{"id":"F2022L00475","name":"Competition and Consumer (Australian Consumer Law—Electronic Ticket Resale Service) Information Standard 2022","slug":"competition-and-consumer-australian-consumer-law-electronic-ticket-resale-service-information-standa","collection":"legislative_instrument","jurisdiction":"commonwealth","status":"in_force","isInForce":true,"actNumber":null,"makingDate":null,"administeringDepartment":null,"currentVersion":{"id":441325,"registerId":"F2022L00475-fast-fetch-1775956648221","compilationNumber":null,"startDate":"2026-04-12","status":"InForce","reasons":null,"registeredAt":null},"sections":[{"sectionNumber":"1","sectionType":"section","heading":"Competition and Consumer (Australian Consumer Law—Electronic Ticket Resale Service) Information Standard 2022","content":"---\nmeta-content-style-type: text/css\nmeta-content-type: application/xhtml+xml; charset=utf-8\nmeta-generator: Aspose.Words for .NET 22.10.0\n---\n\n?xml version=\"1.0\" encoding=\"utf-8\" standalone=\"no\"?>\n\n![Commonwealth Coat of Arms of Australia](image.001.jpeg)\n\n \n\nCompetition and Consumer (Australian Consumer Law—Electronic Ticket Resale Service) Information Standard 2022\n\nI, Michael Sukkar, Assistant Treasurer, Minister for Housing, and Minister for Homelessness, Social and Community Housing, make the following information standard.\n\nDated   30 March  2022\n\n \n\nMichael Sukkar\n\nAssistant Treasurer  Minister for Housing  Minister for Homelessness, Social and Community Housing\n\n \n\n \n\n \n\n \n\nContents\n\nPart 1—Preliminary\n\n1  Name \n\n2  Commencement\n\n3  Authority\n\n4  Definitions\n\n5  Inconsistency with State and Territory Laws\n\nPart 2—Electronic ticket resale service display requirements\n\n6  Display requirements\n\nPart 1—Preliminary\n\n \n\n1  Name\n\n  This instrument is the Competition and Consumer (Australian Consumer Law—Electronic Ticket Resale Service) Information Standard 2022.\n\n2  Commencement\n\n (1) Each provision of this instrument specified in column 1 of the table commences, or is taken to have commenced, in accordance with column 2 of the table. Any other statement in column 2 has effect according to its terms.\n\n \n\n- Commencement information\n- Column 1 Column 2 Column 3\n- Provisions Commencement Date/Details\n- 1. The whole of this instrument The day after the end of the period of 6 months beginning on the day this instrument is registered.\n\n\nNote: This table relates only to the provisions of this instrument as originally made. It will not be amended to deal with any later amendments of this instrument.\n\n (2) Any information in column 3 of the table is not part of this instrument. Information may be inserted in this column, or information in it may be edited, in any published version of this instrument.\n\n3  Authority\n\n  This instrument is made under the Competition and Consumer Act 2010.\n\n4  Definitions\n\nNote: Expressions have the same meaning in this instrument as in the Competition and Consumer Act 2010 as in force from time to time—see paragraph 13(1)(b) of the Legislation Act 2003.\n\n  In this instrument:\n\nevent includes all of the following:\n\n (a) a sporting event;\n\n (b) an entertainment event, including a concert, a performance at a theatre or the opera, and a dance event;\n\n (c) a festival;\n\n (d) a cultural event or display;\n\n (e) an arena event;\n\n (f) any other form of public performance, exhibition, display or public gathering.\n\nmarket has the meaning given by section 4E of the Act.\n\nservice has the meaning given by section 2 of Schedule 2 to the Act.\n\nsupply has the meaning given by section 2 of Schedule 2 to the Act.\n\nthe Act means the Competition and Consumer Act 2010.\n\n5  Inconsistency with State and Territory Laws\n\n  This information standard is not intended to exclude or limit the operation of a law of a State or Territory that is capable of operating concurrently with the provisions of Part 2.\n\nPart 2—Electronic ticket resale service display requirements\n\n \n\n6  Display requirements\n\n (1) Under subsection 134(1) of Schedule 2 to the Act, this section sets out an information standard for a service that meets all of the following conditions:\n\n (a) the service is the provision of information to a person (the consumer) in relation to the supply, in a secondary market, of a ticket for admission to an event hosted or located in Australia;\n\n (b) the information is supplied by means of an electronic platform whose sole or dominant purpose is to facilitate a market in tickets for admission to events.\n\n (2) The person providing the service must ensure that the following is continuously displayed to the consumer, by means of the electronic platform, in a legible, prominent and unambiguous way:\n\n (a) a statement in the form “This is a ticket resale service. You are not buying from a primary ticket provider.”; and\n\n (b) the total price, excluding a charge that is payable in relation to sending the ticket to a person, that the consumer would reasonably be expected to pay to purchase the ticket from a person who is authorised to provide the first supply of tickets for the event.\n\nExample:  A ticket to an Australian event is sold by a primary ticket provider for $108 including $8 postage. The total price a person would reasonably be expected to pay to purchase the ticket from someone who is authorised to provide the first supply of tickets, excluding postage, is $100.\n","sortOrder":0}],"analysis":{"flash_summary_failed":{"failed":true,"reason":"A positive credit balance is required for all requests, including BYOK, so fallback providers remain available. Add credits at https://vercel.com/d?to=%2F%5Bteam%5D%2F%7E%2Fai%3Fmodal%3Dtop-up to continue.","source":"analysis-cron"},"flash_summary":{"complexity_score":3,"scope_assessment":{"changed":false,"description":"The instrument, as made, establishes a narrow information standard applying only to electronic platforms whose sole or dominant purpose is ticket resale and requires two specific continuous disclosures (s6). It preserves concurrent State/Territory laws (s5). There is no indication in the text of any change from the instrument's original scope as published."},"complexity_factors":["Narrow, single-subject instrument with few substantive obligations (display two items) — low intrinsic legal complexity (s6).","Relies on external definitions in the Competition and Consumer Act 2010 for terms like 'market', 'service' and 'supply', requiring cross-reference to other provisions (Definitions).","Ambiguity in the criterion 'sole or dominant purpose' for platform scope creates interpretive uncertainty and potential disputes about applicability (s6(1)(b)).","The pricing requirement asks for the 'total price ... a consumer would reasonably be expected to pay' from an authorised primary seller, excluding sending charges — this requires comparators and a reasonableness judgment by operators and regulators (s6(2)(b) and example).","Operational compliance burden: continuous, legible, prominent and unambiguous display requires UI/UX changes and ongoing monitoring by platforms (s6(2)).","Interaction with State and Territory laws is preserved where concurrent operation is possible, creating potential parallel compliance requirements (s5).","Commencement timing (deferred to 6 months after registration) imposes an implementation window but not phased obligations (s2)."],"plain_english_summary":"This information standard requires electronic ticket‑resale platforms whose sole or dominant purpose is facilitating secondary ticket markets to continuously display, clearly and prominently, the statement “This is a ticket resale service. You are not buying from a primary ticket provider.” and the total price a consumer would reasonably expect to pay from an authorised primary seller, excluding charges for sending the ticket. (s6(1)–(2))\n\nIt affects online resale marketplaces and their operators, who must change their user interface and bear disclosure compliance costs; it helps consumers compare price and seller status."},"kimi_summary":{"content_quality":"ok","complexity_score":2,"scope_assessment":{"changed":false,"description":"The legislation maintains a narrow, targeted scope focused specifically on disclosure requirements for ticket resale platforms. It does not expand beyond its original consumer protection purpose of preventing misleading conduct in secondary ticket markets."},"complexity_factors":["Only 6 sections total, with Part 2 containing just 1 operative section","Minimal defined terms (only 5 definitions in section 4, mostly referencing external legislation)","No nested exceptions or conditional logic — the requirements in section 6 are straightforward and absolute","Single clear trigger: platforms whose 'sole or dominant purpose' is ticket resale for Australian events","Simple two-part display requirement: warning statement + original price disclosure","No cross-references beyond basic statutory interpretation rules and the parent Act definitions"],"plain_english_summary":"This law forces online ticket resale platforms to clearly tell buyers they are not the official seller and to display the ticket’s original face value (excluding postage). It applies to websites and apps that resell tickets to Australian events and protects consumers by preventing secondary-market sites from disguising themselves or hiding the original price, reducing surprise markups and deceptive sales."}},"importantCases":[],"_links":{"self":"/api/acts/competition-and-consumer-australian-consumer-law-electronic-ticket-resale-service-information-standa","history":"/api/acts/competition-and-consumer-australian-consumer-law-electronic-ticket-resale-service-information-standa/history","analysis":"/api/acts/competition-and-consumer-australian-consumer-law-electronic-ticket-resale-service-information-standa/analysis","conflicts":"/api/acts/competition-and-consumer-australian-consumer-law-electronic-ticket-resale-service-information-standa/conflicts","importantCases":"/api/acts/competition-and-consumer-australian-consumer-law-electronic-ticket-resale-service-information-standa/important-cases","documents":"/api/acts/competition-and-consumer-australian-consumer-law-electronic-ticket-resale-service-information-standa/documents"}}