{"id":"F2024L00494","name":"Competition and Consumer (Designated Complaints) Determination 2024","slug":"competition-and-consumer-designated-complaints-determination-2024","collection":"legislative_instrument","jurisdiction":"commonwealth","status":"in_force","isInForce":true,"actNumber":null,"makingDate":null,"administeringDepartment":null,"currentVersion":{"id":442376,"registerId":"F2024L00494-fast-fetch-1775957396104","compilationNumber":null,"startDate":"2026-04-12","status":"InForce","reasons":null,"registeredAt":null},"sections":[{"sectionNumber":"1","sectionType":"section","heading":"Competition and Consumer (Designated Complaints) Determination 2024","content":"---\nmeta-content-style-type: text/css\nmeta-content-type: application/xhtml+xml; charset=utf-8\ntitle: Final Designated Complaints Determination\n---\n\n![Commonwealth coat of arms of Australia](image.001.jpeg)\n\n \n\nCompetition and Consumer (Designated Complaints) Determination 2024\n\nI, Andrew Leigh, Assistant Minister for Competition, Charities and Treasury, make the following determination.\n\nDated     29 April 2024\n\n \n\nDr Andrew Leigh\n\nAssistant Minister for Competition, Charities and Treasury\n\nParliamentary Secretary to the Treasurer\n\n \n\n \n\n \n\n \n\nContents\n\nPart 1—Preliminary\n\n1  Name \n\n2  Commencement\n\n3  Authority\n\n4  Definitions\n\nPart 2—Designated complaints\n\n5  Maximum number of designated complaints in a 12-month period\n\n6  No further action on complaint—subject of other inquiry or action\n\n7  No further action on complaint—matters to be considered in deciding whether it is appropriate to take no further action\n\n8  Circumstances in which Commission is not required to take further action after a further action notice has been issued\n\n9  Commission not required to publish information\n\nPart 3—Designated complainants\n\n10  Period during which designated complainant applications may be made\n\n11  Approval of designated complainants—matters to be considered\n\n12  Maximum number of designated complainants\n\nPart 1—Preliminary\n\n \n\n1  Name\n\n  This instrument is the Competition and Consumer (Designated Complaints) Determination 2024.\n\n2  Commencement\n\n (1) Each provision of this instrument specified in column 1 of the table commences, or is taken to have commenced, in accordance with column 2 of the table. Any other statement in column 2 has effect according to its terms.\n\n \n\n- Commencement information\n- Column 1 Column 2 Column 3\n- Provisions Commencement Date/Details\n- 1. The whole of this instrument At the same time as Schedule 1 to the Competition and Consumer Amendment (Fair Go for Consumers and Small Business) Act 2024 commences.\n\n\nNote: This table relates only to the provisions of this instrument as originally made. It will not be amended to deal with any later amendments of this instrument.\n\n (2) Any information in column 3 of the table is not part of this instrument. Information may be inserted in this column, or information in it may be edited, in any published version of this instrument.\n\n3  Authority\n\n  This instrument is made under the Competition and Consumer Act 2010.\n\nNote:  Section 154ZZ of the Act provides that the Minister may, by legislative instrument, make a determination (the designated complaints determination) prescribing matters required or permitted by Part XIE of the Act to be prescribed by the designated complaints determination.\n\n4  Definitions\n\nNote: Expressions have the same meaning in this instrument as in the Competition and Consumer Act 2010 as in force from time to time—see paragraph 13(1)(b) of the Legislation Act 2003.\n\nIn this instrument:\n\nthe Act means the Competition and Consumer Act 2010.\n\nPart 2—Designated complaints\n\n5  Maximum number of designated complaints in a 12-month period\n\n  For the purposes of paragraph 154ZF(2)(d) of the Act, a complaint made by a designated complainant must meet the requirement that the complainant has not, in the 12-month period ending on the day the complaint is made to the Commission, made another designated complaint.\n\n6  No further action on complaint—subject of other inquiry or action\n\n  For the purposes of paragraph 154ZH(4)(b) of the Act, the following kinds of proceedings, inquiries, investigations or reviews, referred to in paragraph 154ZH(4)(b), are prescribed:\n\n (a) any legal proceedings to which ASIC or the Commission are a party, and that have not come to an end; and\n\n (b) any ongoing inquiry, investigation or review being conducted by ASIC or the Productivity Commission.\n\n7  No further action on complaint—matters to be considered in deciding whether it is appropriate to take no further action\n\n (1) For the purposes of paragraph 154ZH(6)(a) of the Act, the Commission must have regard to all of the following in considering whether it is satisfied that it is appropriate to take no further action in relation to a complaint:\n\n (a) the nature of the market issue to which the complaint relates, including the significance of the issue affecting consumers or small business (or both) in Australia, and the extent to which the issue is systemic;\n\n (b) the nature and extent of any actual or potential harm to consumers or small businesses (or both) in Australia caused by the market issue to which the complaint relates (if any), and whether that assessment of the potential harm changes if no action is taken in relation to the complaint;\n\n (c) whether action by the Commission on the complaint is likely to have a broad public benefit.\n\n (2) For the purposes of paragraph 154ZH(6)(b) of the Act, the Commission may have regard to any of the following in considering whether it is satisfied that it is appropriate to take no further action in relation to a complaint:\n\n (a) whether the subject matter of the complaint is substantially similar to the subject matter of any designated complaint for which the Commission has made a notification under paragraph 154ZK(3)(c) of the Act (actions have been completed) in the 2-year period ending on the day the complaint is made to the Commission;\n\n (b) whether the subject matter of the complaint is, or is part of, a matter which is the subject of legal proceedings (other than proceedings covered by section 6) that have not come to an end;\n\n (c) whether the subject matter of the complaint is, or is part of, a matter which is the subject of an ongoing inquiry, investigation or review conducted by the Commonwealth, a State or Territory (other than an inquiry, investigation or review covered by section 6);\n\n (d) the cost to the Commission of taking action on the complaint;\n\n (e) any other relevant matter.\n\n8  Circumstances in which Commission is not required to take further action after a further action notice has been issued\n\n  For the purposes of subsection 154ZK(4) of the Act, all circumstances that meet all of the following are prescribed:\n\n (a) are exceptional;\n\n (b) have significantly constrained the Commission’s ability to take the actions set out in a notice under subsection 154ZK(1) of the Act;\n\n (c) have prevented, or will prevent, the Commission from taking the actions for more than 6 months after the giving of the notice.\n\n9  Commission not required to publish information\n\n  For the purposes of paragraph 154ZN(2)(b) of the Act, all of the following circumstances are prescribed in relation to the publication of information:\n\n (a) the publication of the information would contravene a law of the Commonwealth, a State or a Territory;\n\n (b) the publication of the information would harm an ongoing investigation being conducted by the Commission that has not been made public;\n\n (c) the publication of the information would contravene an order of a court or tribunal of the Commonwealth, a State or a Territory.\n\nPart 3—Designated complainants\n\n10  Period during which designated complainant applications may be made\n\n  For the purposes of paragraph 154ZP(3)(c) of the Act, the periods in which an application may be made for approval as a designated complainant, that meet the following are prescribed:\n\n (a) a recurring period of at least 3 consecutive weeks, at least once every 3 years; and\n\n (b) the start and end date of each recurring period is as, or as will be, set out on the Department’s website.\n\n11  Approval of designated complainants—matters to be considered\n\n (1) For the purposes of paragraph 154ZQ(2)(c) of the Act, the Minister must have regard to all of the following in considering whether it is appropriate to grant approval of an entity (the applicant) as a designated complainant:\n\n (a) the applicant’s ability to make designated complaints in relation to which the Commission may take action under subsection 154ZK(1) of the Act, including the applicant’s ability to research, prepare and make designated complaints based on information of a high quality;\n\n (b) if the applicant has commercial activities—any conflicts of interest the applicant has or may have if approved as a designated complainant, as well as any arrangements the applicant has, or proposes to have, in place in relation to managing or mitigating those conflicts of interest.\n\n (2) For the purposes of paragraph 154ZQ(3)(a) of the Act, the Minister may have regard to any of the following in considering whether it is appropriate to grant approval of the applicant as a designated complainant:\n\n (a) the applicant’s willingness to cooperate with the Commission, as well as the applicant’s capability to respond to requests from the Commission;\n\n (b) whether the applicant has previously been a designated complainant, and if so:\n\n (i) any previously submitted designated complaints including the extent to which the complaints were actionable by the Commission; and\n\n (ii) their conduct as a designated complainant;\n\n (c) whether the applicant has an ongoing relationship with consumers or small businesses (or both) in Australia, including through regular contact and communication;\n\n (d) if the Minister has approved any designated complainants—whether both consumer and small business interests will be represented by one or more designated complainants;\n\n (e) the applicant’s access to, or ability to obtain, timely, high quality and relevant data about the concerns, preferences and issues of consumers or small businesses (or both) in Australia.\n\n12  Maximum number of designated complainants\n\n  For the purposes of subsection 154ZQ(5) of the Act, a limit of 3 designated complainants is prescribed.\n","sortOrder":0}],"analysis":{"flash_summary_failed":{"failed":true,"reason":"A positive credit balance is required for all requests, including BYOK, so fallback providers remain available. Add credits at https://vercel.com/d?to=%2F%5Bteam%5D%2F%7E%2Fai%3Fmodal%3Dtop-up to continue.","source":"analysis-cron"},"kimi_summary":{"content_quality":"ok","complexity_score":4,"scope_assessment":{"changed":false,"description":"This Determination appears to be implementing the specific machinery provisions contemplated by Part XIE of the Competition and Consumer Act 2010. It sets numerical limits (3 complainants, 1 complaint per year), procedural timeframes, and criteria for decision-making that are typical of delegated legislation filling in statutory frameworks. There is no indication this has expanded beyond the original statutory intent for a designated complaints system."},"complexity_factors":["Heavy reliance on cross-references to the Competition and Consumer Act 2010 (referencing specific subsections like 154ZF(2)(d), 154ZH(4)(b), etc.) without reproducing that context","Nested conditional logic in sections 7 and 11 distinguishing between matters the ACCC/Minister 'must' consider versus matters they 'may' consider","Prescriptive procedural requirements (e.g., 'recurring period of at least 3 consecutive weeks, at least once every 3 years' in section 10)","Multiple exception conditions that must all be met simultaneously (section 8 requires circumstances to be 'exceptional' AND significantly constrain ability AND prevent action for 6+ months)","Defined terms section is minimal (only 'the Act') but imports all definitions from parent Act via Legislation Act 2003 mechanism, creating hidden complexity"],"plain_english_summary":"This Determination creates a fast‑track channel allowing up to three approved organisations to escalate serious competition or consumer harms directly to the ACCC. It sets how organisations are approved (Minister assesses capability, conflicts, track record and representation) and limits use (one designated complaint per organisation per year) while giving the ACCC discretion to accept, pause or keep matters confidential based on seriousness, overlap with other processes, resources and public benefit. It’s aimed at surfacing systemic issues affecting consumers and small businesses."},"flash_summary":{"complexity_score":4,"scope_assessment":{"changed":false,"description":"This instrument prescribes procedural thresholds, limits and criteria required by Part XIE of the Act (see s3). It does not itself expand the statutory powers of the Commission; rather it sets parameters (e.g. complaint frequency, number of complainants, application windows and decision factors) for exercising those existing powers under the Act."},"complexity_factors":["Cross-references to multiple provisions of the Competition and Consumer Act 2010 (instrument made under s3; relies on Part XIE — see s3 and definitions in s4) increase legal-context reading requirements.","Ministerial discretion in approving designated complainants with both mandatory and permissive criteria (s11(1)–(2)) introduces subjective assessment points.","Commission discretion and mixed mandatory/permissive factors when deciding to take no further action (s7(1) mandatory factors; s7(2) permissive factors) requires multi-factor balancing.","Numeric and timing limits impose administrative constraints: one designated complaint per 12-month period per complainant (s5), maximum of 3 designated complainants (s12), and recurring application windows (s10).","Interaction with other agencies and proceedings (ASIC, Productivity Commission, and legal proceedings) affects admissibility and timing (s6 and s7(2)(b)–(c)).","Exceptions to publication and post-notice inaction use open-text terms (e.g. \"exceptional\") and legal tests (s8, s9), creating interpretive uncertainty for implementation.","Operational cost and resource considerations are explicitly a permissible factor (s7(2)(d)), tying Commission workload to decision-making and potential opportunity costs.","Relatively concise instrument length reduces procedural detail but relies on reading the parent Act for full scope, concentrating complexity in cross-references rather than procedural depth."],"plain_english_summary":"This instrument sets the operational rules for \"designated complaints\" under the Competition and Consumer Act 2010: it defines who can be approved as a designated complainant, when applications may be made, limits on complaint frequency, and the circumstances in which the ACCC (the Commission) must or may take no further action. It matters to prospective designated complainants, the Commission, and businesses subject to complaints because it prescribes numeric limits, procedural criteria, publication exceptions and decision-making discretion."}},"importantCases":[],"_links":{"self":"/api/acts/competition-and-consumer-designated-complaints-determination-2024","history":"/api/acts/competition-and-consumer-designated-complaints-determination-2024/history","analysis":"/api/acts/competition-and-consumer-designated-complaints-determination-2024/analysis","conflicts":"/api/acts/competition-and-consumer-designated-complaints-determination-2024/conflicts","importantCases":"/api/acts/competition-and-consumer-designated-complaints-determination-2024/important-cases","documents":"/api/acts/competition-and-consumer-designated-complaints-determination-2024/documents"}}