n    (iii) the cost of complying with the laws of the Commonwealth and the relevant State or Territory in relation to supplying electricity in the region;\n    (iv) if relevant to the region—the cost of acquiring and retaining small customers;\n    (v) the cost of serving small customers;\n    (d) any other matter the AER considers relevant.\n\n> Note: Before making a determination, the AER must consider any submissions received under subsection 17(1).\n\n#### 17 Requirements relating to making determinations\n\n  (1) Subject to subsection (4) of this section, before making a determination under section 16, the AER must:\n    (a) publish a draft of the determination on the AER’s website; and\n    (b) invite submissions about the draft determination, within a specified period (which must be at least 21 days after the draft is published); and\n    (c) consider any submissions received within that period.\n  (2) The AER must not make a determination under section 16 for a financial year:\n    (a) before 1 July in the previous financial year; or\n    (b) subject to subsection (4) of this section—earlier than 42 days after the day the AER publishes a draft of the determination under subsection (1); or\n    (c) subject to subsections (4) and (5)—after the first business day after 25 May in the previous financial year.\n  (3) A determination made under section 16 must not commence earlier than 30 days after the day the determination is registered.\n  Exceptions\n  (4) Subsection (1) and paragraphs (2)(b) and (c) do not apply to determining a model annual usage or a reference price (the new determination) for a financial year, in relation to supplying electricity in a distribution region to small customers of a type, if:\n    (a) the AER has previously made such a determination (the previous determination) for the year in relation to the region and the type of small customer; and\n    (b) the only effect of the new determination is to correct minor or technical errors in the previous determination.\n  (5) Paragraph (2)(c) does not apply to determining a model annual usage or a reference price (the new determination) for a financial year, in relation to supplying electricity in a distribution region to small customers of a type, if:\n    (a) the AER has previously made, or purportedly made, such a determination (the previous determination) for the year in relation to the region and the type of small customer; and\n    (b) the previous determination was not validly made.\n\n## Part 4—Application and transitional provisions\n\n### Division 1—Application of this instrument\n\n#### 19 Application of this instrument\n\n  (1) Subject to this section, this instrument applies to financial years starting on or after 1 July 2019.\n  Electricity Retail Code of Conduct\n  (3) Section 14 applies to advertising that occurs on or after 1 July 2019.\n  Determinations\n  (4) Subsection 17(1), paragraph 17(2)(b) and subsection 17(3) do not apply in relation to a determination made on or before 30 June 2019.\n  (5) Paragraph 17(2)(c) applies in relation to a determination for the financial year starting on 1 July 2019 as if the reference in that paragraph to 1 May in the previous financial year were a reference to 30 June 2019.\n\n#### 20 No acquisition of property otherwise than on just terms\n\n  Subdivision A of Division 2 of Part 2 (caps on standing offer prices) does not apply to the extent that its operation would result in an acquisition of property (within the meaning of paragraph 51(xxxi) of the Constitution) from a person otherwise than on just terms (within the meaning of that paragraph).\n\n### Division 2—Amendments made by the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020\n\n#### 21 Application of amendments—Schedule 1\n\n  Parts 1 and 2 of Schedule 1\n  (1) The amendments of this instrument made by Parts 1 and 2 of Schedule 1 to the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020 apply:\n    (a) to the extent the amendments relate to the operation of section 14 of this instrument—in relation to advertising that occurs on or after 1 July 2020; and\n    (b) otherwise—in relation to financial years starting on or after 1 July 2020.\n  (2) Subsection 17(1), paragraph 17(2)(b) and subsection 17(3) do not apply in relation to a determination made:\n    (a) on or after the commencement of this section; and\n    (b) on or before 30 June 2020.\n  Part 3 of Schedule 1\n  (3) The amendments of this instrument made by Part 3 of Schedule 1 to the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020 apply in relation to a determination made under paragraph 16(1)(a) or (b) of this instrument on or after the commencement of this section.\n\n#### 22 Application of amendments—Schedule 2\n\n  The amendments of this instrument made by Part 1 of Schedule 2 to the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020 apply in relation to financial years starting on or after 1 July 2020.","sortOrder":22},{"sectionNumber":"14","sectionType":"section","heading":"Advertising conditional discounts","content":"#### 14 Advertising conditional discounts\n\n  (1) An electricity retailer must not advertise prices for supplying electricity in a distribution region to small customers if:\n    (a) the advertisement mentions a conditional discount in relation to the prices; and\n    (b) the advertisement does not meet the requirements of subsections (2) and (3).\n\nCivil penalty: 300 penalty units.\n\n  (2) The conditional discount must not be the price‑related matter that is mentioned most conspicuously in the advertisement.\n  (3) The advertisement must state the conditions on the conditional discount clearly and conspicuously.\n  (4) To avoid doubt, in determining whether this section does not apply because of section 8 (distribution regions to which this instrument does not apply), have regard to the financial year in which the advertising occurs, rather than the financial year in which the electricity is expected to be supplied.","sortOrder":23},{"sectionNumber":"Part 3","sectionType":"part","heading":"Functions of the AER","content":"## Part 3—Functions of the AER","sortOrder":24},{"sectionNumber":"14A","sectionType":"section","heading":"Purpose of this Part","content":"#### 14A Purpose of this Part\n\n  This Part is made for the purposes of paragraph 44AH(1)(b) of the Act.","sortOrder":25},{"sectionNumber":"15","sectionType":"section","heading":"Functions of the AER","content":"#### 15 Functions of the AER\n\n  The AER has the function of determining the matters required or permitted by the rest of this Part to be determined by the AER.","sortOrder":26},{"sectionNumber":"16","sectionType":"section","heading":"Determining model annual usage and annual prices","content":"#### 16 Determining model annual usage and annual prices\n\n  (1) The AER must, by legislative instrument, determine the following matters for a financial year in relation to supplying electricity in a distribution region to small customers of a particular type:\n    (a) both of the following that the AER considers to be broadly representative, at the time it makes the determination, of the supply of electricity in that region in the year to small customers of that type:\n    (i) the per‑customer amount of electricity supplied;\n    (ii) the timing or pattern of the supply (subject to subsection (2));\n    (b) what the AER considers would be a reasonable per‑customer annual price for supplying electricity in that region to small customers of that type in accordance with the matters determined under paragraph (a).\n\n> Note: For distribution regions to which this instrument does not apply in relation to a financial year, see section 8.\n\n  (2) Subparagraph (1)(a)(ii) does not apply in relation to small business customers.\n  (3) Despite subsection 33(3A) of the Acts Interpretation Act 1901, the AER must not, under subsection (1) of this section:\n    (a) determine a matter in relation to supplying electricity:\n    (i) in a part, but not all, of the distribution region; or\n    (ii) to some, but not all, small customers of that type in the region; or\n    (b) make different provision with respect to supplying electricity:\n    (i) in different parts of the region; or\n    (ii) to different small customers of that type in the region.\n  Matters relevant to determining annual prices\n  (4) For the purposes of paragraph (1)(b), the AER must have regard to the following matters:\n    (a) the prices electricity retailers charge for supplying electricity in the region to that type of small customer;\n    (b) the principle that an electricity retailer should be able to make a reasonable profit in relation to supplying electricity in the region;\n    (c) the following costs:\n    (i) the wholesale cost of electricity in the region;\n    (ii) the cost of distributing and transmitting electricity in the region;\n    (iii) the cost of complying with the laws of the Commonwealth and the relevant State or Territory in relation to supplying electricity in the region;\n    (iv) if relevant to the region—the cost of acquiring and retaining small customers;\n    (v) the cost of serving small customers;\n    (d) any other matter the AER considers relevant.\n\n> Note: Before making a determination, the AER must consider any submissions received under subsection 17(1).","sortOrder":27},{"sectionNumber":"17","sectionType":"section","heading":"Requirements relating to making determinations","content":"#### 17 Requirements relating to making determinations\n\n  (1) Subject to subsection (4) of this section, before making a determination under section 16, the AER must:\n    (a) publish a draft of the determination on the AER’s website; and\n    (b) invite submissions about the draft determination, within a specified period (which must be at least 21 days after the draft is published); and\n    (c) consider any submissions received within that period.\n  (2) The AER must not make a determination under section 16 for a financial year:\n    (a) before 1 July in the previous financial year; or\n    (b) subject to subsection (4) of this section—earlier than 42 days after the day the AER publishes a draft of the determination under subsection (1); or\n    (c) subject to subsections (4) and (5)—after the first business day after 25 May in the previous financial year.\n  (3) A determination made under section 16 must not commence earlier than 30 days after the day the determination is registered.\n  Exceptions\n  (4) Subsection (1) and paragraphs (2)(b) and (c) do not apply to determining a model annual usage or a reference price (the new determination) for a financial year, in relation to supplying electricity in a distribution region to small customers of a type, if:\n    (a) the AER has previously made such a determination (the previous determination) for the year in relation to the region and the type of small customer; and\n    (b) the only effect of the new determination is to correct minor or technical errors in the previous determination.\n  (5) Paragraph (2)(c) does not apply to determining a model annual usage or a reference price (the new determination) for a financial year, in relation to supplying electricity in a distribution region to small customers of a type, if:\n    (a) the AER has previously made, or purportedly made, such a determination (the previous determination) for the year in relation to the region and the type of small customer; and\n    (b) the previous determination was not validly made.","sortOrder":28},{"sectionNumber":"Part 4","sectionType":"part","heading":"Application and transitional provisions","content":"## Part 1—Preliminary\n\n### Division 1—Preliminary\n\n#### 1 Name\n\n  This instrument is the Competition and Consumer (Industry Code—Electricity Retail) Regulations 2019.\n\n#### 3 Authority\n\n  This instrument is made under the Competition and Consumer Act 2010.\n\n#### 4 Simplified outline of this instrument\n\nPart 2 prescribes a mandatory industry code for supplying electricity to small customers (i.e. most residential customers and small business customers: see section 6).\n\nUnder the code:\n\n(a) standing offer prices must be set such that, were a small customer to be supplied in a financial year at those prices with the amount of electricity determined by the AER for the financial year under Part 3 (the model annual usage), the total amount the customer would have to pay for the supply would not exceed the price determined by the AER under that Part (the reference price) (see section 10); and\n\n(b) small customers must be told how prices for supplying electricity compare with the reference price (see section 12); and\n\n(c) an advertisement for supplying electricity to small customers must not have a discount as its most conspicuous price‑related matter, and must state any conditions on discounts clearly (see section 14).\n\nUnder Part 3, the AER determines a model annual usage and reference price in relation to each distribution region and each type of small customer.\n\nThis instrument does not apply in relation to supplying electricity in:\n\n(a) small distribution regions; or\n\n(b) distribution regions where standing offer prices are set under a State or Territory law.\n\n(See section 8).\n\n### Division 2—Definitions etc.\n\n#### 5 Definitions\n\n> Note: A number of expressions used in this instrument are defined in the Act, including the following:\n\n    (a) AER;\n    (b) contract;\n    (c) corporation;\n    (ca) personal information;\n    (d) supply.\n  In this instrument:\n\n> Act means the Competition and Consumer Act 2010.\n\n> communicate prices for supplying electricity: see subsection 12(2A).\n\n> comply with the price cap has the meaning given by subsection 10(3).\n\n> conditional discount:\n\n    (a) subject to paragraph (b), includes a conditional rebate or conditional credit; and\n    (b) does not include a discount, rebate or credit if all of the conditions on it relate to the circumstances in which a small customer enters into a contract with an electricity retailer for supplying electricity to the small customer.\n\n> conditional price has the meaning given by subsection 12(4).\n\n> consumer has the meaning given by subsection 51ACA(1) of the Act.\n\n> controlled load tariff means a tariff for supplying electricity for use only in specific appliances.\n\n> demand tariff: a tariff for supplying electricity is a demand tariff if working out the amount a consumer is charged for the supply of electricity during a period at prices that include that tariff requires identifying, from among particular sub‑periods of the period, the sub‑period during which the consumer’s demand for the supply of electricity is the highest.\n\n> distribution region means the region in which a particular electricity distribution network operates.\n\n> electricity retailer means a corporation authorised by or under a law of the Commonwealth or of a State or Territory to sell electricity.\n\n> flexible tariff means a tariff (other than a demand tariff), for supplying electricity, that varies (wholly or partly) according to the time of day when the electricity is supplied.\n\n> industry code has the meaning given by subsection 51ACA(1) of the Act.\n\n> lowest possible price has the meaning given by subsection 12(4).\n\n> model annual usage for a financial year, in relation to supplying electricity in a distribution region to a small customer of a particular type, means the matters determined under paragraph 16(1)(a) for the year in relation to the supply.\n\n> MWh means megawatt hour.\n\n> price:\n\n    (a) subject to paragraph (b), includes a charge of any description, including a recurring fee (for example, an annual membership fee); and\n    (b) does not include any of the following:\n    (i) a one‑off fee (for example, a connection or reconnection fee or an account establishment fee);\n    (ii) a fee for making, or failing to make, a payment in particular circumstances (for example, a credit card transaction fee, a late payment fee or a direct debit dishonour fee);\n    (iii) a fee for a service provided on request on an ad‑hoc basis (for example, a fee for a meter read requested by a consumer).\n\n> proportional conditional discount has the meaning given by subsection 12(4).\n\n> reference price for a financial year, in relation to supplying electricity in a distribution region to a small customer of a particular type, means the per‑customer annual price determined under paragraph 16(1)(b) for the year in relation to the supply.\n\n> representative customer, in relation to supplying electricity in a distribution region in a financial year to a small customer of a particular type, means a small customer of that type who is supplied with electricity in that region in the year in accordance with the model annual usage for the year in relation to the supply.\n\n> small business customer has the meaning given by section 6.\n\n> small customer has the meaning given by section 6.\n\n> standing offer prices means all of an electricity retailer’s prices for supplying electricity in a distribution region to a small customer in any of the following circumstances:\n\n    (a) the retailer is required under a law of a State or Territory to offer to supply the electricity;\n    (b) the electricity is not supplied under a contract.\n\n> Note: Examples of the circumstances covered by paragraph (b) include the following:\n\n    (a) the small customer starts consuming electricity at premises without first contacting the retailer;\n    (b) the small customer continues consuming electricity at premises after a contract for the supply of electricity to the premises has ended;\n    (c) the small customer is transferred to the retailer under a retailer of last resort scheme.\n\n> types of small customer has the meaning given by section 6.\n\n> unconditional price has the meaning given by subsection 12(4).\n\n#### 6 Small customers\n\n  (1) This section applies in relation to an electricity retailer supplying (or proposing to supply) electricity to a consumer.\n  (2) Subject to subsection (3), the consumer is a small customer if the consumer is any of the following types of small customer:\n    (a) a consumer in relation to whom both of the following apply:\n    (i) the electricity is principally for personal, household or domestic use;\n    (ii) the prices for the supply include a controlled load tariff;\n    (b) a consumer in relation to whom both of the following apply:\n    (i) the electricity is principally for personal, household or domestic use;\n    (ii) the prices for the supply do not include a controlled load tariff;\n    (c) a consumer (a small business customer) in relation to whom all of the following apply:\n    (i) the electricity is not principally for personal, household or domestic use;\n    (ii) the supply is, or will be, at a rate of less than 100 MWh a year;\n    (iii) the prices for the supply do not include a controlled load tariff or a flexible tariff.\n  (3) The consumer is not a small customer, of any type, if:\n    (a) the prices for the supply include a demand tariff; or\n    (b) the supply is through a prepayment meter; or\n    (c) the supply is by means of an embedded network.\n\n#### 7 Civil penalty provisions\n\n  A provision of Division 2 of Part 2 that is of one of the following kinds and sets out at its foot a pecuniary penalty indicated by the words “civil penalty” is a civil penalty provision of the industry code in that Division for the purposes of Part IVB and section 76 of the Act:\n    (a) a subsection;\n    (b) a section that is not divided into subsections.\n\n### Division 3—Scope of this instrument\n\n#### 8 Distribution regions to which this instrument does not apply\n\n  This instrument does not apply, in relation to a financial year, to supplying electricity in a distribution region if:\n    (a) any standing offer prices, or maximum standing offer prices, for supplying electricity in the year in the region to a small customer are set by or under a law of a State or Territory; or\n    (b) the total number of consumers to whom electricity retailers supplied electricity in the region, and any interconnected distribution regions, in the previous financial year was less than 100,000.\n\n#### 8A Solar feed‑in tariffs\n\n  For the purposes of this instrument, disregard any amount that an electricity retailer must pay (or credit) to a consumer for electricity generated by a solar photovoltaic unit of the consumer.\n\n## Part 2—Electricity Retail Code of Conduct\n\n### Division 1—Introduction\n\n#### 9 Mandatory industry code in Division 2\n\n  For the purposes of section 51AE of the Act, the industry code set out in Division 2 of this Part:\n    (a) is prescribed for the purposes of Part IVB of the Act; and\n    (b) is declared to be a mandatory industry code.\n\n### Division 2—Electricity Retail Code of Conduct\n\n#### Subdivision A—Caps on standing offer prices\n\n#### 10 Caps on standing offer prices\n\n  (1) This section applies in relation to an electricity retailer’s standing offer prices on a day in a financial year for supplying electricity in a distribution region to a small customer of a particular type if:\n    (a) a model annual usage; and\n    (b) a reference price;\n  are in force for the year in relation to the supply.\n\n> Note: For distribution regions to which this instrument does not apply in relation to a financial year, see section 8.\n\n  (2) The electricity retailer must ensure that the standing offer prices comply with the price cap on that day.\n\nCivil penalty: 300 penalty units.\n\n  (3) The standing offer prices comply with the price cap if the total amount a representative customer, who was a small customer of that type, would be charged for the supply of electricity in the region in the year at the standing offer prices would not exceed the reference price.\n  Record keeping\n  (4) The electricity retailer must:\n    (a) make a record demonstrating how the retailer calculated the total amount mentioned in subsection (3) in relation to the standing offer prices; and\n    (b) keep the record for 6 years from the end of the financial year mentioned in subsection (1).\n\nCivil penalty: 300 penalty units.\n\n#### Subdivision B—Communicating prices to small customers\n\n#### 12 Communication to small customers must compare retailer’s prices with reference price\n\n  Scope of this section\n  (1) This section applies, at a time in a financial year, to an electricity retailer’s prices (the offered prices) for supplying electricity in a distribution region to a small customer of a particular type if:\n    (a) a model annual usage; and\n    (b) a reference price;\n  are in force for the year in relation to the supply.\n\n> Note: For distribution regions to which this instrument does not apply in relation to a financial year, see section 8.\n\n  Civil penalty provision\n  (2) The electricity retailer must not communicate the offered prices to a small customer of that type unless the communication meets the requirements of subsections (3), (6) and (7).\n\nCivil penalty: 300 penalty units.\n\n  (2A) The electricity retailer communicates the offered prices to a small customer of that type if:\n    (a) the electricity retailer advertises or publishes the prices; or\n    (b) the electricity retailer offers to supply electricity in the region to the small customer at those prices; or\n    (c) both of the following subparagraphs apply:\n    (i) the electricity retailer notifies the small customer of the offered prices in writing (other than as mentioned in paragraph (a) or (b)) as part of notifying the small customer of a change to the electricity retailer’s prices for supplying electricity to the small customer;\n    (ii) the offered prices are the prices that apply after the change.\n  Prices and discounts\n  (3) The communication must state the following matters, making it clear that the matters relate to a representative customer:\n    (a) the difference between:\n    (i) the reference price; and\n    (ii) the unconditional price;\n    expressed as a percentage of the reference price;\n    (b) for each proportional conditional discount mentioned in the communication—the difference between:\n    (i) the unconditional price; and\n    (ii) the conditional price for the discount;\n    expressed as a percentage of the reference price;\n    (c) the lowest possible price.\n  (4) In this instrument:\n\n> conditional price for a proportional conditional discount means the total amount a representative customer would be charged for the supply of electricity in the financial year at the offered prices, assuming that the conditions on the discount were met and disregarding any other conditional discounts.\n\n> lowest possible price means the total amount a representative customer would be charged for the supply of electricity in the financial year at the offered prices, assuming that the conditions on all conditional discounts (if any) mentioned in the communication were met.\n\n> Note: If the communication does not mention any conditional discounts, the lowest possible price is the unconditional price.\n\n> proportional conditional discount means a conditional discount that is calculated as a proportion of all or part of the amount a small customer is charged for the supply of electricity at the offered prices.\n\n> unconditional price means the total amount a representative customer would be charged for the supply of electricity in the financial year at the offered prices, disregarding any conditional discounts.\n\n  Other matters\n  (6) The communication must also state:\n    (a) the distribution region; and\n    (b) the type of small customer.\n  (7) The communication must state the matters required by subsections (3) and (6) and 13(2) (whichever are applicable) clearly and conspicuously.\n\n#### 13 Alternative requirement for offers\n\n  (1) Paragraph 12(3)(c) does not apply, at a time in a financial year, to an offer by an electricity retailer to supply electricity in a distribution region to a small customer at the offered prices mentioned in subsection 12(1) if the offer meets the requirement of subsection (2) of this section.\n  (2) The offer must state the total amount the electricity retailer estimates the small customer would be charged for the supply of electricity in the region in the year, assuming that the conditions on all conditional discounts (if any) mentioned in the offer were met.\n  (3) In making an estimate for the purposes of subsection (2), the electricity retailer may have regard to:\n    (a) the rate at which electricity was supplied to the small customer in the past; and\n    (b) the timing or pattern of that past supply; and\n    (c) any other matter the retailer considers relevant.\n\n#### 13A Keeping records\n\n  Scope of this section\n  (1) This section applies if, during a financial year:\n    (a) an electricity retailer communicates to a small customer of a particular type the electricity retailer’s prices (the offered prices) for supplying electricity in a distribution region to a small customer of that type; and\n    (b) both:\n    (i) a model annual usage; and\n    (ii) a reference price;\n    are in force for the year in relation to the supply.\n  (2) The electricity retailer must:\n    (a) make a record of the following:\n    (i) the content of the communication;\n    (ii) the date of the communication;\n    (iii) how the retailer calculated or estimated the matters mentioned in paragraphs 12(3)(a), (b) and (c) and subsection 13(2) (whichever are applicable) in relation to the offered prices; and\n    (b) keep the record for 6 years from the end of the financial year in which the communication is made.\n\nCivil penalty: 300 penalty units.\n\n  (3) The record is not required to contain:\n    (a) the name or contact details of a small customer; or\n    (b) personal information about a small customer who is an individual.\n  Communications based on a single template or script\n  (4) The electricity retailer may make a single record under paragraph (2)(a) in relation to 2 or more communications of the offered prices (whether to the same small customer, or to different small customers of the same type in the same distribution region) if the communications are:\n    (a) made during the same financial year; and\n    (b) based on a single template or script; and\n    (c) substantially identical in content and form (apart from being made to different small customers).\n  (5) A record made in accordance with subsection (4):\n    (a) is taken to meet the requirement of subparagraph (2)(a)(i) if it records so much of the contents of the communications as are identical; and\n    (b) is taken to meet the requirement of subparagraph (2)(a)(ii) if it records the first and last dates on which the communications were made.\n\n#### Subdivision C—Advertising conditional discounts\n\n#### 14 Advertising conditional discounts\n\n  (1) An electricity retailer must not advertise prices for supplying electricity in a distribution region to small customers if:\n    (a) the advertisement mentions a conditional discount in relation to the prices; and\n    (b) the advertisement does not meet the requirements of subsections (2) and (3).\n\nCivil penalty: 300 penalty units.\n\n  (2) The conditional discount must not be the price‑related matter that is mentioned most conspicuously in the advertisement.\n  (3) The advertisement must state the conditions on the conditional discount clearly and conspicuously.\n  (4) To avoid doubt, in determining whether this section does not apply because of section 8 (distribution regions to which this instrument does not apply), have regard to the financial year in which the advertising occurs, rather than the financial year in which the electricity is expected to be supplied.\n\n## Part 3—Functions of the AER\n\n#### 14A Purpose of this Part\n\n  This Part is made for the purposes of paragraph 44AH(1)(b) of the Act.\n\n#### 15 Functions of the AER\n\n  The AER has the function of determining the matters required or permitted by the rest of this Part to be determined by the AER.\n\n#### 16 Determining model annual usage and annual prices\n\n  (1) The AER must, by legislative instrument, determine the following matters for a financial year in relation to supplying electricity in a distribution region to small customers of a particular type:\n    (a) both of the following that the AER considers to be broadly representative, at the time it makes the determination, of the supply of electricity in that region in the year to small customers of that type:\n    (i) the per‑customer amount of electricity supplied;\n    (ii) the timing or pattern of the supply (subject to subsection (2));\n    (b) what the AER considers would be a reasonable per‑customer annual price for supplying electricity in that region to small customers of that type in accordance with the matters determined under paragraph (a).\n\n> Note: For distribution regions to which this instrument does not apply in relation to a financial year, see section 8.\n\n  (2) Subparagraph (1)(a)(ii) does not apply in relation to small business customers.\n  (3) Despite subsection 33(3A) of the Acts Interpretation Act 1901, the AER must not, under subsection (1) of this section:\n    (a) determine a matter in relation to supplying electricity:\n    (i) in a part, but not all, of the distribution region; or\n    (ii) to some, but not all, small customers of that type in the region; or\n    (b) make different provision with respect to supplying electricity:\n    (i) in different parts of the region; or\n    (ii) to different small customers of that type in the region.\n  Matters relevant to determining annual prices\n  (4) For the purposes of paragraph (1)(b), the AER must have regard to the following matters:\n    (a) the prices electricity retailers charge for supplying electricity in the region to that type of small customer;\n    (b) the principle that an electricity retailer should be able to make a reasonable profit in relation to supplying electricity in the region;\n    (c) the following costs:\n    (i) the wholesale cost of electricity in the region;\n    (ii) the cost of distributing and transmitting electricity in the region;\n    (iii) the cost of complying with the laws of the Commonwealth and the relevant State or Territory in relation to supplying electricity in the region;\n    (iv) if relevant to the region—the cost of acquiring and retaining small customers;\n    (v) the cost of serving small customers;\n    (d) any other matter the AER considers relevant.\n\n> Note: Before making a determination, the AER must consider any submissions received under subsection 17(1).\n\n#### 17 Requirements relating to making determinations\n\n  (1) Subject to subsection (4) of this section, before making a determination under section 16, the AER must:\n    (a) publish a draft of the determination on the AER’s website; and\n    (b) invite submissions about the draft determination, within a specified period (which must be at least 21 days after the draft is published); and\n    (c) consider any submissions received within that period.\n  (2) The AER must not make a determination under section 16 for a financial year:\n    (a) before 1 July in the previous financial year; or\n    (b) subject to subsection (4) of this section—earlier than 42 days after the day the AER publishes a draft of the determination under subsection (1); or\n    (c) subject to subsections (4) and (5)—after the first business day after 25 May in the previous financial year.\n  (3) A determination made under section 16 must not commence earlier than 30 days after the day the determination is registered.\n  Exceptions\n  (4) Subsection (1) and paragraphs (2)(b) and (c) do not apply to determining a model annual usage or a reference price (the new determination) for a financial year, in relation to supplying electricity in a distribution region to small customers of a type, if:\n    (a) the AER has previously made such a determination (the previous determination) for the year in relation to the region and the type of small customer; and\n    (b) the only effect of the new determination is to correct minor or technical errors in the previous determination.\n  (5) Paragraph (2)(c) does not apply to determining a model annual usage or a reference price (the new determination) for a financial year, in relation to supplying electricity in a distribution region to small customers of a type, if:\n    (a) the AER has previously made, or purportedly made, such a determination (the previous determination) for the year in relation to the region and the type of small customer; and\n    (b) the previous determination was not validly made.\n\n## Part 4—Application and transitional provisions\n\n### Division 1—Application of this instrument\n\n#### 19 Application of this instrument\n\n  (1) Subject to this section, this instrument applies to financial years starting on or after 1 July 2019.\n  Electricity Retail Code of Conduct\n  (3) Section 14 applies to advertising that occurs on or after 1 July 2019.\n  Determinations\n  (4) Subsection 17(1), paragraph 17(2)(b) and subsection 17(3) do not apply in relation to a determination made on or before 30 June 2019.\n  (5) Paragraph 17(2)(c) applies in relation to a determination for the financial year starting on 1 July 2019 as if the reference in that paragraph to 1 May in the previous financial year were a reference to 30 June 2019.\n\n#### 20 No acquisition of property otherwise than on just terms\n\n  Subdivision A of Division 2 of Part 2 (caps on standing offer prices) does not apply to the extent that its operation would result in an acquisition of property (within the meaning of paragraph 51(xxxi) of the Constitution) from a person otherwise than on just terms (within the meaning of that paragraph).\n\n### Division 2—Amendments made by the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020\n\n#### 21 Application of amendments—Schedule 1\n\n  Parts 1 and 2 of Schedule 1\n  (1) The amendments of this instrument made by Parts 1 and 2 of Schedule 1 to the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020 apply:\n    (a) to the extent the amendments relate to the operation of section 14 of this instrument—in relation to advertising that occurs on or after 1 July 2020; and\n    (b) otherwise—in relation to financial years starting on or after 1 July 2020.\n  (2) Subsection 17(1), paragraph 17(2)(b) and subsection 17(3) do not apply in relation to a determination made:\n    (a) on or after the commencement of this section; and\n    (b) on or before 30 June 2020.\n  Part 3 of Schedule 1\n  (3) The amendments of this instrument made by Part 3 of Schedule 1 to the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020 apply in relation to a determination made under paragraph 16(1)(a) or (b) of this instrument on or after the commencement of this section.\n\n#### 22 Application of amendments—Schedule 2\n\n  The amendments of this instrument made by Part 1 of Schedule 2 to the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020 apply in relation to financial years starting on or after 1 July 2020.","sortOrder":29},{"sectionNumber":"19","sectionType":"section","heading":"Application of this instrument","content":"#### 19 Application of this instrument\n\n  (1) Subject to this section, this instrument applies to financial years starting on or after 1 July 2019.\n  Electricity Retail Code of Conduct\n  (3) Section 14 applies to advertising that occurs on or after 1 July 2019.\n  Determinations\n  (4) Subsection 17(1), paragraph 17(2)(b) and subsection 17(3) do not apply in relation to a determination made on or before 30 June 2019.\n  (5) Paragraph 17(2)(c) applies in relation to a determination for the financial year starting on 1 July 2019 as if the reference in that paragraph to 1 May in the previous financial year were a reference to 30 June 2019.","sortOrder":31},{"sectionNumber":"20","sectionType":"section","heading":"No acquisition of property otherwise than on just terms","content":"#### 20 No acquisition of property otherwise than on just terms\n\n  Subdivision A of Division 2 of Part 2 (caps on standing offer prices) does not apply to the extent that its operation would result in an acquisition of property (within the meaning of paragraph 51(xxxi) of the Constitution) from a person otherwise than on just terms (within the meaning of that paragraph).","sortOrder":32},{"sectionNumber":"21","sectionType":"section","heading":"Application of amendments—Schedule 1","content":"#### 21 Application of amendments—Schedule 1\n\n  Parts 1 and 2 of Schedule 1\n  (1) The amendments of this instrument made by Parts 1 and 2 of Schedule 1 to the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020 apply:\n    (a) to the extent the amendments relate to the operation of section 14 of this instrument—in relation to advertising that occurs on or after 1 July 2020; and\n    (b) otherwise—in relation to financial years starting on or after 1 July 2020.\n  (2) Subsection 17(1), paragraph 17(2)(b) and subsection 17(3) do not apply in relation to a determination made:\n    (a) on or after the commencement of this section; and\n    (b) on or before 30 June 2020.\n  Part 3 of Schedule 1\n  (3) The amendments of this instrument made by Part 3 of Schedule 1 to the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020 apply in relation to a determination made under paragraph 16(1)(a) or (b) of this instrument on or after the commencement of this section.","sortOrder":34},{"sectionNumber":"22","sectionType":"section","heading":"Application of amendments—Schedule 2","content":"#### 22 Application of amendments—Schedule 2\n\n  The amendments of this instrument made by Part 1 of Schedule 2 to the Competition and Consumer Legislation Amendment (Electricity Retail) Regulations 2020 apply in relation to financial years starting on or after 1 July 2020.","sortOrder":35}],"analysis":{"flash_summary_failed":{"failed":true,"reason":"A positive credit balance is required for all requests, including BYOK, so fallback providers remain available. Add credits at https://vercel.com/d?to=%2F%5Bteam%5D%2F%7E%2Fai%3Fmodal%3Dtop-up to continue.","source":"analysis-cron"},"kimi_summary":{"_metrics":{"completionTokens":597},"content_quality":"ok","complexity_score":6,"scope_assessment":{"changed":false,"description":"The legislation maintains its original scope as a consumer protection and price transparency measure for electricity retail markets. The 2020 amendments appear to be technical adjustments to application dates and transitional provisions rather than substantive expansion of scope."},"complexity_factors":["Multiple defined terms with nested definitions (e.g., 'conditional discount' has exceptions, 'price' includes/excludes specific fee types)","Cross-references between Parts 2 and 3 — retailer obligations depend on AER determinations not yet made","Three distinct customer categories with different tariff rules in section 6","Conditional logic throughout: obligations only trigger when 'model annual usage' and 'reference price' are 'in force'","Record-keeping requirements with template-based exceptions (section 13A)","Transitional provisions applying different rules to different financial years and amendment schedules","Constitutional safeguard clause (section 20) limiting application to avoid property acquisition issues"],"plain_english_summary":"This law creates a mandatory code for electricity retailers selling to most households and small businesses, capping default standing offer prices at an AER-set reference price and requiring clear, comparable price disclosures (including how offers compare to the reference price, lowest possible price, and discount conditions). It bans misleading discount-led advertising, excludes certain tariff types/networks, and targets protection of disengaged consumers. Breaches carry civil penalties (up to 300 penalty units)."},"flash_summary":{"complexity_score":7,"scope_assessment":{"changed":true,"description":"This instrument has been adjusted from its first appearance by later amendments and transitional rules (see Part 4, sections 21–22). The changes are limited in scale but material in effect: they clarified and fixed application timing (staggered commencement for advertising rules and some amendments to apply from 1 July 2020), added or clarified procedural exceptions for the AER’s determinations (section 17(4)–(5) and Part 4 transitional rules), and introduced operational clarifications such as the solar feed‑in tariff disregard (section 8A) and the constitutional safeguard (section 20). Those amendments refine the original instrument’s operational scope (who is covered, how AER determinations are made and when advertising rules apply) rather than transforming its core purpose (regional reference price + disclosure and advertising rules). The net effect is a modest expansion and clarification of regulatory reach (particularly on advertising and record‑keeping timing) together with added procedural detail for implementation."},"complexity_factors":["~25 defined or technical terms introduced and used across the instrument (see section 5 definitions).","Multiple cross‑references to the Competition and Consumer Act 2010 and to other statutory concepts (AER, industry code, Part IVB) increasing interpretive dependency.","Three distinct categories of \"small customer\" with three specific exclusions (demand tariffs, prepayment meters, embedded networks) — nested classification rules (section 6).","Applicability exceptions by geography and market size (section 8): regions governed by State law; exclusion where total consumers across region and interconnected regions <100,000 — requires inter‑region aggregation checks.","Two linked quantitative calculations per region/type: model annual usage (quantity and timing) and AER reference price, with retailer calculations comparing standing offers against that reference (sections 16 and 10) — nontrivial numeric logic.","Multiple communication and advertising obligations with precise content requirements (percent differences, lowest possible price) plus an alternative estimation route for offers (sections 12–13) — several conditional paths.","Record keeping obligations with a 6‑year retention period and an allowance for template/scripted communications (section 13A) — operational detail for compliance systems.","Civil penalty attachment to several separate provisions (300 penalty units) — creates enforcement complexity and splits liability questions (sections 10, 12, 13A, 14).","AER procedural timetable and consultation requirements for determinations, plus exceptions for minor corrections and invalid previous determinations (section 17) — timing constraints and legal detail.","Transitional and amendment provisions (Part 4 and Schedules) adjusting commencement dates and applying 2020 amendments — increases interpretive work about which rule applies to which year. "],"plain_english_summary":"**What this instrument does (mechanics first)**\n\n- It prescribes a mandatory industry code that controls how electricity is sold to \"small customers\" (defined groups of residential consumers and some small businesses). The code is given force under the Competition and Consumer Act 2010 (see sections 9 and 3).  \n\n- The Australian Energy Regulator (AER) must each year set, by legislative instrument, a model annual usage (how much electricity a typical small customer of a given type in a given distribution region is assumed to use and, for households, the timing/pattern of that use) and a per‑customer reference price for that usage (section 16). The AER must consider retailers’ costs and the need for a reasonable profit when setting the reference price (section 16(4)).\n\n- Electricity retailers must ensure their standing‑offer prices (the default prices that apply where customers don’t have an active contract or where state law requires an offered price) are set so that a representative small customer charged at those standing‑offer prices for the model annual usage would not pay more than the AER’s reference price for that region and customer type (section 10). Retailers must keep a 6‑year record of how that calculation was done (section 10(4)).  \n\n- When a retailer communicates prices (advertises, publishes, offers, or notifies customers of a change), the communication must compare the offered prices with the AER reference price. It must state, clearly and conspicuously, for a representative customer:\n  - the percentage difference between the reference price and the unconditional price (the offered price ignoring conditional discounts),\n  - for each proportional conditional discount mentioned, the percentage difference between the unconditional price and the conditional price (i.e. the price if that discount’s conditions are met), and\n  - the lowest possible price a representative customer could pay if all mentioned conditional discounts applied (section 12(3)–(4), (6)–(7)). Records of these communications and how calculations or estimates were made must be kept for 6 years (section 13A).  \n\n- Advertisements that mention conditional discounts must not make the conditional discount the most conspicuous price‑related matter and must state the conditions clearly and conspicuously (section 14).  \n\n- The code does not apply in distribution regions where standing offers (or maximum standing offers) are set by state/territory law, and it is also excluded for distribution regions whose total consumer base (including interconnected regions) was under 100,000 in the previous financial year (section 8). Solar feed‑in credits that a retailer must pay to a consumer are disregarded for the instrument’s calculations (section 8A).  \n\n- Civil penalties attach to the standing‑offer cap requirement, the communications and record‑keeping obligations, and the advertising restriction: each such breach is subject to a civil penalty of 300 penalty units (see sections 10, 12, 13A, 14 as marked).  \n\n**Who this affects**\n\n- Primary regulated parties: electricity retailers operating in distribution regions covered by the instrument (see definition of standing offer prices and the scope/exemptions in sections 5, 8 and 6).  \n- Indirectly affected: small customers (receiving new, comparative price disclosures and protections on the face of advertisements), and the AER (which must make yearly determinations and run consultation processes) (sections 12, 16, 17).  \n\n**Who pays and who decides**\n\n- Who pays: retailers bear the economic burden — they must price standing offers to satisfy the AER reference price cap, maintain records for 6 years, and change marketing/advertising practices where conditional discounts are used (sections 10, 13A, 14).  \n- Who decides: the AER determines the model annual usage and reference price (section 16). Retailers decide how to structure their offers subject to the caps, advertising rules and disclosure requirements.  \n\n**Behaviour changes the law creates (concrete mechanics)**\n\n- Retailers will need to run a compliance calculation for each distribution region and small‑customer type to show standing‑offer prices do not exceed the AER reference price for the model annual usage (section 10(3)–(4)).  \n- Retailer marketing and offer design must emphasise unconditional price comparisons and disclose how conditional discounts change effective annual cost for a representative customer; conditional discounts cannot be used as the prominent price in ads (sections 12 and 14).  \n- Retailers must retain calculation and communication records for six years and be prepared to justify the percentages and dollar totals they publish or estimate (section 13A).  \n\n**Rationale claimed in the instrument (attribution) and a quick test against implementation trade‑offs**\n\n- The instrument’s stated purpose is consumer protection and transparency: create an annual, region‑level benchmark (AER reference price) and require retailers to compare offers against it (sections 4, 16). That is a claim about improving consumer information and constraining outlier standing offers.  \n\n- Costs and incentives: the AER sets a single reference price per region/type (section 16). That centralisation reduces informational heterogeneity for consumers but imposes compliance and pricing constraints on retailers. Retailers face increased compliance costs (calculations, record‑keeping, revised marketing). They may respond by reducing or redesigning conditional discounts, changing unconditional tariffs, or shifting cost recovery to charges excluded from the definition of “price” (one‑off fees and payment‑method fees are explicitly excluded — section 5).  \n\n- Trade‑offs and risks: the AER’s determination approach requires judgments (model usage, “reasonable” per‑customer price and profit), so there is bureaucratic discretion and scope for disagreement between the regulator and retailers over assumptions used (section 16(1)–(4)). The instrument reduces retailers’ freedom to advertise conditional discounts prominently, which may reduce consumer take‑up of offers that are conditional but can also limit misleading headline pricing (sections 12, 14).  \n\n- Opportunity costs: time and resources spent by retailers on compliance, legal review and systems changes are not available for product development or price competition; the most compliance‑heavy retailers (those with many differing offers across regions) will face the greatest upfront costs (sections 10, 13A).  \n\n- Implementation risk: AER determinations are made by legislative instrument and must follow consultation and timing rules (section 17). Delays, legal challenges to determinations, or disagreements on representative usage can create uncertainty for retailers’ pricing cycles. The instrument contains exceptions and transitional rules (Part 4) that moderate abrupt disruption but add procedural complexity.  \n\n**Concrete references to key sections**\n\n- Price cap on standing offers and record keeping: section 10.\n- Communication and disclosure requirements and definitions of unconditional/conditional/lowest possible price: section 12 (and definitions in section 5).\n- Alternative requirement for offers and permitted estimates: section 13.\n- Record keeping for communications: section 13A.\n- Advertising prominence rule for conditional discounts: section 14.\n- AER functions, determination criteria and consultation/timing rules: sections 15–17.\n- Scope/exemptions and solar feed‑in treatment: sections 8 and 8A.\n- Small‑customer definition and exclusions (demand tariffs, prepayment, embedded networks): section 6.\n- Constitutional safeguard on acquisitions (just terms): section 20.\n\n(If you want, I can convert these obligations into a short compliance checklist for retailers or a one‑page consumer explainer.)"}},"importantCases":[],"_links":{"self":"/api/acts/competition-and-consumer-industry-code-electricity-retail-regulations-2019","history":"/api/acts/competition-and-consumer-industry-code-electricity-retail-regulations-2019/history","analysis":"/api/acts/competition-and-consumer-industry-code-electricity-retail-regulations-2019/analysis","conflicts":"/api/acts/competition-and-consumer-industry-code-electricity-retail-regulations-2019/conflicts","importantCases":"/api/acts/competition-and-consumer-industry-code-electricity-retail-regulations-2019/important-cases","documents":"/api/acts/competition-and-consumer-industry-code-electricity-retail-regulations-2019/documents"}}